Gables River Oaks
Community Information and Amenities
When are nearest fitness classes held and where?
LA Fitness
3838 Richmond 77027
What are the hours of the amenities?
Gables River Oaks offers the following amenities for you to enjoy:
• Business Center, gym and Board Room/Lounge Area - 24 Hours
• Pool -7 am-10 pm
• Theatre, Kitchen, Game and Poker Room - Opening office hours - 12 am
Where do I dispose of my trash?
Please dispose of your trash in the trash chutes located on every floor.
What do I do with my move in boxes?
It is helpful to everyone in the community if everyone breaks down all boxes and leave them in the trash room. Please do not throw them down the trash chute.
Where are the mail boxes located?
First floor close to the concierge desk by the main elevator.
Do you have resident activities or events?
Gables River Oaks has many fun events and activities that promote a sense of community and allow opportunity for you to meet other residents. Keep up to date on all of our community gatherings via our Facebook page: www.Facebook.com/gablesriveroaks.
Can I have a party at the pool?
Our relaxing pool areas are available for all residents and their guest to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties. We do offer cabana rentals by the pool area. Please contact a leasing professional for further information.
Where is the best place for me to park?
Inside the parking garage on the level of your apartment.
Gables River Oaks
Conveniences
How do I pay rent online?
We have made paying your rent easy by setting you up with your personal online account Rent Café. You will go to www.gables.com and click on the Resident Login in the upper right-hand corner. Select the link to set up your Rent Café account. This is a great way to stay connected to your management team from anywhere in the world.
Where can I access WI-FI in the building?
The leasing office, fitness center, and pool are WI-FI accessible for your use and convenience. This amenity is complimentary and part of your community benefits.
Do you have a courtesy officer onsite and how do I get a hold of them?
Yes, you can call the office and leave a message with the answering service. They will contact the courtesy officer for you.
Guests
Where can my guests park?
Top floor of the parking garage.
Where do my movers park?
In the interest of safety for proper clearance for other residents and emergency vehicles, your movers may park in any available space in the residential parking areas. Please call the leasing office to book the loading dock for your move. You can book it up to four hours.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas.
Maintenance
How do I submit service requests?
We want placing a service request for work needed in your apartment home easy. You may contact the leasing office via phone at 713-523-2724 via email at gablesriveroaks@gables.com, in person, or through Rent Café to place your service request.
Gables River Oaks
If you have not already signed up for Rent Café, you can go to www.gables.com and click on the Resident Login in the upper right-hand corner. Select the link to set up your Rent Café account. This is a great way to stay connected to your management team from anywhere in the world.
What do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you may contact the leasing office at 713-523-2724 for maintenance assistance. Please follow the prompts for an emergency maintenance and leave a message for our on-call service technician. You should receive a call from the technician within the hour.
What is considered a maintenance emergency?
Emergency maintenance problems that will be dispatched to the on-call service technician include:
1. No electricity throughout the apartment
2. No water.
3. No air conditioning on a day of extreme heat (80+ degrees).
4. Water entering the apartment.
5. Possibility of fire.
6. Impeded plumbing in an apartment with only one bathroom.
7. No heat.
8. Non-functioning or malfunctioning smoke detector.
9. Gas leak (also call the gas company).
10. Running water that cannot be shut off.
11. Malfunctioning door or window locks.
Furry Friends
Do you have a dog park?
Yes, we have one on the first floor and one on top of the parking garage.
Where is the best place to walk my pet?
At the dog park or off of Kipling Street.
Do I have to have my dog on a leash?
All pets are required to be on a leash when in any common area.
Gables River Oaks
Local Neighborhood
Where is the nearest post office?
3740 Greenbriar, 77098
Where is the nearest grocery store?
Whole Foods - 2955 Kirby Drive
What is the nearest Metro/Train?
4508 San Jacinto, 77004
Where is the nearest bus stop?
Conveniently located at Kirby and Westheimer
What bus route are we on?
82
Where are schools for this area located?
Elementary School
Poe Elementary
5100 Hazard St
Houston, TX 77098
Middle School
Lanier Middle School
2600 Woodhead St
Houston, TX 77098
High School
Lamar High School
3325 Westheimer Rd
Houston, TX 77098
Where is the nearest biking or walking trail?
Allen Parkway and Shepherd.
Where is the nearest laundry facility?
Twin Oaks #190: 2611 S. Shepherd.
Gables River Oaks
Where is the nearest mall?
Located 3.8 miles from the community, at the intersection of 610 and Southwest Freeway. Below is the address and phone number for your reference.
Where is the nearest mall?
The Galleria, Westheimer and 610
Where is the nearest Premier shopping and entertainment?
West Ave at River Oaks-Kipling
Where is the nearest Beach?
Galveston, about 51 miles away
The best coverage for the best humans (that’s you).
Get coverage designed just for you and your home with Assurant. Our two options, Renters Insurance and Liability Only, make it easy to meet your property management company’s requirement.
For a fast and free quote in 2 minutes or less, visit AssurantRenters.com
Describe your style.
I have excellent taste and belongings I love
I’m a minimalist. I keep things simple
Great. Now describe your ideal policy.
I want something that protects me, my belongings and maybe a roommate.
I’m just looking to meet my landlord’s requirements
Would you like to customize your policy to fit your lifestyle?
That sounds like a good idea, actually.
for you!
No, thanks.
Liability Only is right for you!
of what other
call “extra.”
Belongings
Preparing for Severe Winter Weather
Winter weather is fast approaching — or has already arrived — in many parts of the country. With it comes winter storms like blizzards, snow squalls and ice storms. Storms can last several hours or a few days, leading to power and heat loss. They can also vary in strength and severity, depending on where in the U.S. you’re located.
Keep Your Belongings and Your Home Safe
Sources:
ready.gov/winter
Heating
• Never use an oven to heat your home
• Keep anything that can burn at least three feet from any heat source like fireplaces, wood stoves, radiators, space heaters or candles
• Turn space heaters off when you leave a room or go to bed
• Have your furnace, heating system and chimney serviced each year by a qualified professional
Electrical
• Plug only one heat-producing appliance (e.g., space heater) into an electrical outlet at a time
• Plug in electronics that use the appropriate voltage for your power strip
• Never use an extension cord with a heat-producing appliance
• Check your electronics cords regularly
Supplies
• Stockpile nonperishable food and water to last for several days before winter season and account for everyone in your home including pets
• Have cash on hand as an emergency fund in case power lines are down or roads are unsafe
Vehicles
• F ill your gas tank regularly during peak storm seasons to avoid a gas shortage, or if you’re unable to get to a gas station safely
Please contact your leasing team to explore your renters insurance options
nssl.noaa.gov/education/svrwx101/winter/types
Resident Quick Claims Guide
Learn how to file a claim without any complications.
How do I file a claim?
If you’re a Renters Insurance policyholder, one thing that will help you before you need to file a claim is to take photos or videos of your home and your belongings to document what you own. If there’s damage or something is stolen, these photos and videos may help you if you file a claim.
And be sure to:
Always contact the appropriate authorities before filing a claim
Notify the property management team
Use this guide based on whether there’s damage to your home or your belongings
Something happen to your home or a neighbor’s?
If you need to file a liability claim because of damage you caused from fire, smoke, water* or an explosion:
Call us at 1-800-358-0600 with your policy number ready to start your claim
Get a fire or incident report from the appropriate authorities if needed
Share receipts or documentation of any additional living expenses if your home isn’t safe to stay at
If we need to do an inspection, we’ll work with you to find the best time and method, which may be a video walk-through on your phone. From there, your claims adjuster will contact you and keep you updated with any next steps.
Something happen to your personal belongings?
With Renters Insurance, we’ll help you get things back to normal if your belongings are damaged in case of:
Fire
Vandalism Falling Objects
Ice, Snow or Sleet Lightning Pipe Bursts Smoke Cracked AC, Water or Heating System
Explosion Freezing Theft Windstorm or Hail
VehiclesPower SurgeRiot or Civil Commotion
Exclusions may apply.
You’ll need to:
AircraftVolcanic Eruption
File a claims form by visiting MyAssurantPolicy.com or calling 1-800-358-0600
Create a list of belongings that were damaged or stolen
Show proof that you own the belongings that were damaged or stolen (like receipts, pictures, videos or credit card statements)
Attach a fire, incident or theft report from the appropriate authorities (fire department, police, technicians in cases of power surges, etc.)
From there, we’ll help cover the cost of your damaged belongings by giving you money for what your things are currently worth. As you replace your belongings, send us the receipts so we can cover the difference.
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Five-star Resident reviews
“This is great! I love the free services and knowing that I’m helping small local business pros ”
INTERNET 300— Game, stream and video chat with confidence.
• 300Mbps equal upload and download speeds†
• 15X faster upload speeds than cable1
• Connect 10+ devices at once throughout your home2
INTERNET 500— Plenty of speed and bandwidth for an always-connected household.
1 GIG INTERNET— Superfast speeds for efficient work and more play.
• 500Mbps equal upload and download speeds†
• 20X faster upload speeds than cable1
• Not only is it fast, but it also supports more devices than our starting speed tier2
• Perfect for multiplayer gaming
AutoPay & Paperless bill discount (w/in 2 bills). Monthly State Cost Recovery Charge in
applies. One time install chrg may apply.
1Comparison of AT&T Fiber starting, mid- and high-speed tiers to comparable speed tiers of Xfinity, Spectrum and Cox. For more information, go to att.com/speed101.
2Number of devices depends on screen size/resolution.
†Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. 1 GIG speeds avail. to new customers with the latest router (“BGW320”) and recommended setup. Actual customer speeds may vary based on a number of factors and are not guaranteed. For more information, go to att.com/speed101.
• Up to 1 GIG—max speed and max bandwidth†
• 25X faster upload speeds than cable1
• Seamlessly connect with others and share massively large files in seconds
• Ultra-low lag for pro-level gaming
INTERNET OFFER: Pricing for residential customers & is after $5/mo. autopay & paperless bill discount. Autopay & Paperless Bill Discount: Discount off the monthly rate when account is active & enrolled in both. Pay full plan cost until discount starts w/in 2 bill cycles. Must maintain autopay/paperless bill and valid email address to continue discount. Taxes & Fees: Up to $99 installation fee may apply, plus tax where applicable. Taxes also apply. For one time AT&T transactional fees, see www.att.com/fees for details. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms. The Affordable Connectivity Program is a federal government benefit program operated by the Federal Communications Commission that lowers the price of eligible service up to $30/mo., or up to $75/mo. on Tribal Lands. The benefit is not transferable to other consumers. Only eligible consumers may enroll in the program. Only one benefit is allowed per household and the benefit may only be applied to one service, regardless of service provider. If the program ends, you transfer your benefit to another service provider, or you are no longer eligible for the program, regular plan rates will apply. AT&T reserves the right to remove the monthly discount at any time. If your monthly service charge is $0 after the discount, you must use your service every 30 days, or the discount will be removed. Eligibility: To establish eligibility, you must enter your eligibility information into the National Verifier at www.ACPbenefit.org, then call 1-866-986-0963 with your application ID and enroll in the ACP with AT&T for your eligible internet service to complete your enrollment. You must show, with documentation as needed, that your household income is at or below 200% of Federal Poverty Guidelines for a household of that size; or that at least one member of the household participates in a qualifying federal assistance program (Medicaid, Supplemental Nutrition Assistance Program, Supplemental Security Income, Federal Public Housing Assistance, The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), or Veterans and Survivors Pension Benefit); or receives benefits under a certain Federal free and reduced price lunch program or school breakfast program, or is enrolled in a school or school district that participates in the Community Eligibility Provision (CEP); or received a Federal Pell Grant in the current award year; or, if on Tribal Lands, participates in certain Tribal-specific federal assistance programs. See www.ACPbenefit.or for details. AT&T Internet: Subj. to Internet Terms of Service at att.com/internet-terms. ‡REWARD CARD OFFERS: Subject to change and may be discontinued at any time. Online only. For new AT&T Internet customers who purchase Internet plan 300 or greater online. Additional $50 reward card for purchase of Internet plan 300 or greater online at att.com to customers residing in select Connected Communities or multi-unit properties. Must use promo code “CONNECTED COMMUNITY” at checkout to qualify. For all offers, you must maintain qualifying service from installation date through reward fulfillment to get cards. Reward Cards: Will be sent by email or letter with redemption requirements. Redemption req’d w/in 75 days from reward notification email or mail date. Reward Cards
2 YEAR PRICE GUARANTEE
NEW
$
W/ 24-mo. agmt plus taxes and fees. The price above reflects the base package price plus the $15/mo. Advanced Receiver Service Fee. AutoPay and Paperless Bill req’d. Regional Sports Fee up to $15.99/mo. is extra & applies.
OVER 150 CHANNELS
Includes 90,000+ On Demand Titles
Get everything in ULTIMATE, plus:
AND MORE
W/ 24-mo. agmt plus taxes and fees. The price above reflects the base package price plus the $15/mo. Advanced Receiver Service Fee. AutoPay and Paperless Bill req’d. Regional Sports Fee up to $15.99/mo. is extra & applies.
OVER 140 CHANNELS
Includes 80,000+ On Demand Titles
Get everything in CHOICE, ™ plus:
Hallmark Movies & Mysteries not included.
AND MORE
OVER 105 CHANNELS
Includes 70,000+ On Demand Titles
Get the channels in ENTERTAINMENT, plus: W/ 24-mo. agmt plus taxes and fees. The price above reflects the base package price plus the $15/mo. Advanced Receiver Service Fee. AutoPay and Paperless Bill req’d. Regional Sports Fee up to $15.99/mo. is extra & applies.
Includes 60,000+ On Demand Titles W/ 24-mo. agmt plus taxes and fees. The price above reflects the base package price plus the $15/mo. Advanced Receiver Service Fee. AutoPay and Paperless Bill req’d.
OVER 75 CHANNELS
Hallmark Movies & Mysteries, Ovation and Revolt not included.
AND MORE
AND MORE
*New approved residential customers, price incl. TV pkg & equip. fees for first TV. Add’l fees may apply to non-qualified customers. Equipment lease req’d in most sales channels. Early agmt termination fee applies ($20/mo.) & add’l fee(s) may apply if equip. not returned. Credit card req’d. Restr’s apply.
Ltd. time offer. New resid. customers w/24-mo. agmt. Req’s CHOICE ™ Pkg or higher for RSNs. DIRECTV Sports Pack auto-renews monthly after 3 mos. at then-prevailing rate (currently $14.99/mo. + tax) unless canceled. Cancel online or by phone. Blackouts may apply. Offer subj. to change. See back for offer details. Some channels may be incl. in base pkg. Visit directv.com/sportspack for more info.
WATCH WITHOUT COMPROMISE
Access all the entertainment you love— our new compact Gemini Air device delivers all your favorites—from live TV to streaming apps like Netflix, Max, Prime Video and more—in one place. No more changing inputs or switching remotes. Req ’ s separate paid subscription for Netflix, Max, Prime Video (see amazon.com/amazonprime for details) and other 3rd party apps. Restrictions apply. High speed internet-connected compatible device required. Google login required.
Fast & easy self-install— no satellite dish required. High speed internet connection required. With 4K HDR10+, Gemini Air supports a sharper, more brilliant picture. Limited 4K and HDR10+ content available. 4K HDR10+ TV req’d. Video quality defined by resolution. High speed internet required.
Your favorite live TV— shows and news, local channels included. Local channels may not be available in all areas. Device may need to be in billing region in order to view local channels.
Leader in Sports— our exclusive DIRECTV Sports Central ™ experience provides access to your pro football games regardless of day or where they play. Easily access live games quickly. View schedules, scores and more—all in one place. Track the teams and games that matter most to you. Add’l subscriptions beyond DIRECTV subscription req’d to watch every pro football game.
Req’s CHOICE ™ Pkg and high-speed internet-connected Gemini device. Restr’s apply. Includes Unlimited Cloud DVR— access recordings at home or on the go. Available only in the U.S. (excl. Puerto Rico & U.S.V.I.). Req ’ s compatible device & data connection. Limited to 3 concurrent out-of-home streams.
Energía limpia para tu tipo de energía.
No importa cuál sea tu estilo de vida, hacemos que ser ecológico sea fácil. Energiza tu apartamento con un plan de electricidad 100% limpia que usa fuentes renovables como la eólica y la solar. Es bueno para tu apartamento, y para el planeta.
• Inscripción sencilla
• Sin depósito o muy bajo
• Servicio el mismo día (lunes a sábado)
package delivery dos and don’ts
Your unique Fetch address should be used for all standard purchases. All special courier deliveries, in-home services, and overnight deliveries should go to your community apartment address.
Do/use Fetch Address:
All Standard Delivery Purchases (ex. UPS, FedEx, Amazon Prime, etc.),
Food/Wine Subscriptions (Hello Fresh, Blue Apron, etc.)
Don’t Send to Fetch:
Bagged Groceries
FedEx Overnight
On-Demand/Same-Day Deliveries
Unwrapped Furniture
Packages exceeding a length of 108 inches (9 ft) or a weight exceeding 150 lbs.
Trash Valet Collection Procedures
SUNDAY – THURSDAY
Service collection starts at 8:00 pm
Trash must be at your door not later than 7:50 pm
1
Trash Preparation
• Use the 13-gallon trash container provided by WeDoTrash, with a 13-gallon bag
• Tie the trash bag and leave inside trash container
• Flatten all boxes before placing outside
REMEMBER!
STEP 3 STEP
* Place the trash can outside your door between 7:00 pm to 7:50 pm
* Place ALL trash inside trash bag
* Please use a 13-gallon kitchen trash bag
* Double bag cat litter and fecal matter
* Sharp objects should not be placed inside trash bag
* Double bag if bag is leaking or contains liquids
Remove Receptacle
• Place trash container back inside your home in the morning, after trash has been collected
2 STEP
Using Receptacle
• Place trash container with trash bag tied up inside, outside your door not later than 7:50 pm
* If you have more than one bag, make sure to tie as well and place on top of trash container
• Place flattened boxes under or behind the trash container
Non-Service Days: New Years Eve, New Years Day, Christmas Eve, Christmas Day, July 4th, Thanksgiving, Easter, Memorial Day, Labor Day
Ourfocusonenvironmentalriskmanagement, Ourfocusonenvironmentalriskmanagement, resourceconservationandenergyoptimization resourceconservationandenergyoptimization drivethedevelopmentandmanagementof drivethedevelopmentandmanagementof communitiesthatsupportqualityliving communitiesthatsupportqualityliving environmentsforourresidents. environmentsforourresidents.
Weareaskingourresidentstojoinusin Weareaskingourresidentstojoinusin practicingbeing"green."Checkoutthese practicingbeing"green."Checkoutthese helpfultipsbelow! helpfultipsbelow!
How to Set Up AutoPay on Rent Cafe
We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.)
Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP
When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.)
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY
Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY
Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
ONCE ALL ITEMS ARE ENTERED HIT NEXT TO COMPLETE THE SET UP, THEN ENJOY THE CONVENIENCE OF AUTO-PAY!
Should you have any questions do not hesitate to reach out to the Leasing Office.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents
Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give
Learn more about the benefits of Paws to Care™ at gables.com/pawstocare
WELCOME GABLES RESIDENT:
Take $$$ with you when you leave Gables to purchase a home!
Welcome to the American Dream Plan
Did you know? As a Gables resident, you can take $$$
purchase a home. Here’s how it works:
The American Dream Plan pays 1.5% of the purchase price of your home toward the closing costs
✦The program applies to purchases of new homes, resale homes, condominiums and townhouses.
✦Must use the participating lender and registered real estate
✦Lender: Synergy Mortgage, LLC
✦Real Estate Agent: Contact Shannon for a REALTOR® partner in your city.
The program is available in Austin, Dallas, Fort Worth, Houston and all surrounding cities.
The American Dream Plan has helped Gables residents become homeowners for more than 17 years while giving them real dollars toward the costs involved in securing a home loan.
Shannon Benson, NMLS #315936,
280-1944 | Shannon@GablesDreamPlan.com