Siebel based CRM-Application with focus on Workflow Management
Business Challenge
Design and development of a CRM-application with focus on the Workflow Management Merge with a westphalian Insurance and an Insurance in northern Germany required a process- and IT alignment Connection of the external interfaces to Siebel CRM
© Copyright GFT Technologies AG
Siebel based CRM-Application with focus on Workflow Management
GFT Performance
Support with the Migration of the CRM Application from Siebel 7.5 to 7.8 Ensuring of client capability for the merged insurances Support with the integration of the Host-Portfolio system of the northern insurance Support within the developement of Workflow/CRM as a subproject in-between the project 2,5
© Copyright GFT Technologies AG
Siebel based CRM-Application with focus on Workflow Management
Outcome/Benefits
Central stacking for client information in a system for the new insurance Central stacking of client information at DMS Implementation of the electronical file Process alignment in the internal sales administration and service of the insurance Alignment of the IT- architecture at CRM/DMS Efficiency and quality benefits within the customer support of the insurance
© Copyright GFT Technologies AG
Siebel based CRM-Application with focus on Workflow Management
Š Copyright GFT Technologies AG