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Columns
from Nov/Dec CARS
CONTENTS November / December 2020 • Volume 6, No. 6 21
Boost Your Shop Profits
Features
SHOP OF THE YEAR Embracing changes 100% female-owned Kinetic Auto Service wins Shop of the Year
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25
SHOP FEATURE The evolution of the auto technician Technology is changing the industry, but can auto technicians keep up?
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18
Columns
Service Notes Say hello to your new editor.
It’s Your Turn Can your reputation withstand the damage done by cheap parts?
Greenwood’s Garage How do you measure a client relationship, and why does it matter?
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Departments
Letters
In the News
By the Numbers Eye Spy Poster Baywatch Eye Spy
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