TRAILBLAZER
Matthias Goehler As CTO EMEA at Zendesk, Matthias Goehler’s job is to think about what comes next through innovation. He works closely with customers all over the region to better understand the challenges they’re facing and how Zendesk can help solve them. What is the key to success in your role? Connecting and listening to our customers is critical to continue improving our platform and build more innovative, customisable solutions that are going to help with evolving the role of their customer experience. As part of that, I am also engaged in driving the technology strategy for Zendesk. How is Zendesk leading the way? One of Zendesk’s strengths is that it is an easy to use and open platform, so it can be quickly implemented and integrated with existing systems, as well as easily picked up by agents. It’s my responsibility to make sure that we’re both purposeful and forwardthinking in our development, so that every time we add new features we make sure that they add value without adding complexity. We’re a growing company, but still with the values and energy of a startup. 20
August 2022
