GRILLS
& CAFE
Gables Vista Community Information and Amenities
When are the nearest fitness classes held and where?
The community does not currently have regularly scheduled fitness classes but when available they are posted within the monthly newsletter or emailed out to the community as scheduled.
What are the hours of the amenities?
• 12th Floor Resident lounge: 7am-11pm
• Pool & Hot Tub: 7am-11pm
• Fitness Center & Yoga Room: 24 Hours
• 8th floor Bar Lounge: 7am-11pm
• Conference Room: 7am-11pm
• Dog Play Park: 7am-11pm
What amenity activities can I use at the community and how do I get the needed equipment?
The Community has a state-of-the-art fitness center and yoga room that is available 24 hours a day. All equipment for the gym is available within the room to use.
How do I reserve the club room?
Amenity reservations can be made through the management office. Additional fees are required for reservations and can be provided based on the space reserved.
Where do I dispose of my trash?
Trash Chutes are located on every floor, at the end of the hallway next to the Freight Elevator.
Where are the recycling centers?
Recycling Bins are located on the North side of the building on the 1st floor.
What do I do with my move in boxes?
Boxes can be broken down and recycled in the loading dock area.
How does my key fob work?
Key fobs are available to lease holders and occupants. They are programmed to each resident at the time of move in and are needed to access the community entrances as well as the garage and elevators.
Gables Vista
Where are the mailboxes located?
The Mailboxes are located on the 1st floor in the main lobby in front of the concierge desk.
Do you have resident activities or events?
Resident activities are scheduled every month and vary in types-everything from paint & sip to Salsa classes.
Can I have a party at the pool?
The pool has a 2-guest limit to prevent overcrowding and provide a comfortable atmosphere for all of our residents.
Where is the best place for me to park?
Parking is available within the parking garage for an additional monthly fee. Street parking is available on South Jackson but is a first come, first served basis. It is city street parking and not managed by the apartment community.
Conveniences
How do I pay rent online?
Rent can be paid online through the gables portal by going to www.gables.com and logging in via the resident link in the upper right corner.
How do I reserve the freight elevator?
Freight elevator reservations can be made through the concierge or leasing desk in blocks of three hours. Reservations begin at 9am Monday- Friday and 10am on Saturdays.
How do I get a hold of the concierge? What can he/she help me with?
Concierge is available from 7 AM – 11 PM daily and can be reached at concierge.vista@gables.com or (720) 550-8344. They can assist with package deliveries, food deliveries, and guest access.
Where can I access WI-FI in the building?
Wi-Fi is available in all our amenity spaces.
Where is the rent drop box?
We do not have a rent drop box on site. Resident payments can be made through the portal or mailed to:
Gables Vista P.O. Box 209374
Austin, TX 78720
Gables Vista
Do you have a courtesy officer onsite and how do I get a hold of them?
Courtesy patrol is available 8PM-6AM daily. They can be reached by contacting the main line and following the prompts for courtesy patrol.
Guests
Where can my guests park?
Guest parking is available within the parking garage for $10 per day and can be purchased through the concierge. Street parking is first come first served. Guest should be informed to follow city signs if parking on the street.
Where do my movers park?
The loading zone is located on the north side of the building and can be accessed on South Jackson Street. You can reserve this space by contacting the management office or concierge.
How does my guest access the garage?
Guests must have a valid guest parking hang tag to park in the garage and will be given access by the resident they are visiting.
Where does the delivery person come in or do I have to meet them?
Deliveries come through the main lobby. If after office hours, they can use the call box to contact the resident directly or reach the concierge for assistance if during concierge hours.
How many guests can I have with me at the amenities?
Two guests are allowed per apartment in the amenity spaces unless the space has been reserved.
How do I let friends in the gate?
Guest can be given access through the callbox by using the dial by name directly. Residents will press “9” to unlock the door. Guest can also be assisted by the concierge team.
Maintenance
How do I submit service requests?
Service requests can be submitted through the online portal, via email, or over the phone to the leasing and concierge team.
What do I do if I have a Maintenance emergency after hours?
Residents can call the main line and follow the prompts to page emergency maintenance for assistance.
What
is considered a maintenance emergency?
Gables Vista
Maintenance problems considered an emergency include the following:
1. No electricity throughout the apartment.
2. No water.
3. No air conditioning on a day of extreme heat (80+ degrees).
4. Water entering the apartment.
5. Possibility of fire.
6. Impeded plumbing in an apartment with only one bathroom.
7. No heat.
8. Non-functioning or malfunctioning smoke detector.
9. Gas leak (also call the gas company).
10. Running water that cannot be shut off.
11. Malfunctioning door or window locks.
Furry Friends
Do you have a dog park?
The dog park is located on the north side of the building on the 3rd floor of the parking garage.
Where is the best place to walk my pet?
Pets can be walked along the neighborhood streets or along the Cherry Creek Trail located to the southwest of the community. Pet waste containers are located around the perimeter of the community.
Do you have a dog wash area?
The pet spa is located on the north side of the building next to the dog park.
Do you host Yappy Hours?
Yappy hours are included in our resident events and will vary from month to month.
Do I have to have my dog on a leash?
Yes, the City of Denver requires all pets are on a leash.
Gables Vista
Local Neighborhood
Where is the nearest post office?
The post office is in the Cherry Creek North Shops
What is the nearest Metro/Train?
Union station provides access to the light rail service with multiple stops around the city in addition to the train to the airport.
Where is the nearest bus stop?
Colorado & Alameda
What bus route are we on?
Multiple Routes
Where is the nearest grocery store?
Target is located on the corner of Alameda and Colorado Blvd
Where is the nearest biking or walking trail?
The Cherry Creek Trail is located across the street from the community on the southwest side of the building.
Where is the nearest laundry facility?
Each apartment homes includes a washer and dryer.
Where is the nearest mall?
The Cherry Creek Mall is located at Steele Street and Ellsworth
Where is the nearest movie theater?
The Cherry Creek Mall at Steele Street and Ellsworth
Where is the nearest event venue?
Ball Arena is located downtown at Auraria Pkwy and Speer Blvd.
Where is the nearest park?
The Cherry Creek Trail is located to the Southwest of the community.
Where are the nearest museums? The Denver Art Museum is located at 13th and Broadway.
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The best coverage for the best humans (that’s you). Get coverage designed just for you and your home with Assurant. Our two options, Renters Insurance and Liability Only, make it easy to meet your property management company’s requirement.
For a fast and free quote in 2 minutes or less, visit AssurantRenters.com
Describe your style.
I have excellent taste and belongings I love That sounds like a good idea, actually.
I’m a minimalist. I keep things simple
Great. Now describe your ideal policy.
I want something that protects me, my belongings and maybe a roommate. Would you like to customize your policy to fit your lifestyle?
In all states, unless otherwise noted, Renters Insurance and Residents Liability Insurance are underwritten by American Bankers Insurance Company of Florida with its home office in Miami, Florida In Minnesota, the underwriter is American Security Insurance Company. In Georgia, Residents Liability is underwritten by Voyager Indemnity Insurance Company These companies operate under the trade name Assurant Renters Insurance is right for you!
I’m just looking to meet my landlord’s requirements
Liability Only is right for you! No, thanks.
Roommates
Meets everyone on your lease’s liability insurance requirement*
Belongings
Protection for your belongings and one roommate’s (just write their name down) Replacement Cost
Money for the actual cost to replace your things
Water Damage Liability
Pays for accidental water damage** to your home
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You will receive an email with a link to register for Parcel Pending. Click the link to register and complete your profile
Accept the terms and conditions then enter your payment information to complete your registration
After registering, you will be instantly notified by email, text, and/or app notification when you receive a package
To retrieve your packages, enter the access code provided in your notification on the locker kiosk’s touchscreen
FAQ
Your questions, our answers.
How late can a resident sign up for Flex and still have their rent covered?
Residents who are approved by 5:00 pm ET on the 3rd of the month will be eligible for Flex rent payment for that month. If a resident signs up after the 3rd, they will be enrolled for the following month.
For example, if a resident signs up by 5pm ET on June 3rd, they will be eligible to pay June rent via Flex If they sign up on June 4th, they will be able to start paying rent through Flex in July
When does Flex make rent payments for residents?
Flex covers the rent for residents between the last day of the prior month through the first 5 days of the month. For certain special circumstances, Flex will pay on the 4th and 5th.
How much does Flex charge the resident?
Flex charges a flat monthly membership fee The Blue Ridge Bank Flex Credit Line has 0% APR, no interest charge, no late fees, or penalty fees
Flex offers various pricing options, based on the partner’s needs for their specific residents. Reach out to your Flex contact for your portfolio’s pricing.
What are the resident qualifications to use Flex?
To be eligible, residents must:
• Have no outstanding rent balance.
• Have a minimum credit score
• Have a valid debit card that has a history of deposits (no pre-paid cards)
• Be a current resident at a property that uses an active resident portal for rent payments
• Must have funds in their account to cover the initial payment before the 5th of the month.
Does Flex affect a resident’s credit score?
During the application process, Flex runs a soft credit check on the resident which does not affect their credit score. As residents use Flex over time, their on-time payments may help build credit history
What
FAQ
happens if a resident doesn’t pay Flex back?
Flex takes charge of all customer repayment issues internally, including write-offs For late repayments, Flex works with residents to develop payment plans to help them get back on track While Flex does not continue to offer its services to users who have a past due balance when rent is due, users that repay their balance may be eligible to re-enroll Residents whose repayment is past due more than 60 days will be reported as delinquent to the credit bureau
Flex processes all customer repayments and write-offs internally, never coming back to the property for repayment. However, residents can be put on payment plans to help them get back on track. Once the resident has zeroed out their balance, they will be eligible to reactivate with Flex
Is there any reason rent would not be paid after a resident is approved?
There are a few reasons why rent may not be covered for residents that are approved.
• Rent will not be paid for residents with insufficient funds to complete their initial payment. In order to process a full rent payment to a property, Flex requires residents to pay an initial payment that is a portion of their total rent amount.
• The resident has an outstanding balance with Flex past due from previous months.
• ACH is disabled on their account by the property and was not enabled by the 5th of the month
How
do residents contact Flex with questions?
Residents can contact customer support directly within the app or by sending an email to help@getflex.com.
What does a resident need to do if they no longer want to use Flex?
Residents can easily cancel their account in the Flex app. They can also reach out to our support team by emailing help@getflex com If they would like to reactivate their account at any point in the future, they can contact our support team
Additional questions?
Property management personnel can contact partners@getflex.com. Or visit Flex’s online FAQs.
ButterflyMX Tenant
adam@mail.com
1. Registering for
REGISTRATION EMAIL
Welcome to ButterflyMX!
To access all of our features, you’ll need to finish your registration. You should have received a registration email (and a text message if you provided your SMS number) from ButterflyMX. If you have not received this email or text message, please contact your property manager or our support team at support@butterflymx.com.
CHOOSING A PASSWORD
After pressing the “Get Started” button in the registration email, you will be asked to create a password. Make sure the passwords match in both text fields.
2. Using the Mobile App
Now that you are registered, download the mobile app from the App Store or Google Play and sign in with the email and password that you created earlier.
The app will prompt you to enable notifications and access to your phone’s camera and microphone. You can update all notification settings later from your account.
CHOOSING YOUR NOTIFICATION PREFERENCE
After signing into the app, choose how you’d like to be notified of visitors. You can choose to take calls through either the mobile app or through a telephone call.
Option 1: Mobile App
Calls that come through the app will be video calls. You can also use the app to open the door. If you miss a call from the app, it will roll over as a phone call to the phone number on your account.
Important: Select “Mobile app” in the dropdown menu for “Contact preference” if you plan to use the app on an Android. On iOS, you can choose “Video Call,” “Phone Call,” or “Notification.”
Option 2: Phone Calls
Using this option, calls from the intercom will come in as a regular phone call. After you accept the call, you can open the door by dialing “9.”
KEY MOBILE APP FEATURES
Now that you’ve signed into the app, you can use all of our convenient features, including:
• Swipe to Open
• Building Contact
• Activity Tracking
• Account Page
• Visitor Access
Please note: all features may not be available at your property
Swipe to Open
Swipe your finger across the “Swipe to Open” button on the Home tab of the app to open the door.
Building Contact
The Building Contact button calls a dedicated on-site team member as provided by your property manager.
Activity Tracking
At any point, you can access a comprehensive list of the visitors and deliveries you’ve received. Also, if a visitor comes while you are gone, you can find any voice or text message they left for you. Access these features from the “Activity” tab on Android, or the bell icon in the upper right corner on iOS.
Visitor Access
ButterflyMX offers two convenient ways to enable access for visitors and delivery carriers: virtual keys and delivery passes.
Account Page
Update your profile information, PIN code, directory messages, and more. You can also change your notification settings and send an email to our support team by clicking on the “Help” button.
VIRTUAL KEYS
If enabled by your property, virtual keys are digital access credentials you can send to guests or service providers. With a virtual key, visitors can access the building without having to contact you first. You can configure these keys to work only on specific days or at certain times.
How to create a virtual key:
1. Tap the “Quick Create” button labeled “+ Virtual Key” in the mobile app.
2. Choose a preset: Custom Duration, Recurring Access, Business Hours, FullDay Use, One-Time Use.
3. Name the key, choose the doors it will provide access to, and select start/end times.
4. You’ll be taken to a “Key Created!” screen. Review your virtual key details and click “SHARE KEY.”
5. Enter the recipient’s SMS phone number or email.
6. If you’re not ready to share the key now, you can share it at a later time by choosing the key under “Active” in the Visitor Access section.
7. The recipient will receive a QR code and PIN number to unlock the doors you’ve granted them access to.
DELIVERY PASS
If enabled by your property, delivery passes are single-use, six-digit PIN codes that you can create and send to a delivery carrier. This allows couriers to access your building and complete deliveries even when you aren’t home.
How to create a delivery pass:
1. Open the ButterflyMX app
2. Click ‘New Delivery Pass’
3. Copy and paste the automatically generated code into the e-commerce provider’s “delivery instructions” box at check-out
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Download the “Tide Cleaners” app. Click “get started” to create an account.
step 2
Place your items inside any disposable bag. Place inside any open locker.
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Submit your order, and any special instructions, through the app.
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How to Set Up AutoPay on Rent Cafe
We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE
Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP
When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE
Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY
Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY
Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
Should you have any questions do not hesitate to reach out to the Leasing Office.
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Click here Click here to learn more about our Sustainability efforts and to learn more about our Sustainability efforts and practices. practices.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents
Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give Learn more about the benefits of Paws to Care™ at gables.com/pawstocare
