Gables Katy Trail
Community Information and Amenities
When are the nearest fitness classes held and where?
Trophy Fitness Club is approximately .02 miles from the community, at the intersection of Vine St. and Howell St. Below is the address and phone number for your reference.
Trophy Fitness
2812 Vine St # 300 Dallas, TX 75204
(214) 999-2826
What are the hours of the amenities?
Gables Katy Trail offers the following amenities for you to enjoy:
• 24-hour fitness center
• Sparkling swimming pool open 10am-10pm
• Laundry Facility: 24/7
Where do I dispose of my trash?
Gables Katy Trail has trash chutes located on each floor.
Where are the recycling centers?
We pride ourselves on our green initiatives to care for the environment. Gables Katy Trail has recycling areas located in the G1 parking area for disposal of newspapers, plastics, and glass. Thank you for helping us take care of the earth.
What do I do with my move in boxes?
It is helpful to everyone in the community if everyone breaks down all boxes and disposes of them next to the recycling bins. We will take care of the rest. We do ask that you do not use the trash chutes for boxes, as they can block the chute and create undesirable overflow. In addition to recycling, we have a green initiative in our community called “Box Swap”. Break down your boxes flat and place them on the box swap cart for others to use. Blue box swap cart is located inside the parking garage, G1 level, by maintenance shop. This will help other residents that need cardboard boxes while consciously disposing of your boxes that are in good condition.
How does my fob/remote work?
When entering the garage gate; wave the fob in front of the black box located on the driver side to enter. When using the fob to enter a walk-up gate or amenity area; wave the fob in front of the black box located on the outside of the gate/amenity area.
Gables Katy Trail
Where are the mailboxes located?
The mailboxes for your apartment home are located at the front entrance of the community, right inside the main community doors.
Do you have resident activities or events?
Gables Katy Trail has many fun events and activities that promote a sense of community and allow opportunity for you to meet other residents. Keep up to date on all of our community gatherings in our newsletter and through e-blasts.
Can I have a party at the pool?
Our relaxing pool areas are available for all residents and their guest to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties.
Where is the best place for me to park?
You may park in any available space in the resident parking areas. As a reminder, handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Conveniences
How do I pay rent online?
We have made paying rent easy by setting you up with a personal online account on Rent Café and the Gables Resident App. You will go to www.gables.com and click on the Resident Login in the upper right-hand corner. Select the link to set up your Rent Café account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Rent Café include placing a service request for repairs needed in your apartment home.
Where can I access WI-FI in the building?
The leasing office and pool are WI-FI accessible for your use and convenience. This amenity is complimentary and part of your community benefits.
Do you have a courtesy officer onsite and how do I get a hold of them?
We do not have a courtesy officer on site. Should you ever witness any suspicious or criminal activity, you should always call 911 for local law enforcement support. For nonemergencies, you can contact Uptown Inc. non-emergency line via call or text at 214.214.UPTN (8786).
Gables Katy Trail
Guests
Where can my guests park?
Your guest may park anywhere in the visitor area in the parking garage located on the Northwest side of the building outside of the resident gated area. Please remind guests that handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Where do my movers park?
In the interest of safety and proper clearance for other residents and emergency vehicles, your movers may unload in the driveway on the West side of the building. Movers may also unload at the circle drive at the front entry of the building. Please be advised the front entry and driveway to the garage are fire lanes. Vehicles must be attended at all times.
How does my guest access the garage?
Take the driveway located on Carlisle Street, to the first entrance on the right.
Where does the delivery person come in or do I have to meet them?
Delivery people will need to use the guest call box to enter the gate to get to your apartment. In the event you are not home at the time of a delivery, the office can sign for a package.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas.
How do I let friends in the gate?
Your guests will contact you via the call box at the gate. You will receive a call on the phone line that you provide upon move-in when your guest dials you from the gate phone pad. If the caller is someone you wish to permit entry, press “9” on your phone’s keypad and the gate will open.
Gables Katy Trail Maintenance
How do I submit service requests?
We want placing a service request for work needed in your apartment home easy. You may contact the leasing office via phone at 214-855-5287, via email at gableskatytrail@gables.com, in person, or through Rent Café to place your service request.
If you have not already signed up for Rent Café, you can go to www.gables.com and click on the Resident Login in the upper right-hand corner. Select the link to set up your Rent Café account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Rent Café include paying your rent online.
What do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you may contact the leasing office at 214-855-5287 for maintenance assistance. The answering service will dispatch your service emergency to the on-call service technician. You should receive a call from the technician within the hour. Please note that we are not responsible for afterhours apartment lockouts; you will need to call a locksmith.
What is considered a maintenance emergency?
Emergency maintenance problems that will be dispatched to the on-call service technician include:
1. No electricity throughout the apartment
2. No water.
3. No air conditioning on a day of extreme heat (80+ degrees).
4. Water entering the apartment.
5. Possibility of fire.
6. Impeded plumbing in an apartment with only one bathroom.
7. No heat.
8. Non-functioning or malfunctioning smoke detector.
9. Gas leak (also call the gas company).
10. Running water that cannot be shut off.
11. Malfunctioning door or window locks.
Gables Katy Trail
Furry Friends
Do you have a dog park?
Gables Katy Trail has an exclusive private entrance to Uptown’s Katy Trail, which welcomes your furry family members to mingle. The entrance is located right in the back of the building.
Where is the best place to walk my pet?
The green areas around the property are appropriate to walk your pets. Please help us to maintain a clean and pleasant community by always picking up after your pets. There are many doggie stations surrounding the community. Specific pet station locations are at the backside of the community by the Katy Trail walk gate.
Do I have to have my dog on a leash?
For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety.
Local Neighborhood
Where is the nearest post office?
Located 1.1 miles from the community, at the intersection of Oaklawn Ave. and Gillespie. Below is the address and phone number for your reference.
United States Post Office 2825 Oaklawn Ave. Dallas, TX 75219 (800) ASK-USPS
Where is the nearest grocery store?
Located 0.3 miles from the community, at the intersection of McKinney Ave. and Routh St. Below is the address and phone number for your reference.
Whole Foods Market 2510 McKinney Ave. Dallas, TX 75204
469-518-5814
What is the nearest Metro/Train?
M-Line Trolley (www.mata.org/ride/route-map/)
Gables Katy Trail
Nearest stop is between Cole Ave. and McKinney Ave. Located .2 miles from the community (214) 855-0006
Dart Rail (DART) (www.dart.org)
Located .5 miles from the community, next to American Airlines Center. (214) 979-1111
What is the nearest bus stop?
Carlisle & Allen (www.dart.org)
The closest bus stop is located 0.4 miles from the community, at the intersection of Allen and Carlisle St.
What bus route are we on?
The closest bus stop is located 0.4 miles from the community at the intersection of Carlisle St & Allen. Below is the bus route for your reference.
• Route 21 Mockingbird Station via McKinney
• Route 039 Downtown Dallas Trolley
• 825 M-Line Streetcar - City Place
Where is the nearest biking or walking trail?
Gables Katy Trail has direct access to the Katy Trail, a 3.5-mile trail located behind the community. The entrance to the trail is located at the Northwest part of the building and can be accessed from the west stairwell
Where are schools for this area located?
Dallas Public Schools
Elementary School:
Sam Houston Elementary is located 1.2 miles from the community, at the intersection of Knight St. and Throckmorton Rd.
Sam Houston Elementary School
2827 Throckmorton Ave
Dallas, TX 75219
972-749-5800
Middle School:
Located 1.3 miles from the community, at the intersection of Lemmon Ave. and Caddo St.. Below is the address and phone number for your reference.
Gables Katy Trail
Ignite Middle School
2211 Caddo St.
Dallas, TX 75204
972-724-7770
High School:
North Dallas High is located 1.7 miles from the community on North Haskell Ave. Below is the address and phone number for your reference.
North Dallas High
3120 N Haskell Ave
Dallas, TX 75204
972-925-1500
Where is the nearest laundry facility?
Select homes have washer and dryers, for those without a washer and dryer the laundry center is located on G1.
Where is the nearest mall?
North Park Center is located 6.3 miles from the community. Below is the address and phone number for your reference.
NorthPark Center
8687 North Central Expressway Dallas, TX 75225 (214) 363-7441
Where is the nearest museum?
Dallas Museum of Art is located 1.4 miles from the community, at the intersection of North Harwood and Flora St. Below is the address and phone number for your reference.
Dallas Museum of Art 1717 North Harwood Street
Dallas, TX 75201 214-922-1200
Where is the nearest symphony Center?
Myerson Symphony Center is located 1.2 miles from the community, at the intersection of Flora St. and North Pearl St. Below is the address and phone number for your reference.
Gables Katy Trail
Where is Fair Park?
Myerson Symphony Center
2301 Flora Street
Dallas, TX 75201
(214) 670-3600
Dallas Fair Park is located 6.9 miles from the community, at the intersection of 1st Avenue and Robert Cullum Blvd. Below is the address for your reference.
Dallas Fair Park
1121 1st Ave, Dallas, TX 75210
Trash Valet Collection Procedures
Trash Preparation
• Use the 13-gallon trash container provided by WeDoTrash, with a 13-gallon bag
• Tie the trash bag and leave inside trash container
• Flatten all boxes before placing outs
* Place the trash can outside your door between 7:00 pm to 7:50 pm
* Place ALL trash inside trash bag
* Please use a 13-gallon kitchen trash bag
* Double bag cat litter and fecal matter
* Sharp objects should not be placed inside trash bag
* Double bag if bag is leaking or contains liquids
Remove Receptacle
• Place trash container back inside your home in the morning, after trash has been collected
2
Using Receptacle
• Place trash container with trash bag tied up inside, outside your door not later than 7:50 pm
* If you have more than one bag, make sure to tie as well and place on top of trash container
• Place flattened boxes under or behind the trash container
Non-Service Days: New Years Eve, New Years Day, Christmas Eve, Christmas Day, July 4th, Thanksgiving, Easter, Memorial Day, Labor Day
Procedimientos de Recolección de Basura
DE DOMINGO A JUEVES
El servicio de recolección comienza a las 8:00 pm La basura debe estar en su Puerta a más tardar a las 7:50 pm
PASO
1
Preparación de Basura
• Use el de contenedor de basura de 13 galones proporcionado por WeDoTrash, con una bolsa de 13 galones
• Amarre la bolsa de basura y déjela dentro del contenedor
• Desarme y deje planas las cajas de cartón antes de colocarlas afuera para su recolección
* Coloque el bote de basura frente a su Puerta entre las 7:00 pm y 7:50 pm
* Coloque TODA la basura dentro de una bolsa
* Utilice bolsas de basura de 13 galones
* Debe usar doble bolsa para la arena de gatos y material fecal
* Objetos afilados y vidrio no deben ser colocados dentro de la bolsa de basura
* Asegúrese de que la bolsa no tenga orificios para evitar la fuga de líquidos
3 PASO
Retire el Contenedor de Basura
• Colocar el contenedor de basura dentro de su casa después de que la basura ha sido recogida
2 PASO
Uso del Contenedor de Basura
• Coloque el contenedor de basura con bolsa de atada en la Puerta de su apartamento no más tarde de las 7:50 pm
* Si tienes más de una bolsa, asegúrese de que está atada y colóquela encima del contenedor de basura
• Coloque las cajas desarmadas y aplanadas debajo o detrás del contenedor de basura
Días Sin Servicio: New Years Eve, New Years Day, Christmas Eve, Christmas Day, July 4th, Thanksgiving, Easter, Memorial Day, Labor Day
Parcel Pending Package Room /
Safe, secure and convenient package pick-up.
Our property wants to help keep all your packages safe. That’s why we’ve partnered with Parcel Pending to provide you with a secure, easy-to-use package room.
As a Parcel Pending customer, you will enjoy all the benefits and features of our secure package system, including:
• On-demand package accessibility
• Total package security
• 24/7/365 customer support
Here’s how it works:
You will receive an email with a link to register for Parcel Pending. Click the link to register and complete your profile.
Accept the terms and conditions to complete your registration.
• Email, text, and/or app notification
• Contact-free package retrieval
• No 3rd party delivery scheduling
After registering, you will be instantly notified by email, text, and/or app notification when you receive a package.
Questions about registering? 1 2 3 4
Contact Parcel Pending Support at 855.316.4756 or email us at help@parcelpending.com
To receive your package, enter the access code provided in your notification on the package room kiosk’s touchscreen.
We are excited to announce that our package management partner, Parcel Pending by Quadient, has launched a dedicated resident support website to help you get the support you need when you need it.
If you are unable to find an answer to your question on the resident site and you need support with an urgent matter, please call the Parcel Pending customer support team at (855) 316-4756 or email help@parcelpending.com.
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How to Set Up AutoPay on Rent Cafe
We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE
Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP
When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE
Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY
Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY
Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
Should you have any questions do not hesitate to reach out to the Leasing Office.
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Click here Click here to learn more about our Sustainability efforts and to learn more about our Sustainability efforts and practices. practices.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents
Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give Learn more about the benefits of Paws to Care™ at gables.com/pawstocare
WELCOME GABLES RESIDENT:
Take $$$ with you when you leave Gables to purchase a home!
Welcome to the American Dream Plan
Did you know? As a Gables resident, you can take $$$ with you when you leave to purchase a home. Here’s how it works:
The American Dream Plan pays 1.5% of the purchase price of your home toward the closing costs
✦The program applies to purchases of new homes, resale homes, condominiums and townhouses.
✦Must use the participating lender and registered real estate agent:
✦Lender: Synergy Mortgage, LLC
✦Real Estate Agent: Contact Shannon for a REALTOR® partner in your city.
The program is available in Austin, Dallas, Fort Worth, Houston and all surrounding cities.
The American Dream Plan has helped Gables residents become homeowners for more than 17 years while giving them real dollars toward the costs involved in securing a home loan.
Shannon Benson, NMLS #315936, Synergy Mortgage, LLC (512) 280-1944 | Shannon@GablesDreamPlan.com
Top-Notch Realty Services Fast
real estate agents in participating cities
Listen and value your needs while ALWAYS considering your best interests Make the home-buying process a happy and fun experience
Know your city’s housing market like the back of their hand
