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GCARENT.COM 3-TIME RECIPIENT OF THE CORPORATE HOUSING PROVIDERS ASSOCIATION COMPANY OF THE YEAR AWARD 2016 RECIPIENT OF CORPORATE HOUSING PROVIDERS ASSOCIATION BEST PHILANTHROPIC PROGRAM
Taking Care of the Way People Live
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POINT OF CONTACT
A one point of contact is selected for your account for solutions regarding reservations, service requests or accounting questions. With communication streamlined, we make your job easier and your associates happier.
CORE MARKETS
CORPORATE APARTMENT HOMES IN OVER
30
While GCA can service your accounts on a national level, this map represents our core markets.
STATES
New York
Seattle
North Dakota
Boston
DC/MD/VA
Denver
Southern California
Charlotte Atlanta
Phoenix
Jacksonville Dallas Houston Austin
San Antonio
Tampa
Orlando South Florida
GCA’s proficiency in locating and managing corporate apartments is unparalleled. The following examples of project management illustrate GCA’s capability of managing multiple projects.
GCA has managed intern housing for Amazon in Seattle – housing over 250 interns.
Served as Housing Coordinator for all of Hess’ housing needs in North Dakota (apartment homes, hotels, and crew camps).
Experience
ExxonMobil utilized GCA for housing 100 of their interns in Arlington, VA for 8 years.
GCA provides more than just corporate housing. We offer a variety of services and are able to accommodate most any request. Meet & greet orientations. Project coordination for group moves. Custom reports & consolidated billing. Personalized executive tours.
One Step Further
Unfurnished apartment leasing.
GCA was among the first corporate housing companies to offer an electronic signature process for lease paperwork using Docusign. In addition to being “green�, this initiative is easy and convenient.
#1
One of the first to launch a home delivery partnership so GCA residents can order just about anything delivered to their corporate apartment.
Innovative
GCA is staying ahead of the curve in the corporate housing industry with technology applications that promote better business practices and efficiencies.
GCA strives to exceed expectations at all times, no matter the scenario. These are just a few examples of how we accomplish this goal for all of our clients, nationwide.
Exceeding Expectations
OUTSIDE OF THE BOX THINKING Customized reporting & invoicing Roommate matching Tracking of service requests with reporting ability Move-in services including groceries or other special requests
Exclusive access to Gables award-winning communities nationwide. Multiple exclusive agreements with other property management companies expands our options for 30-day requests nationwide. Gables goal has never been to be the biggest, we have always strived to be the BEST!
LIVING ROOM/DINING ROOM 1 Dining Room Table 4 Chairs 4 Place Mats 4 Napkins 1 Sofa 1 Loveseat or Chair 1 Cocktail Table 1 End Table 1 Lamp 42” LCD Television with Stand DVD Player BEDROOM 1 Queen Bed with Headboard 1 Dresser with Mirror 2 Nightstands and Lamps 1 Comforter Set 1 Mattress Pad 4 Pillows 2 Sets of Sheets 1 Clock Radio 1 Telephone 10 Hangers 1 Blanket 32” Television BATHROOM Shower Curtain, Liner and Hook Set 4 Bath Towels 4 Hand Towels 4 Wash Cloths 1 Bath Mat 1 Bath Rug 1 Hair Dryer 1 Trash Can 1 Bathroom Starter Set
In Every Apartment Home
KITCHEN 4 Sets of Flatware 4 Sets of Dinnerware 4 Iced Tea Glasses 4 Beverage Glasses 4 Wine Glasses 4 Steak Knives Cookware Set – 7 Piece Coffee Maker and Starter Set Toaster Electric Can Opener Silverware Tray Salt & Pepper Shakers Cheese Grater Cookie Sheet Colander Measuring Cup Corkscrew/bottle opener Vegetable Peeler 3 Cooking Utensils Measuring Spoons – 1 set Paring Knife Juice Pitcher 2 Hot Pads Trash Can with Liner Storage Bowls 2 Dish Cloths 2 Dish Towels 2 Sponges Baking Dish Cutting Board Telephone Answering Machine Microwave Kitchen Starter Set CLEANING & ACCESSORIES Broom, Dust Pan and Mop Vacuum Cleaner Toilet Brush & Caddy Laundry Basket, Iron & Board Artwork & Accessories Welcome Gift
Obesturpeople, associates are our most valuable asset. We believe it is important to recruit the invest in them and develop their skill-sets as our future generation of leaders. We accomplish Taking Care of our associates via our innovative recruiting, training and leadership programs. We maintain our top-notch team thanks to our leading-edge recognition programs, awards and benefits, as well as a strong company culture recognized industry-wide.
Taking Care of Our Associates
GABLES LEADERSHIP INSTITUTE The Gables Leadership Institute (GLI) is a year-long blended learning program centered around developing the high potential talent at Gables and preparing them as future leaders of the company. Each GLI applicant participates in a rigorous process to be admitted including sponsorship from a Gables officer. The first GLI class began in October of 2013 and contained a cross-functional representation of Gables’ corporate and on-site leaders. The GLI leadership program consists of four separate training sessions facilitated by renowned subject matter experts in their field. Each session of GLI focuses on a different attribute of becoming a leader. The results are fantastic!
RECRUITING Gables Residential is committed to hiring high caliber talent. In 2015, our recruitment team served on the NAAEI Careers Committee, guest lectured at postgraduate level property management courses, and provided mentorship to high school students considering the industry. Career fairs were attended at University of Georgia, University of Texas, University of Maryland, American University, and more. In addition, Gables supported Veteran recruitment efforts by asking Veterans and their family members to “join our ranks” while participating in fairs in Atlanta, Houston, and the DC metro area this year.
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GLI MEMBERS
ARE IN GCA
WE ARE
FIT4FUNDS!
We are invested in our associates’ wellness, because, after all, healthy = happy, and we truly believe in Taking Care of the Way People Live. Our incentive-based program, Fit4Funds, encourages our associates to practice healthy living, whether it be improving ones knowledge, diet, or exercise. In 2015, we featured the following Fit4Funds challenges: Healthy Habits, Tracking & Improving Eating, Wellness Webinar Series, Peak Performance: 10,000 Steps to Wellness, and Movers & Shakers: 150 Minutes of Movement. Associates who complete these challenges earn Fit4Funds incentives on their paychecks!
FOREVER GREAT SCHOLARSHIP Since 2000, associates and their children who are committed to continuing education have been awarded the Forever Great Scholarship to help reimburse tuition expenses. Each year, an average of eight selected associates receives this benefit.
$175,000 IN SCHOLARSHIPS SINCE 2000
AVERAGE TENURE
8 YEARS
THE SUNSHINE FUND Funded solely by associate contributions, the Sunshine Fund was established to assist Gables associates in need due to an unexpected tragedy or medical emergency. In times of desperate need, Gables associates can take comfort in the care and compassion of their fellow associates. By contributing as little as $1 per paycheck through automatic payroll deductions, our associates can directly affect the life of another Gables associate, a co-worker, or a friend, who needs help.
$120,000
DONATED TO OUR FELLOW ASSOCIATES SINCE 2003
2015 TRAINING IN HOURS
20,768 TOTAL TRAINING HOURS
GCA ASSOCIATES ASSOCIATE BENEFITS
- Sabbatical Program - Benefits Fairs / Fit4Funds - Ethics Policy - Compensation and Associate Engagement Surveys - Tenure and Performance Awards
3,533
VIEWS OF TRAINING VIDEOS
5,701
MINUTES OF VIDEOS VIEWED
GABLES OWNS
GABLES MANAGES
30,000
600,000
SQUARE FEET OF RETAIL SPACE ACROSS THE COUNTRY
APARTMENT HOMES ACROSS THE COUNTRY
Taking Care of Our Environment
(GABLES ALSO OWNS APPROXIMATELY 50% OF THESE APARTMENT HOMES)
2015 GRESB SCORES Top Score
Gables Residential
100 80
Peer Average
60 40 20 0 Overall Score
Management & Policy
Implementation & Measurement
GRESB stands for Global Real Estate Sustainability Benchmark. GRESB is a leading source of comprehensive portfolio level sustainability data for the real estate industry.
GREEN PROGRAMS
RECYCLING PROGRAM TOTAL WEIGHT OF NON-HAZARDOUS WASTE (TONS/MONTH) TOTAL WEIGHT OF RECYCLING (TONS/MONTH) OWNED ASSETS RECYCLING PARTICIPATION RATE
LEED NEW CONSTRUCTION
994 316 100
%
LEED FOR HOMES EARTHCRAFT MULTIFAMILY EARTHCRAFT LIGHT COMMERCIAL (RETAIL) EARTHCRAFT COMMUNITIES (MULTI-HOUSING) AUSTIN ENERGY GREEN BUILDING (AEGB) NATIONAL GREEN BUILDING STANDARD (NGBS) FLORIDA GREEN BUILDING SYSTEM (FGBS)
SINCE 2000, GABLES ASSOCIATES & VENDORS HAVE CONTRIBUTED OVER
123,000
HOURS OF COMMUNITY SERVICE & OVER
$1,233,000 IN GOODS & SERVICES.
MOVE FOR HUNGER GCA has focused our philanthropic efforts on Move for Hunger, a hunger relief organization that works with relocation companies like GCA to collect food items and deliver it to food banks across North America. GCA leaves a flyer in every GCA apartment home encouraging our residents to leave any non-perishable food items in a provided bag at the end of their stay to donate to the cause.
Snack boxes are provided to each guest from Love with Food. Each box contains unique, hard-to-find tasty snacks which varies based on seasonal themes. For every box sold, Love with Food donates a meal to several food banks such as the Feeding America Network and Share Our Strength - No Kid Hungry.
TPeopleakingLiveCareÂŽ starts of the Way at our
communities and extends from there. Our efforts expand beyond the broader neighborhoods where we live, work and play. Gables has always valued the symbiotic relationship that develops through our commitment to community service which is strengthened annually thanks to our Gables Day efforts. Our support of our Veterans, Earth Day and other causes binds us to our communities and our associates, while creating lifelong alliances with our vendors, investors, residents and the general public.
Taking Care of the Community
Each year on Gables Day, every associate company-wide puts aside their normal daily work activities to volunteer in their region.
Gprofessionalism ables and our associates have consistently been recognized for performance and in the multi-family industry. 2015 was yet another incredible year full of accolades. It’s quite rewarding and humbling to be recognized industry-wide for Taking Care of business the Gables way.
Awards & Testimonials
GABLES AWARD HIGHLIGHTS • Corporate Housing Provider of the Year by the Corporate Housing Providers Association (CHPA) in 2003, 2012 & 2013 • Corporate Housing Provider of the Year – Forum for Expatriate Management • Pam Wade named Individual of the Year by Corporate Housing Providers Association (CHPA) in 2013 • 2016 Corporate Housing Providers Association Best Philanthropic Program • 2015 Platinum Commitment to Excellence Award from Cartus Global Network • Platinum Level Commitment to Excellence Award from Cartus Relocation for our continued excellence in customer satisfaction scores in 2011 • GCA’s electronic lease paperwork process was awarded Silver Supplier • Innovation Award by Cartus Relocation in 2011 • Property Management Company of the Year - National Association of Home Builders (NAHB) • Property Management Company of the Year - Multi-Housing News (MHN) • Development Company of the Year - Silver - Multi-Housing News (MHN) • Best Marketing Program - Gold - Multi-Housing News (MHN) • BEST Winner 2014 - American Society for Training & Development (ASTD) • The Best and Brightest Companies to Work For™ - Atlanta & Houston • Home Innovation NGBS Green Partners of Excellence - National Green Building Standards • Outstanding Training Initiative Award - Gables Leadership Institute - Training Top 125 • #21 in Training Top 125 • #3 2015 Top 50 Multifamily Executive Online Reputation List
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You are such a great partner to us! I truly appreciate all you do for me and my guests. I cannot say enough about how lovely it is to work with you!”
-Corporate Housing Industry Partner
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Thanks for all your help. We love to work with Gables!”
The Gables team is truly exceptional! I have always found them to have a high level of customer service whether it be when I was a corporate Global Mobility Leader, RMC provider, or staying myself in one of their corporate apartments. They go above and beyond to ensure the transferee has a smooth transition into their apartments and are always quick to react if something needs fixing. I will continue to use Gables and refer them to friends and corporate clients.”
-Relocation Company Vice President
It was so refreshing and comforting to know that we had your account manager in our corner. I have shared this experience with my team, our vendor management team, and management. Gables is now top of my list when searching for housing.” -Relocation Company Counselor
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-Corporate Housing Industry Partner
Gables is committed to the complete satisfaction of our clients and residents. Gables is scored and ranked by our clients in the relocation industry and we consistently score in the top tier of providers.
93.9% overall satisfaction rating
Gables guests report they are 92% either “extremely satisfied” or “very satisfied” with their housing.
ExxonMobil intern program scored 98% satisfaction rating from interns staying in Gables corporate housing
95% are “very likely” or “likely” to recommend Gables to others
Satisfaction Results
96.5% relocation consultant satisfaction
We’re so sure you’ll be happy with our service, response time and attention to detail – try us out for free! Spend two nights with us in any of our core markets, and see the difference for yourself. * *subject to availability
GCARENT.COM
GABLES RIVER OAKS // Houston, TX