BEHIND THE SCENES WITH OPERATIONS

At 320,000 square feet, The Glencoe Club is one of the largest private clubs in Canada. As such, it’s home to a wide range of amenities and environments for member enjoyment. From commercial kitchens to ice surfaces, swimming pools to parkades, racquet courts to grounds (and so much more), there is a lot of equipment throughout the Club that requires special attention and maintenance to support optimal performance.

MECHANICAL ROOMS As you can imagine, a facility of this size requires a tremendous amount of mechanical equipment. Due to the large footprint of the Glencoe, this equipment is spread out across three different mechanical rooms. Each houses the necessary equipment to provide heating water and domestic hot water throughout the Club. This equipment includes 11 hot water boilers, one steam boiler, six hot water storage tanks, heat exchangers and pumps.

ICE PLANT In the Ice Plant, you’ll find large refrigerant compressors and heat exchangers. They cool the curling and skating ice surfaces and power some of our air conditioning.

KITCHENS In addition to the building’s main mechanical and electrical equipment, the Club has three full kitchens, complete with industrial ovens, stoves, grills, steamers, soup pots, freezers, coolers and dishwashers. POOL MECHANICAL To service the Aquatics facilities, the Club has two rooms specifically for pool mechanical equipment. This machinery filters, heats, treats and circulates the water in the indoor pool and hot tub as well as in the outdoor pool, hot tub and waterslide.

GROUNDS Everyone looks forward to spring when the flowers and plants around the Club come to life. The Club plants around 3,650 annuals every spring, maintains them throughout the season and removes them each fall. The Operations team also maintains the parking areas, and takes care of snow removal.

ELECTRICAL The Glencoe Club requires a high electrical load. The electrical equipment, therefore, is large and robust. Electricity comes to the Club through a main feed of 347/600 volts, three phase, and 2000 amps. It is then progressively distributed to power everything from large equipment to every electrical outlet on the walls around the Club, through a complex network of wires and circuit breakers. ROOF The top of Club building is more than just a roof! It has an expansive collection of important equipment – over 100 pieces! From air handling units for heating and air conditioning to ventilation and exhaust systems, the equipment up there ensures there is proper fresh air circulation throughout the Club. Different areas have unique air handing needs. The three industrial kitchens, two large laundry rooms, indoor pool, fitness centre, ice surfaces and dining areas, for example, all need specific filtration and ventilation solutions. Maintenance work on the roof is common to ensure optimal Club operations. On average, we use 250 filters per year to maintain the equipment on the roof!

All these areas are run under the watchful eyes of our dedicated Operations team. Employees have their own specialities, but they all work together to make sure the Club facilities are in tip top shape for our members.

DENNIS O’BYRNE Operations Manager

When did you start working at The Glencoe Club and what are your primary duties and responsibilities? I start working here at 2008. I am a member of the Senior Leadership Team responsible for ensuring that the Club is proactively maintained in an exceptional state of repair and cleanliness for the enjoyment of all members. I oversee Maintenance, Ice, Grounds, Housekeeping, Laundry, and Shipping. I also plan and oversee facility renovations and capital purchases related to facility operations.

What is your favourite part of your job? The variety of work that comes my way and the need to shift priorities and work efficiently. I love a fast-paced environment.

What do you enjoy doing outside of work? Spending time with my family, skiing, golfing, fishing, hiking, biking, dog stuff and handyman construction projets.

What are some interesting things about you? I have been visiting Fernie, BC, yearround for over 30 years and hope to retire there one day.

PETER CHINNERY Operations Supervisor/Pools

When did you start working at The Glencoe Club and what are your primary duties and responsibilities? 2006. I oversee the pools, hot tubs and water slide. I take care of the pool chemistry, filtration system backwashes, circulation and chemical feed pump maintenance and repair. I also provide weekly water samples to the Provincial Laboratory at Foothills Hospital.

What is your favourite part of the job? My favourite part is the people I work with and the culture at the Club.

What do you enjoy doing outside of work? Outside of work, I spend as much time as possible skiing in the mountains or hiking with my wife and kids.

What are some interesting things about you? Not too many interesting things... I was born and raised in Calgary!

Photos: View of the Glencoe roof HVAC (left); Ice Plant compressors (right)

OLIVER MERANA Refrigeration Mechanic

When did you start working at The Glencoe Club and what are your primary duties and responsibilities? 2016. I look after the HVAC units (100+ in total), the building automation system, the ammonia plant (for Curling, Skating and the chiller system) and all refrigeration equipment in Café 29, Argyle and East Kitchen, McCullough’s and 29 Degrees. I also help the Golf Club with their HVAC and other maintenancerelated concerns and I assist Dennis with renovation concerns and the team whenever I can.

What is your favourite part of your job? The work environment in general and I enjoy having a chat with staff from different departments.

What do you enjoy doing outside of work? Spending time with my family.

What are some interesting things about you? I don’t know, I need to ask my wife and my kids! I was a veterinarian in the Philippines for 10 years before I moved to Canada.

IAN SPEERS Electrician

When did you start working at The Glencoe Club and what are your primary duties and responsibilities? 2000. I take care of all the electrical work for the Club such as installation, maintenance, troubleshooting and repair of a wide range of electrical equipment. I also help maintain the building and take care of snow removal.

What is your favourite part of your job? The people I work with and the positive atmosphere around the Club.

What do you enjoy doing outside of work? I love golfing and mountain biking.

What are some interesting things about you? I was born in Red Deer. I moved here when I was five and have lived here ever since.

Photos: Outdoor pool filters (left); Heating boilers (middle); Penthouse air handlers (right)

LANCE WARREN Painter/Re-furbisher

When did you start working at The Glencoe Club and what are your primary duties and responsibilities? 2017. I am responsible for maintaining and improving the function and aesthetics of most surfaces in the Club. I also do office renovations and rebuilding components, art installation and maintain systems.

What is your favourite part of your job? My favourite thing: Connecting with staff and members to achieve satisfaction in the function of our environment.

What do you enjoy doing outside of work? I like swimming, hiking and biking with my family and going cross-country skiing. I also make fine art. What are some interesting things about you? I have a good background in fine art. Graduated from the University of the Arts. I like to play guitar and listen to all types of music! KARENE IRWIN Gardener & Maintenance Worker

When did you start working at The Glencoe Club and what are your primary duties and responsibilities? 1992. I take care of virtually everything outdoors (with help): indoor plants, flower arrangements, building maintenance (especially in the female areas), and I’m the favourite apprentice of all the other tradesman on our team!

What is your favourite part of your job? My favourite part of my job is being in nature most of the time. As well as the instant visual reward I get of making the Club BEAUTIFUL every day!

What do you enjoy doing outside of work? I enjoy developing my own gardens, learning about permaculture (food forests), spirituality, meditation, spending time with friends and family and LOTS of DIY crafting.

What are some interesting things about you? I have a pet snake named Simon. I’m not afraid of any garden critters or bugs (except wasps). I have a Master Gardener Certificate. I am also part of the Canadian record for longest conga line on roller skates! We couldn’t quite get the World Record! A

SCOTT WATKINS Journeyman Plumber/Gasfitter

When did you start working at The Glencoe Club and what are your primary duties and responsibilities? 2018. My main role is to maintain the boilers, the hot water storage tanks, the heating/cooling systems and domestic pumps. I oversee the Club’s heating water as well as the heating and cooling glycol chemistry quality and filtration. I also maintain all plumbing fixtures and related water/drain lines such as showers, toilets, sinks, floor drains and sumps. Each year I test all 15 domestic water backflow devices as per City of Calgary guidelines. In addition to these jobs, I assist with renovation design, on-site coordination, inspections, roof maintenance, contractor quotes and repairs, pool maintenance and chemistry and snow removal. The list is endless. There is never a shortage of things to do and never a dull moment. What is your favourite part of your job? My favourite part of my job is maintaining the equipment I installed when I worked at the Glencoe as a contractor. I installed ten of the twelve boilers, six storage tanks, heat exchangers, pumps and more. It is also working with such great people.

What do you enjoy doing outside of work? Outside of work, I enjoy hanging with my family, hunting, fishing, riding quads and camping.

What are some interesting things about you? I am determined to fix whatever is broken. Calling a contractor is a last resort. I like to work, staying busy all day. Every day is important. I love my job and The Glencoe Club! A

DID YOU KNOW?

The Operations team not only clears the snow from the property, but also removes snow along approximately 5 km of the Elbow Drive pathway and Stanley Park through the City of Calgary’s Adopt a Pathway program.

Photos: (L-R) top: Compressor room chiller, Compressor controls; Electrical distribution bottom: Paint shop, Glencoe garden

GET TO KNOW GLENCOE EMPLOYEE...

Sean Bahry

Department: Bowling & Elbow Park Tennis Club Position: Bowling/Elbow Park Tennis Club Supervisor

How long have you worked at The Glencoe Club? I’ve worked at The Glencoe Club for 7 months, I started as the Bowling Supervisor and have recently added the role of EPTC Supervisor.

What enticed you to apply for a job here? I’ve always heard great things about working at the Glencoe and have friends, past colleagues and fellow University Alumni that have enjoyed working here also. It was the first time in my career I saw a job posting that my days of a competitive bowler were featured in my cover letter!

What’s your favourite aspect of your current position? The people are great and are often the highlight of my day – both members and staff. I also love the coordinating, logistics and systemization of different protocols, tournaments and leagues.

Tell us more about what you do as a Bowling Supervisor? Much of my role involves ensuring things run smoothly. Everything from maintenance and upkeep, staffing, and coordinating to dealing with on the spot changes (especially during COVID). My team makes all of this incredibly easy and we continuously look for ways to improve the experience for everyone involved.

What do you like best about working at The Glencoe Club? The culture amongst the staff and the membership. It is great going to work everyday and the collaborative nature of the staff has made it fun on the best of days and even fun on the chaotic days as we have adjusted on the regular throughout the pandemic. What’s your education and training background? I have a Bachelor’s Degree in Business & Entrepreneurship with a Major in Sport & Recreation, a Master’s Degree in Sports Administration and am NCCP Certified in Baseball & Bowling.

What are the values that drive you? Integrity, Adaptation and Hard Work would be the three words that jump to mind at this time in my life. I have a lot of values that drive me on the regular, but I think the ‘Top 3’ change often depending on what is happening throughout all aspects of my life and the world.

What’s your favourite quote? “Everything should be made as simply as possible, but not simpler.” ~ Albert Einstein

What core Glencoe value speaks to you the most and why? (Integrity, Relationships, Wellness, Caring, Respect and Innovation) Innovation – especially during these times of chaos, it has become important that we are innovative. I’ve also always been someone who looks for ways to simplify and improve what already exists as another quote often in my mind is: “the people who are crazy enough to think they can change the world are the ones that do” ~ Steve Jobs.

What do you enjoy doing when you are not working? Coaching baseball, I’ve been a baseball coach for over 15 years and am currently the Technical Director for Calgary Redbirds Baseball Club. I am also the co-founder of a company that is helping guide sports organizations through software tools and consulting, 3 Stones Sports Company. Last, and absolutely not least, I love spending time with my dog Griffey!

What are your hobbies? My hobbies are much the same as what I do away from work. I do also enjoy trying some local craft beers, watching sports and spending time with friends/ family (while we all follow COVID restrictions of course!).

What volunteering or passion projects do you do outside of work? Coaching baseball would be my biggest passion. I do not recall a summer where I was not on the baseball diamond and I would not change that for anything. I’ve coached as young as 10 and as old as 20. There is nothing more rewarding then seeing these young athletes work towards and achieve their goals both on and off the field.

Do you have any hidden talents? Good question. I’m pretty good at bowling, which was a mostly hidden talent until I took on this job.

Do you have any comments, experiences, memories related to The Glencoe Club that you would like to share? Getting to meet members has been great, even under the modified times. I am really looking forward to experience more at The Glencoe Club as we continue to work our way into the new normal! A

MANAGEMENT

Jan Bloemraad, CCM, Chief Executive Officer The Glencoe Club/The Glencoe Golf & Country Club . 403-287-4128 Jana-Lyn Fairbairn, General Manager The Glencoe Club ...................................................................... 403-287-4152 Ash Chadha, General Manager The Glencoe Golf & Country Club ...................................... 403-240-7385 Rick Cooke, CPA, CGA, CIM, CMgr, CFO/CIO The Glencoe Club/The Glencoe Golf & Country Club . 403-287-4142

ADMINISTRATION

Janet Lipsett, Executive Administrator ............................403-287-4130 Debra Hope, Membership & Integration Supervisor.....403-287-4107 Leigh Gerard, Membership Specialist ............................... 403-287-4104 Tessa Kostashuk, Membership Associate ........................ 403-287-4132 Laura Dunnigan, Controller .................................................. 403-287-4146 Sue Le, Accounts Receivable ............................................... 403-287-4135 Franklin Gardner, Accounts Payable ................................ 403-287-4134 Brad Sluiter, CPHR, CPHRi, Human Resources Mgr .... 403-287-4103

CREATIVE STUDIO

Julie MacLeod, Communications & Creative Dir........... 403-287-4163 Eric Skilling, Digital Media Specialist ................................ 403-287-4143

FOOD & BEVERAGE

Argyle Reservations ............................................................... 403-287-4190 Ciara Glendon, F&B Manager............................................... 403-287-4173 David Fida, Restaurant Experience Manager..................403-287-4164 Nuntawan Kanjanawongsamas, Event Coordinator .... 403-287-4161 Dean Kanuit, Executive Chef ............................................... 403-287-4150

GOLF

Golf Shop ................................................. 403-242-4019 or 403-571-0055 Brock Coates, AGS Course Superintendent ................ c 587-393-1644 Lisa Rosengarten, Membership & Marketing Mgr ...... 403-240-7395 Laurie MacArthur, Accounts Receivable ........................ 403-240-7379 Nic Dalby, Accounts Payable .............................................. 403-240-7383 Judy Forshner, PGA Head Golf Professional ............... 403-240-7380 Steve Thomson, PGA Golf Shop Manager ..................... 403-240-7387 Ryan Anderson, PGA Head Teaching Professional ... 403-240-7390 Bruce Campbell, Outdoor Services Director ................ 403-240-7392 Jennifer Cox, F&B Manager................................................. 403-240-7384 Courtney Tanaka, Banquet and Events Manager ...........587-392-5215 Samantha Eisan, Restaurant & Outlets Manager...........403-240-7381 Jordan Cameron, Executive Chef ..................................... 403-240-7378 Marnie Regan, Admininstrative Assistant........................ 403-240-7377

INFORMATION TECHNOLOGY

Ed Penn, IT Manager ............................................................... 403-287-4120

OPERATIONS

Dennis O’Byrne, Operations Manager ............................. 403-287-4108 Derwin Parker, Health & Safety Manager ....................... 403-287-4122 Duty Managers ............................................................ 403-243-2506 (350)

RECREATION

Suzette O’Byrne, Recreation Manager ............................ 403-287-4180 Freya Sloane, Aquatics Director............................................403-287-4114 Ken Clarke, Fitness Director ................................................. 403-287-4169 Jury Nam, Climbing & Outdoor Programming Dir ....... 403-287-4138 Personal Trainers ..................................................................... 403-287-4175 Fitness Service Desk ............................................................... 403-287-4176 Cindy Bonyai, Youth & Teen Director ................................ 403-287-4168 Summer Daycamps (seasonal) .......................................... 403-287-4155

SERVICES

Main Lobby ............................................................................... 403-243-2506 Sports Office ............................................................................. 403-243-7342 Sam Humphrys, Member Experiences Supervisor.......... 403-287-4111 Anouk Dooyeweerd, Childcare/Lic Program Dir. ......... 403-287-4193 Barbie Jean, Pro Shop Manager .......................................... 403-287-4115 Physiotherapy Clinic ............................................................... 403-287-4179 Wellness Centre ........................................................................ 403-287-4174 Jessica Power Cyr, Therapeutic Serv & Lifestyle Dir.... 403-287-4178

SPORTS

Connor Rodewald, Interim Athletics Manager ............... 403-287-4113 Court Bookings and Program Registration ................. 403-243-7342 Beth Richardson, Badminton Professional .................... 403-287-4106 Bryan Moody, Badminton Professional .............. 403-243-2506 (316) Ardy Wiranata, Badminton Professional ............ 403-243-2506 (311) Sean Bahry, Bowling Supervisor ........................................ 403-287-4145 Paul Webster, Curling Director ........................................... 403-287-4123 Scott Davis, Head Skating Professional .............. 403-243-2506 (317) David Duncalf, Head Squash Professional......................... 403-287-4181 Susie King, Associate Squash Professional .....................403-287-4184 Ozzie Vallejos, Assistant Squash Professional................403-287-4184 Dietmar Rautenbach, Tennis Director ............................... 403-287-4110 Richard Danielson, Tennis Professional ............ 403-243-2506 (388) Gene Kelly, Tennis Professional ............................ 403-243-2506 (390)

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