A NEW FIRST POINT OF CONTACT

Jade Taylor has joined the team at web development and lead generation specialists The Consultancy as an Administration Assistant and is now the first point of contact for customers who call or log-in for a live chat about their account.

years which has resulted in the expansion of its production facility by a further 50% and the acquisition of its third manufacturing unit. Steve said: “We have seen continued year-on-year growth for our aluminium and PVC-U products and even though the market is showing some signs of slowing, we still have a very large pipeline of work across domestic, trade and commercial sectors.”

Alan joined the business in June 2023 and will head up the 60-strong team across the three manufacturing sites. He said: “After so many years working in this industry, it’s rare to find an opportunity that still excites you. But with Mercury I have. The potential for this business is superb and I look forward to further building on its high-quality credentials.”

An established high-end manufacturer, Mercury has a reputation for leading the way in fabricating a quality product portfolio. This includes a large selection of aluminium products including windows, sliding doors, bifolds, designer doors, aluminium sash windows, curtain walling and internal screening. They are also a longstanding Spectus vertical sliding window fabricator and manufacture both standard and mechanical joint options.

The business has ambitious plans for further growth and in Alan Hockey, it has an experienced Manufacturing Manager with the skills and expertise to support those ambitions.

Tel: 01452 383344 www.mercuryglazing.co.uk

Jade’s appointment means Katie Phillips, who has been a one-woman customer service department for most of the past six years, has now been promoted to Operations Manager, focused on the day-to-day running of the business.

Jade has lots of experience in admin and office management working for a multi-national beauty company and great customer service skills. She is already impressing The Consultancy’s 200+ customers with her ability to resolve queries quickly and efficiently.

Katie commented: “Jade is already making a big difference to our operation. She’s making sure existing customers get all the answers and information they need and freeing up others in the team to concentrate on growing the business and responding to

Bm Aluminium And Ams Strengthen Partnership

A team from AMS, Ireland’s largest aluminium systems company, paid a visit to BM Aluminium’s Tewkesbury HQ recently to see some of the latest LogiKal software programming and validation taking place for products in the AMS database.

BM Aluminium started providing LogiKal software to AMS customers way back in 2008 and AMS made the switch to using LogiKal exclusively for all of its own fabrication and customer operations in 2014. Since then, the partnership