This article’s focus is on the Remediate function of ZIF. Most ITSM teams envision a future of ticketless ITSM, driven by AI and Automation. Remediate being a key module of ZIF, has more than 500+ connectors to various ITSM tools, Monitoring, Security and Incident management tools, storage/ backup tools and others. Few of the connectors are referenced below that enables quick automation building.
AUTOMATING IT ECOSYSTEMS WITH ZIF REMEDIATE Key Features of Remediate • •
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Alwinking N Rajamani
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Zero Incident FrameworkTM (ZIF) is an AIOps based TechOps platform that enables proactive detection and remediation of incidents helping organizations drive towards a Zero Incident EnterpriseTM. ZIF comprises of 5 modules, as outlined below.
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Truly Agent-less software. 300+ readily available templates – intuitive workflow/activity based tool for process automation from a rich repository of pre-coded activities/templates. No coding or programming required to create/ deploy automated workflows. Easy drag & drop to sequence activities for workflow design. Workflow execution scheduling for predetermined time or triggering from events/ notifications via email or SMS alerts. Can be installed on premise or on cloud, on physical or virtual servers. Self Service portal for end-users/admins/helpdesk to handle tasks & remediation automatically. Fully automated service management life cycle from incident creation to resolution and automatic closure. Has integration packs for all leading ITSM tools.
