TRAILBLAZER
Writers: More Matshediso and SAnews
Khawuleza app to improve service delivery
G
overnment efforts
vice delivery complaints
to improve service
in all official languages
Access to services
delivery and em-
through their cellphones
Nkosi explains that the
with something that the
power citizens have been
and track their queries
idea to develop the
youth would like to use
given a boost, thanks
through a reference
app came about when
to access government
to the newly launched
number.
Deputy Minister Siweya
services.”
Khawuleza mobile app. The brain behind the
Whistle-blowers will now be able to report any
was appointed to the department.
and also modernise it. We thought of coming up
Nkosi says the development of the app was centred on access to
app is young systems
poor service delivery and
“She had put together a
and data architect
corruption anonymously.
think tank to look at how
services, being able to
Currently in the pilot
we could improve access
track the communication
at the Department of
phase, the app will focus
to the Presidential Hotline
process after a complaint
Planning, Monitoring and
on service delivery
Evaluation (DPME).
in Limpopo.
Katlego Nkosi, who works
Recently, the Deputy
Based on experi-
Minister in The Presidency,
ence gathered
Thembi Siweya, launched
and an assess-
the modernised Presiden-
ment of the state
tial Hotline, which comes
of readiness in
with the Khawuleza mo-
other provinces,
bile app and USSD code.
the Khawuleza
Currently, the Presi-
mobile app and
dential Hotline can only
USSD code will
be reached through
be rolled out in
telephone and email
the remaining
channels, with a target
eight provinces,
turnaround time of seven
an effort which will
days.
then culminate in
However, the new app
a national launch
and USSD code will en-
of a re-engineered
able citizens to lodge ser-
Presidential Hotline.
38
K atlego Nkosi is creating and implementing technology that improves the lives of South Africans.
Public Sector Manager • December 2020/January 2021
