Volvo Uptime Centre

Officials of Volvo Trucks and FAMCO at the inauguration of the new Volvo Trucks Uptime Centre in Dubai Investment Park.

Volvo opens its first Uptime Centre in the Middle East

Partners with FAMCO to raise customer service to higher standards

Al Futtaim Auto & Machinery Co. (FAMCO) recently announced the launch of the Middle East’s first Uptime Centre supported by Volvo as it looks to raise the level of customer service in the region.

Customers operating Volvo Trucks and Volvo Construction Equipment will benefit from upgraded standards of support courtesy of the region’s first Uptime Centre by FAMCO UAE supported by Volvo, based at the FAMCO workshop facility in Dubai Investment Park.

It will serve as an IT nerve centre, monitoring data transmitted by connected machines through CareTrack and identifying areas where uptime and efficiency can be increased. The technical bays supporting the Uptime Centre are proficient in all required categories related to the pre-planning needed to ensure efficient servicing and that unplanned repairs are dealt with in an efficient manner.

Service offerings

Founded in 1927, the Volvo Group serves customers in more than 190 markets.

updated workflows, genuine Volvo parts and specialised technicians.

Case handlers will alert dealers to machine errors codes and alarms so that they can take immediate action on behalf of their customers, reducing unplanned stops, spending on fuel and maintenance and preventing future problems.

For truck owners, the Dynafleet fleet management system provides constant updates on a vehicle’s performance, making it possible to pinpoint critical data and take prompt action to reduced costs, improve vehicle utilization and allow for the quick re-deployment of assets.

At the same time, the CareTrack advanced telematics service, available to equipment operators, allows machine problems to be caught before they occur, while also improving technical response time and downtime resolution speed.

Volvo Trucks delegation present

“This new facility will allow us to better support our partners, providing further reassurance that when they choose a Volvo truck or machine, they are actively prioritising increased uptime and maximising profit, whilst reducing downtime and any negative impact on their investments,” affirmed Vladimir Knezevic, Managing Director, FAMCO UAE.

“With the launch of its new Uptime Centre supported by Volvo, FAMCO is setting new standards for the truck industry in the Middle East,” asserted Frank O’Connor, Middle East Market Director, Volvo Trucks. Other officials present on the occasion included Per-Erik Lindstrom, SVP Volvo Trucks International; Roger Alm, President, Volvo Trucks; Nigel Johnson, Senior Managing Director, FAMCO; Youssef AlRaeesi, Government Relations Director, Al Futtaim Automotive.

Founded in 1927, the Volvo Group is headquartered in Gothenburg, Sweden and serves customers in more than 190 markets.n