Living
Resident Guide
OFFICE HOURS
9 am- 6 pm 10 am- 6 pm 9 am- 7 pm 10 am - 6 pm 9 am- 6 pm 10 am- 5 pm CLOSED
TABLE OF CONTENTS
Local Items
Resident Services
Valet Trash
Parcel Pending
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ResidentServices
TrashDisposal
Thetrashchuteisavailablefordisposaloftrashatalltimes Thisislocatedatthe endofthehallwaylocatednearestapartments#227-#637
USPSMail
Themailboxesarelocatedonfloor#2neartheLeasingoffice.Themailboxnumber assignedtoyourapartmentwillnotbethesameasyourapartmentnumber,ifyoudo notknowyourmailboxnumberpleasecontactus.
Packages/Deliveries
WehaveParcelPendinglockersonfloor#2neartheLeasingoffice.Youwill receiveaset-upemailaftermove-in.Besuretosetthisastheofficewillonly acceptoversizedpackages.Thereisaone-timesetupfee.
PestControl
Wehaveaprofessionalcompanyweutilizetohelpwithanyissueortokeepissues fromstarting!Inordertorequestpest-control,youcanletanyofourofficestaff knowbycalling,emailing,ortextingus Youcanalsoputinaworkorderthroughyour GablesResidentapplettingusknow.
ResidentParking
Residentparkbeyondtherollingsilvergateinsidetheparkingdeck.Resident parkingstartsonfloor#2.
GuestParking
Guestwillparkonlevel#1oftheparkingdeck(theopenparkingspots)Theleasing officeparkingcannotbeusedforresident,guest,orloading/unloadingparking. Guestinsidethedeckorintheleasingofficeparkingruntheriskofbeingtowed attheownersexpense.
WhatifIgetapetduringmylease?
Wearesohappyyouareaddingafour-leggedfriendtoyourhome!Wearepet friendly,butdohavebreedrestrictions
Allpetsmustbepre-approved,checkwiththeofficetogoovertherequirements. Aggressivebreedsarenotacceptedandnotallowedinthecommunity*
Wehavea2petmax,75lbsweightlimit.
Allpetsmustbeleased atalltimes andtheresidentisresponsibleforcleaningup afterpetatalltimes.
ParcelPending
WearepleasedtoannouncethatViningsVillageoffersParcelPendingelectronic lockers Youwillbeabletopickupyourpackages24/7!
Howtosignup:
-ClickonthelinkinyouremailreceivedfromParcelPending.(Pleaseonlyopen linkondesktopcomputerorlaptop.)
-ThelinkdirectstoParcelPendingandasksyoutoaccepttheirtermsand conditions.
-Onceyouaccept,youwillneedtoaddpaymentinformationtosignup.
Howtoreceiveapackage:
-Youarenotifiedbyemailand/ortextwithanaccesscodewhenyoureceivea package.
-Enteryouraccesscodeintothetouchscreenkeypadandretrieveyourpackage. AretherefeestousetheParcelPendinglockers?
-Thereisanannualone-timeonly$30.00sign-upfee.
-Astoragefeeof$3.00perdaywillbechargedforpackagesleftinthelockers beyond2days
AmIrequiredtosign-upforParcelPending?
-InordertoreceiveyourpackagesatViningsVillage,you’llneedtosignup
FAQ's
WhatifIhaveroommatesanddon’twantthemonmyaccount?
-Multipleaccountscanbecreatedperapartmentnumber.Inthissituation,each roommatewouldcreatetheirownaccount
WhataddressshouldIshipto?
-Simplyuseyourhomeaddress
WhatifIcan’treachtothetallestlockers?
-Youcanchangeyourlockerpreferencesduringregistrationtoensureyour packagesaredeliveredtolockers4feetfromthegroundorlower.Couriersare notifiedofthispreference,andoursystemautomaticallyselectslockersthatmeet yourpreferences
Whatifmypackagecontainsperishableitems?
-Weencourageyoutopickupyourpackagesassoonaspossibletoprevent itemsfromspoiling.Therearelockerswithrefrigerationtohelpkeepyour packagefresh!
Amenity Locations
When you need to mix up your surroundings Gables Vinings Village offers you unsurpassed amenity spaces right at your finger tips! Unwinding and reconnecting to nature has never been easier with walkability to the Chattahoochee River, walking trails and parks in the area From the Pet Spa and Fitness Studio all the way up to the Rooftop Terrace, you have endless options for stylish and elegantly designed spaces We invite you indulge yourself at the Chefs Kitchen and Bar Lounge, or take a dip in our saline lap pool If those aren't the mood for the day, that's okay! We have a ton more amenities to fit any occasion
Fitness Studio
Chefs Kitchen
Bar Lounge
Game Room
Theater
RoofTop Terrace
Pool
Grilling areas/FirePit
Pet Spa
Pet Park
Co-Working Space
Bike Maint/Storage
Open 24 hours
9 am - 10 pm
9 am - 10 pm
9 am - 10 pm
9 am - 10 pm
9 am - 10 pm
Dawn to Dusk Closes at 10 pm 24 Hours
Open for resident use
Open 24 hours 24 Hours
Maintenance
Tosubmitamaintenancerequest,gotoyourGablesResidentappandselect "maintenancerequest"ontheleftmenuoptions Whendescribingtheissuetryto beasthoroughaspossiblesowecangiveyouthebestservice!Besuretoselect theappropriateprioritylevelforrequest(non-emergenciesasnormal)
Ifyourequireemergencymaintenance donot puttherequestinthroughtheapp, youwillcalltheofficenumber(470)-619-4200andchooseprompt#2for maintenance,thisensureourmaintenanceteamsisnotifiedimmediately.
APPBREAKDOWNS
SmartRent
Bynowyoushouldhavereceivedan emailfromSmartRentwithan activationlinktosetupyouraccount andcreateapassword.Bydefault, yourusernamewillbetheemail addressyou’veprovidedtoyour propertymanager. Wehaveadedicatedsupportline youcanreachat(844)-212-2752
SmartRent
Youhavetheabilitytocreateandissuevirtualkeystomakegivingaccesstoyour apartmenteasy!Whenyougointoyoursmartrentappyouwillfollowthebelow prompts!
*Thisfeatureiscreatedtomakehavingdogwalkers,cleaners,apartmentsitters,etc easierbutpleasebeawarethisshouldnotbedoneforsomeonestayingmorethe7 days,saidpersonswouldneedtobeaddedtolease.Contactleasingofficefor information.*
Yourthermostatcanalsobeutilized viayourSmartrentappandatthe actualdeviceinyourapartment home
HoneywellThermostat
ButterflyMX
Beforeusingtheservice,youneedto finishyourregistration.Youshould havereceivedanemailfrom ButterflyMXrecently Youraccount registrationprocesswilltakeplace fromthisemail.
Option1:MobileApp
Callswillcomethroughthemobileapp asavideocallandthedoorcanbe openedfromtheapp Ifthecallis missed throughtheapp,itwillrolloverasa phonecalltothebackupphonenumber given.
Option2:PhoneCalls
Callsfromtheintercomwillcomeinasa regularphonecalland,afteraccepting thecall,thedoorcanbeopenedby dialing“9”.
GablesResident
Thisappiswhereyouwillpayrent online,setupautopay,andsubmit workorders.
Yourlogincredentialswillbethe sameoneyouhaveonfilewithusand thepasswordyoucreatedorhadat timeofapplication.
-Ifyouaresettinguppaymentforrent ontheapp,creditofdebitcards chargea"conveniencefee"where-as settingupbankaccountinformation willbefreeofcharge.
Wewillhavetwocallboxlocations.Themainlocationonleveloneoftheparking deck,anotherattheleasingoffice.Thereisanotherlocationatthemainentrynear theleasingoffice.
Thetrashchuteislocatedoneveryfloorexceptfor1.Itislocatedattheendofthe hallwithapartments#237-#637.Donotleavebagsinsidethedoors.
No,guestmayparkintheopenparkingondecklevel1and2butnotbeyondthe gates.
OneofthemanyperksofbeingwithGigamonsterisyoucarryyoursecuredinternet withyouwhereeveryougointhecommunity!Noneedtogetonthesharednetwork!
Youwillalwayshaveawayintoyourdoor!Ifyouhaveyourphoneyoucanjust navigatetheapptounlock,ifyoudonotyoucaninputyourspecific6-digitcodeto unlockyourdoor.
Wherethereisawill,thereisaway!YoucanlogintoyourButterflyMXapp,onthe homescreenyou'llseeabarthatsays"swipetoopendoor".Thiswillopenthedoor closettothepanelyouareswipingtoopen.
Wearehappytoaccommodatethisforyou!Pleasecontacttheofficeinadvanceto confirmavailability.
Deliverydriverswillneedtodriveintotheguestparkingonleveloneinordertouse ButterflyMX.ThedriverswillusetheButterflyMXsystemtocallyouforentryintothe communitytodelivertodoors.Besuretolistyouractualnameinordertobefoundin directory. Alternativelyyoucouldmeetatanyexteriordoor.
Youramenityspaceshavesomuchtodo!Manyofourspaceswillberentablefor privateuse.Wedonothavethecapabilitytorentthemprivatelyasofyetdueto regulationsbyGablesResidential,theCDC,andWHO.When/Iftheregulationsliftwe willadviseallresidents!
Ready to Sign Up?
Just 4 simple steps:
Step 1: Scan the QR code above or go to wifi.gigstreem.com & click the “click here” to sign up
Step 2:
Select your service State and Property Name. Then choose your preferred Service Plan.
Step 3:
Be sure to check your ema inbox for confirmation. Click the “Logi button to finalize.
DirecTV
As a resident of University Gables Vinings, get ready to enjoy DirecTV ENTERTAINMENT Package with over 75+ channels, including local and sports networks. To active your service, simply contact our Zentro Pros, and we'll coordinate a technician's visit to activate the service in your unit.
Setting up Your DirecTV
Setting up Your DirecTV
The path to entertainment is simple
Connecting DirecTV has never been easier! Just dial 888-ZENTRO-1, and let our Zentro Pros handle the rest.
We'll set up your service and if necessary schedule a skilled technician to make installation a breeze. No fuss, no hassle – just seamless entertainment.
Say hello to stress-free connectivity with Zentro! Visit zentrointernet.com to learn more.
If you have any questions or require additional assistance, please contact our local support team at support@zentrointernetcom
or
Top quality cleaning, affordable prices
Book in under 3 minutes
Choose your day & time
Background-checked Cleaning Pros
Trusted & partnered with your property
How to Set Up AutoPay on Rent Cafe
We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE
Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP
When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE
Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY
Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY
Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
Should you have any questions do not hesitate to reach out to the Leasing Office.
Ourfocusonenvironmentalriskmanagement, Ourfocusonenvironmentalriskmanagement, resourceconservationandenergyoptimization resourceconservationandenergyoptimization drivethedevelopmentandmanagementof drivethedevelopmentandmanagementof communitiesthatsupportqualityliving communitiesthatsupportqualityliving environmentsforourresidents. environmentsforourresidents.
Weareaskingourresidentstojoinusin Weareaskingourresidentstojoinusin practicingbeing"green."Checkoutthese practicingbeing"green."Checkoutthese helpfultipsbelow! helpfultipsbelow!
Click here Click here to learn more about our Sustainability efforts and to learn more about our Sustainability efforts and practices. practices.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents
Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give Learn more about the benefits of Paws to Care™ at gables.com/pawstocare
