RESULTS: Culture and education AIESEC IN DELHI UNIVERSITY
Culture and Education • Well informed customer centric LC, where one of the MoS was quality and the motto became quality driving quantity • Virtual engagement catered to the audience who were not able to come up for the physical sessions that ways the outreach was more • NPS analysis brought a sense of pride and shame in people and made them realize as the kind of experiences that they are delivering are tracked and are judged • The EB has become more customer oriented they check NPS regularly and have quality segments in the department meetings • Social media promotion within the LC communication groups helped us to promote and have more knowledge of NPS and feedback amongst the interns • Due to of CEM we have a direction and we know where do we need to head and how do we have to go about quality throughout the year