Top 8 Things that is Done by Best Restaurants in Melbourne CBD Being one of the best restaurants in Melbourne cbd owner one has to always keep on thinking about the different ways of keeping up with the customer’s expectations. The customers will visit you again only if they get satisfaction, not only by the service of the dining restaurant but also get satisfied by their own expectations from the restaurant. Having a variety of cuisines available on your dining restaurant is obviously a key to attract customers, also by having really tasty food, having multiple options in the menu, having a great and attractive ambience can attract customers to enter your dining restaurant for the first time. All these things can work only for the new customers. A customer will visit again to your dining restaurant only if they had a great experience in the past, if their expectations are fulfilled by you, your dining restaurant and your staff, etc. There could be many things that can help your dining restaurant in getting permanent customers other than the food and ambience.
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Here we are going to discuss about some of such expectations that can help a dining restaurant. 1. Understand Their Expectations – Most of the customer, who visits a particular dining restaurant for the very first time, have certain expectations. These expectations may get created because of the photographs that they saw of your dining restaurant, or maybe because of the reviews that they came through, or just by passing through your restaurant. We all do this, by passing through a new dining restaurant, we all have some thoughts in mind like, they must be serving great food, they must have great service, great ambience, etc. So, if you do not understand and are not able to fulfill those expectations of the new customers, it is quite difficult for you to convert them into the permanent customers. You just need catch those small and little hints from the customer to understand what they expect from your dining restaurant. 2. Recognize Loyal Customers – If you have a customer, who visits you very often, you and your staff should remember such customer ’ name or their last name. If you welcome them by addressing them with their last name, they will feel like they are the valued and privileged customers and will keep on visiting you even more often. Tell your staff to remember little things or habits related to such customers, like they always order the same salad, or they always prefer warm water, any such thing. This makes them feel that they are important to you.
3. Menu Reading – Many customers don’t like going through a big menu card. They want someone to help them in deciding the meal. It would be a great option if your server could help them with this. It is really easy for anyone to understand about a dish, that he or she is planning to order, if someone tells you this in detail. You cannot expect this thing from a menu card. It also leaves an impression on the customer that your staff is very www.gardenstatehotel.com.au
much dedicated to the work, as they know about all the dishes being served at your dining restaurant. 4. POS System – If I was writing this article a few years back, then there is a possibility that I would have not considered this point as the expectation, but now it is more of a need than an expectation. Your customer wants everything to be getting done in the shortest span of time. They don’t want to wait much for placing the order or for getting the billing done and the POS system is something that is the most effective solution for these issues. A POS system speed ups the process of placing order, billing and leaving. Also make sure that your staff knows how to use the POS system. 5. Eye Contact – We all have faced this situation and almost every time, when we head to a dining restaurant. They always have huge number of staff, but when you need something, no one looks at you and ultimately we need to shout at someone to call them and help us out. So, you have to take care of this. Train your staff to keep an eye on the tables where customers are sitting and whenever you find them in need for anything, make a direct eye contact with them. 6. Waiting Staff – With a dining restaurant, you should always have good amount of servers with you. If a single person needs to handle more than one table, it is quite not possible for them to do that well. Even if they do this, your customers are not happy with it because they have to wait for the server to serve that table and then only he or she will entertain you. Having a waiting staff for a table is highly required these days. One server at a table and he or she has to wait there until the customer leaves to fulfill all of their requirements and expectations. 7. A Good Goodbye – You and your staff both need to ask the customer about their reviews on their visit to your dining restaurant and also say goodbye to them. At the time when they are just about to leave, also ask them to visit again. These qualities are always in Best Restaurants of Melbourne CBD
Contact Details: Business Name: Garden State Hotel Website: www.gardenstatehotel.com.au Email: info@gardenstatehotel.com.au Phone : 0383965777 Address : 101 Flinders Lane, Melbourne VIC 3000
www.gardenstatehotel.com.au