STR 581 Final Exam Set 3
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distribution, and promotion. 20) Price has operated as the major determinant of buyer choice among poorer nations, among poorer groups, and with ________ products. 21) Some intermediaries use the following: strategic planning, advanced information systems, sophisticated marketing tools, measure performance on a return-on-investment basis, segment their markets, improve their target marketing and positioning, and ________. 22) “Power prices” use price as a key strategic tool. These “power prices” have discovered the highly ________ effect of price on the bottom line. 23) A company can add new products through acquisition or development. The acquisition route can take three forms. The company can buy other companies, it can acquire patents from other companies, or it can buy a ________ or _________ from another company. 24) John Kotter’s view argues that management focuses on coping with complexity, whereas leadership focuses on coping with _____. 25) Leadership is best defined as _____. 26) Which of the following is NOT included in the definition of conflict? 27) Negotiation can be defined as a process in which two or more parties exchange goods or services and attempt to agree upon _____. 28) _____ bargaining is negotiation that seeks to divide a “fixed pie.” 29) Which of the following statements about leadership is true? 30) Danielle wants to become a surgeon, not only because achieving this goal will give her self-respect and autonomy, but also because she wants a job with high status and recognition from others. Which of Maslow’s needs is Danielle trying to fill? 31) _____ can be used to increase the perception that employees are treated fairly. 32) Examples of off-the-job training include all of the following except _____. 33) Training employees how to be better listeners falls under which of the following training categories? 34) Which type of skill training has become increasingly important in organizations? 35) According to a recent survey, about ___ percent of employees working in the 1,000 largest U.S. corporations receive ethics training. 36) Organizational structure has six key elements. Which of the following is not one of these elements? 37) Which of the following is not a primary force for change in organizations? 38) The “realistic” personality from Holland’s typology of personality and congruent occupations would be well suited for which of the following jobs? 39) What term is used for the tendency of an individual to attribute his own successes to internal factors while putting the blame for failures on external factors? 40) A task that is subdivided into many separate jobs is considered to have _____.