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Fig. 125: Sense
Stakeholders Involved
Primary stakeholders: UP citizens; Secondary stakeholders: UP Police, MDSL, Hexagon, Avaya, Ernst & Young.
Stakeholder Name
UP Police Ernst & Young Mahindra Defense Systems Ltd (MDSL) Avaya Hexagon
Role
End Customer, Outlining the requirement Project Management Consultant Master System Integrator Telephony Systems Provider Core Computer Aided Dispatch System provider
Solution and Implementation
A centralized communications centre was established in the capital, Lucknow, to receive all calls for service and dispatch responders directly from across the state. UP Police also set up a disaster recovery centre in Bangalore and two mirrored operational centres at Noida and Allahabad, which operate at 15% capacity of the main facility.
In addition to core call-taking and dispatching capabilities, Hexagon deployed its powerful mobile application, which provides district supervisors and field officers with mobile dispatching functions on smartphones and tablets. Hexagon also developed other solutions, such as patrol management and citizen mobile applications.
