CONNECTIONS November 2019
An award-winning newsletter for Orange Regional Medical Center employees, physicians and volunteers
From the President & CEO The holiday season is a time to give thanks and celebrate. At Orange Regional, we’ve been fortunate to celebrate many accomplishments and national recognitions this year. I am grateful for every member of our hospital family for the extraordinary things you do every day to provide our community with quality healthcare. As a result, I hear continuous praise through comments, emails, letters and social media from satisfied patients and their families. Our profession requires us to take care of others, but it’s important to also care for ourselves. Please embrace a healthy lifestyle by eating well, exercising frequently, getting enough
rest every day and spending time with friends and loved ones. The benefits of caring for yourself have a positive effect on people you come in contact with and ultimately help to provide an exceptional experience to patients and visitors. As a growing healthcare system, it’s important we stay focused and dedicated to improving the health of our community. Together we can continue to make a difference in the lives of our patients. Thank you for all you do! Sincerely,
Scott Batulis, President & CEO
Respiratory Therapist Dianne Pearce was awarded Orange Regional’s BEE Award for "Being Exceptional Everyday." Dianne is an employee who goes above and beyond to deliver exceptional care to our patients. Thank you, Diane, for all you do. Orange Regional’s Be Exceptional Everyday (BEE) Award recognizes and celebrates a care team member for providing extraordinary, compassionate care. To make a nomination, email BEEAward@ghvhs.org.
CONNECTIONS
Greater Hudson Valley Health System Medical Group Update Welcome New Providers
Sophie Harrison, CNM Women’s Health
Ronica Bennett, CM Women’s Health
Iswarya Jagadesan, MD Pediatric Hospitalist
Theresa Raposo Marques, PA-C Urology
Irene Moloney, FNP-BC Hospice and Palliative Care
Staff Memorial Reflection Garden A new reflection garden has taken shape at the northwest corner of the fitness trail. This garden will serve as a memorial for employees who have passed on. For several years, Director of Interior Design and Aesthetics, Nina Favata, has envisioned a place on campus where staff could go after losing a beloved colleague – a place where their name could be a permanent fixture of the environment, in a beautiful, natural setting. This year, there was an opportunity to make the vision become a reality. The completed garden will have two benches and a central reflection sculpture of polished granite, with an inspiring quote engraved on top. In time, the pathway will be lush with tall grasses, flowering bushes and mature trees. The area is intended to be peaceful and comforting, allowing for an atmosphere of privacy and quiet reflection. The garden will be unveiled in spring 2020. The pavers will be engraved with the names of staff members who pass beginning in 2020 and continue through years to come. For more information, contact Nina at nfavata@ghvhs.org.
2
NOVEMBER 2019
Manager of Pulmonary Rehabilitation Elyse Carroll, BS, RRT, CTTS was awarded with the 2019 PHIL Award. The PHIL Award honors and recognizes respiratory therapists who provide outstanding care. Six patients in the Pulmonary Rehabilitation program nominated Elyse and shared their thoughts on how she helped restore their quality of life.
Elyse Carroll, BS, RRT, CTTS
One patient described Elyse as, “A refreshing combination of competence, compassion and care. You gave us hope.” The Quarterly Team Awards went to the Infusion, Radiation and Patient Transport teams. These dedicated individuals were recognized for going above and beyond to provide an exceptional patient and family experience. Good job.
Coming Up Daisies Congratulations to Orange Regional’s most recent recipient of the DAISY Award for Extraordinary Nurses, Sarah Schwinzer, RN 3 West/SICU. Thank you, Sarah, for being the wonderful, compassionate caregiver that you are! DAISY Award honorees personify Orange Regional’s remarkable patient experience. Nurses who demonstrate nursing excellence by providing exceptional patient care in a progressive, dynamic and healing environment can be nominated and winners will be recognized as outstanding role models within our nursing community. Sarah Schwinzer, RN
To nominate a nurse for the DAISY Award, visit www.ormc.org/daisyaward.
Good Catch Awards Congratulations to Kimberli Beam and Fabrisa Gallagher, who received Good Catch Awards. A good catch occurs when corrective action and/or timely intervention prevents an incident or medical error from happening. Nominations are accepted throughout the year and are judged by a Patient Safety Subcommittee. For more information about the Good Catch Award, contact QA Data Coordinator, Katie Haun, at 333-1294 or khaun@ghvhs.org. 3
Welcome New Employees
Veronica Acevedo Ramos Jarell Anthony Tiffany Barnes Lauren Berdecia Cecilia Boakye Emily Bowman Jennifer Cruz Sean Cunnane Alexandria Degnan Alexandra Diaz Danielle Durkin Matthew Erickson Monique Gill Alexandria Glidden Ramonita Gomez-Rolls Manuel Gonzalez Ralph Grossi, Jr. Mary Claire Haul Simone Higdon Jonathan Hull Elise King Kelly Kline Kaitlan Krauss Joseph Lieberman Lucia Maldonado-Dicks Lucilla Mann Carly Marshall Charrie Matthews Amanda Meade Mary Morris Assem Nangoi Leela O'Leary Jessica Owens Ana Perez Sonya Pierre Ashley Pinel Debra Podgorski Shania Pointer Irene Ramirez-Mateo Kathleen Reese Lovemar Robinson Taylor Sanok Aideliz Santiago John Santiago Nancy Shannon Quinn Jamera Shuford Kelsi Smith Jessica Swaggerty Leah Turner Thalia Vega Monica Vicente Erin Wade Ebony Watson
CONNECTIONS
GHVHS Quality and Patient Safety Award Celebration The GHVHS Quality and Patient Safety “Game of Thrones” Awards took place on October 24. The awards honor significant quality achievements that benefit our patients. Congratulations to those who earned special recognition:
Category One GOLD:
Category Four GOLD:
CRMC CLABSI Reduction
ORMC 3 North Falls Reduction
Super Hero Award
Diplomat Award
This team reduced CLABSI infections across many areas: CCU - CLABSI free for 38 months; 2 West - CLABSI free for 12 months and 5 East CLABSI free for 9 months through improved care protocols, education, documentation and monitoring.
The 3 North team decreased falls by 70% and falls with injury by 75% through implementation of a comprehensive falls reduction program.
Category Two GOLD:
ORMC ERAS Total Joint Replacement
Category Five GOLD:
Powerful Women Award
Maester Award
The ERAS team implemented standard clinical pathways and protocols through all phases of Total Joint Replacement surgery, enhanced patient pre-op and post-op education, reduced length of stay from 2.1 days to 1.5 days and improved patient experience to a score of 85.7%.
ORMC Prevention of Retained Surgical Items This team reduced the incidence of Retained Surgical Items (RSIs) to zero through implementation of enhanced OR count processes and technology. Category Three GOLD:
Category Six GOLD:
Explorer Award
Inventor Award
Cath Lab 1st Medical Contact to Balloon
ORMC Opioid Stewardship
This team elevated the level of pre-hospital care for STEMI patients by working with EMS and the hospital team; improved pre-hospital communication, documentation at time of hospital arrival and ultimately improved the door-to-balloon time within 90 minutes.
This team significantly reduced the total amount of opioids prescribed through tracking provider prescribing patterns and implementing order sets that encourage use of multi-modal pain regimes minimizing the need for narcotics.
ORGANIZATIONAL WINNERS The winning teams for these very special awards are selected based on achieving the highest, top scores in the following areas: • Master of the North (aka the Double Crown): Culture of Safety and Employee Engagement • Master of the Iron Throne (aka the Triple Crown): Culture of Safety, Employee Engagement and Patient Experience
Master of the North Award: ORMC Patient Advocacy and Guest Services Master of the Iron Throne Award: CRMC Occupational, Physical and Speech Therapy
4
NOVEMBER 2019
Scenes from the Celebration
5
CONNECTIONS
2019 Making Strikes Against Breast Cancer Walk
At Orange Regional, employees, volunteers, patients and visitors demonstrate the capacity to serve and give back both inside and outside of the organization. Whether it’s by participating in a charity walk, volunteering within the community, sending assistance to those in need or by holding sales and contributing funds in support of a good cause, our Hospital family sure is generous. This year, Orange Regional registered 211 people for the Making Strides Against Breast Cancer Walk, with 23 department teams participating. We’ve currently raised $43,331 including our sponsorship, Real Men Wear Pink and team contribution. Fundraising ends on December 31, 2019.
6
NOVEMBER 2019
Lowe’s Safety Day
Emergency Preparedness at Home Depot
On October 19, Miguel Rodrigues and Robin Masiero, of Emergency Management, participated in the Emergency Preparedness and Fire Safety Expo at Home Depot in the Town of Wallkill.
The Trauma and Injury Prevention and Child Life Departments participated in "Lowe’s Safety Day", where they provided car seat inspections.
Fiesta Latina
Team ORMC and ORMG Joins Walk to End Lupus
Members of the Hudson Valley Fiesta Latina committee, Reuben Estrada and Rosa Otero-Walsh, said “thank you” for the support Orange Regional gave to the 5th Annual Hudson Valley Fiesta Latina at Museum Village in Monroe in September. The Fiesta Latina is a celebration of American history promoting family, faith and country. It encourages and promotes American history within the newly arriving Latino immigrant community.
Thank you to all staff who participated in the Hudson Valley Walk To End Lupus.
Healthy Heart Program Champions Our Healthy Heart Program Champions were spotted doing community outreach recently, at the Middletown Shop Rite on Dolson Avenue! Laboratory Supervisor Beth Post, RN, MT (POCS), and Lead Nurse Clinician Theresa Scotto, BSN, RN were there to exhibit the “Exceptional Patient Experience” acknowledgement standard in Nursing by offering the Healthy Heart Program to shoppers. Orange Regional is seeking Magnet re-designation, and the Healthy Heart Program participates with numerous Worksite Wellness Programs, Community Health Centers and Employee Health Programs throughout Orange and Sullivan County. The program illustrates the nursing standard for an exceptional patient experience with screenings, which now include Lipid Profiles and Blood Glucose levels, and fosters the relationship between the laboratory and nursing departments. 7
CONNECTIONS
An ORMC Halloween
Blood Drive
First Wednesday of the month 10:00 a.m. to 3:00 p.m.
Check out the great costumes employees sported in celebration of Halloween. Thank you for your spirit, everyone.
The donor bus will be outside of the Main Campus entrance.
Holiday Hours Specialty Care and Primary Care: Christmas – closed New Year’s Day – closed Urgent Care: Christmas Eve
8:00 a.m. to 4:00 p.m.
Christmas Day
10:00 a.m. to 2:00 p.m.
New Year’s Eve 8:00 a.m. to 4:00 p.m. New Year’s Day 8:00 a.m. to 6:00 p.m.
Auxiliary Vendor Sales Program Sales take place on the ground floor of the Main Campus in the Conference Center Lobby. December 9
Scrubs Nyack
December 17
$7 Guy
December 10 Scrubs Nyack
December 18
Eleanor Jewelers
December 11
Nuts Plus
December 19
Save on Sweats
December 12
Kids Stuff
December 20 D and D Designs
December 13
Mostly Silver
December 23 Leslie’s Jewelry
December 16
Simple Treasures
December 24 Nuts Plus
Connections Newsletter For more information about Connections or to make a submission for consideration, contact Senior Marketing and PR Specialist, Lauren Kropf-Zuckerman, at 333-2363 or lzuckerman@ghvhs.org. 8