19 minute read
PRODUCT CARE & GUIDANCE
from GenWare 2022
by Top Service
GenWare products are manufactured to provide the robustness and durability required for maximum performance in the hospitality and food service industry.
We want you to be confident in your purchase and gain the maximum life and value from your GenWare products, so we have compiled the following guidelines to assist you. However, should you have any further questions, please contact your GenWare distributor directly.
We recommend for all of our products that are intended to come into contact with foodstuffs to remove any labels or packaging and to wash, rinse and dry before first use.
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Ceramics
Dishwashing
To avoid this unnecessary damage and to preserve the appearance of your products, we recommend the following as a guide for washing our ceramic items.
We recommended following the manufacturer’s guidelines for wash temperature, rinse cycle and detergent dosage. Assess water hardness and make sure water softeners are used if required. Wash before using for the first time and ensure items are washed promptly after each use.
Never wash cutlery or other metal items amongst ceramic products; these should be washed separately in our specially designed cutlery baskets.
Wherever possible, use the appropriate racks for storage. Make sure that handles/spouts do not knock together when stored as this can cause wear and damage to the products glaze.
Contact with metal surfaces and other metal products should be kept to a minimum to reduce metal marking and abrasion with metal counter tops. This can be reduced by using plastic or rubber mats to line metal surfaces.
Guidance
GenWare ceramics are Oven, Microwave, Freezer and Dishwasher safe with a suitable temperature range between - 40 to 250°C. We also offer edge chip warranty on selected lines. In order to ensure the life of your products, we recommend adequate stock to ensure correct rotation and careful handling will extend the life of your products when in service and provide greater value over the life of your GenWare ceramics.
In order to reduce the possibility of thermal shock which can cause damage to your products, we recommend you do not subject the product to sudden extreme changes in temperature such as direct from a freezer to a hot oven or grill.
Our matt glazed and coloured products will tend to show wear and tear to a greater degree than standard glazed white items. The better you take care of your products, the longer these will last. Like all matt glazes, cutlery could mark it.
If you are uncertain which products will give you maximum performance, we recommend asking the advice of your GenWare distributor.
Melamine
Melamine is a robust, highly scratch, chip and break resistant plastic that if cared for correctly can provide great value.
• Do not use abrasive detergents or bleaches when washing, as this may stain or damage the products surface.
Melamine products are dishwasher safe but are not suitable for boiling water, to use in ovens or microwaves and are designed to be used in temperatures from - 20 to +70ºC.
Suitable for use in chafing dishes and bain maries within the above temperature guidelines.
Glassware
Dishwashing
Our range of glassware is designed to be washed in commercial glasswashers, except our double walled glasses, which should be hand washed only. To ensure the on-going quality of the product we recommend the following.
All new glasses should be washed before first use. Glassware should not be washed at temperatures above 60°C as this can cause debris to be baked onto the glasses during the washing process. Glasses that are found to have been cracked or chipped in use should be disposed of and not placed into the dishwasher. Non-caustic detergents should be used as caustic detergents can damage and dull the surface of the glass.
To avoid damage to glassware when not in use, we recommend storing glassware in correctly sized compartment glass racks.
• Do not stack glassware that is not recommended as stackable. • Do not store or place cutlery in glasses as this can damage and mark the surface of the glass.
Our glass rack sizing guide can be found at www.nevilleuk.com/contentpage/productcare under the glassware heading. Please ensure you have the exact glass height and the diameter of the glass at its widest point.
Guidance
Hot drinks glasses:
To prolong the life of hot drinks glasses and reduce the risk of thermal shock, ensure the glass is at room temperature prior to use. These glasses are suitable for lattes and hot chocolates served at a maximum temperature of 65ºC. Using the glasses at higher temperatures increases the risk of thermal shock. We do not recommend using boiling water.
All glasses:
Do not put cold liquids straight into hot or warm glasses as this can cause cracks.
Fibreglass Trays
Unlike all of the other wood and plastic trays in our range, fibreglass trays are dishwasher safe.
We recommend they are stacked flat after dishwashing to preserve the shape of the product.
It has a safe temperature range from -50 to +140ºC approx.
Acacia Wood
Over a reasonable period of time, depending on the level of usage, you should expect the products surface to show a level of wear and tear due to the nature of wood. Oak wood is a durable hard wood from fast growing trees. It’s beautiful grain and varied colour gives products a warm rich colour. Correct care of wood products can massively increase their longevity in use.
Over a reasonable period of time, depending on the level of usage, you should expect the products surface to show a level of wear and tear due to the nature of the wood. Olive wood is known for its versatility, strength and striking appearance with each piece being carved from a single piece of wood. Correct care of wood products can massively increase their longevity in use.
Olive wood is not suitable for dishwashing and should only be washed by hand in warm soapy water.
Do not leave olive wood in direct sunlight and store in a cool dry place.
Olive wood can dry out with use, so frequently apply olive oil ideally after every wash to help nourish the wood and bring back the beauty of the grain. This will help keep the wood’s original natural appearance and prolong the life of the product.
Olive wood is a natural product and by its nature the size, shape and finish will vary from piece to piece, this is also however part of its charm.
Oak Wood Olive Wood
Enamelware
Due to the nature of this product, the outer porcelain layer can chip over time. When this happens the steel below naturally oxidises and the enamelware remains safe to use.
To prolong the life of enamelware we recommend the following:
• Wash before first use. • Before use, coat lightly with cooking oil to protect the enamelware from staining and makes the washing easier. • After use, soaking the product in warm or hot water and gently wash with a liquid detergent. • Do not use abrasive cleaning pads or gritty soap powders, as this may lead to chips. • Do not place empty enamelware or allow to boil dry on a hotplate or gas hob. Copper plating should be handled with great care. Below are a few tips on how to care for your copper plated items.
Copper Plating
Product care instructions:
Do not:
• Do not allow the copper plated surface to be in direct contact with foods that are acidic in nature such as vinegar and lime. • Do not use the product over direct heat/flame. • Do not scrub the copper surface with an abrasive sponge. • Do not use industrial detergent on the copper plated surface. • Do not leave the product wet as permanent water marks may stain the surface. • Not for use in a dishwasher.
Please be aware copper will naturally oxidise over a period of time.
Gun Metal Black
Below are a few tips to help prolong the life of your gun metal black barware and drinkware items.
Product care instructions:
• Hand wash the product with warm water only, after every use. • Ensure you dry the product completely with a soft cloth after each wash. • When the product is displaying signs of tarnish, rub with a metal polish compound and soft cloth.
Do not:
• Do not use the product over direct heat/flame. • Do not scrub the gun metal surface with an abrasive sponge. • Do not use industrial detergent on the gun metal surface. • Do not leave the product wet as permanent water marks may stain the surface. • Not for use in a dishwasher.
Galvanised Steel
Galvanised steel provides a fantastic rustic alternative to stainless steel but it does not possess its rust resistant properties and requires correct and careful usage to get the most of the products.
Galvanised steel should not come into contact with foodstuffs and should always be protected with one of our greaseproof paper liners, particularly when serving food cooked in hot oil as this will cause additional damage to the products.
We recommend hand washing in warm soapy water, as this material is not dishwasher safe. This will reduce the chance of corrosion and staining. Below are a few tips on how to care for your vintage steel items:
Before first use, ensure that you thoroughly wash the items using warm soapy water and a sponge scourer
Vintage Steel Black Vintage Steel
Product care instructions:
• Before first use, ensure that you thoroughly wash the items using warm soapy water. • Hand wash your products with warm soapy water only after every use. • Ensure to completely dry the product with a soft cloth after each wash. • When the product is displaying signs of tarnish, rub with a metal polish compound and soft cloth.
Do not:
• Do not use the product over direct heat/flame. • Do not scrub the black vintage surface with an abrasive sponge. • Do not use industrial detergent on the product surface. • Do not leave the product wet as permanent water marks may stain the surface. • Not for use in a microwave or dishwasher.
Stainless Steel
Throughout the GenWare brochure you will find a wide range of products manufactured from stainless steel. Cared for correctly, stainless steel is a fantastic metal that can provide years of regular service and offers excellent value.
All of the stainless steel products within the GenWare range are of the highest standard and should be free from any impurities that could be of detriment to its performance.
Stainless steel is often described as ‘rustless’ or ‘rust resistant’ which whilst having an element of truth, will only be the case if it is cared for correctly, including the use of our Peek Polish products.
All of our stainless steel products are dishwasher safe, unless otherwise identified, and should not be left to soak prior to washing.
Some of the key GenWare ranges are manufactured from high quality stainless steel and have additional guidance specific to these products. Please see below for further guidance.
Stainless Steel Cutlery
In order to provide the greatest possible value at each and every price level within the GenWare cutlery ranges, we put a great focus on the quality of the ‘out of the box’ polishing levels, as this is key to allow the user to maintain a high quality finish, free from marking, staining and corrosion.
We recommended following the manufacturer’s guidelines for wash temperature, rinse cycle and detergent dosage. Assess water hardness and make sure water softeners are used if required. Wash before using for the first time and ensure items are washed promptly after each use.
Our stainless steel cutlery is dishwasher safe and should not be left to soak prior to dishwashing. We recommend that immediately, or as soon as possible after use, cutlery should be washed to remove excess foodstuffs as they contain salts, acids and fats which may cause corrosion.
Cutlery should not be cleaned with abrasive cleaning articles or detergents as this may scratch, damage or stain the surface of the product. Cutlery should be washed in specially made cutlery baskets, which should not be over-filled so as not to impede the flow of water and reduce the effectiveness of the cleaning process.
Once cleaned, the product should be dried immediately or removed from the dishwasher to avoid prolonged contact with water or moisture which can cause corrosion or rusting. Stainless steel cookware is fast becoming the material of choice for hotels and restaurants because it is relatively easy to keep clean and hygienic. It is more durable than aluminium and is dishwasher safe.
The use of metal utensils may scratch or damage the surface of the products.
Stainless Steel Cookware
Aluminium
Aluminium is a softer metal than stainless steel and requires a greater level of care, both in use and during washing.
All of the aluminium products in the GenWare range are of the highest quality and should be free from any impurities that could be of detriment to its performance.
Aluminium is a fantastic conductor of heat and is used within the majority of our cookware ranges (including a layer within the base of our stainless range), as it is by far the best material to provide even heat distribution. All products manufactured from aluminium are not dishwasher safe. Dishwashing will cause the product to become discoloured due to the caustic nature of detergents.
Below are some of the key GenWare ranges which are manufactured from aluminium and additional guidance specific to those products. Hard anodised cookware is made of aluminium that’s been treated through an electro-chemical process to increase durability. It’s considered stronger than stainless steel, is resistant to corrosion and abrasion, and offers even heat distribution. Hard anodised aluminium however is porous and isn’t non-stick, so food can stick to the product if you don’t oil the pan properly before use.
Hard Anodised Aluminium Cookware
Do:
• Clean after each use to prevent any grease build up. • Hand wash using mild detergent and warm water. • To clean use a dish sponge, cloth or nylon pad. • Dry immediately after washing to avoid water spots.
Do not:
• Do not clean with steel wool or any other abrasive. • Do not clean in a dishwasher as the detergent discolours and damages it.
If your product is stained, mix baking powder and water to form a paste and scrub your hard anodised cookware.
Aluminium Cookware & Bakeware
Aluminium cookware and bakeware has been the preferred choice of many chefs for decades, due to its fantastic heat distribution properties. Correct care for your aluminium cookware and bakeware is vital to ensure its long life and maintain outstanding value.
Aluminium cookware should not be subject to massive changes in temperature, such as plunging a hot pan into cold water, as this may cause distortion.
The use of metal utensils may scratch or damage the surface of the products.
Cast Iron
Care & use:
• Wash thoroughly before first use. • Hand wash your cast iron products in hot water immediately after use using hot soapy water and brush. • Do not use detergents, scouring pads or abrasive cleaners. • Do not submerge cast iron products in water as this can damage the seasoning of the product. • Cast iron will rust if it isn’t dried immediately after washing. After drying, lightly coat the inside of the pan/product surface with cooking oil and heat for a minute over low heat. This will help to restore any seasoning that may have been lost during washing. • Do not put an empty pan on a hot hob or allow pans to boil dry. • Do not pour cold water into a hot pan or put it in cold water as it could cause the pan to warp or crack. • Always use an oven glove or cloth when handling hot pans. • Do not use in microwave or dishwasher.
Complete re-seasoning of your cast iron:
• Re-season the pan by greasing the inside on the pan with plenty of vegetable oil. Next place the pan in the oven at 175 - 200ºC for 15-30 minutes or until the oil has dried up. When the pan has cooled down, wipe away any remaining oil with a paper towel. If your cast iron pan has become rusty:
• Remove the rust using a wire wool or wire brush. • Rinse out and dry thoroughly and completely re-season the pan as above.
If the food becomes burnt or black during cooking:
• Fill the pan with water and heat until boils. • Once the water has boiled, drain off and dry thoroughly. • Follow the complete re-seasoning process as above.
When using cookware, always keep any flame or heat source to the base of the pan. Never allow flames to reach the side of the pan, as overheating can cause discolouration which cannot be removed.
The use of cooking oil is recommended to prevent food from sticking to the pan. Acidic foodstuffs may mark the product if it is left in the pan for any length of time.
Grinders
Our Grinders with a ceramic mechanism are suitable for both peppercorns and salt flakes.
Our grinders with a carbon steel mechanism are suitable for peppercorns only and not for table salt.
Polycarbonate (PC) - Plastic
Polycarbonate is a robust, durable and rigid plastic, which is often transparent in appearance.
It is suitable for dishwashing and has a safe temperature range from - 40 to +100ºC approx.
It is not oven safe, not microwave safe and should not be placed into a bain marie.
Polyethylene (L & H Density, PE) - Plastic
Polyethylene is used to produce our high and low density chopping boards. High density PE is tougher than low density and will keep a better, usable surface for longer, as it is more resistant to cutting.
PE is not dishwasher safe as this may cause the product to warp. It has a safe temperature range from 40ºC to +95ºC approx. Primarily used in our salt and pepper mills, due to its fantastic clear appearance.
Acrylic is not dishwasher safe and should not be subjected to temperatures above 50ºC.
Polypropylene (PP) - Plastic
Polypropylene is a flexible plastic which can provide a great value alternative to polycarbonate and is often marked out by its translucent appearance. It can be combined with other materials, such as rubber in our non-slip trays.
For dishwasher safety and temperature range, please look for the relevant symbol next to the product you are purchasing within our brochure.
Our range of polypropylene gastronorm pans are dishwasher, freezer and microwave safe.
SAN - Plastic
SAN is a tough but brittle plastic that can be made transparent or takes colour well, and can be produced with high gloss finish.
SAN is dishwasher safe (up to 71ºC approx.) and is also microwave safe.
Acrylic - Plastic
London Showroom
Unit 124 The Business Design Centre 52 Upper Street London N1 0QH United Kingdom
(By appointment only)
Head Office
Viking Way, Erith, Kent DA8 1EW United Kingdom
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Suite 3, Ground Floor Building 2, Universal Square Devonshire Street North Manchester M12 6JH United Kingdom
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