CUTTING EDGE BY FRANK All In One

PRODUCT: Self-Ordering Kiosks

MANUFACTURER: Pye

LEGATO

An idle machine or vacant seat at a gaming table means lost opportunity for casinos. A player stepping away to retrieve a bite to eat may still be spending money at the in-house eatery, but they could be plunking down even more if they stepped away briefly, if at all, and kept playing.

That’s where kiosks, the technology that has transformed the restaurant industry, factor in. The self-service solutions represent opportunities for casinos to become more efficient and more profitable.

Pye, a leading kiosk developer with units in use worldwide, sees the positive impact of self-ordering kiosks as a sure bet for gaming venues. Here’s how:

Augmenting the workforce: Amid a historic labor shortage, kiosks increasingly are being brought on board. The shallow labor pool has left business owners little choice but to devise new strategies to close the labor gap. They aren’t using self-ordering kiosks to replace workers. In a lot of cases, these are their workers.

Restaurants rely on the technology to facilitate almost everything with a food order, except making it. Because users can perform tasks on their own, there is not as much need for workers standing around to provide guidance, and can be repositioned to focus on other tasks.