Welcome Home! We understand that moving can be stressful, but we hope you enjoy your new home here at Gables Montclair. You will be a receiving a survey in your email shortly. If you are not “extremely satisfied," please let us know what we can do to enhance your experience.
You will find a move-in gift with several great useful items and a move-in card located in your new home on your kitchen counter.
Rent will be posted to your online account on the 1st of every month, and rent is due on the 1st by the close of business. You have a grace period until the 3rd at the close of business, per your lease agreement.
Office Hours:
Mon/Fri: 9:00am to 6:00pm
Wednesday: 9:00am to 7:00pm
Tues/Thurs: 10:00am to 6:00pm
Saturday: 10:00am to 5:00pm
Sunday Closed
Leasing Office: (404) 321-0167 Option #1 or Montclair@Gables.com
Emergency Maintenance: (404) 321-0167 Option #2, Leave a message
Onsite Courtesy Officer: (404) 321-0167 Option #3, Leave a message
Rent Café: www.Gables.com or download the Rent Café Resident App. Click the resident tab and register your account today!
Trash & Recycling: Valet Trash pick-up is Sun-Thurs starting at 8pm. Trash Compactor and Recycling located on the North side of the leasing office.
Parking: All spaces are on a first come first serve basis and parking in front the garages are not permitted.
Gables Montclair Codes Pool Code: 531
We are so excited to announce that Gables Residential has new rent payment services created with you in mind!
We request that all paper check rent payments are mailed to the below address rather than being dropped off at the leasing office. Allow for 7-10 business days delivery prior to the first of the month.
WIPS is a payment option that enables our residents to make a cash payment to a PayNearMe store location. A great alternative to purchasing a money order or cashier’s check. PayNearMe will send an electronic payment directly to the associated Gables apartment account. The payments are sent electronically, and receipts are given immediately. Most payments will post to your account by the next business day if made before 7pm EST. However, payments can take up to 3 business days to populate in your Gables account.
WIPS
• Obtain a WIPS Account Number: Contact the leasing office of your community to request your WIPS account information. Make sure they have your current email address.
• Review WIPS Account Email: Once you request the WIPS account number, an email is generated by our customer service representative and sent to you with specific instructions that will include a website link to find the nearest location who accept WIPS payments.
• Obtain Your Ledger Balance: It is important that you know the correct ledger balance due. This amount can be confirmed in your Gables Rent Café’ Resident Portal page. www.gables.com/residents
• PaySlip or Mobile Barcode: You will need one of these items to complete your payment at the vendor location. This is included in the WIPS account email.
• Fee: A minimal fee will be collected by the PayNearMe location for each transaction.
• Additional Instructions: Are included in the WIPS account email or can be found at PayNearMe.com.
Stay connected to Gables!
As we move to technology service efforts, we encourage you to stay connected with us through our online resident portal. You can place service requests, read about resident notifications and make payments.
Step 1. Access the App store and download the Gables Resident App.
Step 2. On the home screen click “Sign Up” if you’re a new resident and have never used RentCafé via desktop. If you’re using or have used RentCafé, click “Sign In” and use your same login credentials you’ve previously used for RentCafé.
Step 3. Type in the name of the Gables community you call home.
Let’s get you registered!
Mobile App Instructions
Step 4. Enter the email address that you used to sign your lease, click Next.
Step 5. Fill out your password and security question to complete registration.
Step 6. Follow the instructions to verify you are a resident at your community.
Now that you’ve created your login for the App, enjoy all of the conveniences the App offers you at your fingertips!
Enjoy accessibility and logins with Touch ID and Face ID integration with the Gables Resident App.
Auto
Pay — Pay Your Rent on the Go!
Step 1. Choose method of payment and total amount.
Step 2. Select payment account.
Interested in setting up Auto-Payment?
On the home screen, select the purple button that says Autopay and set your account to pay rent on time every month automatically.
Step 3. Review and submit payment.
Submit a Maintenance Request
Easily add photos or record a voice memo for maintenance requests.
Step 1.
Provide information about your maintenance request using the form within the App. See screenshots for reference.
Step 2.
Once the information is filled out you have the option of providing a voice memo or a photo of what you would like your service team to address in your apartment home. Please also fill out if the team has permission to access your apartment home and if you have any pets we should be aware of when we enter. Once the form is complete, press submit request and the maintenance team will be happy to assist!
The Sustainability Dance is as easy as–
Have a leaky faucet, shower, or toilet? Please submit a service request. A leaking fixture can waste hundreds of gallons a month.
Replace your plastic water bottle with a stainless steel reusable water bottle .
Don’t trash your recycling. Keep food waste, bags, and greasy pizza boxes out of your recycle bin. As
#EVERYDAYGREEN
Post a photo on Instagram doing a sustainable effort using #EVERYDAYGREEN and tag @gables_res to be entered to win an ecofriendly prize!
gables.com/everyday-green
Gables
Montclair Reletting and Early Lease Break Procedures
As a valued Gables Montclair resident, we hope your stay with us extends past the conclusion of your lease, however, we understand situations arise and you may need to break your lease early. We have included some information and FAQs on how to break your lease early. For more information, please contact the leasing office.
What is the reletting process?
Per your lease agreement, you are obligated for your entire lease contract through the end of the lease term. However, if you to need move out before your lease ends, we can attempt to lease the apartment early (also known as reletting). In order to attempt to lease your apartment early, you will pay a reletting fee which equals the amount of one month’s base rent at the time you give written notice. You will continue to be liable for your lease contract until either someone moves into your apartment or your lease concludes, whatever happens first. If your lease concludes and no one moves in, we will refund you the reletting fee since you have fulfilled your lease obligation.
What is the first step to break my lease early?
You’ll need to fill out a Notice to Vacate form in the office and all lease holders must sign the notice. At that point, we will add the reletting charge to your ledger. The reletting charge will need to be paid to put your apartment on notice. No specific notice period is required, but at least 60 days prior to your lease end date.
What happens on my move out day?
On your move out day, you will vacate the apartment completely, complete a move out inspection with the service manager, and hand in keys. You will receive a move out report of any damages shortly after turning in keys. More information of the move out procedures will be sent in the Acknowledgement of Move Out letter sent to you shortly after turning in a Notice to Vacate. You will need to keep your utilities on until the end of your lease or until someone moves in.
Will I still have to pay rent?
Yes. On the first of each month, you will continue to pay your rent in full until the end of your lease term. Unpaid rent, moreover, accrues late fees as outlined in your lease agreement. In order to avoid monthly late charges, you must ensure your monthly rental payment is received in full by our office on or the 3rd of each month before the close of business, until either your lease expires, or the premises is rented to another resident.
Montclair Reletting and Early Lease Break Procedures continued
What happens when my apartment is leased?
You will be released from your lease contract once a new resident has picked up keys, their lease has started, and they have moved in. The leasing office will notify you when the new resident has moved in and no further rent payments are required. Please note, your apartment being applied for and preleased does not release you from the contract, it is only once a new resident has taken possession of your apartment.
Will I get a refund of money already paid?
If a resident moves in during a month where you have already paid rent, you will be refunded paid rent from the day they take possession. For example, on January 1st you pay for the full month of January. If a new resident moves in on January 20th, you will be refunded prorated rent from January 20th to January 31st.
How long does it take me to get my refund?
If you are due a refund, either for rent from the day a new resident moves in or the reletting fee, please allow 4-6 weeks for the check to arrive. Please ensure you provide a forwarding address when you turn in keys. Unfortunately, refunds can only be mailed to an address within the United States.
Where in my lease contract can I find more information?
• Lease Term: Paragraph 3 titled Lease Term.
• Rent & Late Fees: Paragraph 6 titled Rent and Charges.
• Keeping On Utilities: Paragraph 7 titled Utilities.
• Early Move Out and Reletting Fee: Paragraph 11 titled Early Move Out.
• Move Out Notice: Paragraph 36 titled Move-Out Notice.
Please contact the leasing office for more questions or to obtain the Notice to Vacate form. We also have transferring options if you’ll be moving to an area where other Gables Residential properties are located. We are glad to assist in any way!
WELCOME
Welcome to the SmartRent community! We are excited to provide an elevated resident experience through smart home automation technology. We’ll outline what you can expect from your devices and the benefits you get from using the SmartRent app. Whether you are at home or on the go, the SmartRent app provides a seamless connected home experience that you control. Take a look at the basic setup process and features of our most popular smart home devices.
What’s Next?
By now you should have received an email from SmartRent with an activation link to set up your account and create a username and password. By default, your username will be the email address you’ve provided to your property. If you have not received an email, please reach out to your property manager to help set up your account.
After you register your account, download the SmartRent app so you can control your lock, thermostat, lighting and more from anywhere in the world!
Smart device availability is determined by property management. Supported devices and features may vary.
CONNECTED HOME
The hub is the brain of your smart home system. The hub connects to your local internet via WiFi or Ethernet connection to communicate with installed devices so you can control your smart home system through the SmartRent app. Depending on your community, electing not to connect the hub to your home network will result in feature and functionality restrictions.
Remote Access
Manage and control your devices from anywhere using the mobile app
Alloy SmartHome Hub
Home Automation
Set scenes, schedules and automations to simplify your life, and save time & money
The “brain” of your system used to communicate with your devices
Notifications
Receive notifications for water leaks, access code usage and more
Monitor Activity
Use real time tracking to remotely view and monitor the activity of your devices
WIFI SETUP
Connect to WiFi
Connecting the app to your local WiFi network is a necessary step if you plan to use the app regularly and benefit from remote management capabilities. If you choose to not connect to WiFi you will lose access to device control through the app.
Follow the in-app instructions for connecting to your WiFi networ k
Once connected, you will see a success message and your hub should have a green light indicating it is online. If the hub is offline, you will not be able to access or control devices using the mobile app.
Support: (844) 212-2752
Your hub may be disconnected if you don’t connect to WiFi.
Phone: (844) 212-2752
Email: support@smartrent.com
In-app chat available CONTACT SUPPORT Need Help?
ACCESS CONTROL
The access feature of the SmartRent app is likely the biggest benefit of your new smart home system. From the app, you can remotely lock and unlock your door, update your access code and even create temporary codes for your guests to use.
To remotely control your lock, tap on the lock icon from the My Devices list on the app homepage. Tap on the lock icon to change the state of your lock.
LOCKED UNLOCKED
Please allow 30 seconds to pass before attempting to change the state again. Tapping too many times may cause an error.
To view your device activity, manage settings or create a schedule for your lock, tap the three vertical dots in the top right corner.
Smart device availability is determined by property management. Supported devices and features may vary.
ACCESS CODES
The app also lets you update your personal access code as well as create codes for others to use. To update your code, tap on Access from the bottom menu, then tap My Access , then Get a New Code.
If enabled by your property, you will see the option to Pick a Code in the My Access section of the app. This feature allows you to create a new 4- or 6-digit custom access code.
Types of Guest Codes
Temporary
This type of guest will be given a one-time use access code to the unit that will automatically expire after the specified time frame.
Recurring
This type of guest will have recurring access to the unit during the days and times selected. This code is ideal for an ongoing service, like a dog walker or cleaners.
Delivery
This type of code is for delivery services only. The code will expire after 2 hours and will only grant access to community doors or gates.
The availability of codes and time frames may differ depending on your community guidelines.
THERMOSTAT
Controlling your thermostat from the mobile app is easy. On the home dashboard, tap the thermostat icon to view and change the current temperature, create a schedule, change modes and adjust settings. It may take up to 30 seconds for your physical device to register changes made through the app.
Operating Your Device
To turn your heater on, tap HEAT and set your desired temperature
To turn your air conditioning on, tap COOL and set your desired temperature
To keep your home temperature regulated, tap AUTO and set a range using the plus or minus signs, or drag your finger across the gauge to keep your home between that temperature range
Tap OFF to turn off your HVAC system
OTHER DEVICES
More info can be found at: smartrent.com/support
Support: (844) 212-2752
The hub is a small white box that sends and receives actions and automations based on commands from the app. It’s important to connect your hub to a local WiFi network in order to use the features and functionality of the mobile experience. If you choose not to use the mobile app to control your devices, you will still be able to interact with all your smart devices manually.
A smart plug is a great way to conserve energy or automate devices. Using the app, you can set schedules for most devices that use less than 200 watts and do not exceed 10 amps, like lamps, coffee makers and fans. Not all properties are equipped with plugs. Ask your property manager if your home has one or if you can purchase one through the app.
Smart device availability is determined by property management. Supported devices and features may vary.
The Hub
Smart Plug
Hub Plug
OTHER DEVICES
More info can be found at: smartrent.com/support
Support: (844) 212-2752
Leak Sensor
Leak sensors are discrete water detection devices that fit under or near any appliance, sump pumps, water heaters, toilet or anything else that would be susceptible to leakage and water damage. This device will notify you and your property staff if a leak has been detected, saving costly repair expenses.
Voice Assistant Integrations
SmartRent offers integrations to connect your favorite voice assistant with the app. Elevate your smart home experience and use your voice to control your home. Set up Siri Shortcuts, enable an Alexa Skill or integrate your Google Assistant-supported device to turn off the lights, adjust the temperature and more!
Smart device availability is determined by property management. Supported devices and features may vary.
Leak Sensor Voice
APP FEATURES
What are Scenes?
Scenes allow you to adjust the settings of multiple devices with one tap, and can be set up with just a few steps in the app. For example, you may want to create a “goodbye” scene for when you leave that turns off all of your lights and locks your front door. After you create this scene, you can run it each time you leave your house to ensure your lights are off and your door is locked. Scenes are a great way to create an efficient home and will take your smart home to the next level.
APP FEATURES
What are Schedules?
Schedules allow you to automate a device by setting it to trigger an action (on, off, dim, etc.) at the same time on a specified day(s) of the week. Schedules are most commonly used for thermostats and entryway lighting, but can be customized for any of your devices.
For example, you may want to schedule your thermostat to auto mode for the hours and days you’re at work to keep your home temperature regulated. Creating a schedule is a great way to conserve energy and save money.
More info can be found at:
smartrent.com/support
Support: (844) 212-2752
What if my activation link isn’t working?
If your activation link does not work or becomes expired, please forward your original activation email to support@smartrent.com and request a new activation link. Our support team will be happy to send you a new activation email so you can set up your account.
How does the Ring integration work?
With our Ring integration, you are able to link your Ring account with the SmartRent app. Linking your personal Ring devices allow you to control and manage them in a single app, and further improve the smart home experience.
What happens if the power goes out or the internet goes down?
Will I be locked out?
If the power goes out you will NOT be locked out of your home. Smart locks use batteries (not internet connection) for power and functionality. Any codes that have been added to your lock will still work. You will not be able to control the lock (or other devices) from the app until power is restored and the hub comes back online. This includes adding new codes, deleting codes and adjusting device settings.
If a power outage occurs, you will not be able to manually or remotely control your thermostat. HVAC systems also run off power and therefore will be rendered unusable until the power is restored. This scenario is no different than what you may have experienced with a non-connected thermostat. The thermostat display is battery-powered, so you will still see the screen display the current temperature and settings.
If the local internet in your home goes offline, you will not have the ability to control your smart devices from the mobile app until the hub comes back online. You will still be able to control your devices manually (typing your code into the lock, adjusting the temperature from the thermostat wall unit, etc.).
WHO TO CONTACT
We understand that smart home technology isn’t always smart. If you experience issues with your devices or app, use below as a general guideline for who to contact first. Our goal is to resolve any issue in the quickest way possible, and while the SmartRent Support Team is happy to provide guidance, please understand there are limitations if the issue is with a device.
It’s best to reach out to on-site staff first to resolve those issues and prevent further delay in finding a solution. It is your property’s responsibility to fix or replace devices, if necessary.
Contact Your Community
• SmartRent account access
• On-site maintenance requests
• Payments or fees of any kind
• Lease agreement
• Physical device issues
Contact SmartRent
• Login issues and access codes
• App features and settings
• Device showing offline in the app
• SmartRent installation process
• Questions about your devices
EXTRAS
Download the App
Take advantage of your new smart home by downloading the SmartRent app.
Follow Us on Social Media
Twitter | Facebook | Instagram
@smartrentdotcom
Give Us Feedback
Our installation and support teams are dedicated to providing a positive experience. We encourage you to use #SmartRentThumbsUp to let us know how we are doing. If you know the name of your installer or support member that you think deserves praise, let us know!
If you have feedback or would like to request a new app feature, you can do so directly within the app! In the More menu, tap Support, then tap
Give Us Feedback. Comments submitted through the app are sent directly to SmartRent product and engineering teams for consideration.
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Community Information and Amenities
Can I use all the community’s amenities?
Yes! We hope you enjoy all that our community has to offer.
What are the hours of the amenities?
• Fitness Center is open 24/7.
• The pool is open year round from 10am to 10pm.
Where is the trash chute?
The trash compactor is located by the leasing office.
Where are the recycling centers?
Our recycling center is located near the leasing office.
What do I do with my move in boxes?
Break them down and take them to the recycling center.
How does my fob/remote work?
Hold your access card up to the black boxes for entry to Fitness Center & Parcel Room.
Where are the mail boxes located?
The mail kiosk is located in front of the Fitness Center; your apartment number will determine which kiosk your mailbox is located in.
Do you have resident activities or events?
Yes, we have resident activities &/or events monthly.
Can I have a party at the pool?
Unfortunately, you may not. The pool must remain open to all of our residents during normal hours of operation. You may however, invite 2 guests to join you!
Where do I park?
You may park in an available parking space or in your attached garage.
Conveniences
How do I pay rent online?
Ask your leasing professional to enroll you in Rent Café
Where can I access WIFI in the building?
At the pool or inside the leasing office.
Do you have a courtesy officer onsite and how do I get a hold of them?
We have one courtesy officer onsite. You may contact them by calling 404.321.0167 and leaving a voicemail. The courtesy office will call you back to get further details on your request.
Guests
Where can my guests park?
Your guests may park in any visitor parking space.
Where do my movers park?
Movers may park in visitor parking space as long as they are not blocking other’s access.
Where does the delivery person come in or do I have to meet them?
Parcel carriers are instructed to deliver packages to the resident’s door. If no one answers or a signature is required, carriers will typically leave them in the parcel room. Unfortunately, no furniture or electronics may be signed for by the leasing office.
How many guests can I have with me at the amenities?
You may have 2 guests with you at the Fitness Center & pool.
Maintenance
How do I submit work orders?
You may submit work orders by phone, email or Rent Café.
How do I call Maintenance after hours?
Call the office at 404.321.0167.
What is considered a maintenance emergency?
Maintenance problems considered an emergency include the following:
1. No electricity throughout the apartment.
2. No water.
3. No air conditioning on a day of extreme heat (80+ degrees).
4. Water entering the apartment.
5. Possibility of fire.
6. Impeded plumbing in an apartment with only one bathroom.
7. No heat.
8. Non-functioning or malfunctioning smoke detector.
9. Gas leak (also call the gas company).
10. Running water that cannot be shut off.
11. Malfunctioning door or window locks
Furry Friends
Do you have a dog park nearby?
Mason Mill Park 1340 McConnell Drive Decatur, Ga. 30033
404.679-1349
Do I have to have my dog on a leash?
Yes, it is required by law.
Where are the doggie waste stations located?
We have quite a few located onsite.
Local Neighborhood
Where is the closest post office?
520 W Ponce De Leon Ave.
Decatur, Ga. 30030
1-800-275-8777
Where is the closest grocery store?
Publix
2155 North Decatur Road
Decatur, GA 30033
404-638-6166
What bus route are we on? 19
What is the closest Metro/Train or Bus station?
Avondale Marta Station www.itsmarta.com
404-848-5000
Where are schools for this area located?
Fernbank Elementary 157 Heaton Park Drive
Atlanta, GA 30307
678-874-9302
Druid Hills Middle 3100 Mount Olive Drive
Decatur, GA 30033
678.874.7602
Druid Hills High School 1798 Haygood Drive NE
Atlanta, GA 30307
678.874.6302
Do you have a biking or walking trail close?
Hidden Cove Park
785 Scott Blvd, Decatur, GA 30033
678.234.4428
Where is the nearest laundry facility?
Washers and Dryers are located in all of our apartment homes!
Where is the closest mall?
Lenox Mall
3393 Peachtree Road NE
Atlanta, GA 30326
404.233.7575
How close is Emory University/Hospital?
1518 Clifton Road
Atlanta, GA. 30322
404-712-8256
How to Set Up AutoPay on Rent Cafe
We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE
Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP
When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE
Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY
Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY
Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
Should you have any questions do not hesitate to reach out to the Leasing Office.
Click here Click here to learn more about our Sustainability efforts and to learn more about our Sustainability efforts and practices. practices.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents
Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give Learn more about the benefits of Paws to Care™ at gables.com/pawstocare
