FirstService Residential's Service-First Philosophy

Photo © Courtesy of FirstService Residential

FirstService Residential's Service-First Philosophy

At FirstService Residential, we believe property management goes beyond properties. It’s about peace of mind. It’s about anticipating needs to put people’s minds at ease.

With a proactive approach to property management paired with our service-first philosophy, we make being a board member easier. But our support isn’t just felt by the board. Through the services we deliver, we help provide all residents with a thriving community that everyone is proud to call home.

So, what’s the secret to our success as a leading property management company? It’s threefold.

LOCAL SERVICE STRUCTURE

We may be a company that is North American-wide, but don’t let our size fool you. Each of our markets has its own office consisting of a dedicated team of local property management professionals. Our property managers understand the needs of your community based on the uniqueness of your neighbourhood because many of them live there too.

When you partner with us, you’re paired with a property manager who works closely with your board to quickly understand what sets your community apart from the others and what matters most to the residents that live there. Because it’s that knowledge that will lay the groundwork for providing the service your community desires.

The support our boards receive doesn’t stop with the property manager. Each is backed by a local team that consists of a regional director, vice president, president, administrative team, and a customer care centre. Working together, these professionals provide our boards with solutions from the tried and true, to the innovative and new.

ROBUST SUPPORT SYSTEM

While our local service structure provides that small company feel, our size provides an unmatched depth of resources. Our local team benefits from the knowledge of over 19,000 associates and 8,500 communities across Canada and the US. This means that if your community faces an issue that requires specific expertise that your local team doesn’t have, they can quickly find insights from our own experts and leaders who serve communities across North America.

Additionally, our communities further benefit from the expertise of our affiliate companies. For example, communities managed by us gain access to FirstService Energy, our trusted energy advisor that can work with communities to find customized and cost-effective solutions to boost efficiency and reduce energy consumption.

ALWAYS INNOVATING

Residential communities are always changing, and their partner in property management needs to flex and evolve with them. The makeup, needs, goals, and challenges of a community change on a dime. And solutions that once worked can quickly become ineffective. We understand. That’s why we are always looking for innovative ways to solve the everyday complexities of community living.

Property management solutions that benefit everyone, from the residents to the board members and even the property managers. For instance, residents often have questions about aspects of day-to-day condominium living. Responding to these often-duplicate questions takes important time away from the property manager’s focus on executing board directives.

Understandably, residents don’t want to wait days for an answer to a simple question, so to meet this need, Resident Support Services (RSS) was created. For our communities that don’t have an on-site property manager, they now have access to a team of professionals that can quickly and efficiently answer resident inquiries. Often providing an answer within the same day. The first of its kind, RSS is a game changer for residents, board members, and property managers alike.

Property management is a balancing act. Every decision matters, and juggling it all can seem complex. Let us be that listening ear. That friendly face. That helping hand. Because together, we can make life, simplified.