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orders, Lee uses Zoom and short videos, emails, and
text messaging to keep all employees informed of
what is going on.
Pacific’s winning formula for successful team-building
and a healthy workplace culture further includes the
practical fundamentals for might still sound like the sweeper is going fast. So, our policy is to hold truck speeds at whatever is best for the efficiency of the vehicle. On the dust side, we just explain that sweeping is not a dustless process. Most customers are satisfied with that explanation, once you
help them understand the employee satisfaction — a full package of benefits, ...our policy is nature of this kind of service.” Pacific is carb emissionsincluding health 401K, and to hold truck compliant under California paid leave. speeds at whatever regulations. The company KEY CHALLENGES FOR is best for the has sold off all its older THE PACIFIC TEAM equipment over the past ten The two largest complaints efficiency of years so that every existing that the field services team the vehicle. piece is in compliance. Lee receive from customers are reflects, “It cost us a small about dust in the air and fortune to replace expensive the perceived speed of the vehicles. Lee said that it equipment that California forced us to retire. Not was complaints about sweepers going too fast that all companies are compliant, but we’ve made the motivated the development of Pacific’s “Dirt Free investment so that our customers don’t have to Guarantee.” He explained, “We could go 5 mph, but it worry about us being compliant. Our customers are
continued on page 36
responsible for hiring a compliant street sweeping
company. If they hire non-compliant companies, work when you have to be at home acting as your
child’s teacher.” they are at risk for fines themselves. So, it’s an EQUIPMENT AND TECH SYSTEMS AT important point for them to know that we are fully PACIFIC SWEEPING compliant.” Pacific Sweeping’s fleet includes Tymco air sweepers, Other challenges Lee discusses are that labor laws Elgin Broom Badger Mechanical Broom Sweepers, are ever-changing in California, and insurance rates Schwarze M6 Avalanche CNG Powered Mechanical continue to escalate. In fact, he says rates have Broom Sweepers, and Hydrotek Steam Cleaners/ doubled each year in the past 3 years, despite their Pressure Washers w/full recovery systems. These solid safety history and relatively good loss ratio. state-of-the-art models are And, as auto insurance powered by alternative fuels and umbrella liability “Focus on driver safety, such as biodiesel, propane, coverages are becoming increasingly expensive, employees’ safety, and and compressed natural gas (CNG). the concern is that such customer satisfaction, The company uses costs can potentially and don’t try to be GPS tracking to monitor squeeze profitability and will likely force many the cheapest guy on vehicles’ speed, locations, and other characteristics businesses out of the the block.” of their operations. Each market. ... field service truck is also Lee expressed, “If all equipped with Netrodyne insurance companies are increasing rates, it can cameras driven by artificial intelligence we have 24- begin to put us at a disadvantage, considering we hour access to all footage, and alerts when there is a often cannot increase our pricing fast enough to triggering event. keep up with the insurance costs. This is something ADVICE FOR INDUSTRY NEWCOMERS FROM that the insurance companies do not understand.” LEE MILLER, PACIFIC SWEEPING, SAN Beyond those common industry issues, we asked MARCOS CA Lee how the unique business challenges of 2020 Lee Miller’s advice to new entrants to the power are affecting his operations. He replied simply sweeping services market is very straightforward, that, “With the pandemic, we have relaxed many “Focus on driver safety, employees’ safety, and of our policies a little bit, in order for employees customer satisfaction, and don’t try to be the to maintain their work status here. Some of it has cheapest guy on the block.” been directly related to COVID-testing. Fortunately, Lee’s track record, in both his background in the those instances were all negative results, false public sector and in Pacific Sweeping leadership, alarms. Some of it is now related to childcare during is one of building successful teams, strong labor distance learning for their children. It’s hard to be at relations, enduring internal and external business
relationships, and producing optimally successful outcomes for southern California power sweeping customers and for the workers under his direction. For those inclined to follow the exceptional example of this industry leader, we would emphasize focusing not on finding ways to make more money from each municipal contract, or on submitting the lowest bid. Instead, adopt the sales model the Pacific Sweeping owner provides: think in terms of your prospects’ best interests, and help them see what is involved in delivering the best value.
For more information about Pacific Sweeping, visit https:// www.pacificsweeping.com/. References https://www.facebook.com/ pages/Pacific-SweepingCo/587732218034754 https://www.linkedin.com/in/ lee-miller-60240814/ https://www. forconstructionpros.com/ pavement-maintenance/ sweepers/article/12064739/ street-sweeping
The company uses GPS tracking to monitor vehicles’ speed, locations, and other characteristics of their operations.
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