Community Information and Amenities
When are nearest fitness classes held and where?
LA Fitness is approximately .5 miles from the community, at the intersection of Westlayan and Richmond. Below is the address and phone number for your reference.
LA Fitness
3838 Richmond Ave Houston, TX 77027 (713) 481-1909
What are the hours of the amenities?
We offer the following amenities for you to enjoy:
• 24 hour fitness center
• Pool hours are 6:00am to 10:00pm with WIFI access Charcoal BBQ grills located in pool and courtyard areas
Where do I dispose of my trash?
Gables Cityscape has waste containers located in two different locations on the community. These areas include near building 2 and at the parking garage.
Where are the recycling centers?
We pride ourselves on green initiatives to care for the environment. Gables Cityscape has recycling area located next to building 2 for disposal of newspapers, plastics and glass. Thank you for going green with us.
What do I do with my move in boxes?
It is helpful to everyone in the community if everyone breaks down all boxes and disposes of them in the waste container locations, preferably in the recycling bins.
How does my fob/remote work?
When entering the community drive-up gate; push the button to enter.
Where are the mailboxes located?
The mailboxes for your apartment home in a central location just outside of the building 2. For further, details or assistance in finding your mailbox, please contact the leasing office at 713.871-8687.
Gables Cityscape
Do you have resident activities or events?
Gables Cityscape has many fun events and activities that promote a sense of community and allow opportunity for you to meet other residents. Keep up to date on all of our community gatherings in our newsletter and through our One Call Now system that emails, text, and calls you. You can expect to see events such as: Happy Hours, Yappy Hours for our furry friends, and Breakfast at the gate, etc.
Can I have a party at the pool?
Our relaxing pool areas are available for all residents and 2 guest per apartment to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties.
Where is the best place for me to park?
You may park in any available space designated “resident parking”. As a reminder, handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty. Visitor parking is available at Cityscape on the second level of our parking garage located at the rear of the community.
Conveniences
How do I pay rent online?
We have made paying your rent easy by setting you up with your personal online account Rent Café. You will go to www.gables.com and click on the Resident Login in the upper right-hand corner. Select the link to set up your Rent Café account. This is a great way to stay connected to your management team from anywhere in the world.
Where can I access WI-FI in the building?
Our pool at Cityscape is WI-FI accessible for your use and convenience. This amenity is complimentary and part of your community benefits. Contact the leasing office if you are using this service for the first time at 713.871.8687.
Do you have a courtesy officer onsite and how do I get a hold of them?
We have a courtesy officer onsite. You may contact them by calling 713.871.8687. A team member will contact them for you. The courtesy office can assist with after-hours noise complaints. Should you ever witness any suspicious or criminal activity, you should always call 911 for local law enforcement support.
Gables Cityscape
Guests
Where can my guests park?
Your guest may park in any available space designated “visitor parking”. All vehicles parked in a “resident only” space will be towed without a permit. Visitor parking is located on the second level of the parking garage located at the rear of the community. Please make sure the space states visitor for your guest. As a reminder to tell your guests that handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Where do my movers park?
In the interest of safety and for other residents and emergency vehicles, your movers may park as close to your apartment inside the community, however keeping in mind that they should be aware of anyone needing to exit a garage and not to block any pathways completely.
Where does the delivery person come in or do I have to meet them?
Delivery people will need to use the guest call box to enter the gate to get to your apartment. You will receive a call on the phone line that you provide upon move-in when your delivery person arrives. If you wish to permit entry, press “9”.
Packages
To receive packages, you will need to sign up with FETCH.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas.
How do I let friends in the gate?
Your guests will contact you via the call box at the gate. You will receive a call on the phone line that you provide upon move-in when your guest dials you from the gate phone pad. If the caller is someone you wish to permit entry, press “9” on your phone’s keypad and the gate will open.
Maintenance
How do I submit service requests?
We want placing a service request for work needed in your apartment home to be easy. You may contact the leasing office via phone at 713.871.8687, via email at cityscape@gables.com, in person, or through Rent Café to place your service request.
If you have not already signed up for Gables Gateway, you can contact the leasing office at 713.871.8687 and after being set up you will receive an email with log in instructions. This is a great way to stay connected to your management team from anywhere in the world.
What do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you may contact the leasing office at 713.871.8687 for maintenance assistance. The answering service will dispatch your service emergency to the on-call service technician. You should receive a call from the technician within the hour.
What is considered a maintenance
emergency?
Emergency maintenance problems that will be dispatched to the on-call service technician include:
1. No electricity throughout the apartment
2. No water.
3. No air conditioning on a day of extreme heat (80+ degrees).
4. Water entering the apartment.
5. Possibility of fire.
6. Impeded plumbing in an apartment with only one bathroom.
7. No heat.
8. Non-functioning or malfunctioning smoke detector.
9. Gas leak (also call the gas company).
10. Running water that cannot be shut off.
11. Malfunctioning door or window locks.
Furry Friends
Do you have a dog park?
At Gables Cityscape we do not offer a dog park, however we do offer doggy bags throughout the community for your convenience. There is a public dog park located on Allen Parkway at Waugh.
Where is the best place to walk my pet?
The green areas around the property are appropriate to walk your pets. Please help us to maintain a clean and pleasant community by always picking up after your pets. There are many doggie stations throughout the community.
Do I have to have my dog on a leash?
For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety.
Local Neighborhood
Where is the nearest post office?
Timmons Lane .7 miles 2802 Timmons Ln Houston, TX 77027 (713) 572-3936
Where is the nearest grocery store?
Central Market is located at the corner of Weslayan and Westheimer 1.3 miles.
Central Market
3815 Westheimer Rd.
Houston, TX 77027
713.386.1700
What is the nearest Metro/Train?
MetroRail
Located 5.1 miles from the community, at the intersection of Main and Commerce Metro Park and Ride (www.ridemetro.com).
Located 22.2 miles from the community, at the intersection South Braeswood and Kirby
Metro Park and Ride
4675 South Braeswood (at South Loop)
Houston, TX 77096
713.635.4000
Where is the nearest bus stop?
Metro Park and Ride (www.ridemetro.com) Located right in front of the community.
What bus route are we on?
Route 73 (www.ridemetro.com)
Where are schools for this area located?
Houston Public Schools
Elementary School
Located 1.9 miles from the community, at the intersection of Hazard St. and Westheimer. Below is the address and phone number for your reference.
Poe Elementary School
5100 Hazard St. Houston, TX 77098
713.535.3780
Middle School
Located 1.5 miles from the community, at the intersection of Woodhead St. and Hawthorne. Below is the address and phone number for your reference.
Lanier Middle School
2600 Woodhead St.
Houston, TX 77098
713.802.4700
High School
Located .2 miles from the community, at the intersection of Westheimer and River Oaks Blvd. Below is the address and phone number for your reference.
Lamar High School
3325 Westheimer St.
Houston, TX 77098
713.522.5960
Where is the nearest biking or walking trail?
Located 4.6 miles from the community, at the intersection of Memorial Dive and Woodway Drive. Below is the address for your reference.
Memorial Park
6501 Memorial Drive Houston, TX 77007
Located 2.8 miles from the community, at the intersection of Rice and Greenbriar. Below is the phone number for your reference.
Rice University Trail
5620 Greenbriar
Houston, TX 77030
Where is the nearest laundry facility?
Washers and Dryers are included in all of our apartment homes, however if you are in need of a laundry facility, this one is nearby:
Mr. Klean Washateria
2007 W. Alabama St.
Houston, TX 77098
713.529.8871
Where is the nearest mall?
The Galleria Mall is located 3 miles from the community, at the intersection of 610 and Southwest Freeway. Below is the address and phone number for your reference.
Galleria Mall
5075 Westeimer Road
Houston, TX 77056
713.621.1907
How do I check the surf report? www.galvestonsurfcam.com
Where is the nearest Beach?
Galveston, TX, 53 miles, 1 hour
Gables is committed to providing a healthy living environment by implementing a new no smoking policy. Gables Cityscape fully transitioning to a 100% smoke free community All residents and residents will be required to adhere to our “No Smoking Policy” and sign the “No Smoking Lease Addendum.”
The policy outlines the following:
Smoking, in any form, anywhere inside any of the dwelling units, or inside any buildings within the apartment community, is strictly prohibited. This is our nosmoking policy; and you agree that any violation of the no-smoking policy is a material and substantial violation of this addendum and a breach of the TAA Lease Contract.
The prohibition of smoking extends to all residents, their occupants, guests, invitees, and all others who are present on or in any portion of the community. The nosmoking policy and rules extend to, but are not limited to, the leasing offices, building interiors and hallways, building common areas, dwelling units, club house, exercise or spa facility, indoor tennis courts, all interior areas of the community, commercial shops, businesses, work areas, and all other spaces whether in the interior of the community or in the enclosed spaces on community grounds. Smoking is also prohibited by this addendum inside any dwelling or building, whether leased by you or another.
Smoking is only permitted at least 25 feet from the buildings in the apartment community, including administrative office buildings.
Please read the “No Smoking Lease Addendum” included in your lease thoroughly.
Thank you for joining us in making your community Smoke Free and healthy for all to enjoy. Please contact your management office should you have any questions
Sincerely,
Gables Cityscape
Management
Trash Valet Collection Procedures
SUNDAY – THURSDAY
Service collection starts at 8:00 pm Trash must be at your door not later than 7:50 pm
Trash Preparation
• Use the 13-gallon trash container provided by WeDoTrash, with a 13-gallon bag
• Tie the trash bag and leave inside trash container
• Flatten all boxes before placing outside
* Place the trash can outside your door between 7:00 pm to 7:50 pm
* Place ALL trash inside trash bag
* Please use a 13-gallon kitchen trash bag
* Double bag cat litter and fecal matter
* Sharp objects should not be placed inside trash bag
* Double bag if bag is leaking or contains liquids
Remove Receptacle
• Place trash container back inside your home in the morning, after trash has been collected
Using Receptacle
• Place trash container with trash bag tied up inside, outside your door not later than 7:50 pm
* If you have more than one bag, make sure to tie as well and place on top of trash container
• Place flattened boxes under or behind the trash container
Non-Service Days: New Years Eve, New Years Day, Christmas Eve, Christmas Day, July 4th, Thanksgiving, Easter, Memorial Day, Labor Day
Top quality cleaning, affordable prices
Book in under 3 minutes
Choose your day & time
Background-checked Cleaning Pros
Trusted & partnered with your property
The best coverage for the best humans (that’s you). Get coverage designed just for you and your home with Assurant. Our two options, Renters Insurance and Liability Only, make it easy to meet your property management company’s requirement.
For a fast and free quote in 2 minutes or less, visit AssurantRenters.com
Describe your style.
I have excellent taste and belongings I love That sounds like a good idea, actually.
I’m a minimalist. I keep things simple
Great. Now describe your ideal policy.
I want something that protects me, my belongings and maybe a roommate. Would you like to customize your policy to fit your lifestyle?
In all states, unless otherwise noted, Renters Insurance and Residents Liability Insurance are underwritten by American Bankers Insurance Company of Florida with its home office in Miami, Florida In Minnesota, the underwriter is American Security Insurance Company. In Georgia, Residents Liability is underwritten by Voyager Indemnity Insurance Company These companies operate under the trade name Assurant Renters Insurance is right for you!
I’m just looking to meet my landlord’s requirements
Liability Only is right for you! No, thanks.
Roommates
Meets everyone on your lease’s liability insurance requirement*
Belongings
Protection for your belongings and one roommate’s (just write their name down) Replacement Cost
Money for the actual cost to replace your things
Water Damage Liability
Pays for accidental water damage** to your home
See how you can make your
Preparing for Severe Winter Weather
Winter weather is fast approaching — or has already arrived — in many parts of the country. With it comes winter storms like blizzards, snow squalls and ice storms. Storms can last several hours or a few days, leading to power and heat loss. They can also vary in strength and severity, depending on where in the U.S. you’re located.
Keep Your Belongings and Your Home Safe
Sources:
Heating
• Never use an oven to heat your home
• Keep anything that can burn at least three feet from any heat source like fireplaces, wood stoves, radiators, space heaters or candles
• Turn space heaters off when you leave a room or go to bed
• Have your furnace, heating system and chimney serviced each year by a qualified professional
Electrical
• Plug only one heat-producing appliance (e.g., space heater) into an electrical outlet at a time
• Plug in electronics that use the appropriate voltage for your power strip
• Never use an extension cord with a heat-producing appliance
• Check your electronics cords regularly
Supplies
• Stockpile nonperishable food and water to last for several days before winter season and account for everyone in your home including pets
• Have cash on hand as an emergency fund in case power lines are down or roads are unsafe
Vehicles
• F ill your gas tank regularly during peak storm seasons to avoid a gas shortage, or if you’re unable to get to a gas station safely
Resident Quick Claims Guide
Learn how to file a claim without any complications.
How do I file a claim?
If you’re a Renters Insurance policyholder, one thing that will help you before you need to file a claim is to take photos or videos of your home and your belongings to document what you own. If there’s damage or something is stolen, these photos and videos may help you if you file a claim.
And be sure to:
Always contact the appropriate authorities before filing a claim
Notify the property management team
Use this guide based on whether there’s damage to your home or your belongings
Something happen to your home or a neighbor’s?
If you need to file a liability claim because of damage you caused from fire, smoke, water* or an explosion:
Call us at 1-800-358-0600 with your policy number ready to start your claim
Get a fire or incident report from the appropriate authorities if needed
Share receipts or documentation of any additional living expenses if your home isn’t safe to stay at
If we need to do an inspection, we’ll work with you to find the best time and method, which may be a video walk-through on your phone. From there, your claims adjuster will contact you and keep you updated with any next steps.
Something happen to your personal belongings?
With Renters Insurance, we’ll help you get things back to normal if your belongings are damaged in case of:
Exclusions may apply.
You’ll need to:
File a claims form by visiting MyAssurantPolicy.com or calling 1-800-358-0600
Create a list of belongings that were damaged or stolen
Show proof that you own the belongings that were damaged or stolen (like receipts, pictures, videos or credit card statements)
Attach a fire, incident or theft report from the appropriate authorities (fire department, police, technicians in cases of power surges, etc.)
From there, we’ll help cover the cost of your damaged belongings by giving you money for what your things are currently worth. As you replace your belongings, send us the receipts so we can cover the difference.
Please have your policy number ready.
How to Set Up AutoPay on Rent Cafe
We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE
Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP
When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE
Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY
Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY
Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
Should you have any questions do not hesitate to reach out to the Leasing Office.
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Click here Click here to learn more about our Sustainability efforts and to learn more about our Sustainability efforts and practices. practices.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents
Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give Learn more about the benefits of Paws to Care™ at gables.com/pawstocare
WELCOME GABLES RESIDENT:
Take $$$ with you when you leave Gables to purchase a home!
Welcome to the American Dream Plan
Did you know? As a Gables resident, you can take $$$ with you when you leave to purchase a home. Here’s how it works:
The American Dream Plan pays 1.5% of the purchase price of your home toward the closing costs
✦The program applies to purchases of new homes, resale homes, condominiums and townhouses.
✦Must use the participating lender and registered real estate agent:
✦Lender: Synergy Mortgage, LLC
✦Real Estate Agent: Contact Shannon for a REALTOR® partner in your city.
The program is available in Austin, Dallas, Fort Worth, Houston and all surrounding cities.
The American Dream Plan has helped Gables residents become homeowners for more than 17 years while giving them real dollars toward the costs involved in securing a home loan.
Shannon Benson, NMLS #315936, Synergy Mortgage, LLC (512) 280-1944 | Shannon@GablesDreamPlan.com
Top-Notch Realty Services Fast
real estate agents in participating cities
Listen and value your needs while ALWAYS considering your best interests Make the home-buying process a happy and fun experience
Know your city’s housing market like the back of their hand
