IN THE NEWS

the moment a customer contacts you, they should be able to get the information they need quickly. Accessing your products and services should be as seamless as possible.

4 Ensure that every interaction with the customer is consistently excellent. This may involve training for staff and reevaluating your everyday processes. If any internal process is overly long or complicated, think about how you can simplify it, you may

Associa Tion News

4 Have a complaints process that people talk about because it's so good. In reality, things will go wrong, so build a complaint resolution process that works in the customers' favor.

THE FUTURE OF CUSTOMER-CENTRIC STRATEGIES

Associa Tion Insider

Customer service is evolving. Putting your customer first ensures you build a reputation for customer excellence; consequently, people will return to you repeatedly. This goes for giants like Amazon but also for the small septic, sewer and portable restroom contractors businesses.

Spotlight Index

Customer-centric strategies don’t have to be expensive. Taking the time to look at your business from your customer’s point of view will reward you in the long term.

Sources https://www.mcorpcx.com/articles/9-ways-to-be-more-customer-centric https://www.ringcentral.com/us/en/blog/four-steps-to-drivinga-customer-centric-culture/ https://www.superoffice.com/blog/how-to-create-a-customer-centric-strategy/#:~:text=Customer%2Dcentricity%20 starts%20by%20focusing,and%20deliver%20a%20positive%20 experience. https://www.thestairway.co.uk/publications/driving-growth-through-customer-service.html https://www.inc.com/bill-murphy-jr/bezos-most-important-single-thing-focus-obsessively-on-customer.html#:~:text=%22We're%20not%20competitor%20obsessed,most%20 customer%2Dcentric%20company.%22