New Bank Operating Model for a German bank in Italy

German Bank in Italy – New Bank Operating Model

Business Challenge

 Improve the operative control and efficiency in order to reduce operational risk  Increase profitability in the PBB (Private & Business Banking) branch network

German Bank in Italy – New Bank Operating Model

GFT Performance

 Perform the functional design of the application layer managing including a concept for the transition phase from the old to the new system  Consultancy for the device integration method and management of the technical integration project  Project duration of 2 years. Team of around 25 people involved

German Bank in Italy – New Bank Operating Model

Outcome / Benefits  Integrate the recycler and the Advanced Cheque Reader (ACR) device with the teller application inside the branch environment (thin client and Citrix) via TCPIP  The recycler reduces the time spent by the teller to manage banknotes, count & identify damaged and false banknotes  The ACR reduces the time spent by the teller to execute Front Office Banking and Audit Transactions requesting those tasks to a Back Office team  Unico concentrates different flows in only one, binding the searching and insertion of the customers in customer’s data legacy system (Partner Data) with the other subsystem checking the quality of customers  Conto online designs a new process that the opening of current accounts, reduces the time spent by the Back Office teller and reduces the time spent by F&F (Finanza&Futuro) administrators in the compilation of the contract forms.

German Bank in Italy – New Bank Operating Model

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