Effectiveness David Enser the RES Forum, adidas Group
Agenda Background to RES Forum How to define effectiveness? It might depend on:
• • • • •
Organisational maturity/development (e.g. Perlmutter EPRG model) Demographics of international employee population Broader HR strategy – what does the future hold? Understanding and matching the needs of HR and employees Other factors?
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Effectiveness Effectiveness of the support programme of the assigning organisation
HR’s view: • Rating 5.5 (scale 1-10) • 46% of companies plan to increase Joint Global Connection RES Forum HR survey 2012 (n=68)
Partners’ view: • Can be improved: 73% Global Connection Demand & Satisfaction partner survey 2013 (n=588) Copyright Global Connection
Effectiveness HR view - Most important improvement options: Scale 1 (strongly disagree) to 5 (strongly agree)
Source: Global Connection/RES Forum survey 2012 – Partner support effectiveness Copyright Global Connection
4
Effectiveness Partner view - Most important improvement options: 100% distributed Better communication More personalised Needs Assessment Case & Process Management Modular approach Better supplier selection More outsourcing 0%
5%
10%
15%
20%
25%
30%
35%
Source: Global Connection Demand & Satisfaction partner survey 2013 (n=588) Copyright Global Connection
5
Effectiveness Ranking improvement options (top 7) Improvement options
HR's view
Partners' view
Remarks
Communication
1
1
Modular approach
2
5
More personalised
3
2
Better supplier selection
4
6/7
More outsourcing
5/6
6/7
Partly mandatory
5/6
n.a.
B2B issue
No more discretionary
7
n.a.
B2B issue
Needs assessment
-
3
Case & Process Management
-
4
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partly B2B issue
Effectiveness Conclusion: • HR acknowledge that with evolving demographics come evolving policy needs • Communication – or listening to what engages employees/partners- requires more attention • Expectation of personalised support? One size does not fit all? • Support has to be structured and managed • Catch 22 – Cash allowances don’t hit the spot, yet managed programmes suck up vital and often limited resources?
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