Price: £2.50
02818DOND Midas 22:26 Page 1 July – July 24, 2014Touch_test • No. 2377 •15/06/2014 www.coinslot.co.uk
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COINSLOT
Industry news 4 Seaside amusements 10 ATMs/change machines 12 Latest Machine Charts 22 B2B LIstings 24 Classified ads and opps 27 Comment & Analysis 30 Newsweek 32
COMMENT
“...We cling to the past and as a result we lack ambition, we lack bravery and despite all claims to the contrary, we continually fail to innovate.” 30
Gambling Commission: LICENSING FOCUS
Licensing is placed at the heart of the Gambling Commissions newly published Annual Review, with chairman Philip Graf and chief executive Jenny Williams stating: “We expect to continue to work with both licensing authorities and law enforcement to make operators, large and small, keep the licensing objectives at the heart of their business planning and risk management. “We look forward to the industry and our regulatory framework benefiting from the influx of a number of major overseas remote gambling operators with considerable data and some experience of using it to mitigate the risks from gambling.” They added: “The field of remote gambling is clearly one that lends itself to the use of data analytics, not just to target sales more effectively but also to establish what works in
relation to the harm prevention and mitigation.” The new law to license remote gambling in Britain at the point of consumption comes into force this year, and the Gambling Commission said this would provide the group with access to direct information and understanding of the 85 per cent of the domestic remote market that is currently regulated overseas. As ever, consumer protection remains at the top of the Commission’s list of objectives. The group also said it would continue to ensure action is taken against those without permission to operate. Over the past year, the Gambling Commission said it made nearly 140 referrals
Counting the cost of Commission’s TotherhetotalGambling income from fees and sources was £13.27m in 2013/2014, down 6.4 per cent on the £14.17m in the previous year. The Commission, which merged with the National Lottery Commission on October 1, 2013, said operator application fee income for the year amounted to £0.35m, representing a 49 per cent decrease on 2012/13. Group expenditure during the year totalled £15.87m which was made up of operational costs of £15.5m and a net liability of £0.37m incurred upon the merger with the National Lottery Commission. Commenting on the merger of the two bodies, Gambling Commission chairman Philip Graf and chief executive Jenny
Williams said:“The two organisations had shared support services for almost two years beforehand. In August, in anticipation of the merger, we established a National Lottery Committee consisting of Commissioners, the then chief executive of the National Lot-
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ESSENTIAL GUIDE
INDUSTRY
Plenty of time for change
New group to fight for Gambling Business rights
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30 July 18 - July 24, 2014 • No. 2377 • www.coinslot.co.uk
ssion: Keeping watch
regarding potential illegal activity to the relevant licensing authorities for action. “The
illegal siting of gaming machines continues to be a target for multi-agency operations,” the group stated. “For example, Operation Condor - an operation led by the Metropolitan Police but supported by us - led to the seizure of eight gaming machines in October and a further 10 in January. “We have also been briefing councils and police forces about the illegal siting of gaming machines in Hull and Solihull, and we updated our quick guide for small businesses on the illegal siting of gaming machines.”
ost of regulation
tery Commission and Commission colleagues to provide advice to the Commissioners on matters relating to National Lottery regulation. “The Committee has undergone a comprehensive induction programme with Commission colleagues and
Camelot to ensure it is best placed to provide this advice appreciating similar challenges to the wider gambling industr y in terms of player protection and the more specific duty with regard to the maximisation of returns to good causes.”
Gambling Commission annual report published REPORT
The Gambling Commission’s annual report and accounts for 2013/14 and a review of its activity for that 12 month period have now been published on its website. Alongside these documents, the final part-year annual report of the National Lottery Commission (from April to September 2013) is available. he Gambling Commission has published its annual report for 2013/14 and chairman Philip Graf has had the opportunity to reflect upon what has been a busy year for the UK regulator which has seen its remit expand. Graf stated:“We have seen a significant expansion of our remit recently. The long awaited merger between the Gambling Commission and the National Lottery Commission completed on 1 October 2013 which means that, subject to the overriding public protection objectives of keeping gambling fair and safe, we are now charged with ensuring that the National Lottery raises as much money as possible for good causes.” He added:“Additionally, with the implementation of the Gambling (Licensing and Advertising) Act later this year, our remit is being extended to cover regulation of the 85 per cent of the remote gambling market in Britain currently regulated overseas. This means that we will be better placed to protect players and to respond to and advise the government on emerging player protection and consumer risks and issues.” Graf believes that the Commission’s work on tackling betting integrity issues is developing in line with the advances in online technology. He explained:“Such advances mean that match fixing activity is no longer restricted by country boundaries but now has an international flavour - particularly relevant at the moment with the football World Cup well underway.” The Commission’s chairman revealed that the regulatory body
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In addition, the Commission is now reviewing the licence conditions and codes of practice covering issues such as underage gambling, self-exclusion schemes and customer interaction - that is, how to ensure that operators both identify and mitigate the risks of gambling related harm at the earliest possible opportunity. Graf pointed out: “We will be consulting on proposed changes in these areas shortly.” Graf concluded:“I know that, where relevant, Commission colleagues are already in touch with will continue to focus on the you on these and other matters important area of high stake,high but please do contact us if you prize gaming machines. He said: would like to discuss any aspects “As you know, the government is of the Commission’s role.” introducing new limits to stakes No doubt there will be plenty and prizes for some categories of of takers in the amusement and machine while introducing fur- soft gambling sectors who are ther protections for those play- more than willing to enter into ing B2 machines.” dialogue with Graf.
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2377-p04-05-industry_Coinslot NEW 15/07/2014 16:21 Page 1
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Coinslot July 18 - July 24, 2014
Industry
8
New Gambling Business Group enters the arena with purpose TRADE GROUP
TO COMMENT ON ANY ARTICLE
Email: al@sjc.co.uk
National operators warm to DOND Winfall CATEGORY C GAMING
The lines are certainly converging for the sectors within the gaming and gambling industry, so the emergence of a new force to represent the business interests seems somehow long overdue. Bashing down the walls of objection and finally hearing a shared and coherent voice, well, it might be refreshing to those in authority. The formation of the Gambling Business Group could be a sign of interesting things to come; has the industry finally found that missing ingredient in all its lobbying - a body that can dispel the myths or the anti-groups and deliver the hard facts of how the interests of the gaming and gambling sectors are aligned so tightly to the interests of the community as a whole?
ell-Fruit Games (BFG) has another runaway success on B its hands, this time with DOND
he UK gaming sector is celebrating the launch of a new strategic body which encompasses members drawn from the pub, bingo, AGC, FEC, online, LBO and casino sectors. Launched in London last week, the Gambling Business Group (GBG), which already boasts a membership of 50 comprising many of the most influential organisations in gaming, has industry heavy weight and former BACTA National President Nick Harding as its chairman and respected senior gaming executive Peter Hannibal as CEO.The subscription-based organisation has different membership rates based on annual turnover and embraces a broad spectrum of companies from multinational PLC’s through to SME’s. Explaining the role of the GBG, Peter Hannibal said:“Our
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objective is to provide a strategic voice for gaming in the UK in a way in which individual trade associations are unable due to their remit, which, by definition, has to be very specific. We are complementary to trade associations and many of our members subscribe to their own trade groups across gaming and various professions working for gaming companies.” He added: “One of our unique strengths is the ability to talk about all machine types, high stake and low stake gaming and across all sectors. We have already held some extremely useful and productive meetings with the Gambling Commission and we are committed to contributing to a more open and progressive dialogue with our regulators.The GBG membership is clear
about the very real challenges which lie ahead and the need to engage with key stakeholders in a positive way.” The objectives for the Gambling Business Group are purposely concentrated on improving the business environment for its members, which includes engaging with government thinking, helping to shape the political agenda and protecting the long term future of the companies and people working within the industry. Key areas of focus are regulation and legislation, government policy and of course social responsibility. Gambling Business Group member companies employ in excess of 100,000 in the UK, have a combined machine estate of over 150,000 and a majority share of new machines sold in the UK during 2013.
Project launch first Cat C Lite poker CATEGORY C
has confirmed the launch of Chase The Ace UnlimPited,roject a 20p/£10 game which gives another stake/prize gaming opportunity for poker aficionados at the same time as enabling operators to take advantage of the 5% MGD rate. Project managing director Tony Boulton believes that the importance of bringing fresh product to a venue’s gaming floor cannot be underestimated.He explained:“We are operating in a fast moving and dynamic sector
which is founded on the appeal and excitement generated by new games.Project has achieved considerable success with poker products over the last decade and we have developed a feel and understanding for what players want. “20p/£10 is what I would describe as simple ‘value for money’ and one which has considerable traction with players. With a 20p stake, the jackpot is achievable,which makes the game incredibly busy, giving players great value for money from their disposable gaming entertainment
spend, which is particularly important when budgets remain tight.The upshot of these factors is cash box income which is comparable and in some cases above that delivered by Category C £100 games. We’ve also been told that Chase The Ace Unlimited provides a natural‘next step’ for players progressing from 10p/£5 games and who may be time rich.The lower duty rate opens the opportunity for operators to place successful product which players want and in the process keep their gaming floors exciting and vibrant.”
Winfall, a game that has won over the UK’s two largest operators, culminating in significantly high sales figures. According to the Nottinghambased machine manufacturer, DOND Winfall has captured the imagination of players thanks to its immediately recognisable theme and a unique style of game play that brings a neat twist to the Cat C AWP genre. Sales and marketing director John McLoughlin (pictured) commented: “We first put the game out on test towards the end of 2013 and since then its performance has been consistently superb. As a result, DOND Winfall has been afforded a very warm welcome from the UK’s two largest national operators who have placed very substantial orders. Unsurprisingly, it has now become BFG’s biggest seller since DOND The Big One.” The core appeal of DOND Winfall can be found in its incredibly entertaining main feature - a video portrayal of the classic game Bagatelle. Players watch as a ball falls down the screen, bouncing off pins towards a series of apertures, each with its own prize value. They can claim their prize or choose to play again for a higher win, but must avoid falling into an empty slot and losing everything. DOND Winfall is presented in the Eclipse Cabinet with Scorpion 6 technology and is switchable from Cat C to Cat D. It is also the first Bell-Fruit Games model to utilise the new chrome door designed by parent Novomatic, which, according to McLoughlin, dramatically enhances the appearance of the game and improves its ‘walk-up’ factor.
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INDUSTRY AMUSEMENTS LEISURE
B2B COMMENT NEWSWEEK INNOVATION We all need a little extra cash, so where better to start that our essential guide to ATMs and change machines. 12
Embed, LAI and The Locker Network merge MERGER
Embed, Leisure & Allied Industries Games and The Locker Network are to be combined under a new umbrella company, the Helix Leisure group. new three-way merger between Embed, LAI Games, and The Locker Network has seen the creation of the Helix Leisure group. The triumvirate, which became official on July 1,will allow the firms to leverage their combined strengths and global reach,and a seamlessly integrated product offering, while preserving each of the individual brands. As out-of-home entertainment venues evolve towards delivering more sophisticated and spectacular experiences, Helix Leisure is hoping to position its services at the centre of this trend. The company has a network of six offices worldwide to provide in-region support and a comprehensive offering of cashless debit card systems, POS and redemption solutions, customer loyalty, booking and ticketing, electronic locker
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operations, and a full range of amusement and prizevending machines. Each of the individual companies will continue trading under their current brand names and retain dedicated and focused R&D teams. Following the reorganisation, LAI will operate two fully-independent divisions its leading FEC chain,Timezone, and the Helix Leisure group. Current CEO of LAI Games and The Locker Network, Theo Sanders, will assume the role of CEO of Helix Leisure. Adam Steinberg, executive director of LAI, said:“In
our increasingly connected world, there is a greater expectation for a seamless user experience.We feel that combining the LAI Group businesses that deliver products, services, and systems to the industry will enable us to create even greater value and meet those expectations.” Helix Leisure CEO Theo Sanders added: “This reorganisation represents a major commitment to the very bright future we see for the out-of-home entertainment industry.” For Embed, an emerging high flyer in the UK coin-op sector,this merger will boost
its already growing reach. With offices in the USA, UAE, UK, and Australia, Embed provides systems that are a total operating solution for any entertainment facility. Embed Systems allow for admissions control,machine monitoring, cashless operation of games and attractions, retail, food and beverage sales, loyalty systems, full prize redemption management and integrated event scheduling. Its aliiance with LAI Games, which develops, manufactures, and sells coin and card operated prize merchandising games, ticket redemption games, photo booths, and kiddy rides to distributors, operators and FECs around the world, and The Locker Network, which provides advanced, networked electronic locker systems to theme parks, will undoubtely serve as a major force with the amusements and leisure sector.
Amusement arcade part of FOBT Bill mooted ambitious Dundalk plans ARCADES
LEGISLATION
lans for the development of Cathedral Walk at Williamson’s Mall, PDundalk, which include an amuse-
n the House of Commons on July 7, Alan Campbell, on behalf of IThomas Docherty, presented a Bill
ment arcade, have been given a new life after Louth county council granted an extension to the planning permission until 2019. Permission was originally granted in 2009 having been approved by An Bord Pleanala. Now, mall owners Ampezzano (in receivership) have been granted an extension to that permission until 17 December 2019. The project would incorporate approximately 37,000sq.ft of retail use including an amusement arcade, professional financial services, retail, cafes, bars, take away, off-licence, taxi service, LBO and a restaurant that would line the new street and connect Francis Street with the Ramparts.
to require the Secretary of State to create a new planning use class for betting shops with FOBTs. This would require the granting of planning permission; to provide that local planning authorities assess demand for fixed odds betting terminal betting shops when Over 25,000sq.ft of office space, considering applications for prem250 overhead car spaces and 34 apart- ises in that planning use class and ments are included in the plans. place a cap on the The new part of the development number of such would comprise two new main build- shops for which ings and entail the upgrading and planning permisrefurbishment of the existing sion may be Williamson’s Mall building and prem- granted in any area; ises fronting onto Francis Street, with and for connected the mall merging into Cathedral Walk. purposes.
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Photo-Me goes underground
BBPA manifesto sets out top priorities for beer and pub sector SINGLE SITE
The British Beer & Pub Association has set out its priorities for a thriving beer and pub sector up to 2020, with the publication of a manifesto.
he BBPA has published a manifesto aimed squarely at protecting the interests of Britain’s beer and pub sector. It calls for lower taxes, policies to promote growth and support for partnership and self-regulation, and will be used to make the case for beer and pubs to politicians from all parties in the run-up to the General Election next year. Fairer taxes are a top priority, with the BBPA calling for further cuts in beer duty, building on the success of the tax cuts in 2012 and 2013. The UK beer tax burden remains disproportionately high, compared with most of the UK’s European neighbours. The BBPA also wants to see more initiatives aimed at reducing
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the business rates burden for community and high street pubs, and a review of the case for a lower rate of VAT on pub and restaurant meals. Encouraging exports should continue to receive support and the small brewer relief scheme needs improvement. As part of policies to promote a thriving sector, a reduction in the regulatory burden is called for, including a moratorium on new licensing regulation. There are also calls for innovation from policy-makers on initiatives that could help the sector as well as local communities, such as using pubs as central WiFi hubs, and a commitment to support the tied pub model, with its low cost of entry for new pub entrepreneurs.
PHOTO BOOTHS
hoto-Me International, the company once best known for its selfPservice photographic booths, is going
When it comes to partnerships and self-regulation, the BBPA is asking the parties to make selfregulation the default position for tackling issues around alcohol harm, rather than legislation. The association therefore wants more support for voluntary initiatives and partnerships, such as Pubwatch, Best Bar None, Business Improvement Districts and community alcohol partnerships.Advertising restrictions on promoting lower-strength products need to be removed. Brigid Simmonds, BBPA chief executive, commented: “With the general election just months away, our focus is on persuading politicians that with the right policies, we can have a thriving beer and pub sector
serving local communities, and with investment and employment growth. Our manifesto will help us to make a clear and strong case on all these issues,with a further duty cut in the Budget in March 2015 our immediate priority.” The BBPA’s vision for the beer and pub sector for 2020 involves: · Growing the value of UK brewing on a year-byyear basis including exports · A stable and thriving pub population at the heart of communities with the number employed in the sector increasing · Net investment in brewing and pubs growing strongly · A continued decline in alcohol-related harm indicators
back underground with a new Transport for London contract to provide its state of the art, Philippe Starckdesigned photo-booth to stations across the London Underground network. The new booth has already become a timeless design classic, combining the best of new technology with a convenient and cost-effective means of obtaining ID photos which are compliant with the UK passport and driving licence standards. Steven Murray, general manager at Photo-Me, highlights “Photo-Me photo booths will provide passengers with a useful service at convenient locations across the capital.” Photo-Me has installed its first new photo booth at Pimlico with additional booths to follow at Canada Water and Baker Street with the aim of rolling more out across more underground stations in due course.
Operator speaks out against plans for new railway depot PROTEST
coastal FEC operator, along with fellow traders and local A residents, has launched a campaign to stop a railway depot being built on the seafront at Hayling Island. The Save Our Seafront (SOS) campaign has been set up by people who object to a planning application for a new Hayling Seaside Railway depot at Eastoke. They believe the depot will spoil the view and the land could become vulnerable to more development if it is given the go-ahead.
ing over towards the beach whilst having a drink or food. If this went ahead they would be looking at an industrial building.” Clare Satchwell, from SOS, said: “We are not against the railway,we are against development of the seafront that is not in keeping with the street view that could set a precedent and open up the entire area for development. The 16ft Carolynn Leedham of Mr T’s high and 80ft wide building will Arcade and Snack Bar told local change the seafront substantially. press:“Our family has had our busi- We would love to know the facts, ness at Eastoke Corner since 1962 such as how much tourism does and it has been popular since I was the railway bring to the island? a child.Our customers enjoy look- How essential to the economy is
it? No one seems to really know.” She added:“It is staggering to believe that such a massive change to Hayling Island seafront could be approved without any research.” Bob Haddock, founder and owner of the railway, however, believes it will boost trade in the area. He has been working with Havant Borough Council for two years to try and find a new location for the popular narrow gauge railway following confirmation that its current location at Funlands could be used for housing. He said:“We’re stuck between a
rock and a hard place.The traders of Eastoke say they like the railway and support it, it’s just the depot they’re against. We’re trying to make the design as nice as possible. It will be New England style with slate roof and horizontal dash boards in a light grey.All the detailing will be in white to make it pretty.It will be a seaside building. Haddock concluded: “We’ve been on the seafront 11 years and unfortunately we need to relocate from the funfair.We have 45,000 passengers a year.The council has identified this as the best place for the depot.”
2377-p06-07-industry_Coinslot NEW 15/07/2014 14:56 Page 2
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IOA impressed by White credentials TRADE BODY
matter of days ahead of taking the reins at the UK industry’s leading trade association, incoming BACTA chief executive John White took the opportunity to meet informally with senior members of the IOA prior to the Group’s latest quarterly executive meeting.The social event was hosted by BACTA National President and senior IOA Group member Steve Hawkins. Explaining the value of the meeting John White told Coinslot: “ Naturally I am very keen to hit the ground running and the opportunity to meet with
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members of the IOA Group, many of whom are old friends, was extremely welcome. There are very close links between the IOA and BACTA and a number of IOA members have served the trade association with great distinction, not least Steve Hawkins as National President and John Powell as our long-serving Treasurer. The IOA has a very pertinent take on the industry and it was important for me to get an understanding of how they see the business developing, the challenges of machine operating and the dynamics of the market. There can be no doubt about the depth
of knowledge that exists within the IOA and I look forward to drawing upon that insight.” IOA vice chairman Paul Langham, added:“It was a great pleasure for the IOA to host John and to listen to how he wants to approach the job and how he sees his role. I believe BACTA should be really congratulated on securing someone who has both huge professional knowledge of the trade association sector and a real passion for our industry. It is a very important time for BACTA and in John White we have the single best person to take us forward.”
Reflex donates £1,000 to Praesepe charity drive eflex Gaming managing director Quentin Stott presented a cheque for £1,000 to Praesepe’s head of machines Nigel R Davis last week as a donation to the operators’ charity CHIPS. “This year was the first time that Reflex Gaming entered a team into the Praesepe 5-A-Side tournament and we had a fantastic day, even though wedidn’t win,” said Stott. “We are really impressed with Praesepe’s efforts in raising money for CHIPS, which is a wonderful charity that supplies specialist wheelchairs to children. Obviously this improves their lives immensely and we were keen to assist with the fundraising efforts.”
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Coinslot July 18 - July 24, 2014
Industry
INDUSTRY
AMUSEMENTS LEISURE B2B COMMENT NEWSWEEK FLOODING Are Britain’s seaside defences strong enough to avoid any future batterings? 10
Residents outraged by new bookie
Scarborough regeneration plan proves contentious
PLANNING PERMISSION
altham Forest councillors and W locals are said to be in a
RESORT REPORT
The director of the Scarborough Spa Summer Spectacular Show, Tony Peers, has spoken frankly about the coin-op stronghold’s ongoing regeneration strategy.
ne of Scarborough’s entertainment business veterans,Tony Peers, has given an honest and upfront assessment of the coastal town’s regeneration blueprint. He told local press: “Sometimes with these kinds of strategies I do
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wonder if there is a danger of going in search of something we already have. There’s a natural beauty to Scarborough, we have wonderful buildings and the resort has always been more upmarket than say Blackpool which lit up people’s lives in neon at a time when for the working classes the world was pretty grey.” He added: “No-one would deny that the tourism market has changed massively in the last 30 years, we have to remember what people come to the seaside for. It’s not like the old days where families would come for a week, even a fortnight, but I think Scarborough is proof that with a little imagination it is possible to make the old work alongside the new.When I took over the summer, for example, there was a stigma attached to variety acts and some of them were passed their sell-by date. However, to have scrapped it altogether would have been to throw the baby out with the bath water.” He added:“It’s a formula which could work for the resort as a whole. People want a nice place to stay, but they also want to feel that they are experiencing a traditional resort. If Scarborough has one thing on its side, it is its history.” The borough’s visitor economy is currently worth £470m, it supports in excess of 15,000 jobs and 6.5m daytrips are made to the region each year. The new tourism strategy hopes to convert those one
day visits into two, three or four night stays. Chance stated: “If we stand still we will suffer.Visitors are becoming more discerning and competition for their attention is growing. If we don’t invest and raise the quality of our offering then we risk losing out on this lucrative share of the market. People today want modern, private facilities and they want first class indoor activities. If places like Scarborough are going to continue to thrive that’s what we need to provide, we have to look forwards not back.” The council is already looking at building a new leisure village and waterpark on the former Weaponness coach and car park site,which would give Scarborough a new 2,000capacity football ground. Slightly more contentious are plans to redevelop the Futurist Theatre. “The open air theatre in the North Bay has shown what we can achieve,” said Cllr Chance. “We’ve had people travel from London to see some of the big shows and audience figures tell us that 26 per cent of those who go there come from areas not classed as ‘easy travelling’ distance from Scarborough.” As part of the new tourism strategy, 170 individual businesses responded to a questionnaire. As well as asking if they approved of the proposed blueprint - 92.4 per cent said they did - it also asked if they had any other ideas to boost the number of visitors to the area.
state of disbelief following a decision by The Planning Inspectorate to uphold an appeal by Paddy Power to open another LBO in the area. In 2013, the council’s planning committee refused Paddy Power permission to open two new branches in Walthamstow and Leyton. The reasons given at the time included fears over anti-social behaviour as well as concerns over the existing number of betting shops in the area. However, the betting shop operator appealed and the Planning Inspectorate last week overturned the council’s decision. Claire Coghill, cabinet member for economic growth, told local press: “It’s a real kick in the teeth for local people who have been pressing us to do everything we can to stop more betting shops springing up on their local high streets. The sad fact is that while we fight them as best we can, we are being prevented from stopping all the applications from succeeding in spite of our best efforts.”
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Bingo Association confirms charity partnership at Parliamentary Reception BINGO
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he Bingo Association held a Reception in the House of Commons where chief executive, Miles Baron, announced a new charity partnership with Variety, the Children’s Charity. This partnership will see more than 400 bingo clubs raise money throughout the year for Variety. There are also plans for a national fundraising week in early 2015. The Parliamentary
reception brought the bingo industry and MPs together for the first time since the hugely successful ‘Boost Bingo’ campaign secured a reduction in bingo duty from 20 percent to 10 percent and was an opportunity to highlight the continued success of the industry. The event was attended by the chairman of the All-Party Parliamentary Group (APPG) on Bingo, Brian Binley MP, vocal supporter of the Boost Bingo campaign Therese Coffey MP,
Ten pin to return to Aylesbury FROM LEFT: MARK PRITCHARD MP, BA CEO MILES BARON, CHAIRMAN OF THE ALL-PARTY PARLIAMENTARY GROUP (APPG) ON BINGO BRIAN BINLEY MP, THERESE COFFEY MP*
and secretary of the APPG on Bingo, Luciana Berger, who gave a speech on the importance of bingo to her local community and about her support for the campaign. One of the highlights of the evening was the bingo charity game, which saw £200 being donated to Variety. The winner, Phil Gibbs from Praesepe, also received a bottle of House of Commons Champagne and a box of chocolates. Miles Baron,chief executive of The Bingo Associa-
tion, said: “Bingo players and staff are known for their generosity and I am confident we can raise a very significant sum for Variety to support them in the important work they do.” Mike Haszko, head of corporate fundraising at Variety, the Children’s Charity, said: “The Bingo Association’s support will help us provide coaches, wheelchairs and specialist equipment to improve the lives of hundreds of disadvantaged and disabled children all over the UK.”
TEN PIN BOWLING
pin bowling could be in Aylesbury as soon Tas enback December. Rogue Racing, which currently operates a go-karting business in Stocklake, has applied to change the use of a warehouse in Gatehouse Way to a 14-lane bowling alley. If the plans are approved by Aylesbury Vale District Council, the site would be on course to open by Christmas. Boss Aidan Kirwan told local press that indoor go-karting would also come to the site, as well as a cafe or restaurant. Kirwan, who has run Rogue Racing in Stocklake since 2005, said: “To get this plan
together has been quite stressful but we have had a lot of support from our current customers and everyone seems to think it would be really positive for Aylesbury. If the plans are approved we would be looking to bring back some of the leagues that had to move elsewhere. Aylesbury has a lack of leisure and we are hoping that the council we see our plans as a positive move.” In Rogue Racing’s planning statement to the council, Kirwan said: “The departure of Aylesbury’s only ten pin bowling facility was seen by many as a sad loss. Conversely the prospect of a modern replacement will be a welcome addition to the town’s leisure offer.” Kirwan has already purchased 14 bowling lanes for the project, but a date for the planning application to be discussed by the council has not yet been set.
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Coinslot July 18 - July 24, 2014
Amusements Government warned over inadequate flood protection FLOODS
Despite many thousands of pounds worth of damage caused to amusement businesses during last winter’s storms, a report has found government spending cuts are leaving the country exposed to future flooding. hree-quarters of the UK’s flood defences are being inadequately maintained due to under-investment by the government, storing up problems for the future, the coalition’s official independent climate change advisor has warned. The news will cause concern amongst amusement operators around the coast, with many bearing the brunt of storms and flooding last winter. In a report published last week, the Committee on Climate Change revealed that as many as 500 potential new flood defence projects around the country had been put on hold, further placing communities and businesses at risk as the effects of global warming - including more flooding, droughts and fiercer storms - take hold. The committee said that neglect-
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ing the need for stronger defences now, because of budget cuts in central government and to the Environment Agency, would simply increase the financial burden in years to come. It explained that for every £1 spent on flood defences, an estimated £8 is saved, from insurance and the cost of damage to homes and businesses. Lord Krebs,chair of the adaptation sub-committee of the CCC, said government cuts had adversely affected the UK’s flood protection:“The Environment Agency has less staff.About 12,000 minor developments (such as householders paving their gardens, leading to increased risk of surface flooding) are not seen by the Environment Agency. “The impacts of climate change on the UK in the decades ahead are likely to include rising sea levels, more flooding, summer heatwaves,
and perhaps more frequent storms and droughts. “As our report highlights, there is more to be done to counter the increasing risks of severe weather that are likely to be associated with climate change.” The government faced criticism over the issue last month, when Tom Blenkinsop, Labour MP for Middlesbrough South and East Cleveland, told the House of Commons it was not spending enough to protect vulnerable communities in the region. Blenkinsop cited the example of Saltburn Entertainments, the amusement arcade on Saltburn Pier, which was left with a huge repair bill when high tides caused sea water to burst through the floor and flood the building. Owner Grant Seldon had invested over £250,000 since buying the business in 2011, but, as Blekinsop told parliament,the damage was so extensive it did not open for the Easter holidays this year. Maria Eagle, shadow secretary of state for environment, food and rural affairs, said the CCC’s findings showed the government was not taking the threat of climate change seriously. She commented: “The report makes it clear that the government’s short-term-ist approach to flood defence funding will result in a significant net increase in the number of households at risk of flooding. “This is a classic example of a ‘false economy’- where preventative spending that can save money in the long-run has been cut first.” Eagle promised to be the environment secretary that reinstates flood protection as a priority:“The Labour Party is clear that we will have to prioritise long-term investment in flood risk management- including investment in the maintenance of flood defences,which is every bit as important as building new schemes.”
REGENERATION
musements and holiday park operator ButA lins has welcomed the award of a funding grant for a business park project in Skegness. The proposed Countryside Business Park was given £4m of government cash from the Greater Lincolnshire Local Enterprise Partnership, which will be matched with £3m of private investment. Butlins resort director Chris Baron said it was further evidence of the sort of investment that would
help maintain Skegness’s reputation as one of the UK’s top resorts. He commented:“In the last few weeks we have had two big announcements for Skegness - Premier Inn wants to come into Skegness and that’s going to be a £5m investment and the government is backing Skegness with investment and we should be celebrating that. “It’s going to help keep Skegness on the map. We are a top five seaside resort but we will only stay there
Butlins praises Skegness business project funding
with investments.” Full planning permission is already in place for a range of developments at the site, including a public house, 84-bed hotel, petrol filling station, office and manufacturing units.
It is thought that 50 new jobs will be created in the first two years, with another 200 new jobs created by 2020. In what will be a boost for all amusements operators in Skegness, it is also
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Storm-hit pier set to reopen
damaged attraction reopened to the public this week. In February the 150year-old structure was hit by huge waves that ripped a 10ft hole in its floor, leaving its electrics drenched and most of its amusement machines destroyed. Speaking to Coinslot before it went to press, Grand Pier director Lucie Cooper said the volume of final touches meant she couldn’t put a precise date on when the pier would be ready. She commented: “We are hoping to be open in time for the school summer holidays and we are aiming for a day this week. “I couldn’t tell which day at the moment because you wouldn’t believe how
much we still have to do it’s a big job.” Cooper said that all of the new amusement equipment was now in place: “We lost over 70 machines, so we have had to replace all of those. “A lot of them are new redemption pieces from Brent Sales, 2p pushers and a replacement X2 simulator. We have had to carry out a total refit in the ice cream shop as well.” The cost of repairing the damage and replacing the arcade equipment is thought to run into the hundreds of thousands of pounds. Last week Grand Pier owner Nik Brenner told local press: “We are hoping to be able to open on Monday or Tuesday. It’s been very hard work. “It’s a shame we’ve missed the good weather at the bank holidays but we are just looking forward to the future.”
understood that the new project will pave the way for new access roads to the resort, coming in from a new roundabout on the A52. Ursula Lidbetter,chair of the Greater Lincolnshire LEP, said it would pave the way for a larger Western Economic Growth Corridor for Skegness. She explained: “The availability of employment land is a vital ingredient in ensuring we have the right facilities in place to help local business expand and attract new businesses to the area.
“This site in Skegness has had planning permission for employment use for a number of years, but the costs of providing new roads and services into the site have prevented the landowner bringing this land forward for development. “The new investment and year round employment opportunities that can now be attracted to the coast on the back of the additional monies that have been secured for this project will have a really positive impact on the local economy.”
PIERS
he owners of the Grand Pier in Teignmouth are Thoping to have the storm-
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Leisure
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WORKING MEN’S CLUBS
ork on a new development in the Gwendraeth Valley W which will create hundreds of
ANIMATRONICS
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WMC to benefit from major refurbishment
More ‘haunting’ animation from Pan at Calaway Park ew animated features and sets have been built by UKbased Pan Amusements at the Haunted Hotel attraction at Calaway Park, Calgary, one of Canada’s largest outdoor amusement parks. Just over a year ago Pan designed and built a reception area and room sets at this creepy attraction and have now followed this with a haunted cloakroom and bar. Once again Pan has recorded a spooky soundtrack which is acti-
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vated as visitors move around the hotel. Coats and hats ‘come alive’ or rather ‘come dead’ as a skeleton reveals itself in the cloakroom whilst in the bar, lights flicker, apparitions appear in the mirror and scary things happen to the barman and the resident drunk loses his head. In another part of the park Pan has created and built an entrance feature for the log flume with an old saw mill and works treatment plant. Pan’s skill in re-creating an era or setting works to provide
interest for visitors as they embark on this thrilling family ride. Paul Whittaker, MD of Pan Amusements, commented: “Whilst we are known worldwide for our electronic shooting galleries this is another chance to show our capability to build amazing scenery and design animated fun to incorporate into operators’ own attractions. Calaway Park, a long-standing customer, has again shown the faith they have in us to deliver the exciting and the scary to the highest standards.�
jobs, new housing and health facilities began this week - with a working men’s club set to benefit. The multi-million-pound Cross Hands West development includes planning consent for a new Sainsbury’s store, a 250home residential scheme, new bus bays and access for Ysgol Maes y Gwendraeth, a petrol station, highways work, a new health centre and the refurbishment of Cross Hands Workingmen’s Club. The land is being developed through a joint venture partnership between Carmarthenshire Council and property developers George LB.
Carmarthenshire Council leader Kevin Madge said: “Hundreds of jobs will be created, along with hundreds more during the construction phase. Cross Hands West is an important site and our officers have worked hard to bring this development forward. I would like to pay tribute to their work and look forward to seeing this key scheme progress along with the store, health centre, housing, new school and the club. It is a very exciting development, located in a very accessible place for people across the county, and it will bring tremendous benefits to Carmarthenshire.�
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Essential Guide to... 12 The Essential Guide to ATM and change machines
24 This week’s machine charts
24 B2B listings and industry marketplace
ATM & Change Machines Blue sky thinking
Safety in numbers
All change
In the future it is predicted that ATMs will offer more than just cash withdrawal and quick balance check. ATMs that sell lottery tickets, accept deposits and coordinate parcel pick-up services have all been mooted for introduction in the next few years.
Many modern change machines are equipped with hardware that keeps an automatic log of all transactions, which allows operators quick and easy access to a list of all the money that’s going into and out of the machine. This not only helps boost security, but also decreases the amount of time staff need to spend on complex bookkeeping.
Chancellor of the Exchequer, George Osborne, hopes to introduce a new dodecagonal one pound coin in an effort to help reduce counterfeiting and protect the integrity of the UK’s currency. This radical change in shape would mean that change machines and other cash handling products are forced to undergo a mass overhaul.
KEYNOTE 27 Classified sales, job and business opps
Keeping change front and centre Change machines and ATMs are vital to keeping an arcade running smoothly and, as JNC finance director John Jennings explains, keeping them in view at all times is of paramount importance. oinslot: What are the advantages of relying on traditional currency, versus a cashless system? John Jennings:A large part of the fun of playing amusement machines is the rush of the coins and that feeling of ‘winning’. With machines such as pushers, they could not possibly operate without coins, and they are the most successful machines in most seaside amusement arcades. I can see some machines such as videos switching over to being cashless,but I think the majority of machines will remain using coins for a long while yet.The transition has been made for AWP’s to accept notes and I think it will only be a matter of time before they accept cards - although this may be a long time.
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CS: How can operators ensure the minimum amount of downtime on change machine products? JJ:It is advisable for operators to have a large number of change machines, especially in areas of pushers, to enable the players to access the 2ps as quickly as possible. Now that ‘fast feed’ pushers are so popular, it is important that the supply is there. It is also important, as we enter the summer season, that 2p change machines are well floated and that this is visible to customers.With the Slotto 2p machine that has been produced by JNC, this is a very cost effective and reliable solution and it shows the level of 2p’s in the top window.
CS: What does the future look like for use of cash in FEC and AGC environments? JJ: Cash will still be used in both FEC and AGC environments and some customers will always choose to use this option,as this is all they have known.However,as the transition continues, with children growing up in a‘cashless society’,it means that it is even more important that cash can be obtained, quickly and free of charges, in every site. Many ATM machine companies will provide a free ATM and allow free of charge withdrawals at no cost. As people get lazier, the ease at which this needs to be done cannot be underestimated. CS: In what ways are change machines an attraction in themselves for younger kids? JJ: Change machines provide a small amount of entertainment for younger kids, with the rush of coins, but this is only a minor part in comparison to the range of games that are available in most amusement arcades. The change machine must attract the customers and they need to be clearly signed, as the arcade operator can’t afford for the customer to spend time looking for the change machine. Time spent looking for the change machine is time lost spending
money in the machines. There also needs to be plenty of change machines available for the player to use. If they have to queue,or wait at the cash desk, it is likely that they will change their mind and spend their money elsewhere. Although the c h a n g e machines d o n ’ t ‘make’ the s i t e m o n e y, n o t having enough of them can certainly lose the site a lot of money.
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Essential Guide to ... ATM & Change Machines Market Perspectives SWOT ANALYSIS
Money makes the arcade world go around While various types of cashless payments, particularly online, continue to make the headlines, nothing quite matches the atmosphere of a cash-charged arcade. Where better, therefore, than a FEC floor to position some change machines and an ATM? TMs and change machines are, and will long remain, vital components of arcades, FECs and AGCs, so long as families continue to visit them with a view of emptying their pockets of loose change for some traditional coin-op entertainment. Furthermore, the global trend of consumer payments made with coins and notes rather than electronic-based payment methods looks set to continue, and cash is predicted to be the prevalent payment method globally for the foreseeable future. Figures released a year ago suggest that more of us prefer ‘hard cash’ to alternative payment systems. According to a new report from the Payments Council and Link, which runs the UK’s cash machines,the volume of cash payments rose by £200m in 2012,reversing the year-on-year decline over the past decade. “Cash is still a vital part of our day-to-day lives,” declared David Hensley, head of cash at the council.“More than half of all our payments are in cash,reflecting its easy use and its wide acceptance.” The report states:“More people are turning to cash exclusively, possibly to help them monitor the amount they are spending on a day-to-day basis. In 2012, 7.2m adults made all of their day-to-day purchases by cash,an increase of around 700,000 compared with 2011.” With so much cash dispensed via ATMs, such devices remain critical to future cash accessibility and, in the context of arcades and FECs, change machines serve an important function in allowing customers the chance to spend their coinage on playing the products within.
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Nowadays,ATMs increasingly serve more functions than the simple provision of cash. Smartphone credit and loans are now available at many ATMs and facial recognition technology is fast emerging - which has an obvious practical use in‘over18s only’areas. On-screen display areas can allow operators to show messages, promotional information or advertisements.They can even choose to have units completely brandedup to tie in with the arcade’s look, to promote a particular machine range or type of plush, special offers or, for example, an overview of redemption prize values.The creative deployment of ATMs and change machines, therefore, go way beyond the obvious, yet effective, cash flow solution. With dwell time - and the knock-on effect of customers spending more money while they are on-site, being a vital consideration for operators,ATMs and change machines become a necessity rather than an option. Both products keep customers on-site longer, thereby increasing turnover and, importantly, profits. As soon as people become aware that operators have such facilities they can attract more custom and build footfall. The ATM market is set to expand worldwide. Projections by Retail Banking Research, a global firm, state that there will be 3.7m ATMs installed by 2018, compared with the 2.6m currently in use. Globally,ATMs have a strong footing and the sector is always looking to innovate. Such innovations are inevitably passed down to the likes of JNC Sales, Blueprint Gaming, Suzo Happ Group and Namco. For example, US ATM giant Diebold recently joined with Wincor Nixdorf, a
German company that also manufactures automated teller machines, to found an industry association dedicated to improving ATM security. The two companies hope the association will be able to compile information that recognises potential attack scenarios on ATMs and share their findings with industry groups to quickly develop and implement counter-measures. Diebold and Wincor Nixdorf want to offer members a protected and secure register of detailed information about attack scenarios and potential threats, along with recommendations for dealing with the situations. “Given the great strides our industry has made with advancements in various technologies that consumers value at the ATM, it’s time that we collectively and effectively combat the impact that technically sophisticated global crime has had on the ATM channel,” stated Andy W Mattes, president and CEO, Diebold. These firms obviously believe that the ATM sector is large and vibrant enough to support two trade bodies.ATMIA, the established association, has been around since 1997 with the intention to promote ATM convenience,growth and usage worldwide. ATMIA currently boasts over 4,600 members in 65 countries.The body has chapters in Europe, the US, Canada, Latin America, Asia-Pacific,Asia,Africa and the Middle East. With such a strong network underpinning the sector’s activities, coupled with the efforts of the coin-op sector’s ATM and change machine stalwarts, UK amusement operations look to be in very safe and capable hands.
SWOT ANALYSIS ATM & CHANGE MACHINES STRENGTHS • Having cash on-site reduces paperwork and frees up time • Customers can plan their spending effectively • Players comfortable with process of withdrawing cash then changing it for coins WEAKNESSES • ATMs and change machines take up floor space of potentially high-earning products • Downtime can have serious consequences on cashflow OPPORTUNITIES • Giving children a finite amount of cash to spend at an arcade teaches them ‘the value of money’, while having fun in the process • Bespoke promotions and advertising • Sound of cash ‘travelling’ around an operation creates an upbeat atmosphere THREATS • Newly-minted coins can render older models obsolete or lead to expensive upgrades • Notes and change are attractive to thieves
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Essential Guide to ... ATM & Change Machines Market Analysis VIEWPOINT
OPERATIONS
It’s your money I’m after, baby
The smooth operation of change machines and a profitable ATM are major cogs in the dynamic machine that is David Wilkie’s New Palace arcade.
Despite the banks trying to convince us all to change to contactless payments and use our debit and credit cards whenever possible, the prevailing view, believes Alex Lee, remains: anonymity and accessibility of cash remains king as far as UK arcades and their customers is concerned.
Mastering the fundamentals here’s little more vital to the successful operation of the flourishing arcade at New Palace, New Brighton than a good supply of reliable change machines.“Obviously they are of fundamental importance,” states owner and operator, David Wilkie. The venue’s Bright Spot Family Amusement Arcade is built on a strong legacy of traditional entertainment and Wilkie has seen fit to ensure that this tried and tested philosophy is also present in his cash handling set-up.“I’ve got a change desk because I think a lot of people like the human touch,” he said, “so I have a cashier as well and I have change machines on the side of the cashiers.The signs are there and they know that the change machines are right next to the change desk. The 2p change machines are obviously dotted around all the 2p machines,but apart from that the main change machines are in the main change area.” Keeping things centralised means that both newcomers and regular customers have an easily identifiable location to turn their notes into small currency, meaning that they will keep playing for longer. In recent times, more and more amusement machines have arrived equipped with note readers, making it possible for visitors to keep on playing without having to make their way to a change machine. This has increased the importance of keeping an ATM on site. “Any machine that’s got a note acceptor in it is preferable,” said Wilkie,“that’s more useful for me, as I’ve got a cash machine in the arcade. I’ve always had the ATM, so anyone who wants to pay for a party in Adventureland [soft play and activity area] or get change for anything at all, they can go straight to the ATM.” For New Palace, investing in a cash machine is not simply a matter of providing convenience, it’s a profitable enterprise in and of itself.“With the commission of it, the ATM makes as much as a good gambling machine,” said Wilkie. “It’s like giving us another
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machine, with the take.” On the prospect of a cashless future,Wilkie said he was unlikely to think about making a switch in the near future.Any wide-ranging alternation would have to be the result of assessing his customer’s needs and desires. “It’s like, for instance, there were no note vendors in machines years ago and since they’ve been put in they’re making a difference, with the easiness of not having change so much. Basically, if that was the case with the cashless cards then we’d probably move onto that, if it was beneficial.” In many arcades, change machines are often paired with redemption machines, which fire out hundreds of tickets that can be exchanged at a desk. For Wilkie, however, the extra costs of redemption do not justify a big investment.“That’s another thing I don’t like the idea of,” he said.“You’ve got 1000 tickets in a roll and it’s £1.10 to £1.50 a roll to get it all printed.You need somebody to put them in in a regular basis, going out in the arcade; you’ve got to have a prize shop that’s manned and you’ve got to have these machines that eat the tickets and give you a receipt, that are four grand each. There’s a lot of money involved.” This is on top of emptying and maintaining New Palace’s change machines and ATMs, although by contrast with redemption, this process is much less costly. “The main change machines are kept just outside the office, which is handy for emptying it fully,” said Wilkie. “There’s a lot of codes on an ATM, but change machines are a doddle and we empty them on a daily basis, so we know what our take is in the arcade.” This smooth and easy process has enable Wilkie to keep detailed records, the kind of which he believes are vital to running a successful business.“Every transaction and every penny out is recorded and all tabulated in our accounts,” he said. “I have a mass of information, including charts, graphs and comparisons on year end and year to date, going back to 2008.”
alex lee foreword ash is still king in low-value transactions. That isn’t just my view, but also held strongly by PayC ments Council spokeswoman Jemma Smith. In an interview, she told The Guardian: “There are also lots of situations where people feel much more comfortable paying in cash - making a person-to-person payment, or paying a sole trader, for instance.” The latter are the type of situations in which some would like to see us stop using cash. Not just the banks, but even members of the government dislike the anonymity of cash - which is its intrinsic appeal. It is equally unlikely that many people would like to commit to shoving a credit or debit card directly into a pusher, crane machine or prize vendor. Smith believes that the 2012 figures, which showed that 7.2m adults in the UK made all their day-to-day purchases with cash, could be the start of a trend towards greater use of cash, but only in the short term. She stated: “If contactless technology and mobile payments take off and the economy recovers, we would expect cash usage to start to decline again.” There is something deep-rooted about our need for actual money, however, above and beyond the prevailing economic circumstances, despite it having been written off for decades. The security, physicality and cultural resonance of cash should ensure its survival, no matter how much banks or politicians want us to lock into their easily tracked electronic systems. Smith added: “No one would be foolish enough to think cash would ever die. Technology is changing things, but there is no drive to do away with cash.” Cash offers freedom, power, security and selfsatisfaction. For the nation’s arcade and FEC operators, it gives them an instant gauge as to how well they’re doing on a daily basis. It also gives their customers an opportunity to know just how much they’re spending on their visit to the amusements. Without ATMs and change machines, therefore, the allure - and functionality - of the arcade wouldn’t be quite the same.
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Cashless on the horizon since arcades and gaming machines first captivated the attention of the British public, Etheirver relationship with coins and currency has
Although cash remains king in most coin-op venues around the country, Brent Electronic’s Steve Short believes that the growing acceptance of cashless payment in the British economy is a sign of what’s to come for his industry.
been immutable, but a growing acceptance of alternative methods of payment threatens to test that relationship. “I think the age of cashless in the UK FEC market is coming,” said Steve Short, sales manager at Brent Electronic. Across the wider economy, an acceptance of paying without cash is growing. Contactless credit and debit cards allow people to make payments £20 or less without entering a PIN. In the UK, over 40.7m cards with this technology are already in circulation and the consumer take-up of this system is growing. Visa has reported that £338m worth of transactions were completed using their contactless cards between August 2012 and August 2013. “FEC operators are now starting to look seriously at cashless systems,” said Short. “After the initial capital investment, the cash saving
and operational benefits become more apparent and pay for themselves very quickly.” In sectors such as transport, controversial removal of all cash payments have taken place. From July 2014, London buses no longer accept cash, meaning that all passengers must pay with topped up Oyster cards or contactless bank cards. This is more than just futurism. As Short notes, a move to cashless could save operators money, with Transport for London predicting that it’s abandonment of cash will save £24m a year, with a projected saving of £130m by 2023. However, there remains a strong desire for the use of cash if FEC and AGC environments, with Brent Electronic themselves a strong proponent of the high quality Comestero change machines. “In an industry driven by cash for so long the switch over might take a few years yet,” admits Short, “but with a ground swell of momentum the confidence to switch is growing fast.”
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Essential Guide to ... ATM & Change Machines Market Perspectives OPERATIONS
Fiscal responsibility on the gaming floor Ensuring that the latest technology is at play to protect and future-proof its cash handling equipment is among UKwide operator Praesepe’s most important principles.
f there’s any portion of an arcade operation that demands exactingly high standards, it’s cash handling infrastructure. Without a reliable way to acquire change and consolidate winnings, players would simply lose interest. Discussing the relative importance of visitors having easy access to cash,Praesepe’s head of machines Nigel Davis noted that, “it’s probably as important as it is for a garage to provide access to petrol! Clearly it is absolutely vital for players to be able to withdraw cash securely from an ATM, to then be able to change notes to coins and then ultimately to convert coins back to notes using proven products, such as the GeWeTe cash recycler. Swift, secure, reliable access to cash at every link in the entertainment chain is a prerequisite and there’s no room for compromise.” There’s also an element of social responsibility manifest in the dispensing of currency, particularly where gaming machines are
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involved, something Praesepe are keenly aware of.“In the purest sense I don’t think there is a true cashless system,” said Davis. “In gaming entertainment it’s important to remove any barrier which is going to interrupt or interfere with players’access to their chosen form of entertainment, whether it’s playing a pusher, a crane, a video or a slot. Cash is literally and metaphorically our currency and we need to provide access to it in a socially responsible manner either via a staff member – with all the benefits associated with human interaction – or via safe and secure change machines.” For this reason,and many others,keeping change machines and ATMs running safely and reliably is an industry-wide concern. “Minimising downtime is a collective responsibility and it’s crucial that the mechanisms are in place to have an open dialogue and information exchange between all parties,” said Davis.“ATMs and change machines might not enjoy the highest of profiles within the industry, but they are very much at the business end of what we deliver and, as such, it’s vital that it benefits from a continuous programme of product investment underpinned by new technology.This will ensure that we have access to the very best
technical products and that when downtime does occur we can benefit from remote diagnostics and remote fixes.” With Praesepe also looking to protect its investments, the company will prioritise those machines with an eye on future trends.“From an operator’s perspective it’s also very important to ensure that any equipment we purchase is future proofed with modular options such as TITO acceptance and Debit Card capabilities included.” That future is still likely to revolve around hard currency, according to Davis, despite the growing use of contactless cards and near field communication technology that makes payments with mobile devices a possibility.“The phrase ‘cash is king’ obviously springs to mind and I think that despite the move towards cashless transactions in other areas of retailing, impulse purchasing will always be important to our sector,” said Davis.“Whilst we will always keep a watching eye on what’s taking place in comparable, parallel markets, our key objective is to be able to supply our FEC customers with 2p/10ps and £1s to our AWP players. It’s not rocket science, but it’s about doing the simple things perfectly.”
TECHNOLOGY
New ideas debuted at ATM Conference Cash machine technology and the importance of ATMs on-site were key points in the discussions held at this year’s European ATM Conference. future of cash machines was the subject of intense at this year’s European ATM Conference, Theldhediscussions in London during June, 2014. The event was organised by the European wing of ATMIA, the trade body for the ATM industry. Among its most prominent speakers were keynote presentations from the Bank of England, the European Commission and the European Central Bank. A number of new innovations in ATM manufacturing were exposed to the limelight for the first time during the conference, including technology from Ukranian company PrivatBank called ‘Topless ATMs.’ These devices make it possible for customers to access cash machines using their smartphones, by making use of the company’s proprietary contactless technology. If these devices become a commercial reality, it could obsolete a whole host of security concerns, with PrivatBank’s Topless ATM featuring no keypad or buttons. “We have ruthlessly cut off [the] completely unnecessary top from the usual ATM,” said the deputy chairman of PrivatBank, Alexander Vityaz. “Now Coinslot JULY 18 - JULY 24, 2014
each customer has his own display, keyboard and a card reader - a smartphone.” If players were to become comfortable with accessing ATMs in this fashion, it would make cash withdrawals faster and more convenient - a development of interest to coin-op operators looking to increase the amount of time customers spend on site, while earning commission on their in-venue cash machines. Cardtronics, the world’s largest non-bank ATM operator, was also on hand to present the result of its research into how the presence of cash machines increases foot traffic and customer spend. The company’s ‘The Value of Cash’ report indicated that almost 75 percent of UK consumers consider having an ATM on-site to be an important service. In a survey of retail customers, over half (53 percent) said they wouldn’t come back to the site if the ATM was removed or broken, a statistic likely to be reflected in the gaming and amusement industry. The Cardtronics report, produced in collaboration with
research agency Populus, also touched on the underexplored potential of ATM marketing. According to its results, a third of respondents would visit a shop more often if the onsite ATM dispensed discount coupons that could be used in-store. Among the other speakers taking part in the two-day event was Maxim Dareshin, head of self-service systems development department at Alfa-Bank. He took to the stage to discuss the ways in which ATMs that include cash recycling technology can help both deployers and operators, by ensuring that all kinds of notes are available at all times, increasing customer satisfaction and operational efficiency. The dates for next year’s event have already been confirmed, with the conference set to take place at the Lancaster London Hotel, London from 16-17 June, 2015. ATMIA are also behind the upcoming ATM Security 2014, held in London’s Victoria Park Plaza hotel from 14-15 October, 2014.
2377-p12-Essential_Coinslot NEW 15/07/2014 16:32 Page 6
JNC SALES TEL: 0117 9382552
TIME FOR A CHANGE? THE FUTURE OF CASH
Cash is king, but for how long? Although cash remains king in the UK’s coin-op industry, influences from abroad and successful trials on home soil indicate that we may be in for a cashless future, says Suzo-Happ sales director, John Vallis. oinslot: How would you characterise the strengths of a traditional cashC based system when compared to a
what they have available to spend. Our industry has come a long way in a relatively short space of time when it comes to payment methods. I remember people saying note acceptors on AWP’s wouldn’t take off and now they are on everything and machines with note recyclers pay out notes as well. There is also a big influence from the USA, where casinos have for years been using ticket-in/ticket-out systems.These are now widely used over here and have been very well accepted, so I think that although it is a way off, there will be more people willing and happy to use contactless methods as opposed to cash.
cashless operation? John Vallis: I think the biggest advantage of cash to the player is that they know exactly how much they have and exactly how much they can spend, by the same token they know how much they have won and lost too. Cashless and ticket systems are very good and provide significant operational and security benefits to operators, some of which allow for loyalty, bonus and player tracking systems to be added.These can be used to monitor what customers do and offer the player a different overall experience, in contrast to cash only CS: What can be done to maximise machines. change machine uptime? JV: Using quality peripherals and equipment, along with regular preventative CS: Do you think that players would be maintenance, are two key factors in mainhappy to give up using hard currency in favour of contactless and NFC systems? taining machine uptime. Coins and notes, JV:I think that players are being more grad- for example,are themselves very dirty and ually introduced to alternative payment also create a lot of dirt build up inside the methods and not only in our industry sec- machines. Regular cleaning of key comtors. Soon you will not be able to use cash ponents and sensors, etc help to ensure to pay for a bus ride in Central London, for optimum performance. Modules such as banknote dispensers example, and so there definitely is a general migration for people in day to day life also rely on good quality banknotes being used in the first place. Putting ripped, to not use cash to pay for things. At the moment, cash really does seem taped and folded notes into a dispenser to be key for a lot of people as they like to or recycler is a recipe for problems later see something tangible in their hands as on, as the old saying goes,‘rubbish in, rubopposed to a plastic card, which doesn’t bish out’! let them know how much they have and CS: What does the future look like for the use of cash in FEC and AGC environments? JV:Whilst I don’t think that cash will disappear from FEC’s and AGC’s in the foreseeable future, I think there will be more and more card, contactless and ticketing solutions out on the floors, integrated with even more different types of equipment. Some venues, such as bingo halls and a few AGC’s, have already implemented TITO and CITO Systems into their operations with varying degrees of success. As the playing public become more familiar and more confident with alternative payment methods I am sure we will see more of these types of systems in the field but I think as it stands right now: Cash is king.
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THOMAS 5001 ARDAC ELITE
£1,695
THOMAS CHANGE POINT (NOTE & COIN TO COIN)
£1,095
SLOTTO CHANGER REBUILD
£995 (ONE HOPPER) £1,195 (TWO HOPPER)
THOMAS QUE 3004 REBUILD (NOTE & COIN TO COIN) ....................£3,495 (INCLUDES 12 MONTH MANUFACTURER WARRANTY)
SCOTT TODD EL (NOTE & COIN TO COIN) ..............................................£1,295 GEE WEE TEE WGS 300 ..................................................................£1,295 GEE WEE TEE SCAN COIN AC3 (NOTE & COIN TO COIN).........................£1,195 COMESTERO 2 CHANGE (NOTE & COIN TO COIN + RECYCLER) ....................£995 ALL CHANGE BLUE NV9 (NOTE TO COIN)................................................£895 NAMCO 10P PACMAN CHANGE .........................................................£895
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Unit 1-2 King Georges Trading Estate, Davis Road, Chessington, Surrey KT9 1TT Tel: 020 8391 7700 Fax: 020 8391 7760 Email: sales@suzohapp.co.uk www.suzohapp.co.uk
Coinslot JULY 18 - JULY 24, 2014
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Essential Guide to ... ATM & Change Machines Products BRENT ELECTRONIC
Cost effective cash handling With high quality cash handling out machines from Comestero, Brent Electronic has a pedigree for offering top of the range products to the UK and Ireland. rent Electronic has been the exclusive distributor of the market-leading range of Comestero Products for the UK and Ireland since 2005. Italian cash handling specialist Comestero offers a wide variety of change machines to suit all sizes of operation, including the notes to coin Pro range. The Pro range is now even more secure and reliable, thanks to the connection of installed peripherals via ccTalk.The 32-bit CPU provides functions normally present only on change machines of higher range and price: such as importing/exporting configuration parameters, exporting accounting data and the useful function of machine cloning. Also available from Brent are the Comestero coin to note recyclers which encompass the Rock and Swing units.With
B
the Rock, a player can quickly change ban- easy management and maintenance. cally recharge the machine, to view the knotes into coins and can change the Equipped with the refill key, it allows the cash accounting and to disable banknote dispensing, when needed, without opencoins won into banknotes again swiftly, user to automatiing the money access door. Swing thanks to the practical frontal swinging is also safe against break-in or door that allows for the introduction of tampering attempts: the cabinet, any type of coin. With an armoured the powered locking mechadrawer, safety locks equipped with 12 nisms and the high-security side snag points and the high security side lock make it strong and sturdy in lock, Rock is as solid as its name sugany context. gests. “All machines in the ComesSwing is the new compact hightero range offer a high coin performance winnings cash-in capacity so this means less refillmachine. Suitable for any type of ing,” says Brent Electronics’Steve environment thanks to its comShort. “The level of quality and pact size, Swing has no rivals as far reliability is second to none and as reliability and security are conthis combined with extremely cerned. With its cutting-edge competitive prices means that technology, Swing performs all these change machines are the normal functions of a winamong the best on the market.” nings cash-in machine, ensuring
GEWETE
Time to change Time to GeWeTe With a range of advanced machines and targeted UK market support, GeWeTe is continuing to grow its reputation as one of the world’s leading cash handling providers.
Coinslot JULY 18 - JULY 24, 2014
eWeTe has been manufacturing high quality, secure and reliable cash hanG dling solutions for over 20 years. With over 60,000 machines installed world-wide the company has vast experience in a wide range of applications and market sectors. Having set up the UK and Irish office less than a year ago, Aristidis Tsikouras, managing director, commented: “I am proud to say that having Mark Edmundson in the team has helped us gain a better understanding of the UK markets and Mark has been successful in expanding our install base.” With one of the most extensive range of cash recycling machines available in the market GeWeTe has a model to suit all applications, from the Cash Recycler
Compact through to the Maxi Cash Recycler. PC based technology enables it to offer both CITO and TITO upon purchase or as an additional feature to add at a later date as a business changes to meet market conditions. The company is also working with partners to provide an electronic purse and membership system for various applications, including bingo and sports betting. One main feature of the GeWeTe range is the ability to have a multi-functional cash handling solution in one secure cabinet. Not only do their machines provide a standard cash in cash out service, they can also be a redemption system, staff cash float dispenser and deposit system. The company’s new design of the
model WGS 200 gives an ideal solution to replace a cash desk with one machine in the pusher area, allowing notes and coins to be inserted into the one machine for £1 and 2p coins out. This model also has a unique feature: the “FREM Module” which feeds coins into the hopper as required, so that if jams occur due to prizes getting into the hopper it is a quick and easy solution to remove the offending item without emptying the whole machine. The security of GeWeTE cabinets is one of the best in the market and with the volume of cash increasing in change machines this has to be a major point to consider when purchasing such equipment.
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SUZO-HAPP
JNC SALES
Making a change
The Importance of Change
A range of powerful change machines designed to be simple to install and maintain continue to be one of the company’s most consistent sellers, including those developed by Suzo-Happ itself. hange machines have been a long standing part of the Suzo-Happ prodC uct line up and continue to be an important part of an arcade, bingo and FEC operation. Suzo-Happ not only distributes change machines and coin recyclers for GeWeTe, but is also a change machine manufacturer and developer in its own right, thanks to its newly created CoinPro range. Global manufacturing and R&D resources ensure that the company is able to produce its machines to a customer’s exact requirements and budget, with fast delivery times and European stock holding. The modularity of Suzo-Happ’s products means that customers are able to buy a machine today and if they need to change the functionality, currency, etc at a later date then they can do this without heavy costs, kits or even buying a new machine. Suzo-Happ’s most popular models are the Arcade III Single Hopper and the Maxi III Dual Hopper machines, both of which are wall mounted and offer note to coin, coin to coin or note to coin functionality. Each machine has been designed to be reconfigured on an easy to use menu system with a few simple steps. The clean, uncomplicated internal design makes filling the machine and routine maintenance ‘child’s play’. In addition to the CoinPro changers, SuzoHapp also offer the coin recyclers from GeWeTe. These have continued to be very popular not only in arcades, but also in bingo halls and motorway service areas. They are simple to use and offer a
valuable service to the operators and customers alike. Customers can simply bulk drop the £1 coins into the machine and the recycler not only counts, but authenticates the coins, allowing the customer to change their coins for bank notes.The £1 coins are then recycled in the machine and become available to be dispensed as change for notes. Keeping coins circulating through the business can save operators money, as the cash is retained within their operation, reducing banking and ‘cash in transit’ fees. “Whatever our customers’ change machine requirements are,” said UK sales director, John Vallis,“the Suzo-Happ sales team are always on hand to offer help and advice on the most suitable products for their operation.”
Many arcades around the country depend on reliable and secure change machines to keep their operations running and JNC has a variety of cost-effective options available. knows the importance of having good, reliable change machines in JorderNC to maximise the takings of a site. The importance of change machines can’t be understated, as without change machines, customers won’t have the change to play machines. As the distributor of Thomas QUE 3004, JNC is confident that its customers will be getting a great quality product, fully refurbished by Thomas Automatics. The machine comes with a 12 month manufacturer warranty, at a price that is significantly lower than the new machine price. This comes with a top of the range Ardac Elite Note Acceptor, emphasising great value for money at just £3,495. Thomas has a fantastic reputation for providing a build of the highest quality and this is why JNC have been keen to partner them on these products. JNC also offer a wide range of used change machines at extremely competitive prices. Thomas 5001 machines have retained their value and are selling at £1,695. The specialist change machine engineering at JNC is of a high standard and it has been providing change machines into the UK and overseas markets for over 20 years. Using the expertise at JNC, we have developed the Slotto Change Machine, a 2p change machine that fulfils all the requirements and is only £995. This provides a great alternative change machine without breaking the bank. These machines are built in an Astra Slotto cabinet and are highly secure. The coin capacity is £300 (15,000 coins), and the visibility of the coins in the top of the cabinet, behind bullet-proof polycarbonate, is very appealing to customers. The machines have attractive graphics and stickers making it clear to customers where their nearest change machine is located. This change machine is also available with a note acceptor for notes to £1 and coin to 2p/10p. This change machine is now available in two versions, multicolour or blue. This machine has now been operated in our arcades, as well as in the market place from 2013, and has proved to be a reliable, cost effective change machine. Other used change machines available include Scott Todd EL2, GeWeTe, Change Points as well as All Change (note to coin with NV9) from only £895. Coinslot JULY 18 - JULY 24, 2014
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B 2 B
Sponsored by
Analysis
NOVOMATIC LEADS, OTHERS FOLLOW
CATEGORYC (£1/£100 Max.)
CATEGORYB3 (£2/£500 Max.)
FILMCHARTS
Single site
AGCs
UK Box Office Chart
This Last Week Week Name / Manufacturer
This Last Week Week Name / Manufacturer
This Last Week Week Name
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 10
DOND Winfall BFG Fiddle a Fortune REF Best of British REF DOND Lucky Streak BFG DOND Powerplay BFG Worminator QPS DOND The Big One BFG DOND Time to Play BFG Mega Rich BFG DOND Pure Gold BFG
Taken from a representative number of sites around the UK Supplied by national operator
1 2 3 4 5 6 7 8 9 10
Slotto 500 Astra Magic Lotto Ultra Novomatics King of Slots Blueprint T8 Barcrest Mega Bars Big Hit Project Triple 7 Barcrest Lady Luck Reflex Rainbow Riches Community Cash Barcrest TS22 Project Rainbow Kings Astra
MUSICCHARTS
AGCs
FEC - family
This Last Week Week Name / Manufacturer
This Last Week Week Name / Manufacturer
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
Encore T7 (GP2) SG Gaming Encore T7 (GP1) SG Gaming Encore T7 (GP3) SG Gaming Magic Games 100 Ultra Novomatic Magic Games 3 Novomatic Find the Lady 2 card Project X3000 multigame Amatic Triple 7 (GP2) SG Gaming Triple 7 (GP3) SG Gaming Bullion Bars 4 pPyer Astra
Based on data from a minimum of 10 locations. Supplied by Praesepe
1 2 3 4 5 6 7 8 9 10
Members clubs
This Last Week Week Name / Manufacturer
This Last Week Week Name / Manufacturer
Magic Games U/R Novomatic Rainbow Riches Party Barcrest Magic Games S/D Novomatic Pure Gold Project Free Play 70 Project Party Time Arena (4 Player) Astra Win Wall Celebrity Astra Bar X Diamonds 7 Electrocoin Win Wall Celebrity Astra Party Time Player Astra
Taken from a representative number of sites around the UK Supplied by Amusement Equipment Co Ltd
Coinslot JULY 18 - JULY 24, 2014
www.soundnet.net
1 2 3 4 5
1 2 3 4 5
Highest Earning Tracks on Sound Leisure jukeboxes This Last Week Week
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 8 9 7
Waves (Robin Schulz Remix) Mr Probz Ghost Ella Henderson Hideaway Kiesza Sing Ed Sheeran Budapest George Ezra Stay With Me Sam Smith Summer Calvin Harris All Of Me John Legend Happy Pharrell Williams Wiggle Jason Derulo feat. Snoop Dogg
Based on data supplied by Soundnet
Albums
Based on data from four sites Amusement Equipment Co Ltd
FEC - adult 1 2 3 4 5 6 9 8 9 10
UK Jukebox Chart http://www.sound net.net/
Bullion Bars (3 Player) Astra Party Time Classic (3 Player) Astra Party Games (4 Player) Astra Golden Games (3 Player) Mazooma Adders And Ladders (4 Player) Vivid Rainbow Riches (3 Player) Empire Goldrush Stampede (4 Player) Mazooma Party Time Arena (4 Player) Astra Party Time (3 Player) Astra DOND (4 Player) Bellfruit
CATEGORYB4 (£2/£4000 Max)
1 2 3 4 5 6 7 8 9 10
Mrs Brown's Boys D'Movie The Fault in Our Stars 22 Jump Street How to Train Your Dragon 2 Tammy Maleficent Chef Walking on Sunshine X-Men: Days of Future Past Edge of Tomorrow
Based on data supplied by a representative number of UK sites Supplied by RLMS Sales
CATEGORYD (10p/£5 Max.)
2 3 1 4 6 8 -
TAMMY
1 2 3 6 4 5 7 8 9
This Last Week Week
MANIC STREET PREACHERS: FUTUROLOGY
Alice Queen of Hearts Reflex Flamin’ 400 Reflex Jackpot 400 Barcrest Cops Judgement Pay BFG Street Casino Storm
1 2 3 4 5 6 7 8 9 10
1 4 5 3 2 8 7 6
X Ed Sheeran Futurology Manic Street Preachers Blue Smoke - The Best Of Dolly Parton In The Lonely Hour Sam Smith Wanted on Voyage George Ezra 5 Seconds of Summer 5 Seconds of Summer Ghost Stories Coldplay Live Life Living Example Caustic Love Paolo Nuitini 48:13 Kasabian
Downloads This Last Week Week
Based on data from representative sites. Supplied by sector professional
WILL I AM FT CODY WISE: IT’S MY BIRTHDAY
1 2 3 4 5 6 7 8 9 10
1 2 3 35 4 5 6 9
It’s My Birthday Will I Am ft Cody Wise Problem Ariana Grande ft Iggy Azalea Right Here Jess Glynne Ghost Elle Henderson Budapest George Ezra Somebody To You Vamps Gecko (Overdrive) Oliver Heldens & Becky Hill Sing Ed Sheeran Chandelier Sia A Sky Full of Stars Coldplay
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2377-p24-25-Listings_Coinslot NEW 15/07/2014 17:07 Page 1
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JNC Sales is currently promoting a range of outdoor amusement equipment products that are ideal for operators over summer. Among the company’s latest listings are Dawpol Boxers from £995, Bob the Builder kiddie ride (£1,195) and Wik Storm air hockey (£3,595)
CASH HANDLING JCM LANDS EUROPEAN INSTALLATION he winning ways continue for JCM Global across Europe, particularly in TPortugal, where another casino has named JCM its preferred bill validator supplier. Casino Estoril, one of Europe’s largest casinos, awarded the preferred distinction to JCM’s award-winning iVizion bill validator. The casino has been a JCM customer since 1997, utilising the group’s landmark WBA and UBA products. After a threemonth test, the casino has decided to evolve the floor with the faster iVizion.
www.thewon.co.uk
Pool Table and Toulet Blackball table football,” SAM said. “The colour combinations and design options are endless making the Blacklight ‘triplet’ the most decadent games in the market.”
CATEGORY B3 GAMING THE B3 OF CHOICE
Available through RLMS Sales, Slotto £500 comes fully loaded with 22 popular games. It also features an NV11 note recycler from Innovative Technology.
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To advertise here call Kathryn Norris on 01204 396 397
Coinslot JULY 18 - JULY 24, 2014
TONY GLANVILLE, RLMS SALES
stra Games’ Slotto £500 is the proving a popular Category B3 product for A adult gaming centres and bingo venues.
Amusement and Gaming Equipment Finance with Rates from 3.1%
sales@leisure-electronics.co.uk www.leisure-electronics.co.uk
Our sales so far on Cat product have been stro year-on-year seen a signif since the ne were introd
TABLE GAMES SHUFFLEBOARD LUXURY FROM SAM
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LAI GAMES SPARES arry Levy Amusements is now supplying a full range H of spare parts for LAI Games’ machines. The Broadstairs, Kentbased amusement product manufacturer became the exclusive UK distributor for LAI of the US in June. Of the appointment, LAI’s global head of sales, Marshall Ashdown said: “[Harry Levy is] incredibly well known and respected throughout the UK industry and we see many synergies between our two companies.”
2377-p24-25-Listings_Coinslot NEW 15/07/2014 17:07 Page 2
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MARKETPLACE
B2B Football Tables THE HIGHEST EARNING
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ANVILLE, RLMS SALES
Blackpool comes out on top Blackpool Pleasure Beach has been voted the UK’s best amusement venue. The list, compiled by TripAdvisor from millions of reviews, sees Blackpool trailed by Peppa Pig World in Hampshire and Alton Towers theme park.
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CASH HANDLING A YEAR OF GROWTH FOR INNOVATIVE TECHNOLOGY increasing staff numbers at cash handling equipTmentheOldham-based manufacturer Innovative Technology show no signs of slowing down, with eight new permanent staff having joined the company during May and June as well as 13 summer placement students. Karen Holloren, recruitment coordinator commented: “Over the last two months we’ve had staff join our electronics, design and marketing departments, including a number of new graduate positions. In total, 22 permanent new starters people have joined Innovative Technology in the first half of the year.
of group director of digital and crosschannel services. Cole-Johnson will be charged with leading the company’s digital assets. Birch worked alongside Cole-Johnson at his former company, William Hill. “Colin has over 15 years international digital gaming experience and, having worked with him previously, I know he will be a great addition to the team,” said Birch. “Rank is already the leading online bingo operator and Colin will be instrumental in ensuring we continue to drive growth and innovation in all our digital businesses whilst looking for opportunities to consolidate our position as a true multi-channel business.”
www.rlms-sales.com sales@rlms-sales.com
PUBS IN “GOOD HANDS” AFTER RESHUFFLE outgoing SecreTtaryheUnder of State for
APPOINTMENT HENRY BIRCH APPOINTS NEW RANK DIGITAL CHIEF enry Birch, CEO of The Rank Group, which operates Mecca Bingo and H the Grosvenor Casinos, has announced the appointment of Colin Cole-Johnson to the newly created role
the Department of Communities and Local Government (DCLG) Brandon Lewis has told the Publican’s Morning Advertiser that the pub industry will be “well looked after,” following his promotion to Minister of State for DCLG. Although a replacement for Lewis’ position has not yet been confirmed, he promised that pub operators would be in “good hands” following David Cameron’s government reshuffle.
Next week’s feature is Cat B3 To advertise, please call Kathryn on
01204 396397
Coinslot JULY 18 - JULY 24, 2014
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Classified
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UPCOMING FEATURES CAT B3 Issue 2378 - 25th July
POOL TABLES, CLOTHS & ACCESSORIES
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Coinslot July 18 - July 24, 2014
Comment Commenting on a comment
alex lee
Half full or half empty?
comment received an interesting response from an experienced industry stakeholder, whose views I respect, about a recent comment piece I wrote which hinted at a recovery for various coin-op sectors. I’d like to share some of the edited highlights with you for a number of reasons, not least because hopefully it will stimulate further debate and also because the person mentioned above has worked in coin-op long enough to know what he is talking about. I’d be very interested to see if his views are reflective of those of other UK single site stalwarts. In his correspondence, he stated: “With specific reference to the single site (pub) sector, and SWP in particular, it is difficult to share your enthusiasm for ‘recovery’. In fact, the whole concept of striving for ‘recovery’ is part of the wider problem in my opinion, as by definition it perpetuates this cancerous quest within coin-op to in some way get back to how things were in the past.This motivation is an obsession; it is fatally flawed and it is one of the major reasons why pretty much anybody who has felt like it has been able to stroll into our ‘world’ and
I
“
whisk our customers away.We cling to the past and as a result we lack ambition, we lack bravery and despite all claims to the contrary, we continually fail to innovate. As developers, we would love to do so but the (inflexible) business model that begins with retailers and makes its way down the supply chain to ourselves simply strangles all creativity and risktaking at birth.” He added: “The actual hard fact is that across the generation to which you have previously referred (18-30) there is almost total disinterest in the products that our sector produces. These hugely powerful ‘influencers’ of consumer spending can barely contain their indifference at the ‘blandness’ that confronts them.And at the root of it all - is a complete lack of interest in carrying or using cash… and coins in particular. Within the single site sector, it is time to rip up the rules and start all over with a blank sheet of paper. But if there is one thing that is predictable, it is that this won’t happen.” So what do we all think of that? Answers on an email to al@sjc.co.uk. Or for the next ten days,while I’m on annual leave, jw@sjc.co.uk.
All hail the redeemer
Redemption has pr video games has b according to the lates
alex lee media watch icket redemption has been a shot in the arm for the interTnational amusement business, offsetting ailing video game revenues and creating new ways of targeting a wider, more family-orientated demographic, according to Intergame. Its popularity, or at least its presence, varies between territories but in those that ticket redemption has taken hold, it has transformed the amusement experience. The big question now is whether it can continue to be a relevant entertainment option in the face of increasing pressure from home consoles and mobile gaming. As one manufacturer put it, coming up with a fresh new angle on redemption gameplay is “very hard.” At a time when the amusement industry seemed to be losing the battle against increasingly sophisticated home console games, ticket redemption came along and transformed the business. It is
without doubt the fastest growing form of amusements thanks to both the resources manufacturers are pumping into the design and development of new equipment and the amount of floor space operators are willing to give to these machines. “It wasn’t long ago where game rooms were 70 per cent video and 30 per cent redemption, today that mix is reversed,” said Anthony Maniscalco of Benchmark, a leading force within the redemption field. “Players want something that they cannot play at home. In addition, they also want something - tickets - as a reward for playing or achieving a high score. Traditional video games do not offer that.” Today, chains such as Chuck E. Cheese’s and Dave and Buster’s in the US - two of the largest businesses in the entertainment industry - utilise the redemption concept to great effect, attracting both families and adults. Chuck E. Cheese’s amusement games
generated sales of over $400m in 2013, for example. Joe Coppola of Innovative Concepts in Entertainment, or ICE, estimated that redemption games can be found in more than 75 countries today. His company was responsible for some of the industry’s biggest titles, such as Cyclone, which can be found in 6,000 locations worldwide, and Down The Clown. Meanwhile, the world’s largest video game collection has changed hands, and its old owner is $750,000 richer, according to mentalfloss.com. Michael Thomasson’s collection of over 11,000 games sold at auction for three-quarters of a million dollars to someone using the pseudonym peeps_10091970. The bidding started at $150,000 but eventually landed inside the $700,000$800,000 range Thomasson predicted it would. Michael Thomasson started amassing his hoard in 1998 when he managed a series of
y?
2377-p30-31-comment_Coinslot NEW 14/07/2014 14:37 Page 2
Coinslot July 18 - July 24, 2014 31
“With consumers now more empowered than ever before, loyalty schemes have become a widely-used tactic among retailers, and increasingly so among restaurant and pub operators.”
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BEN CHESSER, CEO, FOOTFALL123
“ ”
quote unquote
“We are delighted that The Sun has come on board with the campaign through their #StickYourVAT campaign. But your involvement is crucial if we are to make the most of this attention and put the government under real pressure. We need you, your staff and our customers to make their support loudly heard.”
Footfall figures point to acceleration in UK high street recovery
GRAHAM WASON, CHAIRMAN, CUT TOURIST VAT
“Pinball is about to become legal again in Oakland, CA, after some 80 years. The city’s ban against the coin-op staple went into effect in the 1930s because the game was viewed largely as a gambling device.” STAFF REPORTER, VENDING TIMES
“The ‘swipe generation’ is an entirely different animal than kids of the past and toy companies should ignore this at their peril. Great brands will always evolve and grow with the times and as kids are now so digitally savvy, we should all ensure that innovation in toy encompasses this.” CATHERINE LAWRENCE, BRAND MANAGER, CARTE BLANCHE
his Fantasy Scenes show consists of science fictionesque images that evoke the wonder of adolescence. The Fantasy Scenes are ten hyper-real coastal vistas, featuring vintage arcade machines as their central subjects. Each work consists fully of original photography, with the backgrounds augmented images of Passarella’s native Whitley Bay. The video games central to each image come from the industry’s salad days: titles such as Out Run, Gauntlet and Afterburner. Passarella said: “I wanted the machines to have a monolithic presence in each of the artworks, their arrival spreads colour through the landscapes and sky - a Utopian vision in sharp contrast to the collapsing Victorian seaside town that is Whitley Bay now.” His personal vision of his home town is reminiscent of fellow north easterner Ridley Scott, who famously used the skyline of Middlesbrough to
tim denison comment psos compiles the Retail Traffic Index (RTI), which is derived Ifrom the number of individual
mption has proved to be a fillip for the amusement sector, the world’s biggest collection of games has been sold and an art exhibition featuring coin-op cabinets has just begun ding to the latest industry-related newsflashes.
independent and online video game stores. In 2012, Guinness certified it as the world’s largest video game collection. According to Yahoo!, this wasn’t the first time Thomasson has sold a collection of video games - in 1989 he sold his games in order to buy a Sega Genesis (aka Mega Drive), and then he sold a larger collection in 1998 to pay for his wedding. This third - and by far the biggest - collection filled up his basement and spilled over into the rest of his house. At the time of writing, they are checking to see if peeps_10091970’s bid is legit as the winning bidder had no user feedback on the auction site. And finally, ‘contemporary auteur’ Danny Passarella has unveiled his first ever art exhibition, Fantasy Scenes, in The Gallery at Forge & Co this summer, according to thelondoneconomic.com. While he is noted for his Passarella Death Squad project spanning fashion and music,
The recovery of the UK (non-food) retail market accelerated in June, as reflected in the latest footfall figures from Ipsos Retail Performance, which augurs well for high street AGCs, bingo venues and inland arcades. Ipsos’ director of retail intelligence Tim Denison takes up the story.
frame his iconic film Blade Runner. The machines themselves were sourced through aficionados in Europe and America. He said: “In a digital age, such devoted eccentrics are few and far between, equally, back when these machines which are now found on your phone - were around, you had to get off your arse to be entertained.” A keen affinity with retro arcade machines isn’t necessary to enjoy the pieces though, hopes Passarella: “I don’t own a console or play games now. The people I’m aiming at don’t really either, but they remember these machines.”
shoppers entering over 4,000 non-food retail stores across the UK. In June, the Retail Traffic Index increased by 7.6 per cent on May and fell 2.5 per cent yearon-year on June 2013, much in line with the month’s forecasts. Footfall for the second quarter (Q2) closed 1.2 per cent down on that of Q2 2013, an improvement on the deficit of 1.6 per cent in Q1.This is the fifth quarter in a row that the year-onyear gap has narrowed, underlining the progressive nature of the recovery on the high street. Scotland and Northern Ireland posted a strong performance in June, with footfall rising 15.6 per cent on May, and 2.3 per cent year-on-year. This is expected to continue in July, with an influx of visitors to Glasgow for the Commonwealth Games. The other region that benefited from rising year-onyear footfall was the Midlands, which saw a 0.2 per cent rise following a 0.6 per cent rise last month. The month was slightly better than forecast, as there was less disruption than predicted to weekly shopping routines during the FIFA World Cup. England’s early exit from the competition, coupled with the late kick-off times, reduced the negative impact on footfall that is normally felt during major sporting events. Customers were also out in force for the arrival of the
summer sales, which began breaking during the second week of June,a week earlier than last year. These latest results are further testament that the economy continues to recover. Whilst year-on-year footfall levels across the country are still falling, the amount by which they are dropping is decreasing quarter by quarter, which will give reassurance to retailers that demand is recovering. The return of shoppers to the high street has been a gradual process, as confidence in the economy and household financial security has grown.The fact that progress has been slow is by no means a bad thing, far better than a return to the ‘famine’ or ‘feast’ mentality that has dogged the past. Looking at the first half of the year, the Midlands achieved the best year-on-year results as the only region to achieve growth in non-food retail footfall. In comparison, Wales and the South West has seen the slowest recovery, with wide spread flooding impacting on footfall through January and February. It has been a far more positive the first half of the year for retailers than any since 2009 across most of the country.Whilst there has been acceleration in the rate of recovery, the timing of the impending rise in interest rates must be carefully considered, so as not to stifle consumer confidence and spending, putting retailing on the back foot again.
2377-p32-newsweek_Coinslot NEW 15/07/2014 14:31 Page 1
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Coinslot July 18 - July 24, 2014
Newsweek THE HOME OF DIGITAL SIGNAGE igital Signage London, the UK’s only conference and exhibition completely dedicated to the digital signage industry, opens for its second year at the Barbican Centre on the October 15-16. Co-located with Kiosk London Expo 2014, and with all of the UK’s leading solutions providers exhibiting this year, it is promising to be an exciting event. The show will act as the central meeting point for the implementation digital sig-
D
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RGT launches fundraising expedition to China he Responsible Gambling Trust has challenged people working in the gambling industry to walk the length of the Great Wall of China to help raise money for the charity.It is leading a fundraising expedition to China in April 2015 which seeks to raise a minimum of £50,000 towards research, education and treatment for problem gambling in the UK. The trip will be the latest in a series of annual international fundraisers undertaken by the charity. Since it was founded in 2012,the RGT has taken teams to Kilimanjaro
T
nage solutions and technologies throughout the UK. ENTER THE GAMING ARENA
T
he 2014 edition of Entertainment Arena Expo takes
base camp and across the Sahara know that many people in the gambling industry care Desert raising a total of £100,000 in deeply about probaid of minimising gambling related lem gambling and harm.The sum raised will help the want to make a RGT to achieve its 2014/15 social contribufundraising target of £7m. tion. The The six-day,46km trek will take Responsible volunteers along unrestored secGamblingTrust is tions of the Great Wall. Trekkers very grateful for will also have the opportunity to the support it visit Beijing and explore the attractions of China’s capital city including the Forbidden City and Tiananmen Square. Marc Etches, CEO of the RGT, said: “I
place as Romexpo Fairground in Bucharest, Romania, on September 2-4. The international exhibition will feature the leading products and solutions for casino games, games of chance, video games, furni-
receives each year from gambling companies of all sizes but we need to raise more if we are to continue to provide first-class support to problem gamblers in the UK.This is a great opportunity to help problem gamblers while having a truly memorable experience. Anybody interested in taking part in the RGT’s Great Wall of China challenge can visit www.charitychallenge.com/expedition/2083/Great-Wall-Discovery or contact Alan Armstrong on 020 7287 1994 or Alan@responsiblegamblingtrust.org.uk.
ture, table games and amusement products. “In three days, visitors will get information about products, technologies and opportunities offered by the Romanian gaming industry,” the Entertainment Arena Expo organisers said.
Calendar AUGUST 2014 12-14 Australasian Gaming Expo Sydney Exhibition Centre, Sydney, Australia www.austgamingexpo.com
SEPTEMBER 2014 2-4 Entertainment Arena Expo, Romexpo Fair Ground, Bucharest, Romania www.earena.ro 2-4 Playfair at SALTEX 2014 Royal Windsor Racecourse, Windsor, UK www.playfairuk.com
23-25 Euro Attractions Show, RAI Exhibition Centre, Amsterdam, Netherlands www.iaapa.org/eas 30-2 LIW 2014 NEC, Birmingham, UK www.liw.co.uk
OCTOBER 7-9 Brand Licensing Europe Olympia, London, UK www.brandlicensing.eu
15-16 The Autumn Coin Op Show Chelsea Football Club, London, UK www.coin-opshow.co.uk 15-16 Kiosk London Expo & Digital Signage London Expo Barbican Centre, London, UK www.kiosklondon.co.uk / www.digitalsignagelondon.co.uk
15-17 ENADA Rome Rome Expo Centre, Rome, Italy www.enada.it 16-17 Surexpo Expo XXI Centre, Warsaw, Poland www.wigortargi.com
30-2 G2E 2014 Sands Expo & Convention Centre, Las Vegas, US www.globalgamingexpo.com
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