HOSPITALITY PROVISIONS Are you looking for online hospitality assignments in Australia ? We offer top notch hospitality assignment help by subject oriented writers of global assignment help Australia.
Table of Contents INTRODUCTION.................................................................................................................... 3 1. Ritz-Carlton.......................................................................................................................3 2. EVALUATION OF WEBSITE OF RITZ CARLTON..................................................... 4 3. FUNCTIONALITY OF SECURITY SYSTEMS IN HOTEL........................................... 5 4a) INCLUSION OF SUPPLIERS AND CUSTOMERS IN AN HOTEL'S EXTRANET6 4b) INTRANET WITHIN AN ORGANISATION................................................................ 6 5. SOCIAL MEDIA................................................................................................................. 7 CONCLUSION.........................................................................................................................8 REFERENCES......................................................................................................................... 9
Sample Report on Hospitality To Buy Complete Assignment Help Writing Services Kindly Contact Us :Toll Free:+61 283 206 050 Email - help@globalassignmenthelp.com.au Website - www.globalassignmenthelp.com.au
Are you looking for online hospitality assignments in Australia ? We offer top notch hospitality assignment help by subject oriented writers of global assignment help Australia.
INTRODUCTION The growth of e-commerce has great impact on the hospitality marketing services. Many online websites and portals let customers to explore and buy hospitality services. In present scenario, travellers believe more on travelling applications and websites to research and compare prices of various hotels. As a result, social media like TripAdvisor and many websites are actively participating to deliver services and to reach to customers across the world. In the context of this, with the help of Ritz-Carlton (hotel industry) understanding the concept of hospitality provisions.
1. RITZ-CARLTON 1a). The Ritz-Carlton is one of the most luxurious UK-based hotel. In the context of this, hospitality provisions will be discussed. 1b). These are some websites Ritz-Carlton used to purchase food items, staff uniforms, furnitures and equipments and conference facilities www.specialevents.com www.creditcards.chase.com www.calrecycle.ca.gov www.manta.com www.i-chef.biz.com www.hotel-buyer-store.co.uk www.alaskaqatar.com www.thepackagingconference.com 1c). Ritz Carlton purchase its various stocks like food and beverages, staff-member's
uniform,hotel
amenities,
kitchen
and
bathroom
equipments through these UK-based websites which are stated below : www.specialevents.com provide the services of hotel catering and expertise tips on selecting staff uniforms. Are you looking for online hospitality assignments in Australia ? We offer top notch hospitality assignment help by subject oriented writers of global assignment help Australia.
www.creditcards.chase.com provide ATM facilities to its customers and give extra bonus points. www.calrecycle.ca.gov is used reduce waste by establish various recycling programs. By using recycled products Ritz Carlton saved $45,000 in a year. www.manta.com pride security surveillance to the hotel industry. www.i-chef.biz.com are supplying frozen meat and fish in many parts of UK. It also supply bakery items to many hotels. www.hotel-buyer-store.co.uk
and
offers.
supply
furniture
and
bathroom appliances to the hotel industry. www.alaskaqatar.com rendering laundry services, environmental technology delivering cleaning and floor maintenance equipments to hotels. www.thepackagingconference.com provide latest information on technology packaging supply chain of UK. It conduct various conferences in hotels.
2. EVALUATION OF WEBSITE OF RITZ CARLTON RitzCarlton.com is most user friendly and insightful website that brings an innovative experience to the customers. It contains usergenerated content which is the most dynamic in nature, give a personalized experience to its visitors. Transparency is key element of website that brings an immense online experience and trust to the people. It allows its visitors to book vacation packages and spontaneous trips without looking other websites(Harrington and et. al., 2014). Many new feature are innovated on the homepage of site like 'Ritz Carlton Memories'. A display of photos in the form of slide show being posted by visitors. Users see authenticity in highlighted user generated content rather than brand created designs. This increases the the value of hotel. The website have nearly 3000 pages of informations and videos. Moreover, display of hotels and rooms also avail visitors to book their rooms according to their Are you looking for online hospitality assignments in Australia ? We offer top notch hospitality assignment help by subject oriented writers of global assignment help Australia.
desire. Ritz Carlton is also availing category-wise search system facility such as mountain resorts, family resort, golf , ski and honeymoon resorts to its users. The website allow its users to explore the brand through several pathways and links. But sometimes it may happen that its past users find several differences in information and facilities shown in its website(Tesone, 2012).
3. FUNCTIONALITY OF SECURITY SYSTEMS IN HOTEL There should be many security systems available in the hotel such as every floor should have minimum 3-4 firewalls according to hotel structure, various virus checking security systems, modern recording cameras in lobby, backup mediums and electronic payment methods. Ritz-Carlton provide its guest with high standard of security. Abus video surveillance system provide high degree of security. It covers all important public areas such as, lobby, banqueting area, emergency exits and garage area. As well as modern IP cameras and HDVRs needed for both internal and external purpose. Moreover, hotels should also have Vehicle inspection system to identify the entering of vehicles into parking area. Ritz-Carlton is using Manta Under Vehicle Inspection Units to scan the objects attached to the underside of vehicles. It is also necessary to backup all important data of hotel. In case, if computer crashes or system get corrupted, hard-drive failures and theft, so data backups are last line of defence technique to recover lost data. If data is not backed up then the organisation may loose its intensity and position in business(Khan, 2012). So, Ritz-Carlton is required to choose right data backup technique. Data backups is essential as it consists of all records of room availability, guest contact details including contact number and address. In case of emergency and system outage, it become easy for hotel staff to recover all data storage immediately. Backups can be done in the form of recordable CDs, magnetic tapes, virtual machines,hard-disks and tapes. There are number of back up mediums like snapshotting, LAN-free backups, online backups, cables and phone networks are available at different levels of security to access to important information and data for hotel security. Moreover, there are different types of electronic payment Are you looking for online hospitality assignments in Australia ? We offer top notch hospitality assignment help by subject oriented writers of global assignment help Australia.
systems are available like VISA, MasterCard, Maestro, Delta, Debit schemes, electronic wallets such as QIWI, Webmoney, PayPal, Paxum etc. Electronic payment system has increased speed of functionality of organisation, security level in the hotel and also reduced the risk of abuse or theft( Chon and et. al. 2013).
4A) INCLUSION OF SUPPLIERS AND CUSTOMERS IN AN HOTEL'S EXTRANET Extra-net is organisation's private portal that allows access to its stakeholders, suppliers, customers, vendors and other business associates to securely access the informations or operations from an organisation. Ritz-Carlton have distributed range of activities such as event planning, transportation, lodging and restaurants facilities. So there should be wide range of network among its suppliers and customers. Ritz-Carlton suppliers may include food and beverage contractors and suppliers, furniture suppliers, Hospitality consultants, In-room suppliers, kitchen equipments, room technologies, Banks and finance etc. Its customers may be event managers, individual customers, corporate clients and trip packaging firms( Enz, 2009). Extra net enables it to communicate and collaborate with its vendors and customers efficiently. Moreover it also enhance the business
relationships
among them. Ritz-Carlton has
excellent extra-net systems likely whenever any event (like weddings, corporate meetings or occasional functions) is planned in hotel customers directly communicate to its supplier via hotel's portal or extra-net and hotel manager immediately avail all facilities, goods and services to the hotel as soon as possible(Kotler and et. al., 2016).
4B) INTRANET WITHIN AN ORGANISATION Intranet is private network of an organisation accessible only to its members, employees and other staff. Its an internal system of the organisation so that it would not be available to public. Intranet is successively used in Ritz-Carlton with the installation of wireless networks and
LAN
(Local
Area
Networks).
Intranet
make
accessible
to all
confidential information, knowledge, feedbacks, experience, events within Are you looking for online hospitality assignments in Australia ? We offer top notch hospitality assignment help by subject oriented writers of global assignment help Australia.
an industry's network. Many hotels and restaurants of Ritz-Carlton have Intranet facilities to share their experiences, various business strategies, innovative ideas and access to confidential data ( Wearne and Morrison, 2013). It allows the hotel to improve its hospitality services by sharing updated customer relationship management techniques, strategies, bringforth
competitive
management
tactics
and
improve
corporate
communications. Moreover, they also emphasize on the customer's feedbacks and reviews to improve the quality of goods and services. Intranet has changed its business strategy as it enhance the performance and profitability of the hotel. It also increase the knowledge distribution process within the industry among hotel staff and top management (Cummings and et. al., 2013).
5. SOCIAL MEDIA Social media is internet based tool or platform where people are allowed
to
share
pictures/videos.
It
and
exchange
depends
on
text,
data,
web-based
ideas,
interests
technologies
to
and
create
interactive platforms. There are various mediums of social media such as, Facebook, twitter, LinkedIn, Google, Trip Advisor and many more. Many hospitality industries like Ritz-Carlton promoting and advertising its services via social media channels so that it can build its customer loyalty. Moreover they also use social media to upgrade and personalize customer services. It is also using twitter to get feedbacks and comments about services rendered to its customers. It develop and grow the impact of abundance of customer reviews Social media is also reaching to global audience and rural areas of the world with easy accessibility in less span of time( Okemos, 2013). Facebook is the easiest way to communicate with people worldwide as companies and hotel industries and firms to make their public page on Facebook to directly access to its users. Facebook has many features like it allow to insert pictures and videos so that people can make positive and negative reviews. Trip Advisor is continuously increasing the expectations and experiences of customers. In case of RitzCarlton, Trip Advisor has huge impact on the profitability of the hotel as it give easy access to users to make comments and give reviews on the Are you looking for online hospitality assignments in Australia ? We offer top notch hospitality assignment help by subject oriented writers of global assignment help Australia.
hotel services and facilities. Large number of tourist approach this hotel via Trip Advisor. So social media has great impact on the growth and productivity of the hotel (Alton, 2015.).
CONCLUSION It can be concluded from the study that hotel industry is utilizing ecommerce in very effective manner for procurement purposes. Daily essential commodities and necessities of hotels are purchased through many websites and apps.
Sample Report on Hospitality To Buy Complete Assignment Help Writing Services Kindly Contact Us :Toll Free:+61 283 206 050 Email - help@globalassignmenthelp.com.au Website - www.globalassignmenthelp.com.au
Are you looking for online hospitality assignments in Australia ? We offer top notch hospitality assignment help by subject oriented writers of global assignment help Australia.
REFERENCES Books and Journals
❖ Chon, S.K., and et. al. 2013. Hospitality Management
Education. Routledge. ❖ Cummings, R. P., and et. al., 2013. The Role of the
Hospitality Industry in the Lives of Individuals and Families. Routledge. ❖ Enz,
A.
C.,
2009.
Hospitality
Strategic
Management:
Concepts and Cases. John Wiley and Sons ❖ Harrington, J.R. and et. al., 2014. Strategic management research in hospitality and tourism: past, present and future. 26( 5). pp.778 – 808. ❖ Kotler, T. P. and et. al., 2016, Marketing for Hospitality and
Tourism. 7th ed. Pearson Education, Limited. ❖ Okumus, F., 2013. Facilitating knowledge management through information technology in hospitality organizations.
Journal of Hospitality and Tourism Technology. 4(1). pp.64 80 ❖ Tesone, V.D., 2012. Principles of Management for the
Hospitality Industry. Routledge. ❖ Wearne, N. and Morrison A., 2013. Hospitality Marketing. Routledge.
Are you looking for online hospitality assignments in Australia ? We offer top notch hospitality assignment help by subject oriented writers of global assignment help Australia.