2014 November Connections by Garnet Health

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www.ormc.org

November 2014

From The President & CEO As we enter the season of Thanksgiving, I think it’s important to reflect on all we have to be thankful for. I would like to extend a heartfelt thank you to all volunteers, employees and physicians for your dedication and hard work in going above and beyond for our patients and their families. I receive Scott Batulis President & CEO many incredible letters from patients and family members describing in precise detail the extraordinary things that people do every day for our patients here at Orange Regional. Our patients appreciate all that you do and so do I. When we’re healthy we tend to take our health for granted but when we’re sick, we remember that there is nothing more important than our health. Make a goal to eat better and exercise regularly so you can stay healthy and inspire others around you to be healthy, as well.

I am grateful for my family including my wife, my children and my new grandchild. We should all take a little time out this holiday season to appreciate our loved ones. I’m also thankful for our organization. Many hospitals and healthcare systems are struggling while we continue to be stable and strong. Strength in our business does not come easy. It takes all of us working together. I’m thankful to have the opportunity to work with all of you and to continue to make an important difference in the lives of our patients and our community. Have a wonderful Thanksgiving! Sincerely,

Scott Batulis, President & CEO

Orange Regional Brings Awareness To World Prematurity Day

On November 15, the Rowley Family Birthing Center with the support of Marketing & PR, Injury Prevention, Children’s ED, Pediatrics, Foundation, March of Dimes and Orange Regional Medical Group, hosted a free prematurity awareness event in recognition of World Prematurity Day on November 17. Orange Regional’s clinical experts provided information, education, free pediatric Body Mass Index screenings and free promotional items to community members. Macaroni the Clown provided entertainment and Fox Radio 103.1 FM broadcasted live, gave out prizes and conducted on air interviews of our staff.

Connections

November 2014

Update

Medical Group Welcomes New Additions

Orange Regional Medical Group is proud to welcome Paramjeet Singh, M.D., FACS, to its Department of Surgery. Dr. Singh is a skilled surgeon providing Hepatobiliary Surgical and Oncological Surgical services as well as General Surgery services. He will be an integral part of growing the Medical Group’s Department of Surgery division. Requiring a high level of expertise, Hepatobilairy surgery is a surgical treatment for benign and malignant diseases of the liver, gallbladder and bile ducts. Dr. Singh’s ability to perform these challenging and complex surgical procedures have elevated the surgical services the Medical Group offers the community and its patients. Dr. Singh joins us from Nyack Hospital and is a graduate of the prestigious All India Institute of Medical Sciences, where he received his medical degree and post graduate training. He completed his internship and general surgery residency call 333-7575 at New York Medical College/Montefiore North, followed by fellowships at Memorial Sloan Kettering Cancer Center in Hepatic Oncology. Dr. Singh received additional Hepatobiliary and Pancreatic surgery training at Mount Sinai. Dr. Singh has been widely published and recognized for his work in al of sentinel lymph node biopsy. He Medic ionaland breast cancer use nge Reg Ora new up is acc Gro belongs to ept theing American College of Surgeons, Society of e day ients, sam pat Surgical Oncology, Society of Critical Care Medicine, Medical appointments and Council of India and the American Hepato-Pancreato-Biliary walk-ins welcome. Association among others. Dr. Singh can be reached at 333-7000 or psingh@ormc.org.

Colleen T. Minnock, MSN, FNP-BC, has joined the Orange Regional Medical Group as a Family Nurse Practitioner in Primary Care. She will work alongside the growing Primary Care practices at both Orange Regional Medical Group and Catskill Regional Medical Group offices. Colleen is an established leader with over 30 years of nursing experience, most recently as Trauma and Acute Care Surgery Department Nurse Practitioner and as Nursing Director in the Emergency Department at Orange Regional. Prior to joining Orange Regional, she was Medical/Legal Investigator for the Orange County Medical Examiner. In addition to her current role with Orange Regional Medical Group she is also Medical Liaison for the Village of Goshen Police Department. Colleen is a member of Emergency Nurses Association, American Association of Nurse Practitioners and Society of Trauma Nurses. Her certifications include American Nurses Credentialing Center Board Certification in Family Practice, Advanced Cardiovascular Life Support, Pediatric Advanced Life Support, Neonatal Advanced Life Support and Trauma Nursing Core Course instructor. She graduated from Dominican College with a Master of Science degree in Family Nurse Practitioner and holds a Bachelor of Science degree in Nursing from State University of New York-New Paltz. Colleen can be reached at 333-7141 or cminnock@ormc.org. Orange Regional Medical Group accepts walk-ins and same-day appointments and can be reached at 333-7575.

Orange Regional Medical Group’s Kate Santoro, MSN, FNP-C answers questions about Flu Season:

Q&A Kate

Is the flu harmless? Although many people can recover from the flu without complications, the seasonal flu hospitalizes 200,000 people in the U.S. each year and kills between 3,000 and 49,000 people. The very young and very old are particularly at risk for complications of the flu. Can the flu vaccine give you the flu? No, this is scientifically impossible. There is no live flu virus in the flu shot. If you develop a cold or flu symptoms within days of getting the flu vaccine, chances are you came in to contact with someone else that was carrying a cold or flu virus. Can antibiotics cure the flu? Antibiotics cannot cure viral infections, only bacterial infections. The flu is a virus and antibiotics cannot kill it. Taking antibiotics when you don’t need them can actually be harmful to your health. Orange Regional Medical Group is accepting new patients. Same day appointments and walk-ins are welcome. Call 333-7575.

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Connections

Leading The Way Jessica Gerlach, CCRP, has been promoted to the position of Manager of Clinical Research and Community Outreach. Jessica has an extensive background in clinical trials including pharmaceutical research and NCI Cooperative Group research and she has worked on clinical trials at Orange Regional since 2005. She is a Certified Clinical Research Professional through the Society of Clinical Research Professionals and a lead CRA with Southwest Oncology Group. Jessica coordinates the Institutional Review Board which approves and reviews all human studies and ensures compliance with all requirements for patients enrolled in clinical trials. She oversees oncology screenings and oncology education events at Orange Regional and screens and enrolls eligible patients for leading edge, high priority, nationally recognized clinical trials. Jessica also serves as a liaison to Touro College and its students as they pursue clinical research opportunities during their education at Orange Regional as well as assists Orange Regional’s nursing research committee with quality and site initiated projects. Jessica can be reached at 333-1133 or jgerlach@ormc.org.

Congratulations Congratulations to Orange Regional Diagnostic Imaging employees Keith Downing, Lauren Carnevali and Lionel Oquendo. They each received the Outstanding Recognition For Magnificent Caring Award at the Diagnostic Imaging Customer Service Awards Ceremony held in October.

November 2014

Welcome

New Employees Amielee Arroyo Michelle Baggatta-Krawcyk Jeannette Bauko Kelly Birkenstock Kate Brown Rebecca Cabrera Tyraine Campbell Bianca Cayo Kerri Crawford Katherine De Noyelles Laura Del Regno Kimberly Doctor Morgan Escano Justin Fowler Ada Gacheny JohnPaul Godino Aidan Hrynda Nakia lamar Katrina Ives Chantel Jagnanan Elizabeth Knight Peter Lynch Mare Masutani Karlina Macrillo Leann Maher Michele Manco Najee McKinney Cassandra Mccalla

Thank You To Our Facilitators On October 29, Orange Regional held an open house to say “thank you” to its Community Health Outreach Programs facilitators.The commitment, dedication and support of the volunteers and facilitators who run these programs, allow Orange Regional to help promote and enhance the well-being and support of our community, patients and Orange Regional’s Outreach Program facilitators with Hospital their families. For more staff and leadership. information on these programs and to register for classes, seminars, screenings and support groups, call 1-888-321-6762 or visit www.ormc.org/communityoutreach. For more information on Orange Regional’s Community Health Outreach Programs, please contact Marketing & PR Specialist, Donna Fischer, at 333-2362 or dfischer@ormc.org. -3-

Maureen Miller Jacqueline Nix Krystal Ortiz Michelle Pajibo Suzanne Peller Kelly Perkowski Mariana Pichardo Lakeshia Powell Shane Prestimonico Melissa Richards Stephanie Ruger Ann Marie Stevens Louise Simpson Tessy Smyth Antionette Sorrentino Jennifer Torres Janet Vicaretti Kelly Young Kayla Zapata

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Foundation

Update

August2014 2014 August 2014 November

Grateful Patient Program

Donation from a Grateful Patient

Through the Grateful Patient Program, Orange Regional’s patients and their families have the opportunity to recognize employees, physicians and volunteers who provide exceptional care and kindness. The following employees were recently recognized:

Orange Regional employees from left to right: Bonnie Jo Graziano, Carmen Riley, Colleen Minnock with patient, Shanta Sweet, and employee, Alicia Erler and Dr. Vincent Gulfo. Shanta Sweet was rushed to the Orange Regional Emergency Department after a serious car accident. She remained at the hospital for several weeks enduring surgeries and inpatient rehabilitation. She recently visited the hospital to make a donation to the Foundation’s Grateful Patient Program as a way to say thank you for the care she received and to reunite with her care team.

Dr. Abha Amin

Opthalmology

Monica Del Rosso

2 North

Kim Diaz

Pavilion Centralized Scheduling

Chris Focarile

Pavilion Patient Access

Cathy Lacovaca

Post Anti Care Unit

Maureen Macavoy

Post Anti Care Unit

Kristie Morgiewicz

Pavilion Administration

Noreen Reynolds

Pavilion Patient Access

Sherri Terracino

Pavilion Mammo Tech

Auxiliary Vendor Sales Program The Orange Regional Medical Center Auxiliary is pleased to continue its Vendor Sales Program. Twenty percent of all vendor sales are donated to the Auxiliary. So, shop until you drop and know that a portion of the proceeds go toward a great cause.

“Cauldrons of Chili for Kids”

December Vendor Sales

Everything $6

ORMC

Auxiliary Pie Sale

ORMC

Kitty's Silver

ORMC

Pampered Chef

Pavilion

Pampered Chef

ORMC

Ruth's Desserts

ORMC

Tina Steiner- Children's clothes ORMC

Kitty's Silver

Pavilion

Teddi's Jewelry

Pavilion

Cape Cod Leather

ORMC

Teddi's Jewelry

ORMC

From L to R: Orange Regional employees Bette Kelly, Helen Kasimic, Karen Watkins, Maureen McInerney, Mary Murphy, Olga McWatt, Christine Kirschke, Linda Lounsbury and Sonja Negron.

Simple Treasures

ORMC

D & D Designs

ORMC

Mostly Silver

Pavilion

The Goshen Patient Services Department, at 70 Hatfield Lane, held a “Cauldrons of Chili for Kids” event on Halloween to benefit the “Lend a Hand for Kids” Campaign. Staff distributed flyers throughout the business community and to patients, prepared lunch fare and accepted donations which totaled $600.

Sweaters for Less

ORMC

Save on Sweats

ORMC

Mostly Silver

ORMC

Auxiliary Pie Sale Pick-up

Conf. Rooms 2&3

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Connections

November 2014

GHVHS News Jill Embler has joined the Greater Hudson Valley Health System as Vice President of Financial Planning with oversight at Orange Regional and Catskill Regional Medical Centers. Jill has over 20 years experience in financial planning and analytics. She joins us from Mount Sinai Health System (formerly Continuum Health Partners, Inc.) in New York City. At Mount Sinai, Jill most recently served as Vice President of Financial Planning & Decision Support since 2010, where she oversaw the Financial Planning and Decision Support operations. Jill is responsible for long range financial planning and forecasting along with the planning and implementation of business intelligence and reporting for GHVHS. She obtained her Bachelor of Arts degree from Pace University and her Master of Science degree in Public Administration from New York University. Jill can be reached at 333-2315 or jembler@ormc.org.

Kim Carriere, MBA, has been promoted to Administrator Revenue Cycle Operations (RCO) for the Greater Hudson Valley Health System. Kim joined GHVHS in August as Administrator of Patient Access Management. Shortly thereafter, she was selected to provide interim oversight of the Patient Financial Services team. The creation of the Administrator Revenue Cycle Operations position was based on the relationship between Patient Access and Patient Financial Services, as key components of the Revenue Cycle Process, as well as Kimâ&#x20AC;&#x2122;s performance to date coupled with her extensive experience across the revenue cycle continuum (spanning over 18+ years). Her expanded oversight includes GHVHS Patient Financial Services (credit collections & vendor management, patient accounts, charge master, denial management and cashiers) as well as the continued oversight of GHVHS Patient Access Management (pre-registration, centralized scheduling, reception, registration, inpatient bed control and financial advocates) and Orange Regionalâ&#x20AC;&#x2122;s Outpatient Physician Liaison Program. Kim can be reached at 695-5862 or kcarriere@ormc.org.

Linda Gonska has been promoted to Administrator System Controller for the Greater Hudson Valley Health System. Linda has been a member of the Orange Regional family since 1997, where she was a Senior Accountant at the Horton Campus. Most recently, Linda held the position of Controller for Orange Regional. In her new role, Linda is Controller for both the Catskill Regional and Orange Regional Campuses. She obtained her Bachelor of Science degree in Business Administration from Ramapo College of New Jersey, her Master of Science degree in Business Administration from Marist College in Poughkeepsie. She can be reached at 342-7349 or lgonska@ormc.org.

Trish Manna has been promoted to Director of Compliance, Audit & HIPAA Privacy for the Greater Hudson Valley Health System. Trish joined the Orange Regional family in 1988 and held several roles including Director of IT/Clinical Services. After 23 years of information technology, Trish joined the GHVHS Audit and Compliance team and became the Director of Audit and Compliance Analytics in 2011 where she oversaw the logistics over the GHVHS Corporate Compliance Committee and the Audit and Compliance Work Plans and provided compliance analytics reporting to the GHVHS Board Audit and Compliance Committee. In her new role, Trish will serve as the frontline Compliance and Privacy Officer for Audit, Compliance and HIPAA Privacy related issues and will supervise the activities of Harriette Muir, our Compliance Auditor. Trish can be reached at 695-5874 or tmanna@ormc.org.

William Scheuermann has been promoted to Administrator of Revenue Strategy and Decision Support for the Greater Hudson Valley Health System. William has been with Orange Regional for 13 years. He served in several roles including Senior Analyst, Manager of Managed Care and most recently as Director of Managed Care and Decision Support. William has made significant improvements to the managed care negotiation process and as a result, has raised reimbursement levels for the care provided at both hospitals. He obtained his Bachelor of Science degree in Management and his Master of Science degree in Business Administration from State University of New York in New Paltz. William can be reached at 695-5879 or wscheuermann@ormc.org. -5-

Connections

November 2014

Culture Of Caring The letter below is from a patient who thanked Orange Regional for the excellent care she received for her broken hip. To the nursing staff in the Orthopedics and Acute Rehab Departments, I would like to thank the nursing staff at Orange Regional for the excellent care I received for my broken hip during the three weeks I was in the hospital. I was especially impressed with the attention to detail and the consideration that the nurses and nursing assistants displayed. They responded quickly when I buzzed for help and apologized if they were called away to handle a more urgent request. Little things matter. For example, after a transfer, the staff were careful to place the call button where I could reach it, and when they moved my tray table they made sure that my laptop cord did not pull my laptop to the floor and was plugged into a convenient socket. They remembered what I could do by myself and what I couldn’t. They were pleasant and conversational regardless of how busy they were and the floor was 100 percent occupied while I was there. I have been recovering well at home and five weeks after my release can limp along without a cane. Thank you all! Stephanie G. Phillips, PhD

In's & Out's

elcome to the "In's & Out's" of the Patient Experience and Transformation Team. The purpose of this monthly highlight is to bring you stories, research and announcements related to patient satisfaction.

Patient Experience Transformation Team As healthcare workers our jobs are demanding, so it's best to stay patient-centered all of the time.

Here are some quotes from patients who let us know when we did it right: "Keep up the great work. Continue hiring kind and compassionate healthcare workers." – about Medical Pavilion Radiation Oncology

There are two types of communication: heart and head. Heart communication is full of emotion, caring and empathy. When we communicate with heart we are perceived as caring and understanding and our patients feel they are important.

"My therapists were most attentive, pleasant and kind extremely knowledgeable and precise." – about Cardiac Rehab

When we communicate from our head we get valuable information. How do we make others feel when we are just giving them facts and information? Somehow we need to communicate to our patients that we care, yet still get vital information needed to complete our clinical tasks.

"The staff from custodian to Dr. were very pleasant, professional and caring." - about Medical Pavilion Ambulatory Surgery "I was exceptionally impressed with the professional care given me from the doctors, nurses and staff. Thank you!" - about the Cath Lab

Wendy Leebov is a renowned speaker on the language of caring and she often speaks about the heart-head-heart sandwich. This “sandwich” accomplishes the provision of gathering "I came on the wrong day and was still able to have information from the patient and making them feel cared for at procedure. Everyone was very kind & considerate." the very same time. Let’s make this mindset contagious at Orange - about Diagnostic Imaging Regional and give all our patients the heart-head-heart sandwich "The gentleman who assisted me during the sleep study was that they all deserve - every day. very professional, explained everything he was doing very clearly and was very considerate of my concerns." When we do it right, we will know. How will we know? Our patients - about Sleep Center will tell us.

Words To Work By

We are what we repeatedly do, excellence then, is not an act but a habit - Aristole -6-

Connections Connections Connections

August2014 2014 August 2014 November

Commitment To Our Community

At Orange Regional, employees demonstrate the capacity to serve, volunteer and give back, both inside and outside of the walls of our organization. Whether it’s by participating in a charity walk, volunteering within the community, sending assistance to those in need or contributing funds in support of a good cause, our hospital family is incredibly generous!

Juvenile Diabetes Research Foundation’s Walk To Cure Diabetes On October 18, Orange Regional employees, their friends and families walked for a cure by participating in the Juvenile Diabetes Research Foundation’s Walk to Cure Diabetes at Long Dock Park in Beacon. Orange Regional sponsored teams to help raise $2,320 for the cure and were assisted at the event by the Marketing & Public Relations Department and members of the Orange Regional Medical Group.

Hambletonian Marathon To Benefit Orange County Citizens Foundation And The Food Bank Of The Hudson Valley On October 18, Orange Regional sponsored the Hambletonian Marathon to benefit Orange County Citizens Foundation and the Food Bank of the Hudson Valley. Trauma Services was on site at the Marathon, in Goshen, to assist with the medical tent while the Marketing & Public Relations Department handed out free goodies and educational materials.

American Cancer Society Making Strides Against Breast Cancer Walk On October 19, with more than 300 walkers, Orange Regional employees and their families participated in the American Cancer Society’s Making Strides Against Breast Cancer Walk at Woodbury Common Premium Outlets and collected more than $25,000. Orange Regional was a Flagship Sponsor of the walk and departments included but not limited to the Ray W. Moody, M.D. Breast Center, Oncology, Marketing & Public Relations, Diagnostic Imaging and Radiation Oncology supported the annual event.

Tri-County American Heart Association’s Go Red For Women Event

On October 30, several members of Orange Regional’s Executive Team, Nursing Administration, Cardiology Department, Catheterizaton Lab and Marketing & Public Relations Department attended the Tri-County American Heart Association’s Go Red For Women Event. In support of women and heart disease, and representing Orange Regional, our very own Jonathan Schiller, COO and Board Chair of the Tri-County American Heart Association, networked with more than 200 members of the community and local businesses. The crowd listened to heartfelt life-saving stories and learned lifestyle changing steps for a healthier life. Speaking of heart health, stay tuned for more information on how you can join Orange Regional’s Heart Walk Team and help raise money for a great cause! The Tri-County Heart Walk is on May 3, 2015 at Harriman State Park. -7-

Connections

November 2014

Quality and Patient Sa

The Greater Hudson Valley Health Syst style this year with honored employees Quality and Patient Safety Academy Aw the West Hills Country Club. Many inter from Catskill Regional and Orange Reg achievements in improving the quality o Awards were given in different categori “Most Caring,” “Visionary,” “Patient Sa Outcomes.” Special awards were given and beyond in keeping quality and patie true quality champions. For more inform Administrator of Quality/Patient Safety 333-1282 or mcrittenden@ormc.org. To Award Celebration, visit the Family Pho

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Connections

afety Award Celebration

tem rolled out the red carpet in s attending the Second Annual ward Celebration on October 29 at rdisciplinary teams and individuals gional were recognized for their of care and safety of our patients. ies including “Most Innovative,” afety” and “Achievement in Patient n to leaders and staff that go above ent safety at the forefront and are mation on Quality Services, contact Officer, Mary Ellen Crittenden, at o view more photos of the Academy oto Album at ormc.org/mediagallery.

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November 2014

Connections

On Thursday, October 9, 2014, an article on Vice President of Medical Affairs, Dr. James Oxley’s induction into the West Point Sports Hall of Fame was featured in the Times-Herald Record's sports section.

November 2014

The November 2014 issue of Hospital Newspaper highlighted Orange Regional Medical Center as one of the “Best Hospitals of 2014” and featured a story and photos on the Children’s Emergency Department.

An article in the October 28, 2014 issue of the Photo-News announced that Orange Regional was honored as this year’s Corporate Champion of the Arts by the Orange County Arts Council. Orange Regional provides local artists with a great venue to exhibit and sell their work while patients and visitors benefit from the visual stimulation and beautiful surroundings. Orange Regional has worked to combine art and healthcare by pairing local artists with departments where their artwork would have the most impact on the patient’s experience.

On October 26, 2014, an article appeared in the Times Herald-Record about Jeff Krolick who plays piano in the lobby of Orange Regional Medical Center five days a week.

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Connections

News Bulletin

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Fire Safety Drill On October 14, employees learned about fire safety and fire extinguishers and with the Sec urity Department and the Mechanicstown Fire Departm ent in the Conference Center parking lot. Here are som e fire prevention tips from the Security Department: • Keep your work area free of item s that can easily catch fire • Check on your electrical cords. If a cord is damaged in any way, replace it • Don’t overload your circuits • Turn off electrical appliances at the end of each day • Keep heat-producing equipment away from anything that might burn. This includes cop iers, coffee makers, waste cans, computers, etc.

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der n i m e R ion Encrypt

November 2014

No Clowning Around With Safety

Connections

Blood Drive

November 2014

Holiday Festival

Wednesday, December 3 9:00 a.m. to 2:00 p.m. Donor bus will be located outside of the Main Campus Entrance.