Dear Resident, Welcome home! We understand that moving can be stressful, but we hope you enjoy your new home here at Park 5940 MD. You will be receiving a survey in your email shortly. If you are not “extremely satisfied”, please let us know what we can do to enhance your experience. Your will find a move-in gift with several fun items and a move-in card located in your new home on your kitchen counter. Rent is due on the 1st by the close of business. You have a grace period until the 3rd at the close of business, per your lease agreement. Rent will be posted to your online account on the 1 st of every month. ***Please refer to the first page of your TAA lease agreement for rent due dates*** Office Hours: Mon/Wed/Fri: 9:00 am to 6:00 pm Tues/Thurs: 10:00 am to 6:00 pm Sat: 10:00 am to 5:00 pm Sun: closed Leasing Center: 214.366.0031 Option #1 or park5940MD@gables.com Emergency maintenance: 214.366.0031 Option #2 Leave a message Onsite Patrol: 214.366.0031 Option #3 Leave a message Rent Café: www.gables.com OR download the Rent Café Resident App. Click the resident tab and register your account today! Trash and recycling: Trash chutes are located on each floor of the garage. Valet trash pickup is Sun-Thurs Wi-Fi: Wi-Fi is located on the first floor in all of the common areas. It will be listed as “Park 5940 MD WiFi.” No password is needed. Parking: Guest must park on the 5th floor uncovered garage only (ramp leading to 5th floor is not considered guest parking). All resident parking is first come first serve on all floors (except reserve parking spaces marked with a brown plaque.) Park 5940 MD Codes: Pool Code: 351 Enter Resident building access and pedestrian date code: 542 Enter Dog Park Code: 512 Enter
Recycling Doorstep Collection Guide
Plastic
Paper
Metal
Glass
Empty Bottles & Containers
Mixed, Office, Cardboard Boxes & Cartons
Aluminum, Tin & Steel
Bottles & Jars
Preparation
• Bag and tie all recycling in a clear or transparent blue bag. Loose items are a safety hazard for our Service Valets. • Aim to keep the weight of your bags to 25 pounds or less.
Collection
• Place your tied recycling bag(s) in your Valet Living provided container outside your door on the scheduled nights of service.
Next Morning
• If required, bring your Valet Living provided container back inside your residence by the next morning.
• Do not include broken glass or other sharp objects. • Help aid the collection process by breaking down all cardboard boxes. • Bundle newspapers and magazines. • Do not include: food waste, plastic bags, plastic wrap needles or films, styrofoam, pizza boxes or paper towels.
No Service Holidays
Easter Sunday Memorial Day Fourth of July Labor Day Halloween Thanksgiving Day Christmas Eve & Christmas Day New Year’s Eve & New Year’s Day
Please note: Recyclable items may need to be separated based on the local processing capabilities and facilities. Contact your local recycling agency to learn more about recycling guidelines at your community.
Tell us how we’re doing! 877-574-2587 Support@ValetLiving.com ValetLiving.com RM Rec
Guía de Recogido Puerta a Puerta
Plástico
Papel
Metal
Vidrio
Botellas Vacías y Contenedores
Mezclado, de Oficina, Cartulina, Cajas y Cartón
Aluminio, Lata y Acero
Botella y Jarras
Preparación
• Pon su reciclaje en un bolso atado claro o azul transparente. Los artículos suertos son un peligro a la seguridad de nuestros empleados.
Recogido
• Coloque su bolsa de reciclaje atada en su contenedor provisto por Valet Living fuera de tu puerta en las noches programadas de servicio.
Mañana Siguiente
• Si es necesario, traiga su contenedor provisto por Valet Living de vuelta dentro de su residencia por a la mañana siguiente.
• Mantenga las bolsas con peso máximo de 25 libras. • No incluya vidrio/cristal o objetos con filo. • Ayude en el proceso Colapsando todas las cajas de cartón. • Acumule en un bulto los periódicos y revistas. • No incluya: Desperdicios de comida, Fundas Plásticas, Envolturas Plásticas, jeringuillas, láminas de plástico, Styrofoam, cajas de pizza o papel toalla.
No Servicio
Domingo de Pascuas Día de la Recordación 4 de Julio Día del Trabajo Halloween Día de Accion de Gracias Noche Buena y Navidad Víspera de Año Nuevo y Año Nuevo
¡Dinos como estamos haciendo! 877-574-2587 Support@ValetLiving.com ValetLiving.com
Por favor note: Artículos de reciclaje pudieran necesitar estar separados basado en las capacidades de procesamiento local y facilidades. Contacte su agencia de reciclaje local para mas detalles en la guía de reciclaje puerta a puerta en su comunidad.
RM Rec
Doorstep Collection Guide - Cardboard Boxes
Please flatten all boxes Cardboard and paperboard boxes include but are not limited to the following: • Cardboard moving/storage boxes • Packaging boxes • Pizza boxes • Cereal or other food boxes
Flatten all cardboard and paperboard boxes that do not fit inside the provided Valet Living container.
Place your boxes outside, underneath or behind your Valet Living container between 6:00 PM and 8:00 PM for collection.
Contact Valet Living Support if you have a large amount of boxes that will be placed outside with your waste and recycling.
No Service Holidays
Easter Sunday Memorial Day Fourth of July Labor Day Halloween Thanksgiving Day Christmas Eve & Christmas Day New Year’s Eve & New Year’s Day
Tell us how we’re doing! 1-877-574-2587 Support@ValetLiving.com ValetLiving.com
Our focus on environmental risk management, resource conservation and energy optimization drive the development and management of communities that support quality living environments for our residents.
We are asking our residents to join us in practicing being "green." Check out these helpful tips below!
Click here to learn more about our Sustainability efforts and practices.
Parking Frequently Asked Questions 1.) Is there a cost for covered parking? • Residents do not pay a monthly charge for parking. Each lease holder is given one resident parking pass at time of move in at no charge. If a resident wants an additional parking pass, they will need to get a reserved spot and pay $60/ month for that spot. There is a charge of $50 for lost/stolen, replacement, damaged, and unreturned stickers at move out. 2.) Where can guest park? • Guest of Residents may park on the 5th floor/ roof top of the garage. Guest may not park on the ramp leading up to the 5th floor or in any covered portion of the garage. 3.) Who do I call if my car was towed? • If you believe your car has been towed from Park 5940 MD please call South West Auto Tow @ 972 247 0045. 4.) Is there compensation for my car being towed? • All vehicles towed from Park 5940 MD are towed at the owner of the vehicles expense. All charges associated with the tow are to be settled with South West Auto Tow directly. 5.) What if I get a rental vehicle or don’t have my car? • If a resident, for any reason, is not in possession of their vehicle with the resident parking permit a temporary parking permit is required. Temporary parking permits may be attained in the leasing office during business hours and displayed in the dash just like a resident parking permit. 6.) What if I have a resident parking pass and park in a reserved parking spot? • Residents are not allowed to park in the reserved parking areas unless they have leased the spot from the office and have the Red VIP resident parking permit. Please feel free to reach out to a Park 5940 MD staff member for any questions
-Park 5940 MD Team
Towing for the following violations will begin immediately- parked in fire lane, parked in handicap without the correct hang tag or license plate, parked in two spaces, no parking zones, blocking any dumpsters, drives or entrance/exit, parked on grass or sidewalk, unauthorized vehicles, wrecked and/or inoperable vehicles, vehicles leaking fluid, abandoned vehicles, and being parked in a reserved parking spot. Once a month the vehicles with flat tires and vehicles with expired tags will be given a warning. If you do not fix the issue within the given time frame your vehicle will be towed at the owner/operator's expense. We will also be implementing a new Permit Parking Policy. Attached is a Parking Permits of America application, residents need to take the time to complete and attach a copy of your current vehicle insurance or proof of ownership for the vehicle being registered for the permit. Once you receive your Parking Permit make sure the sticker is applied to the registered vehicle’s windshield above the registration sticker to avoid your vehicle from being towed. We ask that you PLEASE respect our Permit Parking Policy and you are responsible for informing your guest of visitor parking. All visitors must display a valid parking permit at all times AND park in visitor parking located on the 5th floor. Your guests can register for a visitor pass at parkingpermitsofamerica.com with registration code P5940. This pass will only be valid for 24 hours from the date and time issued. Guests are only allowed to register a vehicle for a visitor pass 3 times in a 7-day period ( the system will not allow your guest to exceed this amount. If your guest does not have a valid visitor pass and/or does not park in the designated visitor parking on the 5th floor, the vehicle will be subject to tow. If the visitor pass is expired or altered in any way, the vehicle is subject to be towed. If you do not comply and your vehicle is towed, please do not contact the office. You must contact DFW TOWS at 972-488-8697. El remolque por las siguientes infracciones comenzará de inmediato: estacionado en el carril de bomberos, estacionado en una zona para discapacitados sin la etiqueta colgante o placa correcta, estacionado en dos espacios, sin zonas de estacionamiento, bloqueando cualquier contenedor de basura, acceso o entrada/salida, estacionado en césped o acera , vehículos no autorizados, vehículos destrozados y/o inoperables, vehículos con fugas de líquido, vehículos abandonados y estacionados en un lugar de estacionamiento reservado. Una vez al mes se dará una advertencia a los vehículos con llantas ponchadas y vehículos con etiquetas vencidas. Si no soluciona el problema dentro del plazo establecido, su vehículo será remolcado a expensas del propietario/operador. También implementaremos una nueva Política de Permiso de Estacionamiento. Se adjunta una solicitud de Permisos de estacionamiento de América, los residentes deben tomarse el tiempo para completar y adjuntar una copia de su seguro de vehículo actual o prueba de propiedad del vehículo que se registra para el permiso. Una vez que reciba su permiso de estacionamiento, asegúrese de colocar la calcomanía en el parabrisas del vehículo registrado encima de la calcomanía de registro para evitar que su vehículo sea remolcado. Le pedimos que POR FAVOR respete nuestra Política de permiso de estacionamiento y usted es responsable de informar a su invitado sobre el estacionamiento para visitantes. Todos los visitantes deben exhibir un permiso de estacionamiento válido en todo momento Y estacionarse en el estacionamiento para visitantes ubicado en el quinto piso. Sus invitados pueden registrarse para obtener un pase de visitante en parkingpermitsofamerica.com con el código de registro P5940. Este pase solo será válido durante 24 horas a partir de la fecha y hora de emisión. Los invitados solo pueden registrar un vehículo para un pase de visitante 3 veces en un período de 7 días (el sistema no permitirá que su invitado exceda esta cantidad. Si su invitado no tiene un pase de visitante válido y/o no se estaciona en el estacionamiento designado para visitantes en el quinto piso, el vehículo estará sujeto a remolque. Si el pase de visitante está vencido o alterado de alguna manera, el vehículo está sujeto a ser remolcado. Si no cumple y su vehículo es remolcado, por favor no se comunique con la oficina Debe comunicarse con DFW TOWS al 972-488-8697.
Thank you,
Park 5940 MD
Consumable Products Policy – Lightbulbs, Filters, Etc. Dear Resident(s), We hope this letter finds you well. We wanted to address the question about consumable products, as we have recently received some inquiries from our residents. In the past, we have occasionally provided light bulbs, smoke detector batteries, and air filters at no cost, but we will no longer be able to do so. As with any rental community or rental home, it is sometimes confusing to understand the responsibilities of the renter and those of the management company. Our intention is for this letter to help simplify the process and clear up any misunderstandings: - As one of our valued residents, your responsibility is to provide consumable products, including replacement light bulbs, smoke detector batteries, and air filters within your apartment home. - As your management company, we will continue to strive to exceed your expectations when it comes to any service necessary relative to the overall building structure or any appliances within your apartment home. To facilitate this process, please find a list of light bulbs that are used in your apartment home attached for your convenience. This is a good reference to use when you are out shopping if you wish to purchase light bulb replacements from a retail store. You may also place a work order on Rent Café for us to come and replace them for you, but they will be billed to your account at our cost. The charge(s) will simply be added to your online account to be paid with your rent at your convenience. ** Our cost at this time is also listed on the attached document; however, this can change if the cost from our retailer increases. ** UPDATED 2022 We realize that most residents will not have access to a ladder, so we are happy to assist by installing the light bulbs, smoke detector batteries, or air filters for you with no labor costs. Please note that for any new move-ins, we will honor a 30-day guarantee should light bulbs or smoke detector batteries go out. These items will be replaced complimentary within 30 days of move-in. Please submit a service request via email to park5940md@gables.com or on your Rent Café Resident app. We hope this helps simplify the process moving forward. Thank you in advance for your understanding. Park 5940 MD Management
Bathroom Vanity & Closet Light Bulbs FEIT Electric A19 LED Bulb #413006, $11.19 each
Ceiling Fan, Kitchen Pendant, Interior Hallway Entrance, and Patio Light Bulbs FEIT Electric A19 LED Bulb (2Prong) #413012, $9.30 each
Kitchen/Dining Room Track Light Bulbs FEIT Electric A19 LED Bulb #413602, $10.20 each
Microwave Light Bulbs T8 Light Bulb 25W Intermediate Base Clear, $1.10 each
Oven Light Bulbs FEIT Electric 120V Dimmable, $2.50 each
Under Cabinet Lighting Light Bulbs Fluorescent Light Bulb 8W T5 4100K, $1.31 each
Smoke Detector Batteries 9V Duracell ProCell Alkaline Battery, $1.52 each
Air Filters **Please ask us what size your apartment needs** -
14x18 16x18 12x24 18x20
Refrigerator Filter Everydrop by Whirlpool Ice and Water Refrigerator Filter 1, EDR1RXD1, Single-Pack, Purple $65.00 each
Park 5940 MD
Community Information and Amenities When are the nearest fitness classes held and where? LA Fitness is approximately 1.9 miles from the community, at the intersection of Mockingbird Lane and Lemmon. Below is the address and phone number for your reference. LA Fitness 4540 W. Mockingbird Lane Dallas, TX 75209 214.453.4899
What are the hours of the amenities? Park 5940 MD offers the following amenities for you to enjoy:
24 hours for fitness center 24 hours for Well-Beats / Spin Room 24 hours for Mingle Room and Business Center / Conference Rooms Pools open at 9:00 a.m. and close at 10 p.m. daily.
Where do I dispose of my trash? Park 5940 MD offers curbside valet trash pick-up on Sunday, Monday, Tuesday, Wednesday and Thursday. To utilize this service, trash needs to be taken in trash bags to the curb between 5pm to 7pm on pick-up day in front of your door promptly at 8:00pm. (Please note, trash may not be set out the night before). Additionally, we have a trash chutes located on each floor in the parking garage.
What do I do with my move in boxes? Please break down all boxes and disposes of them in the recycling trash bins located in the parking garage on floors 1 through 4.
How does my fob/remote work? When entering or exiting drive-up garage gate, push the remote button to enter or exit.
Where are the mail boxes located? The mail boxes for your apartment home are located on the 1st floor in the middle of the community, between both pools and the parking garage.
Park 5940 MD Do you have resident activities or events? Park 5940 MD has many fun events and activities that promote a sense of community and allow opportunity for you to meet other residents. Keep up to date on all of our community gatherings in our newsletter and through community awareness meetings. You can expect to see events such as: resident appreciation day; weekend brunch; pizza by the gate; breakfast on the go; holiday parties; and, a variety of other fun, community related events.
Can I have a party at the pool? Our relaxing pool areas are available for all residents and their guest to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties.
Where is the best place for me to park? You may park in any available parking spaces located throughout the community parking garage. There are select spaces which are labeled which are private / reserved spaces. If you would like a reserved parking space they may be rented for $60.00 a month. Visitors and guests may park on the 5th floor / uncovered areas only. As a reminder, handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Conveniences How do I pay rent online? We have made paying your rent easy by setting you up with your personal on line account to the Gables Gateway. You will go to www.gables.com and click on the Resident Login key in the upper right hand corner. Select the link to set up your Gables Gateway account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Gables Gateway include placing a service request for repairs needed in your apartment home.
How do I use Gables Connect? Changing your utilities to your new address can be time consuming and a challenge, so Visit www.gablesconnect.com or call 1-866-914-0631 to transfer or set up your utilities with ease. At Park 5940 MD, you can establish your new utility service for electric, phone, cable, internet and also secure renter’s insurance through Gables Connect.
Where can I access WI-FI in the building? The business center, leasing office, Mingle Room, and pool(s) are WI-FI accessible for your use and convenience. This amenity is complimentary and part of your community benefits.
Park 5940 MD
Guests Where can my guests park? Your guest may park in any open, uncovered parking space located on the 5th floor of the parking garage. As a reminder, handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Where do my movers park? In the interest and safety for proper clearance for other residents and emergency vehicles, your movers may park in the striped loading and unloading zone behind the building, close to the Stutz Street entrance / exit. They may not be parked in a fire lane or blocking in someone’s car.
Where does the delivery person come in or do I have to meet them? Delivery people will need to use the guest call box to enter the gate to get to your apartment. In the event you are not home at the time of a delivery, they may deliver your packages to our on-site Parcel Pending lockers. Parcel Pending is an annual $30.00 fee and will ensure that packages are accepted at the community in your absence. The community will hold over-sized packages for 24 hours. If you are not signed up for Parcel Pending you may do so by calling them at 855.316.4756 or by e-mail at help@parcelpending.com.
How many guests can I have with me at the amenities? We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas.
How do I let friends in the gate? Your guests will contact you via the call box at the gate. You will receive a call on the phone line that we provide you upon move-in when your guest dials you from the gate phone pad. If the caller is someone you wish to permit entry, press “9” on your phone’s keypad and the gate will open.
Park 5940 MD
Maintenance How do I submit service requests? We want placing a service request for work needed in your apartment home easy. You may contact the leasing office via phone at (214) 366-0031, via email at park5940md@gables.com, in person, or through Gables Gateway to place your service request. If you have not already signed up for Gables Gateway, you can go to www.gables.com and click on the Resident Login key in the upper right hand corner. Select the link to set up your Gables Gateway account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Gables Gateway include paying your rent on line.
What do I do if I have a Maintenance emergency after hours? For those times that you may have an emergency after office hours, you may contact the leasing office at 214.366.0031 for maintenance assistance and leave a detailed voicemail on prompt number 2. The answering service will dispatch your service emergency to the on call service technician. You should receive a call from the technician within the hour.
What is considered a maintenance emergency? Emergency maintenance problems that will be dispatched to the on-call service technician include: 1. No electricity throughout the apartment 2. No water. 3. No air conditioning on a day of extreme heat (80+ degrees). 4. Water entering the apartment. 5. Possibility of fire. 6. Impeded plumbing in an apartment with only one bathroom. 7. No heat. 8. Non-functioning or malfunctioning smoke detector. 9. Gas leak (also call the gas company). 10. Running water that cannot be shut off. 11. Malfunctioning door or window locks.
Park 5940 MD
Furry Friends Where is the best place to walk my pet? The green areas around the property are appropriate to walk your pets. Please help us to maintain a clean and pleasant community by always picking up after your pets. There are many doggie stations surrounding the community and at our Bark Park.
Do I have to have my dog on a leash? For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety. The nearest dog park is on our community and located off of Stutz Road.
Local Neighborhood Where is the nearest post office? Located 2.2 miles from the community, at the intersection of Mockingbird Lane and Lemmon Avenue (in the LA Fitness / Shopping Center). Below is the address and phone number for your reference. U.S. Post Office – Mockingbird Lane 4740 W Mockingbird Lane Unit C Dallas, TX 75209 800.275.8777
Where is the nearest bus stop? Located just outside of leasing office, in front of UT Southwestern:
Bus Route 527
What bus route are we on? DART: Dallas Area Rapid Transit 214.979.1111 www.dcta.net
Park 5940 MD Where is the nearest grocery store? There are two grocery stores relatively close to the community. Kroger Fresh Fare is 1.2 miles from the community, at the intersection of Maple Road and Medical District Drive. And, Tom Thumb is located 2.9 miles from the community, at the intersection of Inwood Road and W. University Blvd. Below are the addresses and phone numbers for your reference. Kroger Fresh Fare 4901 Maple Avenue Dallas, TX 75235 972.725.1269 Tom Thumb 7117 Inwood Road Dallas, TX 75209 214.350.3883
What is the nearest Metro/Train? Located 0.7 miles from the community, at the intersection of Inwood Road & Denton Drive Cut Off. Below is the address and phone number for your reference. Inwood / Love Field Station DART Metro Station (www.dart.org) 2700 Inwood Road Dallas, TX 75235 Customer Information Center (Routes, Schedules and Trip Planning Assistance) 214-979-1111 Hours of Operation: Monday through Friday: 6 a.m. to 8 p.m. Saturday and Sunday: 8 a.m. to 5 p.m. Holiday Hours of Operation: 8 a.m. to 5 p.m. Customer Information Center is closed on Thanksgiving Day and Christmas Day
Where is the nearest biking or walking trail? The Katy Trail Located 3.7 miles from the community, at the intersection of Turtle Creek Drive and Blackburn Street.
Park 5940 MD Where are schools for this area located? Dallas Public Schools Elementary School: Located 0.55 miles from the community, at the intersection of Inwood Road and Maple Drive. Below is the address and phone number for your reference. Hernandez Elementary 5555 Maple Avenue Dallas, TX 75235 972.925.2700 Middle School: Located 0.34 miles from the community, at the intersection of Inwood Road and Denton Drive. Below is the address and phone number for your reference. Rusk Middle School 2929 Inwood Road Dallas, TX 75235 972.925.2000 High School: Located 2.97 miles from the community, at the intersection of N. Haskall Avenue and Blackburn Street. Below is the address and phone number for your reference. North Dallas High School 3120 N. Haskell Avenue Dallas, TX 75607 972.925.1500
Where is the nearest laundry facility? S&J Coin Laundry: 0.4 miles 5542 Maple Avenue Dallas, TX 75235 214.905.0414 Sunshine Laundry & Dry Cleaning: 2.1 miles 4114 Maple Avenue Dallas, TX 75235 214.521.9921
Park 5940 MD Where is the nearest mall and move theater? Located 6.5 miles from the community, at the intersection of Northwest Highway and Interstate 75. Below is the address and phone number for your reference. North Park Center 8687 N. Central Expressway Dallas, TX 76225 www.northparkcenter.com
Where is the nearest Aquarium? Located 3.9 miles from the community, at the intersection of Highway 35N and North Griffin Street. Below is the address and phone number for your reference. The Dallas World Aquarium 1801 N. Griffin Street Dallas, TX 75202 (214(720-2224 (972) 219-5077
Where is the nearest performing arts center? Located 3.59 miles from the community, at the intersection of Flora Street and Highway I35. Below is the address and phone number for your reference. Winspear Opera House 2403 Flora Steeet Dallas, TX 75201 214.443.1000
Where is the nearest Golf Course? Located 3.0 miles from the community, at the intersection of Mockingbird Lane and Preston Road. Below is the address and phone number for your reference. Dallas Country Club 4155 Mockingbird Lane Dallas, TX 75205 214.521.2151
Park 5940 MD Where is the nearest event venue? Located 3.3 miles from the community at the intersection of Olive Street and Victory Avenue. Below is the address and phone number for your reference. American Airlines Center 2500 Victory Avenue Dallas, Texas 75219 ( 214) 222-3687
Where are the nearest museums? Dallas Museum of Art: 3.8 miles from our community 1717 North Harwood Dallas, Texas 75201 (214) 922-1200 The Dallas Museum of Art was founded in 1903 and has been in its present location in the Arts District since 1984. Find out more about its history and collections. Perot Museum of Nature and Science: 3.9 miles from our community 2201 N. Field Street Dallas, Texas 75201 (214) 428-5555 The Perot Museum of Nature and Science located in Victory Park, near Downtown Dallas is said to be a "world of wonder" by The Dallas Morning News. Passing the test of school children, inspiring curiosity in all ages and boasting as a living science lesson, this new Museum opened its doors to the public on December 1, 2012. Get ready to amaze your brain through hands-on learning experiences. 6th Floor Museum: 4.3 miles from our community 411 Elm St. Dallas, Texas 75202 (214) 747-6660 The Sixth Floor Museum at Dealey Plaza is located on the sixth floor of the Dallas County Administration Building. The museum examines the life, times, death, and legacy of President John F. Kennedy.
Park 5940 MD
Dallas Holocaust Museum: 4.0 miles from our community 211 N. Record Street Dallas, Texas 75201 (214) 741-7500 The Dallas Holocaust Museum/Center for Education and Tolerance is dedicated to preserving the memory of the Holocaust, and to teaching the moral and ethical response to prejudice, hatred and indifference, for the benefit of all humanity. Where is the nearest park? The Klyde Warren Deck Park is open and is located 3.8 miles from the community, between Olive Street and N St. Paul Street. Below is the address and phone number for your reference. Klyde Warren Deck Park 1909 Woodall Rodgers Freeway Dallas, Texas 75201 (214) 716-4500
welcome
to your
new home
As a gift from your management team, you have a 20% discount towards home cleaning and chores.
Amenify offers best-in-class member-only concierge services that includes: • Full-service booking and concierge support • Top-rated service pros • Automated key release • Exclusive pricing 30-40% below market rate Home cleaning is available as subscription plans and one-time cleans.
Chores available includes kitchen, bathroom, and appliance deep cleans, home disinfectant, trash & recycling, windows, baseboards, and more.
use code MOVEIN20 for 20% off any one-time service. use code NEWMOVER20 for 20% off any cleaning subscription. (20% off per month for your first two months.)
download the Amenify app to get started! email concierge@amenify.com or text 720-310-3754
Preparing for Severe Winter Weather Winter weather is fast approaching — or has already arrived — in many parts of the country. With it comes winter storms like blizzards, snow squalls and ice storms. Storms can last several hours or a few days, leading to power and heat loss. They can also vary in strength and severity, depending on where in the U.S. you’re located.
Keep Your Belongings and Your Home Safe Heating
• Never use an oven to heat your home • Keep anything that can burn at least three feet from any heat source like fireplaces, wood stoves, radiators, space heaters or candles • Turn space heaters off when you leave a room or go to bed • Have your furnace, heating system and chimney serviced each year by a qualified professional
Electrical
• Plug only one heat-producing appliance (e.g., space heater) into an electrical outlet at a time • Plug in electronics that use the appropriate voltage for your power strip • Never use an extension cord with a heat-producing appliance
• Check your electronics cords regularly
Supplies
• Stockpile nonperishable food and water to last for several days before winter season and account for everyone in your home including pets • Have cash on hand as an emergency fund in case power lines are down or roads are unsafe
Vehicles
• Fill your gas tank regularly during peak storm seasons to avoid a gas shortage, or if you’re unable to get to a gas station safely
Please contact your leasing team to explore your renters insurance options Sources: ready.gov/winter nssl.noaa.gov/education/svrwx101/winter/types
PS11896-1021 © 2021 Assurant, Inc.
Resident Quick Claims Guide Learn how to file a claim without any complications.
How do I file a claim?
If you’re a Renters Insurance policyholder, one thing that will help you before you need to file a claim is to take photos or videos of your home and your belongings to document what you own. If there’s damage or something is stolen, these photos and videos may help you if you file a claim.
And be sure to: lways contact the appropriate authorities A before filing a claim
Use this guide based on whether there’s damage to your home or your belongings
Notify the property management team
Something happen to your home or a neighbor’s?
If you need to file a liability claim because of damage you caused from fire, smoke, water* or an explosion:
Call us at 1-800-358-0600 with your policy number ready to start your claim
Get a fire or incident report from the appropriate authorities if needed
Share receipts or documentation of any additional living expenses if your home isn’t safe to stay at
If we need to do an inspection, we’ll work with you to find the best time and method, which may be a video walk-through on your phone. From there, your claims adjuster will contact you and keep you updated with any next steps.
* In North Carolina, water damage liability is optional only for Renters Insurance
Something happen to your personal belongings? With Renters Insurance, we’ll help you get things back to normal if your belongings are damaged in case of:
Fire
Lightning
Smoke
Explosion
Theft
Windstorm or Hail
Vandalism
Falling Objects
Ice, Snow or Sleet
Pipe Bursts
Cracked AC, Water or Heating System
Freezing
Vehicles
Power Surge
Riot or Civil Commotion
Aircraft
Volcanic Eruption
Exclusions may apply.
You’ll need to: File a claims form by visiting MyAssurantPolicy.com or calling 1-800-358-0600 Create a list of belongings that were damaged or stolen
Attach a fire, incident or theft report from the appropriate authorities (fire department, police, technicians in cases of power surges, etc.)
Show proof that you own the belongings that were damaged or stolen (like receipts, pictures, videos or credit card statements) From there, we’ll help cover the cost of your damaged belongings by giving you money for what your things are currently worth. As you replace your belongings, send us the receipts so we can cover the difference.
EASILY FILE A CLAIM Visit MyAssurantPolicy.com Or give us a call 24/7 at 1-800-358-0600. Please have your policy number ready. PS06752-0720
© 2020 Assurant, Inc.
ButterflyMX
BUTTERFLYMX: APP OVERVIEW As a tenant, you get access to our ButterflyMX mobile app. There are several great features to discover, and this guide will help you get started with the basics of the app. The app can be found under “ButterflyMX” on the App Store for iOS devices and on the Google Play Store for Android devices.
Check Email Before you can use the app, you will need to register online. You should have received a registration email to do so. If not, please contact your building administrator.
support@butterflymx.com
Visitors Once you have the app, you will start receiving visitors. It is important that you allow the app to send notifications. that way you will not miss a visitor.
© ButterflyMX 2018 bs v4-30-18
Swipe to Open To let yourself into the building, simply swipe right on the Swipe to Open slider for the correct door in the Home tab.
571.480.6579 ext. 2
ButterflyMX
Opening the Door, part 1 There are a few ways you can open your door for guests. The simplest is via an App notification; select the check mark to allow access, or the x to deny. [1]
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If you opt for App calls:
If you opt for Phone calls:
You will see a video of your guest, and you simply press the Open Door button on the video call. [2]
Simply dial 9 when the call comes to you. [3]
For more information on app features, head over to our website: https://butterflymx.com For further assistance, go to Account and tap the Help button at the bottom of the screen support@butterflymx.com
© ButterflyMX 2018 bs v4-30-18
571.480.6579 ext. 2
T ButterflyMX
ButterflyMX Tenant User Guide The smart intercom solution
PAGE 1 Registration Email
ButterflyMX
Welcome to ButterflyMX! Before using the service, you need to finish your registration. You should have received an email from ButterflyMX recently. Your account registration process will take place from this email. If you have not received this registration email, please contact your property management or our support team at support@butterflymx.com.
PAGE 2 Password
ButterflyMX
Choose a Password After pressing the “Set Up Account” button in the registration email, you will be asked to create a password. Make sure the passwords match in both text fields.
PAGE 3 Choose Contact Preference
ButterflyMX
After setting up a password, choose how you’d like to be notified of visitors.
Option 1: Mobile App Calls will come through the app via video call and the door can be opened from the app. If the call is missed through the app, it will rollover as a phone call to the backup phone number given. **Make sure to select “Mobile App” in the drop down for “Contact Preference” if you plan to use the app.
Option 2: Phone Calls Calls from the panel will come in as a regular phone call and, after accepting the call, the door can be opened by dialing “9”.
PAGE 4 Using the Mobile App
Now that you are registered… Download the mobile app from your iTunes or Google Play store and sign in with your email and password that you created earlier. The app will prompt you to enable notifications and access to your phone’s Camera and Microphone. All notification settings can be updated later from the account. Web Account: To sign in on a web browser please go to www.butterflymx.com and click on “LOGIN” you will then proceed to enter in your email and password.
ButterflyMX
PAGE 6 Key Mobile App Features 1
ButterflyMX
Now that you’ve signed into the app, here are notable features to check out on the next few screens…
“Swipe to Open” Your Door We have now added a useful alternative to opening your door. You can now find a "Swipe to Open" button on the Home tab of the app which will allow you to open the door from the app without even receiving a call!
PAGE 6 Key Mobile App Features 2
ButterflyMX
Activity Tracking At any point, you can get a comprehensive list of the visitors and deliveries you have received. Also, if a visitor comes while you are gone, you can find any voice or text message left to you in this activity section of the app.
PAGE 7 Key Mobile App Features 3
ButterflyMX
Account Page In this section of the app, update your profile information, pin code, directory messages and more. Also, your notification settings can be changed here.
PAGE 8 Key Mobile App Features: Virtual Keys
ButterflyMX
Virtual Keys A final feature we’d like to tell you about is the virtual key. If enabled by your property, virtual keys allow tenants to send access to the building with restricted times for visitors or service personnel without having to receive a call. View how to create a virtual key on the next page.
PAGE 9 How to Create a Virtual Key 1
How to Create a Virtual Key:
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1. Press on the key icon in the mobile app. Find the “+” icon at the top of the screen. 2. Create a title for the key, set the dates and time duration. To set up a recurring Virtual Keys choose the days under “Repeats”. (Steps 3-5 on following page)
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ButterflyMX
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PAGE 9 How to Create a Virtual Key 2
ButterflyMX
How to Create a Virtual Key:
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(Steps 1-2 on previous page)
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3. Review your Virtual Key details and click SHARE KEY. 4. Enter in the recipient’s SMS phone number or email. 5. The recipient will receive a QR Code that they will hold up to the panel camera to access the building.
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PAGE 10 Create a Virtual Key on the Web
ButterflyMX
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To create a virtual key online, login at www.butterflymx.com.
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From here enter the name of the Visitor Name, Active Date and Expiration Time.
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Select ”Create Virtual Key" as shown above.
• The virtual key can be sent either by email or by
text through the SMS Number.
LOW VOLTAGE TECHNOLOGY & SECURITY COMPANY
INTRUSION ALARMS ACCESS CONTROL FIRE DETECTION SURVEILLANCE EMERGENCY RESPONSE VOICE/DATA AUDIO/VIDEO
Visionary Technology Systems -Texas Corporation www.vistechsys.com 817-488-1433
Custom Community Resident Alarm Monitoring Program
Intrusion Alarm Monitoring for as low as $19.95
per month*
Low one time set up fee of only $25.00 plus tax Short term contracts –only 12 months
Local 24/7 Monitoring
Trained and Professional In-House Technicians Fast, Friendly Service
24/7 Emergency Customer Service Line
Insured & Licensed *$19.95 rate is for customers with an active land line. Cellular service is available for an additional $10.00 per month. Pricing applies to apartment homes with existing alarm panels and key pads installed by Visionary Technology Systems.
Visionary Technology Systems -Texas Corporation www.vistechsys.com 817-488-1433
WEBSITE: WWW.VISTECHSYS.COM PHONE: 817-488-1433 FAX: 817-400-5034 E-MAIL: VTSADMIN@VISTECHSYS.COM 101 CHEEK SPARGER RD #1 COLLEYVILLE, TX 76034
Visionary Technology Systems -Texas Corporation www.vistechsys.com 817-488-1433
SPECIAL. DELIVERY.
YOU’LL LOVE HOW WE MANAGE PACKAGE DELIVERIES HERE! Peace of mind and happiness, delivered daily.
Congratulations on moving to a property with Parcel Pending smart lockers! Parcel Pending makes it easier than ever to receive your online orders. Once you’ve completed your registration, Parcel Pending will give you:
24/7 access to your packages Email, text, and/or app notifications* *Text-to-voice notification also available
Total package security “Always-on” customer service How does it work? 1
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You will receive an email with a link to register for Parcel Pending. Click the link to register and complete your profile.
Accept the terms and conditions then enter your payment information to complete your registration.
After registering, you will be instantly notified by email, text, and/or app notification when you receive a package.
To retrieve your packages, enter the access code provided in your notification on the locker kiosk’s touchscreen.
Questions about registering? Visit parcelpending.com and click on the “Resident/User Support” tab. Parcel Pending® and the Parcel Pending logo are registered trademarks of Parcel Pending. All other company and product names may be trademarks and are the property of their respective owners. All information in this document, including descriptions of features, functions, performance and specifications is subject to change without written notice at any time. 855-316-4756 ©2020 Parcel Pending. All Rights Reserved. 03/10/19
WELCOME GABLES RESIDENT:
Take $$$ with you when you leave Gables to purchase a home!
Welcome to the American Dream Plan Did you know? As a Gables resident, you can take $$$ with you when you leave to purchase a home. Here’s how it works: ✦
The American Dream Plan pays 1.5% of the purchase price of your home toward the closing costs.
✦
Fast & Easy Loan Process
✦The program applies to purchases of new homes, resale homes, condominiums and townhouses.
✦ Exceptional service with a personal touch
✦Must use the participating lender and registered real estate agent:
✦ All home loan programs available
✦Lender: Synergy Mortgage, LLC ✦Real Estate Agent: Contact Shannon for a REALTOR® partner in your city. The program is available in Austin, Dallas, Fort Worth, Houston and all surrounding cities. The American Dream Plan has helped Gables residents become
✦ Down payment as low as 0%
homeowners for more than 17 years while giving them real dollars toward the costs involved in securing a home loan.
Contact Shannon Today to Learn More! Shannon Benson, NMLS #315936, Synergy Mortgage, LLC (512) 280-1944 | Shannon@GablesDreamPlan.com
✦ Fast and timely closings
✦ Competitive rates and fees with NO hidden costs
Top-Notch Realty Services ✦
Top-seasoned real estate agents in participating cities that… ✦ Listen and value your needs while ALWAYS considering your best interests ✦ Make the home-buying process a happy and fun experience ✦ Know your city’s housing market like the back of their hand
GABLES RESIDENTIAL
How to Set Up AutoPay on Rent Cafe We’re excited to announce that we’re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
GABLES RESIDENTIAL
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water. The auto-pay will only draft what is due if your max pay is higher than what is owed.
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
ONCE ALL ITEMS ARE ENTERED HIT NEXT TO COMPLETE THE SET UP, THEN ENJOY THE CONVENIENCE OF AUTO-PAY! Should you have any questions do not hesitate to reach out to the Leasing Office.
Professionally Managed By:
5940 Forest Park Road • Dallas, TX 75235 | 214.366.0031 | gables.com/Park5940md