Look Both Ways Before Hiring
By Jill J. Johnson, MBA
1. Prioritize Those Who Interface with Your Customer The foundation of business success is based upon your revenue and the stability of your revenue
Internal, External and Other Solutions to Staffing Shortages It’s no secret that the staffing
streams. Customer loyalty and retention depends on their satisfaction. Prospects rely on their ability to access the information they need to make informed decisions and gain a comfort level with their options. Organizations with a history of sales success often rely on operational delivery to keep them going when they are short staffed. Yet it is your customer facing staff who are the most valuable to sustaining
shortages facing most businesses
enterprise revenue.
today are extremely challenging.
along the entire range of their customer journey.
It is also highly unlikely that these
Identify staff who interact with your customers Their success in meeting customer needs, satisfaction and prospect demands determine if
challenges are going to resolve in
you can satisfy and keep them. If they have the
the near term. So, what do you do
keep your customers and expand your prospect pool.
now when you just cannot find the talent you need? It is time to rethink
bandwidth to provide exceptional service, they can Today’s consumers is looking for faster information. Many prefer to get information via video or audio. Adjust to how they want to consume information.
all of your staffing options. The key
Streamline your team’s workload by creating tools
is to make the most of the staff you
want and need. Ensure they have the tools and
have and to augment them with outside resources and technology.
and resources to quickly get them the answers they resources they need to be more efficient. Clarify what can help them deliver a better customer experience. Remove the roadblocks to their success.
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8 NO R TH AMERIC AN S WE E P E R AU GU S T 2022
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