Gables Columbus Center Move In Packet by Gables Residential

Gables Columbus Center

Welcome to your new home here at Gables Columbus Center! We are so excited for you to get settled in and take advantage of all we have to offer! Here are a few things to keep in mind in order to make your move-in experience as smooth as possible. As always if you have any questions or concerns, please reach out to us at the leasing office.

Apartment Number:

Mailbox Number:

Parking Space Number:

Directory #: Moving Boxes

Please take all of your boxes to the recycling dumpster located in the first-floor trash room. As no boxes, no matter the size should ever be thrown down the trash chute.

Parcel Pending and Packages

Our 24 hours easily accessible Parcel Pending locker system offers the convenience of notifying you when your package has arrived via UPS, FedEx, Amazon, etc. Please be sure to register your account by visiting myParcelPending.com to not miss out on any packages. *There is an annual fee of $30 paid to Parcel Pending for this service. *

• For packages delivered via USPS, USPS will leave a key inside of your regular mailbox that corresponds to a locker below where your package will be stored.

• Our concierge team will accept perishable items and packages and store them in the package room. They will also accept packages that require a signature upon delivery

Emergency Maintenance Outside of Business Hours

Call 786.559.7838 and when prompted to do so, press option 2. Please refer to your lease for what is considered an emergency. *Please note that lockouts are not considered an emergency. You would need to call a locksmith at your expense. * Any regular requests can be submitted through the www.rentcafe.com website.

Amenities

Enjoy all of our beautiful amenities at the times listed below:

• The Body Shop: Open 24 hours a day for your convenience, closed from 9a-10a

• Clubroom: Open 24 hours a day for your convenience, closed from 9a-10a

• Pool Deck: Open from 10a-10p

Spruce

Looking for a cleaner? Need a dogwalker? Personal Trainer? Download the Spruce app for all these services and more. Look out for exclusive offers to our residents.

Mr. Locker

Our super easy and convenient 24/7 Dry Cleaner and Laundry Services

Call Box Instructions

For guest to enter the building after hours, they will use the call box conveniently located in the Mezzanine and Lobby level. Using the directory, they will search for your name or use your Directory No. To grant them access you must press *9 (star and the number 9) to allow them. They will then need to present themselves to concierge who will give them access to the elevators.

Rent

As a friendly reminder, rent is due on the 1st of every month and your account will be charged a late fee on the 4th. Before your rent is late, you can pay using:

• www.rentcafe.com (Pay by electronic check)

• Autopay is available

• Cashier’s checks, money orders, and personal checks accepted by mail to Customer Care Center:

Attention: Payment Services 2901 Sabre Street, Suite 100 Virginia Beach, VA 23452

• Once rent is considered late, we will only accept cashier’s checks or money orders. Personal checks will not be accepted.

Office Hours

Mondays and Friday-9:00am-6:00pm Tuesday and Thursday-10:00am-6:00pm Wednesday- 9:00am-7:00pm Saturday-10:00am-5:00pm Sunday- Closed

Office Number: 305.735.3152

Office Email: columbuscenter@gables.com

We are so excited to announce that Gables Residential has new rent payment services created with you in mind!

We request that all paper check rent payments are mailed to the below address rather than being dropped off at the leasing office. Allow for 7-10 business days delivery prior to the first of the month.

WIPS is a payment option that enables our residents to make a cash payment to a PayNearMe store location. A great alternative to purchasing a money order or cashier’s check. PayNearMe will send an electronic payment directly to the associated Gables apartment account. The payments are sent electronically, and receipts are given immediately. Most payments will post to your account by the next business day if made before 7pm EST. However, payments can take up to 3 business days to populate in your Gables account.

WIPS

• Obtain a WIPS Account Number: Contact the leasing office of your community to request your WIPS account information. Make sure they have your current email address.

• Review WIPS Account Email: Once you request the WIPS account number, an email is generated by our customer service representative and sent to you with specific instructions that will include a website link to find the nearest location who accept WIPS payments.

• Obtain Your Ledger Balance: It is important that you know the correct ledger balance due. This amount can be confirmed in your Gables Rent Café’ Resident Portal page. www.gables.com/residents

• PaySlip or Mobile Barcode: You will need one of these items to complete your payment at the vendor location. This is included in the WIPS account email.

• Fee: A minimal fee will be collected by the PayNearMe location for each transaction.

• Additional Instructions: Are included in the WIPS account email or can be found at PayNearMe.com.

How to Set Up AutoPay on Rent Cafe

We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.

1.) LOG INTO RENT CAFE

Log into your rent cafe similar to how you would to pay your rent.

2.) SELECT AUTOPAY SET UP

When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.

3.) ENTER PAYMENT, START, AND END DATE

Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.

4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY

Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed

5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY

Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.

Should you have any questions do not hesitate to reach out to the Leasing Office.

W E L C O M E

We are delighted to introduce you to smart home automation, an exciting new feature at your Gables community! In this guide, we’ll outline what you can expect from your devices and the beneﬁts you get from using the SmartRent app.

Whether you are at home or on the go, the SmartRent app provides a seamless connected experience that you control.

By now you should have received an email from SmartRent with an activation link to set up your account and create a username and password. By default, your username will be the email address you’ve provided to your Gables community. If you have not received an email, please reach out to your Gables community team to help set up your account.

A f ter you regis ter your account , dow nload the Smar tRent app so you c an control your lock , ther mos t at , lighting and more f rom any w here in the wor ld!

W hat ’s N e x t?

Smart home device availability and features may vary by community.

C O NN E C T E D H O M E

T he hub is the brain of your smar t home s y s tem. T he hub connec t s to your loc al inter net v ia W iF i or

Ether net connec tion to communic ate w i th ins t alled dev ices so you c an control your smar t home s y s tem through the Smar tRent app. Depending on your communi t y, elec ting not to connec t the hub to your

home net work will re sult in feature and func tionalit y re s tric tions .

R e m o te Acce s s

Manage and control your devices from any where using the mobile app

H o m e Au to m a t i o n

S e t s cene s , s che dule s an d au toma t ions to simp li f y your li fe, an d s ave t ime & mone y

A l l oy S m a r t H o m e H u b T he “ brain ” of your s y s tem us e d to communic a te w i t h your de v ice s

iv i t y of your de v ice s N o t i c a t i o n s leak s , acce s s co de us age an d more

W I F I S E T U P

Once connec ted, you w ill see a succes s mes s age and your hub should have a green light indic ating i t is online. If the hub is the mobile app. Co nn e c t to W iFi

Connec ting the app to your loc al W iF i net wor k is a neces s ar y remote management c apabili ties . If you choose to not connec t to W iF i you w ill lose acces s to dev ice control through the app.

F ollow the in -app ins tr uc tions for connec ting to your W iF i net wor k

Phone: (844) 212-2752

Email: support@smartrent.com In-app chat available CONTAC T SUPPORT Need Help?

your new smar t home s y s tem. From the app, you c an remotel y lock and unlock your door, update your acces s code and even create temporar y codes for your g uest s to use.

To remotel y control your lock , t ap on the lock icon f rom the My Devices lis t on the app homepage. Tap on the lock icon to change the s t ate of your lock .

UNLOCK ED

LOCK ED

Please allow 3 0 seconds to pas s before at tempting to change the s t ate again. Tapping too many times may c ause an er ror.

To v iew your dev ice ac ti v i t y, manage set ting s or create a schedule for your lock , t ap the three ver tical dots in the top r ight cor ner.

Smar t device availabilit y is determine d by prop er t y management. Supp or te d devices and features may var y.

A C C E S S C O D E S

T he app also let s you update your per sonal acces s code as well as create codes for other s to use. To update your code, t ap on Access f rom the bot tom menu, then t ap My Access , then Get a New Code.

If enabled by your community, you w ill see the option to Pick a Code in the M y Acces s sec tion of the app. T his feat ure allow s you to create a

new 4 - or 6 - digi t cus tom acces s code.

Ty p es o f G u es t Co d es

Temporar y

This type of guest will be given a one-time use access code to the unit

Recurring

This type of guest will have recurring access to the unit during the days and times selected. This code is ideal for an ongoing service, like a dog walker or cleaners.

Deliver y

This type of code is for delivery services only. The code will expire after 2 hours and will only grant access to community doors or gates.

T H E R M O S TA T

Controlling your ther mos t at f rom the mobile app is eas y. On the home dashboard, t ap the ther mos t at icon to v iew and change the cur rent temperat ure, create a schedule, change modes and adjus t set ting s . It may t ake up to 3 0 seconds for your phy sic al dev ice to regis ter changes made through the app.

To tur n your heater on , t ap HE AT and set your desired temperat ure

To tur n your air condi tioning on , t ap COOL and set your desired temperat ure

To keep your home temperat ure reg ulated, t ap AU TO and set a range using the plus or minus keep your home bet ween that temperat ure range

More info can be found at:

T h e H ub

The Hub

The hub is a small white box that sends and receives ac tions and automations based on commands from the app. It ’s impor tant to connec t your hub to a local WiFi net work in order to use the features and func tionalit y of the mobile experience. If you choose not to use the mobile app to control your devices, you will still be able to interac t with all your smar t devices manually.

The hub is a small white box that sends and receives actions and automations based on commands from the app. It’s important to connect your hub to a local WiFi network in order to use the features and functionality of the mobile experience. If you choose not to use the mobile app to control your devices, you will still be able to interact with all your smart devices manually.

L ea k S e n s o r

Leak Sensor

A smar t plug is a great way to conser ve energ y or automate devices. Using the app, you can set schedules for most devices that use less than 200 wat ts and do

Not all proper ties are equipped with plugs. A sk your proper t y manager if your home has one or if you can purchase one through the app. Smar t Plu

Leak sensors are discrete water detec tion devices water heaters, toilet or any thing else that would be susceptible to leakage and water damage. This device been detec ted, saving costly repair expenses. L ea k S e n s o r

Leak sensors are discrete water detec tion devi water heaters, toilet or any thing else that woul susceptible to leakage and water damage. This been detec ted, saving costly repair expenses.

Leak sensors are discrete water detection devices that ﬁt under or near any appliance, sump pumps, water heaters, toilet or anything else that would be susceptible to leakage and water damage. This device will notify you and your community team if a leak has been detected, saving costly repair expenses.

Smar t device availabilit y is determine d by prop er t y management. Supp or te d devices and Smart home device availability and features may vary by community.

Smar t device availabilit y is determine d by prop er t y managem

Leak Sensor

OPTIONAL DEVICES OPTIONAL DEVICES

found at:

e A s s i s t an t In t e g rat i o n s

Voi c e A s s i s t an t In t e g rat i o n s

T h e H ub

Voice Assistant Integrations

assistant with the app. Elevate your smar t home ience and use your voice to control your home. p Siri Shor tcuts, enable an Alexa Skill or integrate adjust the temperature and more!

voice assistant with the app. Elevate your smar t home experience and use your voice to control your home. Set up Siri Shor tcuts, enable an Alexa Skill or integrate lights, adjust the temperature and more!

SmartRent oﬀers integrations to connect your favorite voice assistant with the app. Elevate your smart home experience and use your voice to control your home. Set up Siri Shortcuts, enable an Alexa Skill or integrate your Google Assistant-supported device to turn oﬀ the lights, adjust the temperature and more!

Smar t Plu g

Smart Plug

A smar t plug is a great way to conser ve energ y or automate devices. Using the app, you can set schedules for most devices that use less than 200 wat ts and do

A smart plug is a great way to conserve energy or automate devices. Using the app, you can set schedules for most devices that use less than 200 watts and do not exceed 10 amps, like lamps, coﬀee makers and fans. Learn more about additional device integrations and purchase options through the SmartRent app.

Not all proper ties are equipped with plugs. A sk your proper t y manager if your home has one or if you can purchase one through the app.

tures

Smar t

W hat are S ce n es?

Scenes allow you to adjus t the set tings of multiple devices with one t ap, and can be set up with jus t a few s teps in the app. For example, you may want to create a “goodbye ” scene for when you

Af ter you create this scene, you can run it each time you leave your smar t home to the nex t level.

W hat are S ch e dul es?

Schedules allow you to automate a device by set ting it to used for thermos t at s and entry way lighting , but can be cus tomized for any of your devices.

For example, you may want to schedule your thermos t at to auto mode for the hour s and days you ’re at work to keep your home temperature regulated. Creating a schedule is a great way to conser ve energ y and save money.

F A Q

What

if my ac tivation link isn’t work ing?

If your ac ti vation link does not wor k or becomes e xpired, please for ward your or iginal ac ti vation email to suppor t@smar trent .com and reques t a new ac ti vation link . Our suppor t team w ill be happy to send you a new ac ti vation email so you c an set up your account .

How does the Ring integration work?

W i th our R ing integration , you are able to link your R ing account w i th the Smar tRent app. L ink ing your per sonal R ing dev ices allow you to control and manage them in a single app, and f ur ther improve the smar t home e xper ience.

What happens if the power goes out or the internet goes down?

Will I be locked out?

If the power goes ou t you w ill NOT be locked ou t of your home. Smar t lock s use bat ter ies (not inter net connec tion) for power and f unc tionali t y. A ny codes that have been added to your lock w ill s till wor k .

You w ill not be able to control the lock (or other dev ices) f rom the app until power is res tored and the hub comes back online. T his includes adding new codes , deleting codes and adjus ting dev ice set ting s.

If a power ou t age occur s , you w ill not be able to manuall y or remotel y control your thermostat

ther mos t at display is bat ter y - powered, so you w ill s till see the screen display the cur rent temperat ure and set ting s .

f rom the mobile app until the hub comes back online. You w ill s till be able to control your dev ices manuall y (t y ping your code into the lock , adjus ting the temperat ure f rom the ther mos t at wall uni t , etc.).

W H O T O C O N T A C T

We understand that smart home technology isn’t always smart.

If you experience issues with your device or app, use the information below as a general guideline for who to contact ﬁrst.

Contac t Your Gables Community

• Smar tRent account acces s

• On - si te maintenance request s

Contac t Smar tRent

• Login is sues and acces s codes

• A pp feat ures and set ting s

• How to add optional devices to your SmartRent account

• Pay ment s or fees of any k ind

• Phy sic al dev ice is sues

•

• Smar tRent ins t allation proces s

• Ques tions abou t your dev ices

Your New Smart Home Is Just a Tap Away

Say hello to comfort, control, and convenience with your new smart home! Soon, your home will be backed by SmartRent’s home automation solution that allows you to interact with your home in new ways through the SmartRent App. You can monitor and control your new smart home technology from anywhere, create thermostat schedules, grant access to your guests, and more with just a few taps.

How Does it All Work?

The SmartRent Hub will power your new smart home. It acts as the brain of your home, linking your smart devices to the SmartRent App so you can easily control them from anywhere. The hub also allows you to receive alerts when a device requires your attention, such as a leak detected or low battery levels.

Next-Level Smart™

Living the Smart Life

Once you’ve downloaded the SmartRent App, you can begin personalizing your devices to truly feel at home.

Smart Lock: Imagine never losing your keys again –lock or unlock your door from anywhere using the SmartRent App. Get real-time notifications when guest access credentials are used by family, friends, and service providers. You can also unlock your door manually using your unique PIN code for a true keyless experience.

Smart Thermostat: You can remotely adjust your thermostat from anywhere. Control your home’s temperature, whether you’re on the couch or on the move. You can even save money on your monthly energy bills by creating schedules that use less energy during your utility’s more expensive hours.

Leak Sensor: Enjoy peace of mind knowing that leaks will be caught and addressed quickly. Receive emails and push notifications to your phone when a leak is detected. Automatic work orders are also created, so you’ll know when the issue is resolved.

adjust multiple devices at once with Scenes and Automations. A Bedtime scene can automatically lower the temperature and ensure you door is locked when you’re ready to sleep. Or set it and forget it with a thermostat Schedule.

Our support team is ready to answer any questions about your new smart home 24/7. Email support at support@smartrent.com or call us at 833-SMR-TREN (833-767-8736).

Take smart to the next level with Scenes, Automations, and Schedules. You can easily

Congratulations on moving to a property that has installed Parcel Pending electronic lockers! Parcel Pending lockers make it easier than ever to receive the stuff you order online. When you register to receive packages through Parcel Pending, this is what you get:

24/7 access to your packages

No need to coordinate with the management office’s business hours; access your package whenever you like.

Email and/or text notiﬁcations

Parcel Pending will notify you immediately by text and/or email when a courier delivers a package to a locker for you; come by the lockers at your schedule, enter the code you received in your notification, and retrieve your package.

Total package security

All of your packages delivered to a Parcel Pending electronic locker will be safe and secure until you are able to pick up your package.

“Always-On” Customer Service

Parcel Pending provides customer support whenever you need it, 24/7; if there’s ever an issue or a question, help is just a toll-free phone call away

To begin receiving the benefits of secure package lockers, register quickly and easily at myParcelPending.com. For more information, including a short explanatory video, go to ParcelPending.com/how-it-works.

Top quality cleaning, affordable prices

Book in under 3 minutes

Choose your day & time

Background-checked Cleaning Pros

Trusted & partnered with your property

Gables Columbus Center

Community Information and Amenities

What are the hours of the amenities?

Gables Columbus Center offers the following amenities with WIFI Access for you to enjoy:

24-Hours

• The Body Shop (Fitness Center)

• The Sky Lounge (Penthouse Lounge)

• The Mail Room

• The Parcel Pen (Automated Package Room)

• The Club Room (Multi-Purpose Room)

• The Data Room (Business Center)

• The Board Room (Conference Room)

• Electric Vehicle Charging Stations

10am to 10pm

• The Resort Deck (Pool Deck Area)

Where do I dispose of my trash?

There is a trash chute in every floor.

What do I do with my move in boxes?

All boxes are to be broken down in and placed in trash room in loading dock.

How does my fob/remote work?

Your fob gives you access to the lobby, the amenities floor, the floor where you reside, and the garage

Where are the mailboxes located?

The mail boxes are located in the room that is next to the concierge’s desk in the main lobby.

Do you have resident activities or events?

We have monthly activities and events.

Gables Columbus Center

Can I have a party at the pool?

Pool parties are not allowed.

Where is the best place for me to park?

All residents are to park in their assigned parking spaces.

Conveniences

How do I pay rent online?

We have made paying your rent easy by setting you up with your personal online account to the Rent Cafe. You will go to www.gables.com and click on the Resident Login key in the upper right hand corner. Select the link to set up your Rent Cafe account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Rent Cafe include placing a service request for repairs needed in your apartment home, issuing key releases, and paying rent.

Guests

Where can my guests park?

Visitor parking is located in the garage mezzanine floor.

Where do my movers park?

Movers may park in the loading dock in the alley.

How many guests can I have with me at the amenities?

We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas.

How do I let friends in the gate?

Guests can contact residents for entrance by the call box on the mezzanine level or see the concierge in the main lobby.

How should deliveries be addressed?

Residents are to meet their delivery person in the loading dock or contact the concierge and meet them in the lobby.

Gables Columbus Center Maintenance

How do I submit service requests?

We want placing a service request for work needed in your apartment home to be easy. You may contact the leasing office via phone at 786.559.7838, via email at columbuscenter@gables.com in person, or through Rent Cafe to place your service request.

What do I do if I have a Maintenance emergency after hours?

For those times that you may have an emergency after office hours, you may contact the leasing office at 786.559.7838 for maintenance assistance. The answering service will dispatch your service emergency to the on call service technician. You should receive a call from the technician within the hour.

What is considered a maintenance emergency?

Emergency maintenance problems that will be dispatched to the on-call service technician include:

1. No electricity throughout the apartment

2. No water.

3. No air conditioning on a day of extreme heat (75 degrees).

4. Water entering the apartment.

5. Possibility of fire.

6. Impeded plumbing in an apartment with only one bathroom.

7. No heat.

8. Non-functioning or malfunctioning smoke detector.

9. Gas leak (also call the gas company).

10. Running water that cannot be shut off.

11. Malfunctioning door or window locks.

Gables Columbus Center

Furry Friends

Where is the best place to walk my pet?

Residents may walk their pets on the South side of the building.

Do I have to have my dog on a leash?

For the safety of your dog and all residents in the community, all pets are required to be on a leash when outside of your home. It’s the law and the best practice for your pet’s safety.

Local Neighborhood

Where is the nearest post office?

Post Office-Freedom- 0.2 mi 75 Miracle Mile

Coral Gables, FL 33134 (786) 552-1241

Where is the nearest grocery store?

Publix Supermarket- 0.3 mi 1500 S Douglas Rd

Coral Gables, FL 33134-4108 (305) 445-3221

What is the nearest train station?

Douglas Road Metrorail station- 1.4 mi 3100 Douglas Road

Coral Gables, FL 33134 (305) 891-3131

Where is the nearest bus stop? - 500 Ft SW 37 Ave & Minorca Ave

What bus route are we on?

Route 24 Coral Way Limited

Where is the nearest biking or walking trail?

Bike Walk Coral Gables Organization- 0.3 mi

220 Aragon Ave APT 5009

Coral Gables, FL 33134 (786) 529-7180

Where is the nearest mall?

Miracle Mile & Downtown Coral Gables- 0.5 mi 220 Miracle Mile Miami, FL 33134 (305) 569-0311

How close is the beach?

• Key Biscayne- 8 mi

• South Beach- 11 mi

Where are schools for this area located?

Coral Gables Preparatory Academy- 0.1 mi 105 Minorca Ave.

Coral Gables, FL 33134 (305) 448-1731 gablese.dadeschools.net

George W. Carver Elementary School- 1.8 mi 238 Grand Ave.

Coral Gables, FL 33133 (305) 443-5286 littlecarver.dadeschools.net

Ponce De Leon Middle School- 2.7 mi 5801 Augusto St. Coral Gables, FL 33146 305) 661-1611 ponce.dadeschools.net

Gables Columbus Center

Coral Gables Senior High School- 1.4 mi

450 Bird Rd.

Coral Gables, FL 33146 (305) 443-4871

cghs.dadeschools.net

Ourfocusonenvironmentalriskmanagement, Ourfocusonenvironmentalriskmanagement, resourceconservationandenergyoptimization resourceconservationandenergyoptimization drivethedevelopmentandmanagementof drivethedevelopmentandmanagementof communitiesthatsupportqualityliving communitiesthatsupportqualityliving environmentsforourresidents. environmentsforourresidents.

Weareaskingourresidentstojoinusin Weareaskingourresidentstojoinusin practicingbeing"green."Checkoutthese practicingbeing"green."Checkoutthese helpfultipsbelow! helpfultipsbelow!

Click here Click here to learn more about our Sustainability efforts and to learn more about our Sustainability efforts and practices. practices.

At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!

As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!

beneﬁts.petinsurance.com/gables-residents

Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonproﬁt at medicalservicedogs.org, or donate today at gables.com/give Learn more about the beneﬁts of Paws to Care™ at gables.com/pawstocare