Outsourcing of complete IT department for a large international bank in Spain

Large international bank in Spain – Outsourcing of complete IT department

Business Challenge

 Outsourcing of the client’s IT department in charge on retail banking and asset management operations  Transfer of 94 people in 2 different locations (Barcelona and Madrid)  Service provided to the client’s operations in Spain and Portugal  Services includes Run-the-Business (RTB), including 24x7 services, and Change -the-Business (CTB) and projects  Fixed price for RTB services and minimum committed for CTB projects

Large international bank in Spain – Outsourcing of complete IT department

GFT Performance

 GFT is main responsible for maintaining the bank up and running  GFT has set up a team of 190 people to perform the service  Internationalization of the clusters to take advantage of the core knowledge in other international locations of the client

Large international bank in Spain – Outsourcing of complete IT department

Outcome / Benefits

 New organizational structure (functional clusters) to be aligned to provide international services  Leaner management structure with focus on services  Same teams providing RTB and CTB services  Reuse of skilled staff for other projects in the client’s international areas

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