Chapter 3: How to Conduct an Intake

Chapter 3: The Intake Process

STEP1: GET TO KNOW THE CLIENTS

● Learn the challenges clients face in gaining employment. ● Conduct initial interviews and develop client service plans. ● Recognize that many clients face multiple barriers i.e. homelessness, transportation, and lack of support systems. ● Learn the training and experience clients have that can be highlighted and focus on the positive aspects. ● Identify community resource information and provide resource handbooks. ● Before applying for jobs, clients need to know what actually shows on their criminal records. ● Identify the parameters of probation or parole supervision. ● Show clients how to look up their criminal records online and/or how to get access to their records. ● Know your terminology so you can help clients understand what is on their records. ● Address issues specific to the clients i.e. job applications, job interviews, and resumes. ● Provide resume assistance, address gaps in employment, highlight skills and qualifications. ● Review jobs to apply for and not to apply for. ● Answering criminal conviction questions and reason for leaving questions. ● Provide a list of interview questions and tips. ● Answering the tough interview questions - turning negatives into positives and conducting mock interviews. Focus on clients’ assets to businesses.