CPD Project Overview Carnet de Passage en Douane (CPD) online integrated Management System Client: Ait / fiA Business Consultant: Geoff elske
CPD Project Overview - Mind Maps - V1.2
23-01-2014
1
CPD project Description To develop and implement a secure integrated and centralised CPD administration and stock management system that will improve productivity, minimise fraudulent transactions, provide the FIA, Club management and the Insurance Company with an up to the minute understanding of stock levels; the tracking of the application, issuing, discharging and potential claims of CPD’s; as well as a Reporting Suite that provides current and automated Business Intelligence.
CPD Project Overview - Mind Maps - V1.2
23-01-2014
2
Project Goals 1.
A global centralised system providing a full view and understanding / tracking of the application, issuing and potential claims of CPD’s.
2.
A fully integrated and centralised CPD administration and stock management process, which allows FIA head office, Club management and the Insurance Company an up to the minute understanding of stock levels, order processing, applications pending, applications completed (issued), as well as an online ordering system.
3.
Collaboration (and possible integration) with the Insurer’s CPD Claims process / system.
4.
A digital document storage and archiving facility.
5.
An automated real time BI data collection process and system.
6.
A Communication platform – allowing updates, blogs, training actions, FAQ’s and relevant information about the CPD programme.
7.
An online “Self-help training” or FAQ’s process.
8.
Improved productivity through automated processes, ensuring little or no manual reconciling and reporting.
9.
Ability to allow both internal and external users to access the system / application without downloading any software
10.
Ability to incorporate automated routing and notifications based on business rules
11.
Ability to search and locate a single CPD in the system
CPD Project Overview - Mind Maps - V1.2
23-01-2014
3
CPD Project Stakeholders
FIA UN / WCO
Ensight
CPD
CG Consulting
Guarantor Club
CPD Project Overview - Mind Maps - V1.2
National Customs Authority
Issuing Club
23-01-2014
4
CPD PROJECT PHASES Go live
Testing
Development System Spec
Where we currently are in the project
Scope Concept CPD Project Overview - Mind Maps - V1.2
23-01-2014
5
Project timeline 2014 Jan
Feb
Mar Spec doc approve d
Project approv al
Scope and functionality
Apr
May ...
Quote approve d
Dev Quote submitted Project plan provided
System specification document Review of specification document
CPD Project Overview - Mind Maps - V1.2
Project development – phases and dates TBC
23-01-2014
6
CPD System Modules
System Administration module • Country • Administrators • Users
Inventory Management Module • Stock Control • CPD in • CPD out • Insurance A • Insurance B • Pricing
Communication tools Module (FIA) •Newsletter •Info update •Email
CPD Status Module
Reports (BI) Module
• Full view of CPD status per Club / Country • Claims Management
CPD Information Module •CPD Handbook •Legal Information •Customs Council
CPD Project Overview - Mind Maps - V1.2
• Reporting options • Export Filter
Self Help Module •FAQ's •Process and Procedures Manual •Self Help Section
23-01-2014
7
CPD Status (Club Level)
CPD received CPD issued CPD Cancelled
Documentation storage
Application Closed
Issued
Extensions / replacement B Insurance
Discharged Nondischarged
CPD Project Overview - Mind Maps - V1.2
Refer Claims procedure
23-01-2014
8
Application
CPD – National Customs Authority (Claims or non discharged CPD)
Closed
Issued
Discharged
Nondischarged
Insurer No evidence – Insurance Claim process
Evidence
Issuing Club
Automated Notification via the system
Provisional notification Notice
Formal Notification
Customs Authority
Guarantor Club
Evidence received
Claims procedure
Withdrawal
Payment received
CPD Project Overview - Mind Maps - V1.2
23-01-2014
9
National Customs Authority – Border control (Wish list option – Border official capture entry / exit live onto the system)
Application
Closed
Issued
Discharged
Insurer
Issuing Club Stakeholder can ascertain where traveller is on journey
CPD system updated
Guarantor Club
CPD Project Overview - Mind Maps - V1.2
Enters date of entry Stamps CPD document
Border post official logs onto system
Border post – Entry / exit
23-01-2014
Traveller
10
Inventory management
1. FIA Head office
2. Insurer
Supplier
Allocates Insurance Policies
Physical CPD stock
Stock sent to Club System updated
Receives Stock (In)
3. Issuing Club Application
Closed
Issued
System Allocates CPD series to the Club
CPD System
Orders CPD’s via system
Physical CPD stock
Issues CPD to traveller (Out)
Stock holding adjusted on system
Information is captured onto CPD system
Discharged
CPD Project Overview - Mind Maps - V1.2
23-01-2014
11
UN / WCO
FIA administrator
Communication Module
Insurer
Information
Forum
News
Self help
CPD Information
Blog
Up Skilling
A regular email newsletter
A section where network users can access Process manual, FAQ’s, Training modules
CPD Handbook, UN / WCO info, Customs Council
A forum where CPD network users can discuss or interact with each other
Club users CPD Project Overview - Mind Maps - V1.2
23-01-2014
12
Knowledge Management Insurance
Allocated Insurance Policies
Insurance Claims
CPD Product information
Physical CPD stock at FIA
Physical CPD stock per Club
CPD orders in transit
Issued CPD’s
Discharged CPD’s
Non -Discharged CPD’s
Insurance payout's
CPD System
Information
Communication platform /tools
CPD Status
User training tools
Provisional Claim Notifications
Claims in progress
Evidence requests
Evidence received
Claims withdrawn
Claims settled
Club Club User network data base
User skills / knowledge
User training requirements
Business Intelligence
Territorial demographics
Destination demographics
Acceptance / non-acceptance of CPD
Traveller demographics
CRM opportunities
Up sell opportunities
Information that can be shared with UN / WCO
Reporting
Customs
National Customs network data base
User skills / knowledge
User training requirements
System Alarms
CPD Project Overview - Mind Maps - V1.2
23-01-2014
13
Info required for System Set up
1
2 3 4 5 6
• FIA users information • Language requirements • Country Information – acceptance of CPD • Country Information – non/acceptance or not required • Club Information • Club users information • National Customs Authority (per country) • National Customs users • CPD Product Information • Ordering process • Insurer users • Policy Issuing
CPD Project Overview - Mind Maps - V1.2
23-01-2014
14