Rent Café - Easy way to pay rent- Download www.rentcafe to pay your rent online and place a service request to communicate with the service team.
• To Mailing rental payments – You may pay your mail your payment rent by (check, money order, or certified funds) at least 10 days before the rent is due to the following address.
• Gables Union Market - 31228
• P.O. Box 209374 Austin TX, 78720-9374
•
• Customer Care Center “CCC” – For all billing questions on your account. Please contact directly at 833.924.1950 or CustomerCareCenter@gables.com (Mon-Fri 8:30am-8:30pm /Sat 12pm- 5pm EST).
Parcel Pending Package Room - is Available. Download the app –https://parcelpending.app.link to sign up or call 855.316.4756. Front Desk Concierge is also available to assist with your package needs.
• Amenify Private Services – Services are available via concierge@amenify.com or text 719.767.1963 – Cleaners, Chores Team Food/Grocery Deliveries, Pet Care, etc!
• Sign up https://m.amenify.com/sign-up for $35 sign up credits.
• Apt WiFi Services – 1GB – Gigstreem Internet is pre-installed in your apartment. – Need Support – Dedicated Customer Service Reps are available 24/7 at 888.598.6637.
• SmartHome – Control many in-home features from your phone – Need Support – Visit www.smartrent.com for 24/7 assistance.
•
o Front Desk Concierge – Get to know our 24/7 Concierge Team to assist with your residential needs. You may reach them directly at 202.771.7170 or concierge.unionmarket@gables.com
Maintenance Emergency - If you have a maintenance emergency, please call: 202505.8678 and follow the prompts.
Community Information and Amenities
What are the hours of the amenities?
Amenities are open and available 24/7.
How do I reserve the club room?
To reserve the club room, please contact the office for availability and pricing at unionmarket@gables.com
Where do I dispose of my trash?
Please dispose your trash in the trash rooms located on your apartment level.
Where are the recycling centers?
We pride ourselves on green initiatives to care for the environment. The recycling centers are located on your apartment level.
What do I do with my move in boxes?
Please break down your move in boxes and dispose them in the trash rooms on your apartment level.
How does my key fob work?
The key fob provides access to enter into the building, elevators, and amenity spaces.
Where are the mailboxes located?
The mailboxes for your apartment home are located on the M Level right above the front 1st level lobby.
Do you have resident activities or events?
Yes – Resident events will be announced via email with invitation instructions.
Can I have a party at the pool?
Our relaxing pool areas are available for all residents and 2 guest per apartment to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties.
Where is the best place for me to park?
Gables Union Market
Our parking garage is located on 6th street. Our residents park on the residential level beginning on P3.
Conveniences
How do I pay rent online?
We have made paying your rent easy by setting you up with your personal online account to the Gables Resident App. You will go to gables.com and click on the Resident Login key in the upper right-hand corner. Select the link to set up your Gables Resident account. This is a great way to stay connected to your management team from anywhere in the world.
How do I reserve the freight elevator?
You may reserve the freight elevator with front desk concierge or the leasing office.
How do I get a hold of the concierge? What can he/she help me with?
We have 24/7 front desk concierge seated on the 1st floor lobby. You may also contact them via phone at 202.771.7170 or email at concierge.unionmarket@gables.com
Where can I access WI-FI in the building?
All apartments are housed with pre-installed 1GB Wifi service via Gigstreem. You may also access internet within the common/amenity spaces within the building.
Do you have a courtesy officer onsite and how do I get a hold of them?
Gables Union Market does not have a courtesy officer.
Gables Union Market
Guests
Where can my guests park?
Guest parking is currently available within the retail portion of the garage with the first 3hrs free and $15 thereafter.
Where do my movers park?
In the interest of safety for proper clearance for other residents and emergency vehicles, your movers may park in the loading dock located near the front entrance of the parking garage.
How does my guest access the garage?
Guest can access the parking garage on 6th street.
Where does the delivery person come in or do I have to meet them?
All deliveries should enter through the front main lobby door and packages are taken to the parcel pending room for you to retrieve.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas.
Maintenance
How do I submit service requests?
We want placing a service request for work needed in your apartment home easy. You may place a service request through the Gables Resident App.
What do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you may contact our on-call service team member at 202.505.8678 and follow the prompts.
What is considered a maintenance emergency?
Emergency maintenance problems that will be dispatched to the on-call service technician include:
1. No electricity throughout the apartment
2. No water.
3. No air conditioning on a day of extreme heat (80+ degrees).
4. Water entering the apartment.
5. Possibility of fire.
6. Impeded plumbing in an apartment with only one bathroom.
7. No heat.
8. Non-functioning or malfunctioning smoke detector.
9. Gas leak (also call the gas company).
10. Running water that cannot be shut off.
11. Malfunctioning door or window locks.
Furry Friends
Do you have a dog park?
Gables Union Market does not have a dog park.
Where is the best place to walk my pet?
There is green space on 4th street and 6th street.
Do you have a dog wash area?
The pet spa is located on the PH level.
Do you host Yappy Hours?
You are not the only resident that likes to mingle… Your pet has the opportunity to socialize during our Yappy Hours, held periodically during the year. Treat your dog to a night out!
Do I have to have my dog on a leash?
For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety.
Local Neighborhood
Where is the nearest post office?
50 Massachusetts Ave NE Washington DC 20002
What is the nearest Metro/Train?
NoMA Gallaudet
Where is the nearest bus stop?
Florida Ave NW & 5th St
What bus route are we on?
Union Station Bus Terminal
Where is the nearest grocery store?
Trader Joes
350 Florida Ave NE
Washington, DC 20002
Where is the nearest biking or walking trail?
Metropolitan Branch Trail
Where are schools for this area located?
Ludlow-Taylor Elementary 659 G St NE
Washington, DC 20002
KIPP DC High School 1405 Brentwood Pkwy NE
Washington, DC 20002
Where is the nearest laundry facility?
All apartment homes are equipped with full sized washers and dryers.
Where is the nearest mall?
Gallery Place 616 H St NW
Washington, DC 20001
Where is the nearest movie theater?
Angelika Pop Up 550 Penn St NE
Washington, DC 20002
Where is the nearest event venue?
Union Market Hi Top/ Dock 5 1309 5th St NE
Washington, DC 20002
Gables Union Market
Where is the nearest park?
Brentwood Hamilton Park 1300 6th St NE
Washington, DC 20002
Where are the nearest museums?
Smithsonian & National Building Museum.
6 AMAZING FACTS
GO MOBILE INTRODUCING THE PARCEL PENDING MOBILE APP
Download the app http://parcelpending.app.link (available on Android and iPhone)
Features & Benefits
Receive instant notifications. Too many texts and emails? The Parcel Pending app will notify you as soon as your package arrives!
Open your locker via Bluetooth or barcode. Scan your barcode at the terminal, or simply push a button in the app and your designated locker door will open!
Set vacation mode on the fly. Out of town and forgot to turn on vacation mode? The Parcel Pending app lets you access your settings from anywhere!
Access package history and update your account from anywhere. Change your settings, update your info, and see past deliveries!
Join Us For Our
Weekly Smart Home
Informational Event!
Your community & SmartRent have partnered to bring you a very exciting new amenity!
A SmartRent professional will demonstrate the SmartRent app, how to use your new smart devices & show you how to save time & money with your new smart home.
Click the link, or scan the barcode below to register for our next event!
How to Set Up AutoPay on Rent Cafe
We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE
Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP
When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE
Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY
Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY
Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
Should you have any questions do not hesitate to reach out to the Leasing Office.
Click here Click here to learn more about our Sustainability efforts and to learn more about our Sustainability efforts and practices. practices.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents
Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give Learn more about the benefits of Paws to Care™ at gables.com/pawstocare
