Class Act 2014 by Global Traveler

CLass Act 2014

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hether it involves purchasing a new car, home or airline ticket, quality matters. Those who drive a lot for work will select a good-quality vehicle that fits their needs — it must be reliable, fuel efficient and comfortable. The same goes for the frequent business and luxury traveler. If the average GT reader takes more than 20 flights each year and stays in hotels 50 nights per year, he or she will choose top-quality airlines and hotels. With frequent business, luxury and leisure travelers in mind, Global Traveler presents the annual Class Act Guide, offering a comprehensive guide to premium travel throughout the world. Instead of searching through countless unreliable Internet reviews, you can scan Class Act’s clear and simple layout for everything you need to know about first- and business-class cabins. Class Act also features Global Traveler’s select list of anticipated luxury hotel openings across the globe, along with updates on terminals, including the best dining and hotels at airports around the world. I’m looking forward to diving into this year’s Class Act Guide to see which companies are on top of their games and listening to the needs of their clients.

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contents

Globility

Class Act 2014

EDITORIAL Editor in Chief LISA MATTE lisa.matte@globaltravelerusa.com tel 781 331 5423 Managing Editor K imberly Krol kim.krol@globaltravelerusa.com Digital Media Manager KATIE SKRZEK katie.skrzek@globaltravelerusa.com Senior Editor J ANICE HECHT jan.hecht@globaltravelerusa.com Associate Editor/Copy Editor Patricia Vanikiotis patty.vanikiotis@globaltravelerusa.com eFlyer Editor/Associate Editor MONIQUE BARRETT monique.barrett@globaltravelerusa.com Digital Content Producer DEBRA BOKUR debra.bokur@globaltravelerusa.com Social Media Consultant Samantha Hardcastle

ART

6 6 Above and Beyond Year after year, airlines reach new heights in premium cabin amenities and design. BY KIMBERLY KROL

48 6

Contributors Ron Bernthal Debra Bokur Ellen Clark SUSAN FINCH

Circulation Specialists John Wroblewski, louie atsaves Managers JAYHAWK EVANS, MARK P. FORD, TERESA JACKSON, ANTHONY “SCRAPS" DIMERA Circulation Director Michele Shannon Circulation Manager Anna Pudzianowski Research Consultant Sharon Sterne

A Touch of Home Premium airport lounges welcome passengers with comfort, convenience and an aura of calm. BY BARBARA RADCLIFFE ROGERS

Advisory Board

CLass aCt 2014

EVERYTHING You NEEd To travel the world in style

Gateways to Gastronomy Airport concessionaires meet the cravings of today’s sophisticated travelers. BY DEBRA BOKUR

52 Distinctive by Design The newest airport hotels deliver ambience and amenities to rival the best resorts. BY RON BERNTHAL 56 Deluxe Diversions New luxury hotels add signature experiences to the roster of exclusive amenities. BY ILONA KAUREMSZKY

4 | Global Traveler’s Class Act Guide | 2014

Ilona Kauremszky RICHARD NEWTON Barbara Radcliffe Rogers

For complete bios, visit globaltravelerusa.com

45 ’Tis the Season Travelers in transit find something for everyone on their holiday list as airports ramp up the retail. BY SUSAN FINCH 48

Staff Photographer CHRISTOPHER P. OTTAUNICK christopher@globaltravelerusa.com Special Events Video Editor VANCE PICCIN

29 Premium Economy Do the extra perks justify the extra price? BY ELLEN CLARK 36

Art Director TR ACEY CULLEN tracey.cullen@globaltravelerusa.com

Chairman Michael Donahue President Carlos Cappuccio COO Michael Kiely Treasurer Kevin Ryan Secretary Stephen Doherty Vice President Asia Edward Jefferson Vice President Europe Wayne Tallman Vice President Latin America/Mexico/Caribbean Frank LoVerme Vice President Middle East/Africa Gary Oswald Vice President Special Events and Photography Christopher Ottaunick

on the cover 40 Sense of Place Local flavor and individual style season a new generation of airport terminals. BY RICHARD NEWTON COVER PHOTO: Westin Detroit Metropolitan Airport Artist's rendering, Photo: © westin DIA

General Inquiries/Issue Requests tel 267 364 5811 Subscriptions tel 818 286 3134 | gbtcs@magserv.com Public Relations Kimberly Krol tel 267 364 5811 ext 202 | kim.krol@globaltravelerusa.com Letters to the Editor letters@globaltravelerusa.com Reprints Ed Kane | FosteReprints tel 800 382 0808 ext 31 edk@fosterprinting.com Global Traveler is published monthly by FXExpress Publications, Inc., 310 Floral Vale Blvd., Yardley, PA 19067. The U.S. subscription rate is $42 for one year, $79.95 for two years, $121.95 for three years. Postmaster: Please send changes of address to Global Traveler, 310 Floral Vale Blvd., Yardley, PA 19067

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For you, it’s business. For us, it’s personal.

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114 DESTINATIONS IN SOUTH AMERICA

GET ON BOARD: LAN.com & TAMAirlines.com For travel managers, contact us at corporate@LAN.com 1.866.IFLY.LAN & 1.888.2FLY.TAM

* Available on board 767 and 787 ﬂeet. ** Flights may be operated by American Airlines through codeshare agreement. *** Aircraft shown is the LAN 787 Dreamliner.

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ROOM TO SPARE: SWISS First cabin PHOTO: © SWISS

Above and Beyond Year after year, airlines reach new heights in premium cabin amenities and design. By Kimberly Krol

n my first year at Global Traveler, I took on the task of compiling the information for our first- and business-class surveys, which you will find on the following pages. This year, I retrieved that issue, September 2007, and quickly scanned the charts, noting how different they are from the charts we publish today. In 2007, we began to define our understanding of pitch (see The Method sidebar for more information). It was not as common to see 180 degrees in that all-important ‘‘Recline’’ column, and onboard WiFi was virtually non-existent, while today these amenities are practically de rigueur. Even the airlines

6 | Global Traveler’s Class Act Guide | 2014

in each column look a lot less alike in 2007 and 2014. The world changed drastically in those seven years, and the charts are a direct reflection of the new world of premium travel. And no one knows premium travel quite like you, our readers, averaging around 30 international and domestic flights per year and flying first and business class consistently. But as airlines debut, cease flights to convenient gateways and change up their premium cabins, it’s hard to keep up with the goings-on. That’s where we come in. On the following pages, you will find comprehensive charts detailing the offerings and amenities on nearly every first- and business-class cabin around the globe. The details matter, and they are all here, from aircraft type and seat recline to lounge information and the date of the last cabin overhaul. LAST YEAR, THE column marked “Year of Last Cabin Overhaul” read “Upcoming” for Air France. And now it’s here. The airline revamped all four of its cabins in June 2014. The La Première first-class cabin features individual suites offering optimum

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Aircraft

Number of Seats

Layout

Seat Pitch

Seat Width

Recline

Power for Laptop

Adapters Required

Number of Audio Channels

Number of Movies

Number of News Channels

Number of Other Video Programs

WiFi on Board

Lounges Shared or Dedicated

Free WiFi in Lounges

Amenity Kits Included

Date of Last Major Cabin Overhaul

Chauffeur Service

777-300

1-1

79”

30”

180°

200

240

2014

777-300ER

1-2-1

63” HB

21”

180°

18+, 330 CDs

250

180+

New

NEW FIRST 747 14 1-2-1 N/R 23” 180° Y N 777 17 1-2-1 N/R 23” 180° Y N

50 OD/ 400 (Thales) 50 OD/ 400 (Thales)

100 OD/ 93 (Thales) 100 OD/ 93 (Thales)

N/R

2010

N/R

2010

FIRST CLASS EUROPE AIR FRANCE

LA SUITE LA PREMIÈRE

AMERICAN AIRLINES FIRST CLASS

BRITISH AIRWAYS

EMIRATES*

FIRST CLASS 777-300ER 8 1-2-1 82” 20.5” 180° Y Y 800 200 Satellite 450+ N B Y Y Ongoing Y Updates

LUFTHANSA FIRST CLASS

SINGAPORE AIRLINES FIRST CLASS

A330-300 A340-300 A340-600 A380-800 747-400 747-800

8 1-2-1 8 1-2-1 8 1-2-1 8 1-2-1 8 2-2 8 1-1/1-2-1

A380-800 Suites 12 777-300ER 8

1-2-1 1-2-1

84” 84” 84” 84” 80–90” 84”

31.5” 31.5” 31.5” 31.5” 31.5” 31.5”

180° 180° 180° 180° 180° 180°

Y Y Y Y Y Y

N N N N N N

30, 300 CDs 30, 300 CDs 30, 300+ CDs 30, 300 CDs 30, 300 CDs 30, 300 CDs

100 100 100 100 100 100

2 2 2 2 2 2

200 200 200 200 200 200

Y Y Y Y Y Y

D D D D D D

Y Y Y Y Y Y

2010 2010 2010 2010 2010 2012

Y Y Y Y Y Y

81” 71”

35.25” 35”

180° 180°

Y Y

N N

22, 795 CDs 22, 795 CDs

238 238

Multiple Multiple

80+ 80+

Y Y

D D

Y Y

N/R N/R

N N

SWISS INTERNATIONAL AIR LINES SWISS FIRST

A340 A333

8 8

GLOBAL FIRST * Airline did not reply. Survey information was compiled with

777 767 747 777

12 1-2-1 12 1-2-1 12 1-2-1 8 1-2-1

UNITED

GT research.

1-2-1 1-2-1

83” 83”

N/R N/R N/R N/R

22” 22”

21.5” 22” 22” 22”

180° 180°

Y Y

16, 300 CDs 16, 300 CDs

180° 180° 180° 180°

Y Y 21 Y N 20, 3,000 Tracks Y N 20, 3,000 Tracks Y N 20, 3,000 Tracks

42 42

20+ 60 150 150

0 0

55+ 55+

N/A 6 N/A 150+ N/A 150+ N/A 150+

N N

D D

N N

Y Y

2009 2009

Y Y

Y D Y Y Upcoming Y Y D Y Y 2009 Y Y D Y Y 2009 Y Y D Y Y 2012 Y

The Method Global Traveler spends months contacting airlines and gathering information for our annual first- and business-class survey. New to the charts this year is the Chauffeur Service category; our survey goes beyond the service in the skies to also include the first-rate amenities available to premium passengers on the ground. GT starts with the source, reaching out to the airlines directly for the information, asking them to complete a form for each aircraft and each cabin operating on a direct route to any destination in North America. In situations where we were unable to obtain a response from an airline, we conducted independent research to complete the charts, gathering information from airline websites and reputable sites such as SeatGuru.com and SeatExpert.com. All entries completed using GT research are clearly marked with an asterisk after the airline’s name on the chart. If the airline did not provide information in the form we requested, we used research to complete the charts, if necessary. In the instance a section of our survey form was left blank or we were not able to accurately decipher information, we marked the column N/R, for No Reply. As premium cabins continue to upgrade, there may be instances where the airline’s information does not perfectly match our specified categories. We attempt to interpret this information to the best of our ability, or further explain the information in the accompanying article. The relationship between seat pitch and recline is a continued debate and continues to get harder to define as airlines get creative with cabin configurations. At GT, we define pitch as the distance between the back of your headrest and the headrest in front of you when the seats are fully upright. We adjust given reclines to meet our definition, which states that based on the average height of an adult male, a seat pitch must be 70 inches or greater to offer a true lie-flat bed of 180 degrees. Airlines continue to innovate new ways to fit true lie-flat seats without a full 70-inch pitch, and we do our best to note those configuration exceptions. Some of the unique concepts you will see noted are herringbone (HB), similar to pinball, where the bottom of each seat faces outward; the Wide-Seat Concept (W), with a wider head and more narrow foot area; staggered (SG), where the seats do not align directly with the ones in front of them; and angled (ANG), where the seats are angled in opposing directions. globaltravelerusa.com

KEY ANG Angled B Both D Dedicated EST Estimate HB Herringbone N No N/A Not Applicable NP Newspaper N/R No Reply OD On Demand S Shared SG Staggered Thales Type of entertainment system V Varies W Wide Seat Concept Y Yes

2014 | Global Traveler’s Class Act Guide | 7

Recline

Power for Laptop

Adapters Required

Number of Audio Channels

Number of Movies

Number of News Channels

Number of Other Video Programs

WiFi on Board

Lounges Shared or Dedicated

Free WiFi in Lounges

Amenity Kits Included

Date of Last Major Cabin Overhaul

Chauffeur Service

12–15

N/R

FIRST CLASS 777-300ER 8 1-2-1 63” HB 21”

180°

18+, 330 CDs

250

180+

New

Aircraft

Seat Width

Seat Pitch

Layout

N/R

NORTH AMERICA

Number of Seats

ALASKA FIRST CLASS 737 12–16 2-2 37” 21”

FIRST CLASS

ALASKA AIRLINES*

AMERICAN AIRLINES DELTA AIR LINES FIRST CLASS

HAWAIIAN AIRLINES

717 12 2-2 37” 19.6” 120–130° Y N MD-88 16 2-2 37” 19.6” 120–130° Y N MD-90 16 2-2 37” 19.6” 120–130° Y N A319 12 2-2 36” 21” 120–130° N/A N A319 54 2-2 40–59” 19.4–21” 130° N/A N A320 12 2-2 36” 21” 120–130° N/A N 737-700 12 2-2 37” 21” 120–130° Y N 737-800 16 2-2 38” 21” 120–130° Y N 737-800 16 2-2 38” 21” 120–130° N/A N 737-900ER 20 2-2 37” 21” 120–130° Y N 757-200 24 2-2 37–38” 21” 130° N/A N 757-200 22 2-2 37” 21” 130° N/A N 757-200 22 2-2 37” 21” 130° N/A N 757-200 22 2-2 44–46” 21” 130° N/A N 757-200 26 2-2 38” 21” 120–130° Y N 757-300 24 2-2 37” 21” 120–130° Y N 767-300 30 2-2-2 37–38” 18.5” 130° Y N 767-300 30 2-2-2 37–38” 18.5” 130° Y N CRJ700 9 1-2 36” 19.6” 120–130° N/A N CRJ900 12 1-2 37” 19.6” 120–130° N/A N E170 9 1-2 37” 20” 120–130° N/A N E175 12 1-2 37” 20” 120–130° N/A N

N/A N/A N/A N/A N/A N/A 8 N/A N/A N/A N/A N/A N/A N/A 8 N/A 8 8 N/A N/A N/A N/A

N/A N/A N/A Y D Y N 2014 N N/A N/A N/A Y D Y N 2011 N N/A N/A N/A Y D Y N 2013 N N/A N/A N/A Y D Y N 2009 N N/A N/A N/A Y D Y N 2009 N N/A N/A N/A Y D Y N 2009 N 26 N/A 2 Y D Y N 2008 N 26 N/A 2 Y D Y N 2008 N 2 N/A N/A Y D Y N 2008 N 350+ N/A 2 Y D Y N 2014 N 2 N/A N/A Y D Y N 2004 N N/A N/A N/A Y D Y N 2008 N N/A N/A N/A Y D Y N 2008 N 2 N/A N/A Y D Y N 2004 N 26 N/A 2 Y D Y N 2006 N 26 N/A N/A Y D Y N 2014 N 26 N/A 2 Y D Y N 2006 N 26 N/A 2 Y D Y N 2006 N N/A N/A N/A Y D Y N 2010 N N/A N/A N/A Y D Y N 2010 N N/A N/A N/A Y D Y N 2011 N N/A N/A N/A Y D Y N 2011 N

FIRST CLASS

A330

2-2-2

46”

18.5”

130° EST

34–45

40–50

2014

GLOBAL FIRST

777 767 747 777

12 6 12 8

1-2-1 1-1-1 1-2-1 1-2-1

N/R N/R N/R N/R

21.5” 22” 22” 22”

180° 180° 180° 180°

Y Y Y Y

Y N N N

21 20, 3,000 Tracks 20, 3,000 Tracks 20, 3,000 Tracks

20+ 60 150 150

N/A N/A N/A N/A

6 150+ 150+ 150+

Y Y Y Y

D D D D

Y Y Y Y

Upcoming 2009 2012 2012

Y Y Y Y

A320

2-2

55”

21”

165°

10, 3,000 MP3s

35+

50+

2007

1-1

62”

21”

170°

N/R

150 Hrs. 150 Hrs.

1 1

N/R N/R

N N

B B

N N

Y Y

N/R N/R

Y Y

Some

2010

UNITED

VIRGIN AMERICA FIRST CLASS

PACIFIC RIM AIR CHINA*

FORBIDDEN PAVILION

AIR INDIA

747-400 Combi 10

EXECUTIVE CLASS

777-200LR 777-300ER

8 4

1-2-1 1-2-1

82” 82”

23” 23”

180° 180°

Y Y

N N

250 Hrs. 250 Hrs.

ANA FIRST CLASS

777-300ER

1-2-1

N/A

32.9”

180°

100+

FIRST CLASS

777-300ER

1-2-1

63” HB

21”

180°

18+, 330 CDs

250

180+

New

FIRST SUITE A380 12 1-2-1 83” 25” 777 8 1-2-1 83” 25”

180° 180°

Y Y

N N

18, 700 CDs 18, 700 CDs

60 60

4 4

65 65

N N

B B

Y Y

N/A N/A

Y Y

ALL NIPPON AIRWAYS

AMERICAN AIRLINES ASIANA AIRLINES

CATHAY PACIFIC AIRWAYS

FIRST CLASS 777-300ER 6 1-1-1 81–87” 36” 180° Y N

CHINA AIRLINES FIRST CLASS

CHINA EASTERN AIRLINES * FIRST CLASS

Overall 200+

100+ 1 500+ N B Y Y N/A N

747-400

1-1-1

N/R

21”

180°

16, 260 CDs

101

N/R

A340-600

1-2-1

82”

29”

180°

23, 170 CDs

N/R

100

N/R

N Y

* Airline did not reply. Survey information was compiled with GT research.

8 | Global Traveler’s Class Act Guide | 2014

globaltravelerusa.com

privacy and comfort. The soft ice blues and light grays of the cabin, accented by dashes of Air France’s signature red, envelop guests in harmony. A few things probably not offered on any flights in 2007: ambient cabin lighting, automatic window blinds, bedside lamps, private wardrobes and thick curtains that can close and allow the first-class passengers total privacy. And that’s just touching on a few of the cabin’s unique features. The three F’s characterize Air France’s new business-class cabin, designed with the feedback of customers, employees, designers and ergonomic experts at hand. The first F: full flat. The seats convert to 180-degree horizontal beds. The second F is for full access, with each seat offering direct aisle access. And finally, full privacy. A protected area through the seat’s enveloping curve provides a true bubble of privacy in the sky. Not found on the 2007 survey, La Compagnie, which debuted this spring with service to Paris. The all-businessclass airline offers 74 seats on its Boeing 757-200. The airline launched on the principle of offering affordable business-class fares between New York and Paris, a popular route for travelers. The fixed-shell seats recline to an angled lie-flat, complete with built-in massage functions, a reading lamp, storage compartments and power outlets. Passengers can enjoy the entertainment options on personal Samsung Galaxy Pro tablets and have globaltravelerusa.com

access to lounges at both gateways. With much focus on France in 2014, it’s a better time than ever to plan your next getaway to the City of Light. Also featured for the first time on our charts this year is XL Airways, offering a low-cost business-class option to the Parisian hub. Looking ahead to 2015 for European carriers, Swiss International Air Lines announced plans to upgrade and expand U.S. service. Next year, the airline plans to phase in six Boeing 777-300ERs for flights to the United States, increasing capacity and opening the possibility to launch new U.S. gateways. Virgin Atlantic will launch Boeing 787 Dreamliner service later this year. As of press time, the only information available included that the airplane will feature 31 Upper Class seats and WiFi throughout. The airline is investing £300 million in improving the customer experience, with plans to open a Clubhouse lounge, its 11th, at Los Angeles International Airport.

UPGRADE: Virgin Atlantic’s Upper Class suite PHOTO: © Virgin Atlantic

THE LANDSCAPE OF carriers in North America changed dramatically in the last seven years, with six major players in the market consolidating into three. Delta Air Lines and Northwest merged just one year later, in 2008. United and Continental followed suit in 2010, and this year finds American Airlines and US Airways merging. The information listed 2014 | Global Traveler’s Class Act Guide | 9

Free WiFi in Lounges

Amenity Kits Included

Date of Last Major Cabin Overhaul

Chauffeur Service Y

FIRST CLASS

A380

1-2-1

82”

33”

180°

N/R

100

250

FIRST CLASS

A330

18 2-2-2

46”

18.5”

130° EST

34–45

40–50

JAL FIRST CLASS 777-300ER 8 1-2-1 N/R 33” 180°

55 Overall

N/R

KOSMO SLEEPER SLEEPER KOSMO SUITES

747-400 777-200ER 747-400 A330-200 A330-300 777-200S 777-300ER A380-800

10 8 12 6 6 8 8 12

QANTAS FIRST SUITE

A380-800

14 1-1-1 83.5”

PACIFIC RIM cont. CHINA SOUTHERN AIRLINES HAWAIIAN AIRLINES

Aircraft

Lounges Shared or Dedicated

2013

WiFi on Board

Number of Other Video Programs

Number of News Channels

Number of Movies

Number of Audio Channels

2014

Adapters Required

Power for Laptop

Recline

Seat Width

N/R

Seat Pitch

Layout

N/R N/R

Number of Seats

FIRST CLASS

JAPAN AIRLINES KOREAN AIR

21.1” 21.1” 20.6” 20.1” 20.1” 26.5” 26.5” 26.5”

180° 180° 180° 180° 180° 180° 180° 180°

Y Y Y Y Y Y Y Y

N N N N N N N N

500 CDs 500 CDs 500 CDs 500 CDs 500 CDs 500 CDs 500 CDs 500 CDs

54+ 54+ 54+ 54+ 54+ 54+ 54+ 54+

3 3 3 3, Text News 3, Text News 3, Text News 3, Text News 3

70+ 70+ 70+ 70+ 70+ 70+ 70+ 70+

N N N N N N N N

B B B B B B B B

Y Y Y Y Y Y Y Y

2005 N/A 2005 2012 2012 2009 N/A N/A

N/R N/R N/R N/R N/R N/R N/R N/R

29”

180°

1,000 CDs

150

500

N/A

35.25” 35”

180° 180°

Y Y

N N

22, 795 CDs 22, 795 CDs

238 238

Multiple Multiple

80+ 80+

Y Y

D D

Y Y

N/R N/R

N N

GLOBAL FIRST 777 12 1-2-1 N/R 21.5” 180° 767 6 1-1-1 N/R 22” 180° 747 12 1-2-1 N/R 22” 180° 777 8 1-2-1 N/R 22” 180°

Y Y Y Y

Y N N N

21 20, 3,000 Tracks 20, 3,000 Tracks 20, 3,000 Tracks

20+ 60 150 150

N/A N/A N/A N/A

6 150+ 150+ 150+

Y Y Y Y

D D D D

Y Y Y Y

Upcoming 2009 2009 2012

Y Y Y Y

QANTAS

SINGAPORE AIRLINES FIRST CLASS

A380-800 Suites 777-300ER

1-2-1 1-2-1 2-2 2-2-2 2-2-2 1-2-1 1-2-1 1-2-1

12 1-2-1 8 1-2-1

83” 83” 83” 82” 83” 83” 83” 83”

81” 71”

UNITED

LATIN AMERICA AMERICAN AIRLINES FIRST CLASS

777-300ER

1-2-1 63” HB

KOSMO SUITES

777-200ER 777-200S

8 8

1-2-1 1-2-1

777 767 747 777

12 6 12 8

747

KOREAN AIR

UNITED

GLOBAL FIRST

21”

180°

18+, 330 CDs

250

180+

New

83” 83”

21.1” 26.5”

180° 180°

Y Y

N N

500 CDs 500 CDs

54+ 54+

3 3, Text News

70+ 70+

N N

B B

Y Y

N/A 2009

N/R N/R

1-2-1 1-1-1 1-2-1 1-2-1

N/R N/R N/R N/R

21.5” 22” 22” 22”

180° 180° 180° 180°

Y Y Y Y

Y N N N

21 20, 3,000 Tracks 20, 3,000 Tracks 20, 3,000 Tracks

20+ 60 150 150

N/A N/A N/A N/A

6 150+ 150+ 150+

Y Y Y Y

D D D D

Y Y Y Y

Upcoming 2009 2009 2012

Y Y Y Y

2-2

79”

21”

180°

20+

Yearly

800 800 800

200 Satellite Updates 450+ N B Y Y Ongoing Y 200 Satellite Updates 450+ N B Y Y Ongoing Y 200 Satellite Updates 450+ Y D Y Y Ongoing Y

MIDDLE EAST/AFRICA EL AL ISRAEL AIRLINES

EL AL FIRST CLASS

EMIRATES*

FIRST CLASS

777-300ER 8 1-2-1 82” 20.5” 180° Y Y 777-200LR 8 1-2-1 82” 20.5” 180° Y Y A380 14 1-2-1 82” 21.6” 180° Y Y

DIAMOND FIRST

777-200LR

ETIHAD AIRWAYS KUWAIT AIRWAYS*

FIRST CLASS

SAUDI ARABIAN AIRLINES* FIRST CLASS

1-2-1

80”

29.5”

180°

16, 400+ CDs

100

200

2014

A340 18 2-2-2 61” N/R 160° N/R N/R 12 20+ N/R 5 N N/R N/R N/R N/R N A300 18 2-2-2 61” N/R 160° N/R N/R 10 20+ N/R 5 N/R N/R N/R N/R N 777 24 2-2-2 61” N/R 160° N/R N/R 12 20+ N/R 5 N N/R N/R N/R N/R N 777-300

24 2-2-2

81”

UNITED

22”

180°

GLOBAL FIRST 777 12 1-2-1 N/R 21.5” 180° 767 12 1-2-1 N/R 22” 180° * Airline did not reply. Survey 747 12 1-2-1 N/R 22” 180° information was compiled 777 8 1-2-1 N/R 22” 180° with GT research.

10 | Global Traveler’s Class Act Guide | 2014

N/R

Y Y Y Y

Y 21 N 20, 3,000 Tracks N 20, 3,000 Tracks N 20, 3,000 Tracks

N/R

20+ 60 150 150

N/A N/A N/A N/A

6 150+ 150+ 150+

Y Y Y Y

D D D D

Y Y Y Y

Y Upcoming Y Y 2009 Y Y 2009 Y Y 2012 Y

globaltravelerusa.com

BETTER THAN THE REAL THING. Discover the best in taste. • • • • •

A lovely start: Enjoy your choice of aperitif, including Laurent Perrier champagne, with a selection of delicious finger food Gastronomic: 4-course menu with a selection of starters and main courses, with highlights from Belgian cuisine Savor the best: Enjoy fine wines and spirits from prestigious cellars Sweet delights: Indulge in our world-famous Belgian chocolates, desserts and ice-cream Healthy bites: Fresh fruit available throughout the flight

brusselsairlines.com/experience

WE GO THE EXTRA SMILE.

TAKING CARE OF BUSINESS: Air Canada’s business class PHOTO: © Air Canada

in these charts for American Airlines represents the integrated airlines' premium airlines; there is no separate listing for US Airways. Another service making waves in 2014 and likely just a pipe dream in 2007 is content streaming of entertainment via WiFienabled service. Delta Air Lines’ service, which began Aug. 1, offers customers on flights longer than 90 minutes free entertainment options at their seat or through their laptops, mobile and tablet devices. Delta offers 18 channels of live satellite TV on select aircraft and hundreds of movies, TV shows, music and games. On WiFi-equipped flights, passengers can stream free movies and TV directly on mobile devices with the Gogo video player app or the Fly Delta app. The app should be downloaded pre-flight to access streamed content. The world of entertainment is certainly changing on aircraft worldwide. Debuting for the first time on this year’s survey is JetBlue with its recently launched Mint premium service. The airline’s brandnew Airbus A321 airplanes feature fully flat seats, dining options and affordable rates, around $600 for transcontinental fares. In the front of the JetBlue cabin are both four private suites and lie-flat seats in a 1-1/2-2/1-1/2-2 configuration. The suites have their own doors, and all the roomy seats have massage functions and adjustable firmness. Premium passengers receive priority services such as dedicated check-in, early boarding, priority tagged bags and complimentary WiFi. JetBlue partnered with New York restaurant Saxon + Parole to create an in-flight small plates menu, and the artisanal snacks are from premier brands including Mah-Ze-Dahr Bakery, A Colicchio Discovery

12 | Global Traveler’s Class Act Guide | 2014

and Blue Marble ice cream; the amenity kits are supplied by popular Birchbox. COMING SOON TO the Pacific Rim is United’s Boeing 787-9 Dreamliner, with service announced only from Los Angeles to Melbourne thus far, which will be the longest 787 route when launched. The 787-9 is the second in the Dreamliner family, equally as efficient at 20 feet longer as the original, enhancing the aircraft’s capacity and range. United’s will feature 48 BusinessFirst seats offering a 6-foot, 6-inch sleeping space. Singapore Airlines announced plans in May to spend more than $325 million to upgrade 19 additional Boeing 777-300ERs with its latest generation of first- and business-cabin products, currently available on selected daily services to London and Tokyo. Well received industry-wide, the business-class seat introduced two new seating positions, Lazy Z and Sundeck. We hope those upgrades, expected to begin in early 2015, will bring the innovative new premium cabins to U.S. gateways. China Airlines unveils its new Premium Business Class cabin on the 777-300ER in late 2014. In addition to WiFi, the in-flight entertainment features Seat Chat, a social chat function for sharing movies, music and messaging with fellow passengers. The lie-flat seats are extra-comfortable with ergonomic memory foam cushions and feature 18-inch touch-screen personal monitors, storage and a multifunction cabinet. The in-flight Sky Lounge, exclusive to business-class passengers, offers teas, coffees, specialty desserts and a diverse collection of reading materials. globaltravelerusa.com

BETTER THAN THE REAL THING. Be in the front row. • • •

State-of-the-art: extra-large touchscreen (15.3” - 39cm), remote control of screen possible from bed position Stay connected: use the USB power port to recharge your personal device, or connect your laptop to the power port Personalized: watch videos saved on your iPad or other devices on the Business class screen

brusselsairlines.com/experience

WE GO THE EXTRA SMILE.

SKY’S THE LIMIT: China Airlines' Premium Business Class (above), and SWISS Business (right) PHOTOs: © China Airlines, © SWISS

BEGINNING NOV. 1, TAM Airlines will discontinue first-class service in favor of an enhanced business-class product on board Boeing 777 aircraft. When reclined, the new seats are 84 inches, 15 percent bigger than the existing design. The seats will roll out across 2015. Also in November, each flight will have a Head of Onboard Service among the flight crew, who will circulate through the cabins to ensure service consistency. LATAM Airlines Group will debut a new unified cabin design on two new long-haul aircraft in the coming year, the Boeing 787-9 and the Airbus A350-900. This move follows the recent merger of LAN and TAM, with South America acting as the inspiration for the cabin design. 14 | Global Traveler’s Class Act Guide | 2014

globaltravelerusa.com

BETTER THAN THE REAL THING. Discover the best in comfort. • • • •

Superior: seat can be turned into a fully horizontal flatbed of 2m with a large pillow and new bedding amenities Luxurious: seat is equipped with a pneumatic cushion allowing passengers to choose the precise seat softness; relaxing massage and lumbar adjustment options also available Leading: the first airline to introduce this pneumatic technology with LED visualisation and memory of settings Innovative: Touchscreen-controlled seat; adjustable blue mood lighting to create your personal lounge atmosphere

brusselsairlines.com/experience

WE GO THE EXTRA SMILE.

Seat Width

Recline

Power for Laptop

Adapters Required

Number of Audio Channels

Number of Movies

Number of News Channels

Number of Other Video Programs

WiFi on Board

Lounges Shared or Dedicated

Free WiFi in Lounges

Amenity Kits Included

Date of Last Major Cabin Overhaul

Chauffeur Service

Seat Pitch

Layout

Number of Seats

EUROPE

Aircraft

Business CLASS

20.1”

167°

1,000+ MP3s

60 Hrs.

2011

AER LINGUS AER LINGUS BUSINESS A330 24 2-2-2 58”

AEROFLOT BUSINESS CLASS “PRESIDENT”

777-300ER A330-300 A330-200 A330-200

30 28 34 36

2-2-2 2-2-2 2-2-2 2-2-2

60” HB 75” 62” 60”

20.9” 20” 20” 20”

180° 180° 160° 169°

Y Y Y Y

N N N N

600+ Albums 600+ Albums 600+ Albums 600+ Albums

110 110 110 110

1 1 1 1

175 175 175 175

Y Y Y Y

D D D D

N N N N

Y Y Y Y

N/A N/A N/A N/A

N N N N

A330-200

1-2-1

41” SG

20”

180°

200 Albums, 5 Books

N/A

100

N/A

2014

150 150 150 150

1 1 1 0

200 200 200 200

N N N N

B B B B

Y Y Y Y

2008 2008 2009 2013

N N N N

150

200

2009

N S Y Y 2014 Y

240 240

N N

AIRBERLIN AIRBERLIN BUSINESS CLASS

AIR CANADA BUSINESS CLASS 767-300 24–25 1-1-1 43.5” HB 20.35” 180° Y N/A 12, 100 CDs 777-200LR 42 1-2-1 43.5” HB 20.35” 180° Y N/A 12, 100 CDs 777-300ER 42 1-2-1 43.5” HB 20.35” 180° Y N/A 12, 100 CDs 777-300 (77W) 36 2-2-2/1-2-1 44” HB 20.6–22.5” 180° Y N 12, 100 CDs, 10 Books and Podcasts A330 37 1-1-1 37.5” HB 20.35” 180° Y N 12+ CDs

AIR EUROPA

BUSINESS CLASS

A330-200 24 2-2-2

BUSINESS

777-200 777-200

56”

19.7” 170° Y N

N/R

AIR FRANCE

40 58

1-2-1 1-2-1

42” SG 42” SG

26" EST 26" EST

180° 180°

Y Y

N N

24 24

200 200

4 4

D D

N N

Y Y

2014 2014

N N

ALITALIA MAGNIFICA 777 30 1-2-1 50” SG 22” 180° Y N 12 45 7 16 N B Y Y 2011/ N 2012 A330 20 1-2-1 50” SG 21.5” 180° Y N 12 45 7 16 N B Y Y 2013/ N 2014 A330-200 20 2-2-2 59” 20” 170° Y N 12 45 7 16 N S Y Y 2008 N

AMERICAN AIRLINES BUSINESS CLASS A330-200 757-200 International 767-300 777-300ER 777-200ER A330-300

20 16

1-2-1 2-2

48” HB 58–59” HB

21” 19.6”

180° 180°

Y Y

N Y

18, 330 CDs, 20 Podcasts 18, 30 CDs, 27 Podcasts

250 60

0 0

200 88

N N

D D

Y Y

New 2008

N N

28 52 45 28

1-2-1 1-2-1 1-2-1 1-2-1

46” HB 43” HB 46” HB 48” HB

20” 21” 21” 21”

180° 180° 180° 180°

Y Y Y Y

N N N N

18, 30 CDs, 27 Podcasts 18, 330 CDs, 20 Podcasts 18, 330 CDs, 20 Podcasts 18, 300 CDs, 20 Podcasts

60 250 250 250

0 0 0 0

88 200 200 200

Y Y Y N

D D D D

Y Y Y Y

2014 New New New

N N N N

21” 20”

180° 180°

Y Y

N N

150 CDs 150 CDs

26–30 26–30

0 0

34 34

N N

D D

Y Y

2013 2013

N N

N/R N/R N/R N/R 75”

25” 25” 25” 25” 25”

180° 180° 180° 180° 180°

Y Y Y Y Y

N N N N N

50 AVOD/400 (Thales) 50 AVOD/400 (Thales) 50 AVOD/400 (Thales) 50 AVOD/400 (Thales)

N N N N Y

D D D D D

Y Y Y Y Y

2006 2006 2006 2006 2009

N N N N N

45” SG 45” SG

23” 23”

180° 180°

Y Y

N N

14, 54 Hrs. 14, 54 Hrs.

32 32

N N

D D

Y Y

2012 2012

N N

N D Y Y 2013 N

AUSTRIAN AIRLINES* BUSINESS CLASS 777-200ER 48 1-2-1/2-2-2 44” SG 767-300ER 36 1-2-1 44” SG

BRITISH AIRWAYS CLUB WORLD CLUB WORLD LONDON CITY

747 777 787 A380 A318

52–97 2-4-2 52–97 2-4-2 52–97 2-3-2 52–97 2-4-2/2-3-2 32 2-2

100 AVOD/70 (Thales) N/R 230 (Thales) 100 AVOD/70 (Thales) N/R 230 (Thales) 100 AVOD/70 (Thales) N/R 230 (Thales) 100 AVOD/70 (Thales) N/R 230 (Thales) iPad with 70 Hrs. Entertainment

BRUSSELS AIRLINES BUSINESS CLASS

A330-200 A330-300

22 30

1-2-1 2-1-2

55 55

1 1

DELTA AIR LINES BUSINESSELITE

767-300ER 36 1-2-1 76.5–81.4” 21” 180° Y N

350+

N/A

EMIRATES* BUSINESS CLASS 777-300ER 42 2-3-2 72” 20.5” 180° Y Y 800 200 Satellite 450+ updates * Airline did not reply. Survey

N B Y Y Ongoing Y

information was compiled with GT research.

16 | Global Traveler’s Class Act Guide | 2014

globaltravelerusa.com

WiFi on Board

Lounges Shared or Dedicated

100+ 100+ 100+

N N N

B B B

Chauffeur Service

Number of Other Video Programs

N/A N/A N/A (Select aircraft)

Date of Last Major Cabin Overhaul

Number of News Channels

72 72 72 (Select aircraft)

Amenity Kits Included

Number of Movies

24, 60 CDs 24, 60 CDs 24, 60 CDs (Select aircraft)

Free WiFi in Lounges

Number of Audio Channels

Adapters Required

Power for Laptop

Recline

Seat Width

Seat Pitch

Layout

Number of Seats

EUROPE cont.

Aircraft

Business CLASS

Y Y Y

2014 2014 2014

N N N

FINNAIR BUSINESS CLASS A330 32/45 1-2-1/2-2-1 45” 19.97” 177° Y N A340 45 1-2-1/2-2-1 45” 19.97” 177° Y N A340 45 2-2-2 61/62” 19.8” 165° Y N

IBERIA New BUSINESS PLUS

A330-300 A340-600

36 46

1-2-1 1-2-1

44.5” SG 44.5” SG

26.37” 26.37”

SAGA BUSINESS CLASS

757

2-2

38”

PREMIERE

A330-200 A330-300

30 34

1-1-1 1-2-1/2-2-1

49” HB 45” HB

23” 20.2/20.5”

WORLD BUSINESS CLASS

747-400

2-2-2

63” ANG

26”

180° 180°

Y Y

N N

400 CDs 400 CDs

50 50

N/R N/R

78 78

Y Y

B Some B Some

Y Y

New 2013

Y Y

2008

180° 180°

Y Y

330+ CDs 330+ CDs

130+ 130+

0 0

155+ 155+

N/A N/A

D D

N/A N/A

Y Y

N/R N/A

Y Y

180°

N/R

2013

N (Coming D 2015)

2014

ICELANDAIR

20–22” 110° EST

JET AIRWAYS*

KLM*

LA COMPAGNIE BUSINESS CLASS 757-200 74 2-2 61.1” 25.98” 170° Y N 20 12

15 4 Uploaded NP

LOT POLISH AIRLINES BUSINESS CLASS

787

A330-300 A340-300 A340-600 A380-800 747-400 747-800

48 48 48 98 66 92

757

2-2-2

78”

23”

180°

2013

180° 180° 180° 180° 180° 180°

Y Y Y Y Y Y

N N N N N N

30, 300 CDs 30, 300 CDs 30, 300 CDs 30, 300 CDs 30, 300 CDs 30, 300 CDs

100 100 100 100 100 100

2 2 2 2 2 2

200 200 200 200 200 200

Y Y Y Y Y Y

D D D D D D

Y Y Y Y Y Y

2012 2012 2012 2012 2012 2012

N N N N N N

180°

N/A

2012

LUFTHANSA BUSINESS CLASS

2-2-2 57–60” ANG 19.68” 2-2-2 57–60” ANG 19.68” 2-2-2 57–60” ANG 19.68” 2-2-2 64” ANG 20” 2-2-2/2-3-2 64” ANG 20” 2-2-2 64” ANG 20”

OPENSKIES* BIZ BED

2-2

73”

20”

SCANDINAVIAN AIRLINES (SAS) SAS BUSINESS

A330-300 34 A340-300 46

2-2-2 2-2-2

777-300ER A340-500 A380-800

1-2-1 1-2-1 1-2-1

SWISS BUSINESS A343 47 1-2-1 A333 45 2-2-1

61” 61”

20” 20”

170° Y N 170° Y N

28 28

26 26

55” W 55” W 55” W

34” 34” 34”

180° 180° 180°

Y Y Y

N N N

22, 795 CDs 22, 795 CDs 22, 795 CDs

238 238 238

45” SG 45” SG

20.5” 20.5”

180° 180°

Y Y

16, 300 CDs 16, 300+CDs

1 1

18 18

N N

B Y Y 2007 N B Y Y 2007 N

Multiple Multiple Multiple

80+ 80+ 80+

Y Y Y

B B B

Y Y Y

N N N

N/R N/R N/R

N N N

42 42

0 0

55+ 55+

N N

D D

N N

Y Y

2009 2009

N N

S Y Y N/R Y

SINGAPORE AIRLINES BUSINESS CLASS

42 100 60

SWISS INTERNATIONAL AIR LINES

TAP PORTUGAL TAP EXECUTIVE

A330

2-2-2

60”

20” 160° Y N

4 12 11

1-2-1 1-2-1 1-2-1

80” 62” 80”

27” 20” 20”

180° 170° 180°

2-2-2 2-3-2

61” 78”

21” 22”

159° Y N 177° Y N

TRANSAERO* IMPERIAL

777-300 777-200 747-400

N/A N/A N/A N/A N/A N/A

10, 92 Hrs. 10, 92 Hrs. 10, 92 Hrs.

37 37 37

N/R N/R N/R

10 10 10

Some N Y

B B B

Y Y Y

V V V

N/R N/R N/R

TURKISH AIRLINES BUSINESS CLASS

A330-300 28 777-300ER 28

N/A N/A

400 400

4 4

200 200

Y Y

D Y Y 2013 N D Y Y 2013 N

* Airline did not reply. Survey information was compiled with GT research.

globaltravelerusa.com

2014 | Global Traveler’s Class Act Guide | 17

SPECIAL ADVERTISING SECTION

Chauffeur Service

Date of Last Major Cabin Overhaul

Amenity Kits Included

Free WiFi in Lounges

Lounges Shared or Dedicated

WiFi on Board

Number of Other Video Programs

Number of News Channels

Number of Movies

Number of Audio Channels

Adapters Required

Power for Laptop

Recline

Seat Width

Seat Pitch

Layout

Number of Seats

EUROPE cont.

Aircraft

Business CLASS UNITED BF DIAMOND FLAT BED BUSINESSFIRST

787-8 777 777 777 767-400 757-200 767-300 747 767-400 767-300

36 49 40 50 20 16 26 52 39 30

2-2-2 60” HB 2-3-2 55” 2-4-2 N/A 2-2-2 N/A 2-1-2 55” 2-2 N/A 2-2-2 N/A 2-4-2 N/A 2-1-2 N/A 2-1-2 N/A

21” 180° Y N 20.5” 147° Y N 19” 180° Y N 23” 180° Y N 21” 156° Y Y 21” 180° Y N 19” 180° Y N 19” 180° Y N 21” 180° Y N 21” 180° Y N

344 CDs 20 20, 3,000 Tracks 20, 3,000 Tracks 20 20, 3,000 Tracks 20, 3,000 Tracks 20, 3,000 Tracks 20, 3,000 Tracks 20, 3,000 Tracks

150 N/R 185 N S N/A Y 2013 Y 9 N/A 9 N D Y Y Upcoming Y 150 N/A 150+ Y D Y Y 2010 Y 150 N/A 150+ Y D Y Y 2010 Y 16 N/A 16 N/A D Y Y 2013 Y 60 N/A 150+ Y D Y Y 2011 Y 60 N/A 150+ Y D Y Y 2009 Y 60 N/A 150+ Y D Y Y 2009 Y 150 N/A 150+ Y D Y Y 2012 Y 150 N/A 150+ Y D Y Y 2012 Y

UPPER CLASS

747-400 44 1-1/1-2-1 79.5” A340-300 34 1-1-1 79.5” A330-343 33 1-2-1 79.5”

22” 180° Y N/A 22” 180° Y N/A 22” 180° Y N/A

150 150 150

53 0 53 N D Y Y 2012 53 0 53 N D Y Y 2007 53 0 53 N D Y Y 2012

Y Y Y

GALAXY CLASS

737-800 22 2-2 A330-200 21 2-3-2

N/R N/R N/R N/R N/R N/R N/R N/R

N/R N/R

N/R N/R N/R N/R N/R N Y N/R N/R N/R N/R N/R N/R N Y N/R

N N

VIRGIN ATLANTIC

XL AIRWAYS*

N/R N/R

NORTH AMERICA AEROMEXICO* CLASE PREMIER

787-8

2-2-2

65” ANG

N/R

180°

9, 100 CDs

N/A

N/R

200

2014

1 1 1 1 1 1 1 1 1 1

200 200 200 200 200 200 200 200 200 200

N N N N N N N N N N

B B B B B B B B B B

Y Y Y Y Y Y Y Y Y Y

N Y N N N N N N N N

2005–2008 2005 2005–2006 2009 2008 2008 2009 2008 2009 2008

AIR CANADA

BUSINESS CLASS 787-8 20 1-2-1 46” HB 21” 180° Y N 12, 100 CDs, 10 Books 150 and Podcasts E190 9 1-2 38” 20” 120° Y N/A 12, 100 CDs 63 E175 9 1-2 38” 20” 120° Y N/A 12, 100 CDs 63 CRJ-705 10 1-2 37” 21” 120° Y N/A 12, 100 CDs 63 777-300ER 42 1-2-1 43.5” HB 20.35” 180° Y N/A 12, 100 CDs 63 777-200LR 42 1-2-1 43.5” HB 20.35” 180° Y N/A 12, 100 CDs 63 767-300 24–25 1-1-1 43.5” HB 20.35” 180° Y N/A 12, 100 CDs 63 A330 37 1-1-1 37.5” HB 20.35” 180° Y N 12, 100 CDs 63 A321 20 2-2 37” 21” 124° Y N/A 12, 100 CDs 63 A320 14 2-2 37–38” 21” 124° Y N/A 12, 100 CDs 63 A319 14 2-2 38–39” 21” 124° Y N/A 12, 100 CDs 63

N N N N N N N N N N

AMERICAN AIRLINES BUSINESS CLASS A330-200 A330-300 757-200 International 767-300 777-300ER 777-200ER

20 28 16

1-2-1 1-2-1 2-2

48” HB 48” HB 58–59” HB

21” 21” 19.6”

180° 180° 180°

Y Y Y

N N Y

18, 330 CDs, 20 Podcasts 18, 300 CDs, 20 Podcasts 18, 30 CDs, 27 Podcasts

250 250 60

0 0 0

200 200 88

N N N

D D D

Y Y Y

New New 2008

N N N

28 52 45

1-2-1 1-2-1 1-2-1

46” HB 43” HB 46” HB

20” 21” 21”

180° 180° 180°

Y Y Y

N N N

18, 30 CDs, 27 Podcasts 18, 330 CDs, 20 Podcasts 18, 330 CDs, 20 Podcasts

60 250 250

0 0 0

88 200 200

Y Y Y

D D D

Y Y Y

2014 New New

N N N

ACELA BUSINESS CLASS TRAIN N/R 2-2 42”

21”

109°

N/A

Ongoing

BUSINESS CLASS

N/R

350+ N/A 2 Y D Y Y 2011

N/R N/R

N N

AMTRAK*

CAYMAN AIRWAYS*

737-300

2-2

N/R

DELTA AIR LINES BUSINESSELITE 747-400 48 1-1/1-1-1/ 82” 1-2-1

20.5” 180° Y N

MINT

22” 20.5”

JETBLUE*

A321 A321

4 Suites 12

1-1 2-2

60” SG 58” SG

N/R 180°

Y Y

N N

100+ 100+

N/R N/R

Y Y

D D

N/R N/R

Y Y

2014 2014

* Airline did not reply. Survey information was compiled with GT research.

20 | Global Traveler’s Class Act Guide | 2014

globaltravelerusa.com

MEET AN AIRLINE THAT’S TRULY AFRICAN. DELIVERING A PREMIUM AFRICAN EXPERIENCE.

BEST AIRLINE IN AFRICA

Meet South African Airways, the only African airline that has earned a 4-Star rating from Skytrax for 12 consecutive years. Our world-class legendary South African warmth and hospitality can be experienced on our daily nonstop ﬂight from New York (JFK) to Johannesburg and our daily direct service from Washington, D.C. (Dulles). Add our convenient connections to more than 55 African destinations, our superb in-ﬂight comfort and our on-board amenities and you’ll see why we are Africa’s most awarded airline.

BEST AIRLINE STAFF SERVICE AFRICA

www.ﬂysaa.com • 1-800-722-9675 or your professional travel consultant

Chauffeur Service

Date of Last Major Cabin Overhaul

Amenity Kits Included

Free WiFi in Lounges

Lounges Shared or Dedicated

WiFi on Board

Number of Other Video Programs

Number of News Channels

Number of Movies

Number of Audio Channels

Adapters Required

Power for Laptop

Recline

Seat Width

Seat Pitch

Layout

Number of Seats

North America cont.

Aircraft

Business CLASS UNITED BF DIAMOND FLAT BED BUSINESSFIRST

787-8 36 2-2-2 60” HB 21” 180° Y N 344 CDs 777 49 2-3-2 55” 20.5” 147° Y N 20 777 40 2-4-2 N/A 19” 180° Y N 20, 3,000 Tracks 777 50 2-2-2 N/A 23” 180° Y N 20, 3,000 Tracks 767-400 20 2-1-2 55” 21” 156° Y Y 20 757-200 16 2-2 N/A 21” 180° Y N 20, 3,000 Tracks 767-300 26 2-2-2 N/A 19” 180° Y N 20, 3,000 Tracks 747 52 2-4-2 N/A 19” 180° Y N 20, 3,000 Tracks 767-400 39 2-1-2 N/A 21” 180° Y N 20, 3,000 Tracks 767-300 30 2-1-2 N/A 21” 180° Y N 20, 3,000 Tracks

PACIFIC RIM AIR CANADA BUSINESS CLASS 767-300 24–25 1-1-1 43.5” HB 20.35” 180° Y N/A 777-200LR 42 1-2-1 43.5” HB 20.35” 180° Y N/A 777-300ER 42 1-2-1 43.5” HB 20.35” 180° Y N/A 777-300 (77W) 36 2-2-2/1-2-1 44” HB 20.6–22.5” 180° Y N

12, 100 CDs 150 12, 100 CDs 150 12, 100 CDs 150 12, 100 CDs, 10 150 Books and Podcasts

1 1 1 0

200 200 200 200

N N N N

B B B B

Y Y Y Y

2008 2008 2009 2013

N N N N

AIR CHINA* CAPITAL PAVILION

747-400 COMBI 24 2-2 62” 21” 170° Y N 777-300 35 2-3-2 62” 21” 170° Y N

13 13

N/R N/R N/R N B N/R Y N/R Y N/R N/R N/R N B N/R Y N/R Y

AIR INDIA EXECUTIVE CLASS

777-300

29 2-3-2

N/R

20” 178° Y N

N/A

33”

N B N Y

2007

2010

2013

AIR New ZEALAND BUSINESS PREMIER

777-300ER

1-2-1

180°

12, 800 Albums

240

N/A

1,000 Hrs.

N/A Y

AIR TAHITI NUI* POERAVA BUSINESS A340-300 32 2-2-2 60” 20” 160° Y N/R 20 14 0 24 Channels, N S 15 Games

ALL NIPPON AIRWAYS

ANA BUSINESS CLASS 777-300ER 8/68 44” 19.4” 180° Y N 100+ Overall 200+ Y D Y Y 2010 N (Some)

AMERICAN AIRLINES BUSINESS CLASS 777-300ER 52 1-2-1 43” HB 21” 180° Y N 18, 330 CDs, 250 20 Podcasts 777-200ER 45 1-2-1 46” HB 21” 180° Y N 18, 330 CDs, 250 20 Podcasts ASIANA AIRLINES

200

New

200

New

BUSINESS SMARTIUM

A380 777

66 24

1-2-1 1-2-1

80.4” 80.4”

21” 21”

180° 180°

Y Y

N N

18, 700 CDs 18, 700 CDs

60 60

4 4

65 65

N N

B B

Y Y

N/A N/A

N N

777-300ER

1-2-1

N/R

21”

180°

100+

500+

N/R

PREMIUM BUSINESS CLASS 777-300ER 40 1-2-1 78” 22” 180° Y N

101

Live text

110+

N/R

BUSINESS CLASS A330-300 38 2-2-2 58” 20”

169°

N/R

N N/R N/R Y

2008

BUSINESS A380 70 1-2-1 87” 24”

180°

N/R

100

250

N N/R N/R Y

N/R

Y D Y Y

2008

CATHAY PACIFIC AIRWAYS BUSINESS CLASS

CHINA AIRLINES CHINA EASTERN AIRLINES*

CHINA SOUTHERN AIRLINES DELTA AIR LINES

BUSINESSELITE 757-200 16 2-2 54–55” 21” 170° Y N EST EVA AIR PREMIUM LAUREL CLASS ROYAL LAUREL CLASS

747-400 777-300ER 777-300ER 2nd Generation

36 38 39

2-2-2 1-2-1 1-2-1

61” 79” HB 79” HB

22” 26” 26”

169° 180° 180°

Y Y Y

N N N

20, 300 CDs 20, 300 CDs 20, 300 CDs

80 90 90

N/A

0 0 0

120 120 120

N N Y

B B B

V V V

Y Y Y

2007 2012/Ongoing 2012/Ongoing

N N N

* Airline did not reply. Survey information was compiled with GT research.

22 | Global Traveler’s Class Act Guide | 2014

globaltravelerusa.com

Number of Other Video Programs

WiFi on Board

Lounges Shared or Dedicated

Free WiFi in Lounges

Amenity Kits Included

Date of Last Major Cabin Overhaul 2013

BUSINESS CLASS

Aircraft

Chauffeur Service

Number of Movies

Number of News Channels

Number of Audio Channels

Adapters Required

Power for Laptop

Recline

Seat Width

Seat Pitch

Layout

PACIFIC RIM cont.

Number of Seats

A330 24 2-2-2 60” 27” 172° Y N EST

Business CLASS FIJI AIRWAYS

BUSINESS CLASS

HAINAN AIRLINES

787-8

2-2-2

74”

23”

180°

750

100

N/R

New

JAL BUSINESS CLASS

777-300ER

2-3-2

N/R

25.5”

180°

N/R

2013

PREMIERE

A330-200 A330-300

30 34

1-1-1 1-2-1/2-2-1

49” HB 45” HB

23” 20.2”/20.5”

180° 180°

Y Y

330+ CDs 330+ CDs

130+ 130+

0 0

N/A Y N/A Y

N/R N/A

Y Y

747-400 777-200ER 772S 777-300ER A380-800 A330-200 A330-300

61 28 28 56 92 24 18

2-3-2/2-2 2-3-2 2-3-2 2-3-2 2-2-2 2-2-2 2-2-2

58–60” 60” 74” 74” 74” 74” 78”

21.6” 20.1” 20.1” 20.1” 21” 20.1” 20.1”

167° 167° 180° 180° 180° 180° 180°

Y Y Y Y Y Y Y

N N N N N N N

500 CDs 500 CDs 500 CDs 500 CDs 500 CDs 500 CDs 500 CDs

54+ 54+ 54+ 54+ 54+ 54+ 54+

3 3 3, Text News 3, Text News 3 3, Text News 3, Text News

2005 N/R 2009 N/R N/R 2012 2012

N/R N/R N/R N/R N/R N/R N/R

JAPAN AIRLINES JET AIRWAYS*

155+ N/A 155+ N/A

D D

70+ 70+ 70+ 70+ 70+ 70+ 70+

B B B B B B B

KOREAN AIR PRESTIGE PLUS PRESTIGE SLEEPER

N N N N N N N

Y Y Y Y Y Y Y

PHiLIPPINE AIRLINES* MABUHAY

777-300ER 42 2-3-2

78”

20”

165° Y N

N/R

N/R N B Y Y N/R N

QANTAS

QANTAS BUSINESS

A380

2-2-2

80”

21.5”

180°

20+, 1,000+ CDs

100+

500+

2008

A380-800 A340-500 777-300ER

60 100 42

1-2-1 1-2-1 1-2-1

55” W 55” W 55” W

34” 30” 34”

180° 180° 180°

Y Y Y

N N N

22, 795 CDs 22, 795 CDs 22, 795 CDs

238 238 238

Multiple Multiple Multiple

80+ 80+ 80+

Y Y Y

B B B

Y Y Y

N N N

N/R N/R N/R

N N N

ROYAL SILK CLASS 777-200ER 30 2-2-2 60” 20”

170°

N/R

BUSINESSFIRST

180° 147° 180° 180° 180° 180°

Y Y Y Y Y Y

344 CDs 20 20, 3,000 Tracks 20, 3,000 Tracks 20, 3,000 Tracks 20, 3,000 Tracks

150 9 150 150 150 60

N/R N/A N/A N/A N/A N/A

185 9 150+ 150+ 150+ 150+

Y N Y Y N Y

S D D D D D

Y Y Y Y Y Y

Y New V Y Upcoming Y Y 2010 Y Y 2010 Y Y 2012 Y Y 2009 Y

3–6

N/R

N/R N B Y Y N/R N

SINGAPORE AIRLINES BUSINESS CLASS

THAI AIRWAYS* UNITED

787-9 777 777 777 787-8 747

48 49 40 50 36 52

2-2-2 2-3-2 2-4-2 2-2-2 2-2-2 2-4-2

N/R 55” N/R N/R N/R N/R

22” 20.5” 19” 23” 21” 19”

N Y N N N N

VIETNAM AIRLINES* BUSINESS CLASS

777

25 2-3-2

59”

20” 150° Y Y

777-300ER

2-3-2

77”

23”

180°

11, 300+ CDs

151

CLUB CÒNDOR

A330-200

2-2-2

60”

21.5”

170°

N/A

301

BUSINESS CLASS

767-300 777-200LR 777-300ER

24–25 42 42

1-1-1 1-2-1 1-2-1

43.5” HB 43.5” HB 43.5” HB

20.35” 20.35” 20.35”

180° 180° 180°

Y Y Y

N/A N/A N/A

12, 100 CDs 12, 100 CDs 12, 100 CDs

150 150 150

1 1 1

200 200 200

N N N

B B B

757-200

2-2

58–59” HB

19.6”

180°

18, 30 CDs, 27 Podcasts

28 52 45

1-2-1 1-2-1 1-2-1

46” HB 43” HB 46” HB

20” 21” 21”

180° 180° 180°

Y Y Y

N N N

18,30 CDs, 27 Podcasts 18, 330 CDs, 20 Podcasts 18, 330 CDs, 20 Podcasts

60 250 250

0 0 0

88 200 200

Y Y Y

VIRGIN AUSTRALIA* INTERNATIONAL BUSINESS

N/R Y

2009

N/R

2013

Y Y Y

2008 2008 2009

N N N

2008

D D D

Y Y Y

2014 New New

N N N

LATIN AMERICA

AEROLINEAS ARGENTINAS AIR CANADA

AMERICAN AIRLINES BUSINESS CLASS * Airline did not reply. Survey

information was compiled with GT research.

globaltravelerusa.com

International

767-300 777-300ER 777-200ER

2014 | Global Traveler’s Class Act Guide | 23

Chauffeur Service

Date of Last Major Cabin Overhaul

Amenity Kits Included

Free WiFi in Lounges

Lounges Shared or Dedicated

WiFi on Board

Number of Other Video Programs

Number of News Channels

Number of Movies

Number of Audio Channels

Adapters Required

Power for Laptop

Recline

Seat Width

Seat Pitch

Layout

Number of Seats

LATIN AMERICA cont.

Aircraft

Business CLASS AVIANCA BUSINESS CLASS

A330 32 2-2-2

65” 20.5” 170° Y N

N/R

N/R N V Y Y N/R N/R

38” 38”

N/R N/R

N/R N B Y Y N/R N N/R N B Y Y N/R N

N/A

COPA AIRLINES* BUSINESS CLASS

737-700 12 2-2 737-800 16 2-2

20” N/R Y N 21” N/R Y N

DELTA AIR LINES BUSINESSELITE

767-300ER

1-2-1

60” SG

18.5” 180°

2013

KOREAN AIR PRESTIGE PLUS

747-400 61 2-3-2/2-2 777-200ER 28 2-3-2

58–60” 21.6” 167° Y N 60” 20.1” 167° Y N

500 CDs 500 CDs

54+ 54+

3 3

70+ N B Y Y 2005 N/R 70+ N B Y Y N/R N/R

LAN AIRLINES

PREMIUM BUSINESS

767 787

30 30

2-2-2 2-2-2

74” 75”

20” 23”

180° 180°

Y Y

N N

1,000+ CDs 1,000+ CDs

111 110

N/A N/A

60 60

N N

N/R Y N/R Y

Y Y

2012 2012

N N

1,000+ CDs 1,000+ CDs 1,000+ CDs

110 110 110

N/A N/A N/A

60+ N B Y Y 2008 N 60+ N B Y Y 2013 N 60+ N B Y Y 2012 N

9 150 150 16 150 150 150 60

N/A N/A N/A N/A N/R N/A N/A N/A

9 N D Y Y Upcoming Y 150+ Y D Y Y 2010 Y 150+ Y D Y Y 2010 Y 16 N/A D Y Y 2013 Y 185 N S N/A Y 2013 Y 150+ Y D Y Y 2012 Y 150+ Y D Y Y 2012 Y 150+ Y D Y Y 2009 Y

TAM AIRLINES

BUSINESS CLASS

A330-200 36 2-2-2 767 30 2-2-2 777-300ER 45 2-3-2

63” 20” 170° Y N 74” 23” 180° Y N 63” 20” 170° Y N

UNITED

BUSINESSFIRST

777 49 2-3-2 55” 20.5” 147° Y N 777 40 2-4-2 N/A 19” 180° Y N 777 50 2-2-2 N/A 23” 180° Y N 767-400 20 2-1-2 55” 21” 156° Y Y 787-8 36 2-2-2 60” HB 21” 180° Y N 767-400 39 2-1-2 N/A 21” 180° Y N 767-300 30 2-1-2 N/A 21” 180° Y N 767-300 26 2-2-2 N/A 19” 180° Y N

20 20, 3,000 Tracks 20, 3,000 Tracks 20 344 CDs 20, 3,000 Tracks 20, 3,000 Tracks 20, 3,000 Tracks

MIDDLE EAST/ AFRICA

AEROMEXICO CLASE PREMIER

787-8

2-2-2

65” ANG

N/R 180°

9, 100 CDs

N/A

2013

43.5” HB 20.35” 180° 43.5” HB 20.35” 180° 43.5” HB 20.35” 180°

Y Y Y

N N N

12, 100 CDs 12, 100 CDs 12, 100 CDs

150 150 150

1 1 1

200 200 200

N N N

B B B

Y Y Y

2008 2008 2008

N N N

Y Y

N N

18, 330 CDs, 20 Podcasts 18, 330 CDs, 20 Podcasts

250 250

0 0

200 200

N N

D D

Y Y

New New

N N

AIR CANADA

BUSINESS CLASS AMERICAN AIRLINES

767-300 24–25 777-200LR 42 777-300ER 24

1-1-1 1-2-1 1-2-1

BUSINESS CLASS ARIK AIR

A330-200 A330-300

1-2-1 1-2-1

21 28

48” HB 48” HB

21” 21”

180° 180°

PREMIER CLASS A330-300 30 2-2-2 75” 24” 180° Y Y 4, 15+ Albums 34 N/A 6 N S Y Y N/A N (Available on Board)

DELTA AIR LINES BUSINESSELITE

767-300ER 767-300ER 767-400ER 777-200ER 777-200LR A330-200 A330-300

36 26 40 37 37 32 34

1-2-1 76.5–81.4” 21” 180° Y N 1-2-1 76.5–81.4” 21” 180° Y N 1-2-1 76.5–81.4” 21” 180° Y N 1-2-1 78” 21” 180° Y N 1-2-1 78” 21” 180° Y N 1-2-1 80” 21” 180° Y N 1-2-1 80” 20” 180° Y N

8 16 8 16 16 16 16

100 350+ 100 350+ 350+ 100 100

N/A N/A N/A N/A N/A N/A N/A

2 2 2 2 2 2 2

N Y N N N Y Y

D Y Y D Y Y D Y Y D Y Y D Y Y D Y Y D Y Y

2013 2013 2013 2014 2014 2013 2013

N N N N N N N

20” 180° Y Y

N/R

N S N Y N/R N

20”

EGYPTAIR HORUS

777-300ER 49 2-3-2

78”

EL AL ISRAEL AIRLINES

EL AL PLATINUM

747

BUSINESS CLASS

777-300 777-200LR A380

47 2-2-2/2-3-2

76–77”

N/R

20+

Annual

20.5” 180° 20.5” 180° 18.5” 180°

Y Y Y

800 800 800

200 200 200

Satellite Updates Satellite Updates Satellite Updates

450+ 450+ 450+

N N Y

B B D

Y Y Y

Ongoing Y Ongoing Y Ongoing Y

EMIRATES*

42 42 76

2-3-2 2-3-2 1-2-1

72” 72” 79”

* Airline did not reply. Survey information was compiled with GT research.

24 | Global Traveler’s Class Act Guide | 2014

globaltravelerusa.com

Number of Movies

Number of News Channels

Number of Other Video Programs

Amenity Kits Included

Date of Last Major Cabin Overhaul

Chauffeur Service

N/R

2012

PEARL BUSINESS

777-200LR

16, 400+ Albums

100

200

2014

PREMIER WORLD

777-200ER 28 2-3-2 76” 31” 176° Y N/A

Recline

Layout

Aircraft

Free WiFi in Lounges

Number of Audio Channels

N/R

Lounges Shared or Dedicated

Adapters Required

WiFi on Board

Power for Laptop

Seat Width

Seat Pitch

MIDDLE EAST/ AFRICA cont.

Number of Seats

CLOUD NINE 787 24 2-2 65” 21” 160°

Business CLASS ETHIOPIAN AIRWAYS* ETIHAD AIRWAYS

1-2-1

73”

20”

180°

KENYA AIRWAYS* 25

16 N/R 9 N S Y Y N/R N/R

N/R 160° N/R N/R N/R 160° N/R N/R N/R 160° N/R N/R N/R 160° N/R N/R N/R 160° N/R N/R

12 12 10 10 12

20+ 20+ 20+ 20+ 20+

A330 22 2-2-2 60” 54” 160° Y N A320 24 2-2 48” 57” 127° Y N A321 31 2-2 48” 57” 127° Y N

12 12 12

14 N/R 10 N B N N N/R N/R 14 N/R 10 N B N N N/R N/R 14 N/R 10 N B N N N/R N/R

777-300ER 42 2-2-2 78” 22” 180° Y N 777-200LR 42 2-2-2 78” 22” 180° Y N

500 500

200 200

15 50 N D Y Y N/R 15 50 N D Y Y N/R

N N

KUWAIT AIRWAYS* OASIS

777 A320 A310 A300 A340

24 20 24 18 24

2-3-2 2-2 2-2-2 2-2-2 2-2-2

45” 45” 45” 45” 45”

N/R N/R N/R N/R N/R

5 5 5 5 5

N N N N N

N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R

N/R N/R N/R N/R N/R

MIDDLE EAST AIRLINES* CEDAR CLASS

QATAR Airways BUSINESS CLASS

ROYAL AIR MAROC* BUSINESS CLASS

767-300

2-2-2

67”

20”

N/R

150

N/R

2013

A340

2-2-2

83”

20”

180°

N/A

N/R

2010

BUSINESS CLASS

777-300

30–48

2-2-2

70” EST

21”

180°

2009

PREMIUM BUSINESS CLASS

A340-300 A340-600 A330-200

38 42 36

2-2-2 2-2-2 2-2-2

73” 73” 73”

24” 24” 24”

180° 180° 180°

Y Y Y

N N N

40+ CDs 40+ CDs 40+ CDs

100+ 100+ 100+

0 0 0

28 100 28

N N N

B B B

Y Y Y

2006 2006 2011

N N N

ROYAL JORDANIAN CROWN CLASS

SAUDI ARABIAN AIRLINES* SOUTH AFRICAN AIRWAYS

UNITED

BF DIAMOND FLAT BED 787-8 36 2-2-2 60” HB 21” 180° Y N 344 CDs 150 N/R 185 N S N/R Y 2013 Y BUSINESSFIRST 777 49 2-3-2 55” 20.5” 147° Y N 20 9 N/A 9 N D Y Y Upcoming Y 777 40 2-4-2 N/A 19” 180° Y N 20, 3,000 Tracks 150 N/A 150+ Y D Y Y 2010 Y 777 50 2-2-2 N/A 23” 180° Y N 20, 3,000 Tracks 150 N/A 150+ Y D Y Y 2010 Y * Airline did not reply. Survey information was compiled with GT research.

globaltravelerusa.com

IF THERE’S ONE region where the ante is consistently raised for premium-class travel, it’s the Middle East and Africa. Etihad Airways, which recently announced plans for a three-room private apartment on board select routes, boasts in-flight chefs from top restaurants around the world to prepare made-to-order dishes for first-class passengers. Other luxe amenities include a personal, illuminated wardrobe, Sougha amenity kits and specialty pillow mists to promote relaxation and prevent insomnia. This year’s charts feature Nigerian airline Arik Air, offering a fully flat business-class product to its hubs in Lagos and Abuja. A staffed onboard Kira Bar and West African/Nigerian cuisine allow for an authentic experience on the flight. With so many upgraded cabins in the sky and so much more to come, we here at Global Traveler do not envy the decisions you have to make before your next flight; we just hope to see you there!

2014 | Global Traveler’s Class Act Guide | 25

GT tested

New York (JFK) to Amsterdam (AMS)

Reviewed by Katie Skrzek On the Ground: I arrived at JFK early, excited to experience KLM’s new World Business Class. One passenger was ahead of me in line, but I was immediately ushered to another counter, where I picked up my boarding pass. Another agent kindly accompanied me to the lounge, where I enjoyed some light snacks and water. Since I was so early, I had a chance to finish some work before heading to the gate. Pre-Flight: As I found my way to my seat, the flight attendant took my jacket, and I placed my belongings in the storage space. Before getting settled, I went to the upper deck of the business-class cabin to visit one of my travel companions. I had trouble returning to my seat, as other passengers were filtering into the aircraft. A flight attendant noticed my confused look and ushered me through the pantry area so I could make my way to my seat. Dutch designer Hella Jongerius is responsible for the redesigned cabin interior. Each element was thoughtfully designed to embody sustainability, simplicity and personal comfort. Unique details include the new carpet using yarn made from recycled KLM flight attendant uniforms; cloth curtain pattern designs mimicking a beaded curtain; and a double-sided pillow matching the curtain pattern on one side, with a crisp white fabric on the other meant for sleeping. Following the pre-flight drink service, the crew served light snacks. I opted for the seared scallop with avocado and salsa instead of the tomato and mozzarella salad. Once all the passengers in the cabin were seated, the flight attendant distributed 26 | Global Traveler’s Class Act Guide | 2014

amenity kits. I slipped out of my shoes and into the provided socks, finally ready to settle in for the flight. In-Flight: Since I had time to answer emails while in the lounge, I chose to relax on my overnight flight. I reclined my seat and covered my legs with the blanket. After browsing the in-flight entertainment options, I switched on The Way Way Back. The pleasant flight attendant addressed me as “Ms. Skrzek” during the flight, apologizing for mispronouncing my difficult-topronounce last name — a problem that no longer fazes me. Top Michelin-awarded Dutch chefs prepare KLM’s in-flight meals. I enjoyed the braised short ribs in Milanese sauce with mashed potatoes, Brussels sprouts and caramelized butternut squash. A mixed green salad with cherry tomatoes and a cheese selection accompanied the main course. The flight attendant helped me select the Aaldering Lady M Pinotage; the wine paired perfectly with my meal. I opted for a berry cheesecake for dessert. After dinner, I decided to get some sleep. I employed the privacy screen and easy-to-operate fully flat seat. I slept peacefully and woke up shortly before landing. Still full from dinner, I skipped breakfast and had a glass of water as we smoothly landed in Amsterdam.

GT CHECKLIST                

Less than 10 minutes for check-in Friendly and helpful agents Priority tagged bags Airport lounge Complimentary in-lounge food Priority boarding Helpful and courteous flight attendants Pre-flight beverage service Pre-flight newspapers and magazines Extensive on-demand menu Amenity kits Slippers Lie-flat seat/bed Turn-down service In-flight menu with three entrée choices Top-shelf wines and liquors

The Experience: My first time flying KLM was a pleasant experience. I felt completely at ease during the overnight flight, taken care of by the helpful and friendly staff. Since the 1950s, KLM has presented World Business Class passengers with a parting gift: a Delft Blue miniature traditional Dutch house filled with Dutch gin, also known as genever. Modeled after houses situated along the canals in Amsterdam, the keepsake reminds me of KLM and my trip every time I look at it.

PHOTO: © KLM

KLM | World Business Class

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GT tested

South African Airways | Premium Business Class

vided a simple rolling vibration. Although located adjacent to the galley, noise was not a problem. The amenity kit contained the usuals: socks, toothbrush and paste, combo brush/comb, lip balm and moisturizer, ear plugs and sleep mask.

Reviewed by Hilary Nangle

In-Flight: After takeoff, I settled comfortably in my seat, raised the leg rest, reclined a bit and donned the earphones. Once we reached cruising level, I got out my computer, expecting to work for a few hours. I had asked at the Baobab Business Lounge in Johannesburg about the electrical outlets, planning to purchase an adapter if necessary, but two staffers manning the desk said my U.S. plug would work, adding that if there were any problems, there were adapters on board. That information was wrong on both counts. Instead, I roamed the AVOD entertainment system, which comprised at least 15 movies as well as TV shows, music and games. I savored a nice South African Sauvignon Blanc along with the canapés and nuts that preceded my multicourse dinner: soup, salad, entrée, dessert and South African cheeses. I enjoyed the truffles with a South African rooibos tea. Afterward, I prepared my seat for slumber, reclining it to a 180-degree flat bed and topping it with the pad, full-sized pillow and duvet. I adjusted the goose-neck lamp and perused magazines before sleeping soundly for about six hours. When I awoke, the flight attendant offered juice, tea and a hot snack to tide me over until breakfast a few hours later. I chased that snack with a hot chocolate laced with Amarula, a South African cream liqueur that I’d become quite fond of while on safari. Breakfast was another multicourse meal with fresh fruit, yogurt, muesli and a selection of baked goods, followed by an omelet served with potatoes and bacon.

Johannesburg (JNB) to New York (JFK)

On the Ground: I checked in at Durban (DUR) airport for a South African Airways flight connecting to Johannesburg and my New York flight. The process was swift, and the agent priority tagged and checked my bag through to JFK. Once in Joburg, I headed for the Baobab Business Class Lounge, which is separate from the Cycad First Class Lounge. I was greeted warmly, and one of three staffers manning the business-side desk briefed me on the layout. The expansive space featured several lounging areas, including one for smokers; a business center with computer terminals; an audio-video lounge; a children’s room; three self-serve food areas; a staffed bar; secure luggage storage; and rainfall showers. WiFi was free. Food options included munchies, fruit, cheeses and crackers, soup, sandwiches, hot entrées and sweets. Business-class customers were escorted to the head of the secondary security line and boarded via a separate ramp and entrance. Pre-Flight: Flight attendants welcomed passengers with a glass of sparkling wine and a choice of magazines and newspapers as well as a menu. The section had a 2-2-2 configuration, and my seat in the last row was in the center section. I adjusted the lumbar support and tested the massage function, which pro-

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GT Checklist                

2014 | Global Traveler’s Class Act Guide | 27

GT tested

Seoul (ICN) to Dubai (DXB)

Reviewed by Danielle Pitonyak

On the Ground: I arrived at Incheon International Airport and easily found the Emirates check-in. Early for my flight, I was second in the business-class line. I was checked in and on my way to the Korean Airlines lounge within minutes. Pre-Flight: At the late hour of 10 p.m., the bright lounge was stocked with a variety of food — pizza, fried rice and pasta for those seeking dinner, plus lighter fare such as salad and sandwiches. Tasty macaroons were a nice touch for my sweet tooth. There were plenty of comfortable chairs all around; free WiFi (no password required) made it easy to get a few last-minute emails out before the flight. A business desk complete with printer was in the center of the lounge, easily accessible to all. In-Flight: I had been anticipating my first Airbus A380 flight for some time, and I was one of the first business-class passengers to board. Even with my knowledge of the aircraft, I was still astounded by the size of the plane and the number of friendly Emirates flight attendants waiting to greet and assist travelers. The cabin configuration features a single seat on the window and two in the center aisle. At first the seats appear rather small and boxy, but as I settled, I realized how thoughtfully equipped 28 | Global Traveler’s Class Act Guide | 2014

they are, including a personal selection of beverages, counter space for my book and electronics, and a spot by my seat for magazines (where I put my laptop). I was treated to a glass of Moët & Chandon Champagne before takeoff and a beautiful amenity kit full of Bvlgari products. Once in the air, I selected a traditional local Arabic mezze plate to start, seasonal salad and chicken tandoori for dinner, accompanied by a glass of Craggy Range Sauvignon Blanc. All were excellent, and I passed on dessert, as our fight departed at midnight and I was ready for some sleep. The lie-flat seat was very comfortable, and aided by my Emirates eye mask, I got some sleep while others gathered in the lounge at the back of the cabin. Just a 10-hour flight from Seoul to Dubai, the time went fast, and soon it was time for breakfast. I selected a delicatessen assortment of cold meats and cheeses and herbal tea. I only had a little time to explore the ICE entertainment system but was impressed with the assortment of movies, music and full seasons of my favorite shows. The Experience: Never having flown Emirates before, I had high expectations, and I must say all were met, with great attention to detail — from the seat design to the amenity kit to the beautiful uniforms and quality service. Additionally, the A380 aircraft did not disappoint. I could truly feel the air was fresher and less dry than any other flight I have been on. No frequent traveler should miss the Emirates A380 experience.

GT Checklist                

Emirates | Business Class

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GT tested

United | BusinessFirst Denver (DEN) to Tokyo (NRT)

Reviewed by Carly Allen

On the Ground: I was especially excited to have my first experience flying the United Boeing 787 Dreamliner. For this trip, I flew into Denver International Airport from Los Angeles International Airport on an early-morning flight to catch the noon departure of the 787 to Tokyo. I arrived at Denver a few hours early and took advantage of the United Club lounge. The club was conveniently situated in the middle of the terminal, and I was happy it held a full-service counter to help United MileagePlus Premier members since I’d lost my connecting flight ticket. The lounge was spacious, with a light and airy feel. Although the breakfast items were basic, the coffee was strong and the many club chairs in the lounge offered multiple electrical outlets for my many tech gadgets. The previously scheduled 787 had service issues, so a large crowd of passengers was trying to get seats on my flight. Although it was sad to see the Dreamliner have problems, the gate agents looked like they were in control and getting everyone on flights. Pre-Flight: BusinessFirst passengers were the first to board, and I was quickly shown to my window seat and offered a pre-flight beverage. Unfortunately, we sat at the gate more than an hour as issues from the previous 787 flight were still being worked out. Although the delay caused me concern about my connecting flights in Japan, I took advantage of the time to observe the new innovations on board United’s 787, including the larger window with tint control, mood lighting, roomier cabin height and more. In-Flight: United’s BusinessFirst has a 2-2-2 configuration, with the outer seats facing toward the windows. This gave a bit more globaltravelerusa.com

privacy and better views. My second-row seat was a spacious 180-degree lie-flat seat/bed with all the bells and whistles. The seat controls were constantly lit, so I could easily change seat positions in the dark. The entertainment system, with a personal 15-inch screen, offered current American movies just out of the theater and a great music selection for all genres and languages. I took advantage of being a woman away from home and listened to Alanis Morissette’s new album and watched Twilight. The standard blue and gray of United’s color concept was understated yet comfortably familiar. Dinner was served a few hours into the flight. Although they ran out of the Japanese-style meal, the appetizer of sushi and the grilled salmon with clumped crab were tasty. The 2012 Henri Bourgeois Sancerre Les Baronnes Sauvignon Blanc – Loire Valley complemented my fish main course well. By far, the highlight of my meal was the dessert: custom-built ice cream sundaes for each passenger. I selected Bailey’s and lots of caramel to go with my vanilla ice cream — perfect for my sweet tooth. After dinner I usually get ready to sleep and dig into the amenity kit. United’s kit showcases one of my favorite beauty brands, Philosophy. The chapstick, hand lotion and facial wipes kept me refreshed throughout the flight. The 787 woke passengers with good-morning lighting, which represents the colors of dawn in the overhead lighting. It was a pleasant way to wake up, along with a simple breakfast.

GT CHECKLIST  Less than 10 minutes for check-in  Friendly and helpful agents  Priority tagged bags  Airport lounge  Complimentary in-lounge food  Priority boarding  Pre-flight beverage service  Pre-flight newspapers and magazines  Extensive on-demand entertainment  Amenity kits  Slippers  Lie-flat seat/bed  Turn-down service  In-flight menu with three entrée choices  Top-shelf wines and liquors

The Experience: I have never had such a nice group of flight attendants on a U.S.-based airline as those on my United flight. They were friendly, unobtrusive, accommodating and ultimately created a good environment. On either end of my flight from Denver to Tokyo, I enjoyed the United Club lounges. It’s great to see United so proud of the 787, and I liked trying out the new product. It’s a must-try for the travel enthusiast. 2014 | Global Traveler’s Class Act Guide | 29

GT tested

Mexico City (MEX) to Los Angeles (LAX)

Reviewed by Carly Allen On the Ground: My flight out of Mexico City was on a Friday evening, and due to heavy traffic, I arrived at the airport only 45 minutes before boarding on an international flight. After running into the terminal, I was luckily checked in within minutes and, as usual, I sailed through the security lines. The Aeromexico lounge is on the second floor of the terminal, with natural light streaming through the glass ceiling. The space is large enough to accommodate hundreds of passengers, but the comfy couches and chairs around the bar fill up quickly. After grabbing a ginger ale and crackers, I headed to my gate just a few minutes before the pre-boarding announcement. Pre-Flight: Premier Class passengers boarded first, and I was quickly shown to my window seat. My flight attendant spoke fluent English and offered pre-flight beverages. The chilled Champagne proved a great start to the flight.

In-Flight: The Boeing 737 in service was a seasoned aircraft with traditional 2-2 seating. Aeromexico’s large seats offer adjustable headrests and a surprisingly great back recline. The large windows allowed me to view the sunset during the flight. Although there were no auxiliary plugs for electronics, my phone and laptop batteries held their charges during the short flight. While watching TV, I was offered a choice of top-shelf libations along with a dish of mixed nuts. The entertainment system incorporated shared screens hanging from the ceiling offering familiar television programs. Dinner was served about an hour and a half after takeoff. I chose the pasta with creamy Alfredo and broccoli. Dessert came in the form of a piece of chocolate and more Champagne, perfect for my sweet tooth. After the food service was cleared and with an hour or so left in the flight, I got some much-needed sleep in the darkened cabin. The Experience: The Aeromexico staff, from check-in to boarding to the flight, were great. They were friendly, unobtrusive, accommodating, bilingual, and made my trip a pleasure. Although the aircraft could use an upgrade, the short flight from Mexico City to Los Angeles was easy, and I look forward to doing it again.

30 | Global Traveler’s Class Act Guide | 2014

GT CHECKLIST  Less than 10 minutes for check-in  Friendly and helpful agents  Priority tagged baggage  Airport lounge  Complimentary in-lounge food  Priority boarding  Helpful and courteous flight attendants  Pre-flight beverage service  Pre-flight newspapers and magazines  Extensive on-demand entertainment  Amenity kits  Slippers  Lie-flat seat/bed  Turn-down service  In-flight menu with three entrée choices  Top-shelf wines and liquors

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Aeromexico | Premier Class

Premium Economy

KEY

Do the extra perks justify the extra price? By Ellen Clark

he appeal of not shelling out the big bucks for business class or getting crammed into a tiny seat in coach gave rise to a class of service that would bridge the gap and became known as premium economy. My first introduction to the premium economy class of travel was on a Virgin Atlantic flight from Los Angeles to London in 2000. Though I was unaware of it at the time, both Virgin Atlantic and EVA Air featured this service on select flights since 1992. The two carriers were pioneers in designing a class of service that would upgrade the space and service of economy class but be more reasonably priced than business, albeit nowhere near as cushy. When it appeared the public liked the benefits of a little more comfort without a hefty price, other airlines globaltravelerusa.com

jumped on board, starting with British Airways. Today, many carriers offer this class of service, especially on long-haul flights, and more are hopping on the bandwagon every year. Singapore Airlines, Lufthansa and Air Canada will offer premium economy on at least some of their flights in 2014 and 2015. In May of this year, Singapore Airlines’ chief executive, Goh Choon Phong, announced the airline would introduce premium economy class beginning in the second half of 2015. Lufthansa plans to offer its in-between class by this November. “Our premium economy class will create a completely new travel experience that combines affordability with greater comfort,” says Jens Bischof, CCO and member of the Lufthansa German Airlines Board in charge of sales, product and marketing.

AB Alcoholic beverages AK Amenity kits AVOD Audio/visual on demand B Bedding (blanket, pillow or both) BW Bottled water CP Continuous programming CS Coffee service EST Estimated G Games HP Headphones LP Learning programs M Movies MU Music N News programming NP Newspaper n/r No response PO Power outlets RL Reading light RM Reading material S Slippers SMS Messaging TV Television VS Personal video screen WiFi Onboard Internet

2014 | Global Traveler’s Class Act Guide | 31

AEROMEXICO* AM PLUS

Seat Pitch

Seat Width

Amenities

Food Service

Entertainment

Date Cabin Was Introduced

777-300ER

2-4-2

38”

19.2”

135° EST

AK, S

G, M, MU, N, TV

2013

Recline

Layout

AEROFLOT COMFORT CLASS

Number of Seats

Aircraft Type

Premium ECONOMY CLASS

737-800

3-3

34”

N/R

94° EST

N/A

AVOD, M, MU, TV

2013

AIR CANADA PREMIUM ECONOMY

777-300 (77W) 787-8

24 21

2-4-2 2-3-2

38” 38”

20” 19.5”

125° 125°

AB, AK, B, BW, NP, PO, RL AB, AK, B, BW, NP, PO, RL

Y Y

AVOD, M, MU, N, TV, VS AVOD, M, MU, N, TV, VS

2013 2013

AIR CHINA* PREMIUM ECONOMY

A330-300 777-200

16 63

2-4-2 2-5-2

36–37” 36–37”

18” 18”

N/R N/R

PO PO

Y Y

AVOD, MU, VS AVOD, MU, VS, WiFi

N/R N/R

AIR FRANCE PREMIUM ECONOMY

777-200 777-300

24 28

3-4-3 3-4-3

38” 38”

19” 19”

123° 123°

AK, HP, PO, RL AK, HP, PO, RL

Y Y

AVOD, M, MU, TV, VS AVOD, M, MU, TV, VS

2009 2009

AIR NEW ZEALAND PREMIUM ECONOMY

777-300

2010

2-2-2

N/R

20”

N/R

AB, AK

1,000 HRS, G, M, MU, TV,VS

ALITALIA CLASSICA PLUS A330 777

17 24

2-3-2 2-4-2

38” 38”

20.1” 19.2”

120° 120°

AB, AK, B, BW, CS, HP, NP, PO, RL AB, AK, B, BW, CS, HP, NP, PO, RL

Y Y

G, M, MU, N, TV, VS G, M, MU, N, TV, VS

2010 2011

ALL NIPPON AIRWAYS PREMIUM ECONOMY

777-300 787

24 21

2-4-2 2-3-2

38” 38”

19.3” 19.3”

114.5° 114.5°

AB, AK, S AB, AK, S

Y Y

100+ Audio; 200+ Video Channels 100+ Audio; 200+ Video Channels

N/R N/R

AMERICAN AIRLINES MAIN CABIN EXTRA

767-300 757-200 777-200 777-300

25 52 45 30

2-3-2 3-3 3-3-3 3-3-3

35” 36” 35–36” 36”

17.8” 17.2” 18” 18”

N/R N/R N/R N/R

Y Y Y Y

AVOD AVOD VS VS

2014 2012 2014 2013

BRITISH AIRWAYS WORLD TRAVELLER PLUS 777-300ER Up to 44 2-4-2 38” 18.5” N/R NP, PO Y M, MU, TV, VS CATHAY PACIFIC AIRWAYS PREMIUM ECONOMY

777-300ER A330-300

26 34

2-4-2 2-3-2

38” 38”

19.3” 19.3”

N/R N/R

AB, AK, B AB, AK, B

Y Y

AVOD, G, M, MU, TV AVOD, G, M, MU, TV

CHINA AIRLINES PREMIUM ECONOMY 777-300ER 62 2-4-2 39” 19” 118° AK Y G, M, MU, VS, WiFi DELTA AIR LINES ECONOMY COMFORT * Airline did not reply. Survey information was compiled with GT research.

MD-88 MD-90 717-200 A319 A320 A330-200 A330-300 737-700 737-800 737-800 737-900ER 747-400 757-200 757-200 757-200 757-200 757-200 757-200 757-300 767-300 767-300 767-300ER 767-300ER 767-300ER 767-300ER 767-300ER 767-400ER 777-200ER 777-200LR CRJ700 CRJ900 E170 E175

15 15 15 18 18 30 32 18 18 18 21 42 20 25 18 19 21 26 23 28 28 38 32 31 29 29 28 36 36 8 12 12 12

2-3 2-3 2-3 3-3 3-3 2-4-2 2-4-3 3-3 3-3 3-3 3-3 3-4-3 3-3 3-3 3-3 3-3 3-3 3-3 3-3 2-3-2 2-3-2 2-3-2 2-3-2 2-3-2 2-3-2 2-3-2 2-3-2 3-3-3 3-3-3 2-2 2-2 2-2 2-2

32 | Global Traveler’s Class Act Guide | 2014

34” 34” 34” 34” 34” 34–35” 34–35” 34” 34” 34” 34” 35” 34–35” 35” 34–35” 34” 34–35” 34” 34” 34” 34” 35” 35” 35” 35” 35” 35” 35” 35” 34” 34” 34” 34”

18.1” 18.1” 18.1” 17.2” 17.2” 18” 18” 17.2” 17.2” 17.2” 17.2” 17.2” 17.2” 17.2” 17.2” 17.2” 17.2” 17.2” 17.2” 17.9” 17.9” 17.9” 17.9” 17.9” 17.9” 17.9” 17.9” 18.5” 18.5” 17.3” 17.3” 18.25” 18.25”

115–117° 115–117° 115–117° 115–117° 115–117° 130–140° 130–140° 115–117° 115–117° 115–117° 115–117° 130–140° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 115–117° 130–140° 130–140° 130–140° 130–140° 130–140° 130–140° 130–140° 130–140° 120° 120° 120° 120°

N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R

N N N N N Y Y N N N Y Y N Y N N N N N N N Y Y Y Y Y Y Y Y N N N N

WiFi WiFi WiFi WiFi WiFi AVOD, G, M, MU, TV, WiFi AVOD, G, M, MU, TV, WiFi AVOD, G, M, MU, TV, WiFi AVOD, G, M, MU, TV, WiFi M, TV, WiFi AVOD, G, M, MU, TV, WiFi AVOD, G, M, MU, TV, WiFi M, TV, WiFi AVOD, G, M, MU, TV, WiFi M, TV, WiFi M, TV, WiFi M, TV, WiFi AVOD, G, M, MU, TV, WiFi M, TV, WiFi AVOD, G, M, MU, TV, WiFi AVOD, G, M, MU, TV, WiFi M, MU, TV AVOD, G, M, MU, TV M, MU, TV AVOD, G, M, MU, TV AVOD, G, M, MU, TV, WiFi AVOD, G, M, MU, TV AVOD, G, M, MU, TV AVOD, G, M, MU, TV WiFi WiFi WiFi WiFi

2000

(Updated 2010)

2012 2012 2014 (Coming December)

N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R N/R

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Date Cabin Was Introduced

Entertainment

Food Service

Amenities

Recline

Seat Width

Seat Pitch

Layout

Number of Seats

Aircraft Type

Premium ECONOMY CLASS EL AL ISRAEL AIRLINES

ECONOMY CABIN PLUS 747-400 34 3-4-3 36” 17” N/R

AB, AK, B, BW, CS, HP, PO, RL, RM

M, MU, N, VS

AB, AK, B, NP, PO, RM, S

AVOD, G, M, MU, TV, VS

2012

EVA AIR ELITE CLASS

747-400

2-4-2

38”

19.5”

127°

1992

(Updated 2007)

777-300ER 64 2-4-2 38” 18.5” 127° AB, AK, B, NP, PO, RM, S Y AVOD, G, M, MU, TV, VS

(Updated 2005)

777-300ER 56 2-4-2 38” 19” 128° AB, AK, B, NP, PO, RM, S Y AVOD, G, M, MU, TV, VS

(Updated 2005)

1992 1992

HAWAIIAN AIRLINES EXTRA COMFORT

A330

2-4-2

36”

18.1”

N/R

AK, PO

G, M, MU, TV

2014

757-200

2-2

33”

20”

111°

AB, AK, CS, HP, PO, RL

AVOD, G, M, MU, TV, WiFi

2008

777-300ER

2-4-2

42”

19”

N/R

AK, S

AVOD, M, MU

2013

ICELANDAIR ECONOMY COMFORT JAPAN AIRLINES JAL PREMIUM ECONOMY

KLM* ECONOMY COMFORT

777

34–40

3-4-3/3-3-3

35”

17.5”

116°

AB, AK, B, NP

AVOD, G, M, MU, TV

2009

MD-11

34–40

3-4-3/3-3-3

35”

17.5”

116°

AB, AK, B, NP

AVOD, G, M, MU, TV

2009

A330

34–40

3-4-3/3-3-3

35”

17.5”

116°

AB, AK, B, NP

AVOD, G, M, MU, TV

2009

787

2-3-2

38”

19.5”

132°

AB, AK, PO

G, M, MU, VS

2013

747-8

21–52

2-4-2

38”

18–19”

130°

AK, BW, RM

M, MU, TV, VS

2014

787-8

2-3-2

46”

19”

N/R

M, MU, TV, VS, WiFi

2013

28–40

2-2

47”

20.5”

130°

AK, B, BW, HP, NP, PO, RL, RM

G, M, MU, TV

2012

LOT POLISH AIRLINES PREMIUM ECONOMY

LUFTHANSA PREMIUM ECONOMY

NORWEGIAN AIR SHUTTLE* PREMIUM ECONOMY

OPENSKIES* PREM PLUS

757

QANTAS Premium Economy

A380

2-3-2

38–42”

19.5”

105° EST

AB, AK, B, BW, CS, HP, RM

AVOD, G, LP, M, MU, N, SMS, TV, VS

2008

747

2-4-2

38–42”

19.5”

105° EST

AB, AK, B, BW, CS, HP, RM

AVOD, G, LP, M, MU, N, SMS, TV, VS

2008

SAS PLUS

A330-300

2-3-2

38”

18.3”

105°

AB, B

AVOD, G, M, MU, N, TV, VS

2001

A340-300

2-3-2

38”

18.3”

105°

AB, B

AVOD, G, M, MU, N, TV, VS

2001

A340-500

2-3-2

42”

19”

122°

AB, PO

AVOD, G, M, MU, TV, VS

N/R

777-300

2-3-2

46”

19.5”

112.5°

AK, PO, S

M, MU, N, WiFi

2010 2014

SCANDINAVIAN AIRLINES (SAS)

THAI AIRWAYS* PREMIUM ECONOMY TURKISH AIRLINES COMFORT CLASS

UNITED ECONOMY PLUS

787-9

3-3-3

35”

17.3”

N/R

N/A

AVOD, M, MU, TV, WiFi

787-8

3-3-3

35”

17.3”

N/R

B, HP

AVOD, M, MU, TV

2013

A319

3-3

35”

18”

111°

HP, RL

M, MU, WiFi

1999

A320

36–42

3-3

35”

18”

111°

HP, RL

M, MU, WiFi

1999

737

40–51

3-3

34–37”

17.3–17.9”

111°

HP, PO, RL

M, MU, TV

2012

747

3-4-3

34”

17”

111°

HP, RL

M, MU, WiFi

1999

757

39–45

3-3

34–37”

17–18”

111°

HP, PO, RL

AVOD, M, MU, TV

1999

767

56–63

2-3-2

34–36”

17.3–18”

111°

HP, PO, RL

AVOD, M, MU, TV

1999

777

63–104

2-5-2/3-3-3

34–36”

17–18.25”

111°

HP, PO, RL

AVOD, M, MU, TV

1999

777-200ER

3-3-3

38”

N/R

AB, CS

N/R

A320

3-3

38”

19.7”

N/R

AB, AK, BW, CS, HP, RL

AVOD, CP, M, MU, N, TV, VS, WiFi

2007

PREMIUM ECONOMY

A330-300

48 or 59

2-3-2

38”

21”

98° EST

AB, AK

AVOD, M, MU, TV

1992

A340-300

2-3-2

38”

21”

98° EST

AB, AK

AVOD, M, MU, TV

1992

AB, AK, B, BW, CS, HP, NP, PO, RL, RM

AVOD, CP, G, M, MU, VS

VIETNAM AIRLINES* PREMIUM ECONOMY VIRGIN AMERICA MAIN CABIN SELECT VIRGIN ATLANTIC AIRWAYS

VIRGIN AUSTRALIA* PREMIUM ECONOMY 777-300ER 40 2-4-2 38” 19.5” N/R

2009

* Airline did not reply. Survey information was compiled with GT research.

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2014 | Global Traveler’s Class Act Guide | 33

Air Canada announced the newest addition to its fleet, the Boeing 787 Dreamliner, will offer premium-economy service. According to airline executives, the service will include seven inches more legroom, two free checked bags, upgraded meals and priority check-in and boarding. On the other hand, Gulf carriers Emirates, Etihad Airways and Qatar Airways have no immediate plans to add a premium economy class of service. They prefer to focus on the higher-end cabins, maintaining their economy classes already provide a “premium” experience. As to whether the perks justify the price, it depends on who you ask. Journalist, author and TV correspondent Kimberly Button says, “I’ve flown premium economy class on Virgin Atlantic and United and highly, highly recommend it. Yes, it is an up-charge for getting what was part of your normal ticket price just five years ago, but it does make sense.” However, award-winning travel writer and photographer Yvette Cardozo sees it differently: “I’ve flown premium economy on sev-

Not all premium economy classes are created equal, but the one constant is five to seven inches more legroom than coach.

34 | Global Traveler’s Class Act Guide | 2014

eral airlines, and while I think it’s yet another ploy by the airlines, it’s often absolutely necessary if you want to arrive with knees, back and camera gear intact.” Among the airlines adding the in-between cabin is China Airlines, debuting a premium economy cabin in December 2014 on the Boeing 777-300ER. The fixed backshell and front-sliding seat offer recline with no disruption to other passengers. Each seat is equipped with power outlets, USB ports, personal reading lights, storage compartments and comfortable leg rests with two-position foot pedals. The industry-leading 12.1-inch touchscreen screens at every seat feature Seat Chat, a unique social chat function for sharing movies, music and messaging with other passengers. Not all premium economy classes are created equal, but the one constant is five to seven inches more legroom than coach. Some airlines offer one to two additional inches in seat width, upgraded food, larger video screens, adjustable headrests, leg rests or lumbar support, laptop power ports and even amenity kits. Probably the biggest reason travelers choose premium economy is the extra legroom, so it’s little wonder Air New Zealand won the award for the World’s Best Premium Economy Class Airline Seats for the second year in a row at the 2014 World Airline Awards. The seat pitch on its larger aircraft is three to four inches more than its competitors’. In addition, the service includes premium check-in, complimentary amenity kits, premium headphones and priority baggage upon arrival. Is flying premium economy economically sound? It depends. How much extra you pay over the economy price varies from airline to airline but also differs according to how far in advance you book and what special deals the airline offers at the time you book. SeatGuru established a general rule of thumb: If you book in advance, premium economy is generally about 85 percent more expensive than economy, while closer to your departure it’s only 35 percent more expensive. I decided to try out this theory. I booked a flight on British Airlines’ premium economy class (World Traveller Plus) one month in advance at a cost of about 30 percent more than the economy price. Then I booked on British Airways’ premium economy class four months in advance, and the cost was almost double the economy price. Certainly, determining if premium economy is worth the extra cost is a personal decision, but I look at it this way: If the flight is more than 10 hours and the extra tariff will be less than 35 percent above the economy price — and I can be guaranteed a window seat — I’ll probably go for it. And always ask at the check-in counter about any available discounted upgrades. You might get lucky.

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A Touch of Home

Premium airport lounges welcome passengers with comfort, convenience and an aura of calm. By Barbara Radcliffe Rogers

ranquility is the new watchword in airport lounges. Along with comfort and convenience, airlines strive to give business- and first-class passengers a sense of well-being before takeoff. This aim of creating a warm and welcoming environment rings loud and clear in the airlines’ descriptions of their new clubs and lounges. Japan Airlines strives for “peace of mind,” while Lufthansa’s new Senator Lounge at Newark Liberty Airport features a backlit wall “depicting a serene forest,” and all Emirates lounges have a water feature “that adds to the lounges’ tranquil ambience.” Singapore Airlines’ SilverKris Lounge at Sydney Airport and British Airway’s Concorde Room at London Heathrow are both based on a “home away from home” concept. As airlines upgrade and design new lounges, their ambience is getting full attention. Opened just this June at Los Angeles International Airport, the new Qantas, British Airways and

36 | Global Traveler’s Class Act Guide | 2014

Cathay Pacific business lounge for oneworld passengers in the Tom Bradley International Terminal features a communal fireplace to give a convivial, homey touch to the contemporary, 400-passenger space. Last year, when the first lounge opened at the new LAX terminal, serving EVA Air’s Royal Laurel Class and other Star Alliance guests, its design included “cozy fire pits and a relaxing water wall” in addition to an open-air terrace with views to the Hollywood Hills. When EVA Air opened its own newest VIP lounge, The Infinity, in Terminal 2 of Taiwan Taoyuan International Airport last year, its futuristic décor featured a twinkling, star-lit ceiling, a sky tree and soothingly curved walls. At London Heathrow, the new Terminal 5 allowed British Airways to radically overhaul its lounges. The Concorde Room, while maintaining its role as the epitome of elegance, takes its inspiration from 5-star boutique hotels, designed as “a calm and globaltravelerusa.com

inviting space” where luxurious furnishings and artwork create what the airline terms “a unique and stylish home away from home.” BA speaks of its welcoming environment, inviting passengers to “find yourself in a sanctuary away from the world.” American Airlines and Iberia opened a new Admirals Club/Iberia VIP Lounge at Ezeiza International Airport in Buenos Aires. Along with the expected amenities and a complimentary self-service bar and coffee bar, the 5,000-square-foot club’s focal point is a curving wooden wall the length of the lounge, “bringing rhythm and warmth to the space.” In December 2013, Singapore Airlines unveiled its new-concept SilverKris Lounge in Sydney as part of a multimillion-dollar investment to upgrade all its airport lounges worldwide. The carrier will introduce the new design, modeled after elements of a home, to all SilverKris lounges over the next five years, with those at London Heathrow, Hong Kong International and Singapore’s Changi Airport Terminal 3 opening this year. “Each space is thoughtfully designed to create the ambience of home that is familiar and comforting, adding to the warm, authentic and personalized service,” explains Tan Pee Teck, senior vice president, Singapore Airlines. When Japan Airlines revamped its Sakura Lounges in Haneda Airport’s International Terminal earlier this year, it announced a new theme — “Welcome! JAL New Sky” — based on the concept of “a spacious environment with the goal of delivering peace of mind.” Central to JAL’s redesign is Japanese hospitality, reflected in the classic style with distinctive Japanese elements such as latticework, sakura cherry blossom motifs and traditional art. The new bar counter at the Sakura Lounge-Sky View is decorated by calligrapher Souun Takeda. This attention to local themes is not unique to JAL; others strive to give travelers a sense of place even if they are only passing through. At Heathrow, the centerpiece of the United Global First Lounge is an oversized Big Ben-style clock overlooking a tea lounge. Local themes play well with the LAX Star Alliance Lounge’s sustainable and environmental focus. The contemporary interpretation of modernist Los Angeles architecture not only introduces local flavor with black-and-white photos but also uses locally sourced products and furniture wherever possible, such as ceramic tile walls by local artisans. Working closely with the Green Building Council of America ensured all materials and furniture are sustainable. Premium lounges also spotlight the locale with traditional food specialties, and the oneworld business lounge at the LAX International Terminal does this in a unique way. In a setting of contemporary design reflecting California culture, food carts globaltravelerusa.com

echo L.A.’s pop-up dining scene with freshly prepared favorites such as Asian-spiced chicken wings and crumbed cod tacos with red cabbage slaw and lime chipotle mayo. In the dining area, guests select dishes influenced by multicultural California — Italian, Mexican, Chinese, Korean and West Coast — and select signature cocktails or premium California wines. Says Qantas CEO Simon Hickey, “It is designed to reflect the culture of California while providing a place to relax, socialize and work before a flight.” Singapore Airlines is introducing its Taste of Singapore to SilverKris lounges in 15 cities, with Singaporean favorites such as laksa and mee siam offered along with choices from worldwide cuisines and premium wines. The Cathay Pacific first- and business-class lounge at San Francisco International Airport’s International Terminal, modeled on the airline’s lounges in Hong Kong, features Cathay Pacific’s signature Noodle Bar, offering freshly prepared dan dan mien and wonton noodles in soup. Western and Asian dishes are also available from the self-service counter. Last year’s renovations at Cathay’s first-class lounge in The Wing, its flagship lounge at Hong Kong International Airport, doubled the size of popular dining area The Haven and expanded the buffet and à la carte menu to offer an extensive choice of appetizers, Asian and Western entrées, and desserts. Outside The Haven is a full-service bar, and a new Champagne Bar offers Champagne selections throughout the day, greeting

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American Airlines aa.com British Airways britishairways.com Cathay Pacific cathaypacific.com Emirates emirates.com EVA Air evaair.com Iberia iberia.com Japan Airlines jal.com LOT Polish Airlines lot.com Lufthansa lufthansa.com Munich Airport munich-airport.de Qantas qantas.com oneworld oneworld.com Singapore Airlines singaporeair.com Star Alliance staralliance.com United united.com Virgin Atlantic virgin-atlantic.com

passengers with a welcome drink on arrival. Dining options at Iberia’s three VIP lounges at MadridBarajas Airport are designed for each one’s clientele: Shortand medium-haul Dalí and Goya VIP lounges serve panini, sandwiches, hearty salads, Spanish ham and snacks, while long-haul passengers in Velázquez are offered full meals highlighting Iberian specialties. LOT Polish Airlines uses traditional Polish products in all dishes at its business lounge at Warsaw Chopin Airport. Cold cuts, always available, include Polish hams and cured meats, and the self-service bar stocks a wide selection of vodkas. Emirates Skywards Platinum or Gold members and first- or business-class passengers can unwind in 35 dedicated airport lounges with separate dining areas, each with an extensive menu of hot and cold dishes (Arabic, Far Eastern, Western or vegetarian) prepared from seasonal ingredients by on-site chefs, and complimentary full-bar service that includes Champagne and premium spirits. In the first-class lounge at Dubai International Airport, passengers can taste and purchase fine wines at The Wine Cellar. At Heathrow, the fully staffed Concorde Bar offers British Airways FIRST customers wines and spirits from across the world, along with freshly prepared meals served in private booths. The United Global First Lounge features a buffet, wine room and pre-flight dining from an à la carte menu, while The United Club, for BusinessFirst passengers, includes a fullservice bar and two buffet areas. Virgin Atlantic’s Heathrow Clubhouse features a complimentary cocktail bar, a deli and brasserie for à la carte meals in a formal dining setting or

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ordered from personal “relaxation nooks.” Food and drink aren’t the only amenities airlines use to woo premium passengers. Creature comforts rank high on pre-flight priorities, and airlines understand it’s not all play and no work in premium lounges. Anticipating needs of busy travelers who must make use of every minute, highspeed connectivity, printing, fax, copy services and even tablet computers are almost taken for granted, and most lounges provide power outlets and USB ports for recharging. Emirates lounges worldwide include conference rooms, as does BA’s Concorde Room at Heathrow. Emirates firstclass lounges in Dubai cosset guests in leather sofas and offer dedicated cigar lounges and free shoe shines. Especially convenient is Concourse A, offering the world’s first multilevel boarding direct from first- and businessclass lounges. JAL’s new Sakura Lounge at Haneda features massage chairs, and the United Club at Heathrow offers seven private phone booths. Adjacent to it and the Global First Lounge, eight large shower suites provide complimentary toiletries and valet service to press and steam clothing. Virgin Atlantic Clubhouses at Heathrow, London Gatwick and New York JFK include spas offering complimentary facials, massages, manicures and shaving/styling services. As airlines upgrade more lounges, look for them to follow the lead of BA’s Concorde Room and Cathay Pacific’s firstclass lounge in The Wing in Hong Kong, which offer private cabanas. These are furnished with comfortable day beds and private en-suite baths, assuring privacy and a quiet sanctuary. While most premium lounges are exclusively for certain airlines or alliances, Munich Airport again leads the way in airport innovation with its VIP Wing in Terminal 1. This bright, luxurious lounge is available to paying guests, regardless of ticket class or carrier, who seek individual attention and VIP services. Chauffeured limousines shuttle them in luxury from and to the aircraft, and the lounge is staffed by multilingual personal assistants who can organize all flight-related processes — immigration, check-in, baggage handling, tax refund and Customs clearance — while guests relax in the VIP Lounge. Here they find a private open-air garden, an upscale bar, spacious bath and shower facilities and a cigar lounge. Guests can even select an individually designed private suite or reserve a fully equipped conference suite.

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World Premiere

Lufthansa unveils new Premium Economy cabin Lufthansa is bringing the world a completely new travel experience, combining affordability and comfort. The airlineâ&#x20AC;&#x2122;s Premium Economy cabin debuts November 2014 on the Boeing 747-8, and will be available on the entire long-haul fleet in the next 12 months. The new cabin offers more space, comfort and product features than the current economy-class cabin, but at a price more in line with economy than business class. This is the first entirely new travel class introduced by Lufthansa in 35 years, with the airline expecting more than 1.5 million Premium Economy passengers per year. The new seats are up to 1.2 inches wider, offering increased privacy and about 3.9 inches of additional room on the side of each seat with individual armrests and center consoles between seats. The added space is about one-and-a-half times greater than in economy class, with adjustable head and foot rests. Other seat features include a bottle holder, electrical socket and enhanced storage space. Passengers also enjoy upgraded services and amenities, including a baggage

allowance of two items. For an additional fee, premium-economy travelers can purchase Lufthansa Business Lounge access. On board, passengers receive a welcome drink, a water bottle and a high-quality amenity kit. Menu options are available, and meals are served on porcelain tableware. The in-flight entertainment system offers an extensive selection, and each seat is equipped with 11- to 12-inch touch-screen monitors and a remote/video game controller. Lufthansaâ&#x20AC;&#x2122;s Premium Economy is a clearly identifiable cabin situated in the middle of the business and economy cabins, featuring between 21 and 52 seats depending on the aircraft. The addition of the cabin will be gradual across the fleet with completion in summer 2015. Lufthansa has a number of improvements planned across all cabins and on the ground for 2015, including installing the new first- and business-class cabins fleetwide, an upgrade of 7,000 new seats. Lufthansa currently flies to 253 destinations in 103 countries, with 17 North American gateways. With its partners, the airline serves more than 450 destinations in more than 120 countries, and is an industry innovator. Lufthansa continues a $150 million program for building new or upgrading existing lounge facilities across its worldwide network and will spend more than $3.6 billion in new onboard products and services by 2015. Learn more at lufthansa.com

Sense of Place Local flavor and individual style season a new generation of airport terminals.

By Richard Newton

leaming acres of glass and marble are neither here nor there. Although international airports represent the gateways to the cities they serve, all too often they seem to merge into one another. There is little sense of place. Modern travelers find themselves moving through a homogenized, global “Transitland.” Or so it was. Increasingly, governments are recognizing that an airport terminal is much more than a transport hub. It represents a country’s shop window, its public face, its first point of contact with the world. An airport terminal defines a traveler’s initial impression of a destination. Of the new generation of airport terminals, none evokes a striking sense of place quite like Terminal 2 at Mumbai’s Chhatrapati Shivaji International Airport, which opened in February. The fabric of the $2 billion building speaks of India, with architectural references to the sumptuous palaces of the rajas. The ornate white columns in the terminal’s main halls are inspired by peacock feathers. Elaborate chandeliers dangle above the passengers in the departure lounge. The Loyalty Lounge for premium-class passengers adds an extra layer of exclusivity, with a complimentary bar, gourmet nibbles and access to all the technical paraphernalia required by business travelers. T2’s uniquely Indian ambience is completed by the display of more than 7,000 works of art, showcased in a nearly two-mile-long art walk dubbed Jaya He. This is not just an airport terminal. It can genuinely claim to be India’s largest museum. Art is also central to another newly opened Terminal 2. Four years after demolition of the old Terminal 2 at London’s Heathrow Airport, a shiny new incarnation started operations in June, devoted to Star Alliance carriers. A sinuous, 230-foot aluminum sculpture by artist Richard Wilson dominates the ceiling of the entrance FLIGHTS OF FANCY: Shenzhen Bao'an International Airport (top), and Terminal 2 departures at London Heathrow (right) PHOTOs: © Hkctsang | Dreamstime.com, © Heathrow Airports Limited

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court. Entitled Slipstream, it replicates the flight path of a stunt plane. In contrast to its Mumbai equivalent, Heathrow’s Terminal 2 (also known as The Queen’s Terminal) has been designed primarily to maximize efficiency rather than to project a sense of place. Architecturally, it sticks to the old “could be anywhere” model of terminal design. But this is very much a terminal for the times in which we live, with less emphasis given to the checkin area (most passengers now check in online or at self-service terminals), and more space given over to moving large volumes of people through the necessary layers of security. Premium travelers are fast-tracked, with their own dedicated security lanes. Plush lounges await them, and of course, the temptation is to hurry there. But that would be to miss out on the main departure lounge, where Terminal 2 unashamedly proclaims its Britishness. Many of the 62 shops showcase British brands; a pub serves an exclusive ale brewed at Fuller’s Brewery, just eight miles from Heathrow, and there is a restaurant — The Perfectionists’ Café — overseen by the country’s most celebrated chef, Heston Blumenthal. Star Alliance airlines also benefit from a dedicated new terminal at Brazil’s São Paulo–Guarulhos International Airport. Terminal 3 opened in May, prior to the FIFA World Cup, and immediately helped to ease some of the strain suffered by Latin America’s busiest airport. For veterans of São Paulo’s chronically congested airport, Terminal 3 will come as a culture shock. While the old terminals collectively resemble a dingy, 1970s-style concrete cavern, the new terminal is bright and airy. As operations increase, it will get much busier (with a projected annual capacity of 12 million passengers), but for now it exudes a refreshing quiet, and premium passengers don’t automatically breathe a sigh of relief when they reach the sanctuary of the airline lounges (as they continue to do in the other terminals). Unusually, both in the context of Brazilian infrastructure projects and when measured against the track record of new terminals around the world, São Paulo’s Terminal 3 arrived on time and on budget. The same cannot be said of several other high-profile projects. One of the most extreme examples: Doha’s Hamad International Airport, which finally opened in April, six years late and at a total cost of $16 billion. Akbar Al Baker, CEO, Qatar Airways (the new airport now serves as the carrier’s global hub), maintains the end result was worth the overruns. ‘‘The facilities we have in this building are unprecedented in any other airport.’’ Certainly, transit passengers with hours to kill between connecting flights will find it difficult to choose among so many options for whiling away their wait. Alongside a shopping mall, there are a short-stay hotel, a gym and even a swimming pool. But it is premium passengers who will most benefit from the switch to the new airport. After the inevitable wrinkles have been ironed out (some of the premium lounges are not yet finished), Qatar Airways aims to extend its claim of being a 5-star airline to incorporate the experience on the ground. First- and business-class passengers have their own entrance and glide seamlessly from check-in to security to lounge to aircraft. Every detail has been finessed to enhance the experience. globaltravelerusa.com

Premium passengers also benefit from exclusive facilities on arrival in Doha, including a Pre-Arrival Lounge where they can freshen up before proceeding through the entry formalities. Immigration usually takes about 30 minutes, though expatriate residents of Qatar can apply for an e-gate card which allows them to bypass the lines. Dakar, capital of the West African nation of Senegal, desperately waited for its new airport, Aéroport International Blaise Diagne, for three years beyond its intended 2011 opening. The current target date is December 2014. Given the record of switchovers elsewhere, air travelers should brace for initial disruption when the state-of-the-art, Saudi-built airport finally begins operations. For now, Dakar’s old Léopold Sédar Senghor International Airport, never a traveler’s favorite, continues to decline and presents an increasingly chaotic ordeal for all users, including premium flyers.

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SPECIAL ADVERTISING SECTION

Airport overview

Walk of the Royal Family, a cultural event

Inside the terminal

Airstar Avenue

More Than An Airport, Beyond Expectation Incheon Airport welcomes you In just 13 years, Incheon Airport has grown from a green-field gateway on the outskirts of Seoul into one of the most successful and large-scale airports in Asia. Its design, state-of-the-art IT system and customer-friendly facilities transformed Incheon Airport into a passenger favorite in a short period of time. Fly Incheon Airport to the World By the end of 2013, 88 airlines operated at Incheon Airport, serving 182 cities around the world. From its opening in March 2001 through 2013, Incheon handled 2.4 million air traffic movements, 372 million passengers and 28 millions tons of cargo in total. Compared to 2001, when it welcomed 14.5 million passengers, 1.2 million tons of cargo and 86,839 flights, figures soared to 41.4 million passengers, 271,224 aircraft movements and 2.4 million tons of cargo.

other airport. Relax in the convenience facilities, including eco-friendly rest areas and lounges designed to meet the needs of every traveler. Take a stroll along AIRSTAR Avenue, offering great prices on top brands, or enjoy various theme events and promotions throughout the year. Located along the passenger terminal and concourse are exhibits, museums, art galleries, craft workshops and live performances to give foreign visitors a glimpse into Korea’s long history and rich culture.

More Than an Airport Incheon Airport provides the world’s fastest, most convenient immigration service. The average immigration processing time for arrivals is only 11 minutes and for departures, 19 minutes, three times faster than ICAO’s recommended level. At Incheon Airport, you can also discover a level of service and a variety of amenities unmatched by any

Beyond Your Expectation Incheon Airport won the highest score in two categories (Best Airport in Asia-Pacific and Best Airport – 25 to 40 million passengers) in the Airport Service Quality (ASQ) survey, an annual evaluation conducted by the Airports Council International (ACI), an international council of representatives from 1,847 airports across the world, for nine consecutive years.

Incheon Airport won the ASQ award for the first time in 2005, only four years after opening and kept its place for many years in a row. In 2011, Incheon Airport became the first airport to be recognized as a member of the ‘Roll of Excellence’ program, proving itself as the most outstanding airport in the world and contributing to upgrading the service level of airports in the world. The close cooperation of 40,000 staff and workers at the Incheon Airport provides service beyond your expectation. Air Cargo Forum and Exhibition 2014 Global leaders from all sectors of the air logistics supply chain will gather in Seoul, Korea Oct.7–9, to attend the 27th International Air Cargo Forum and Exhibition 2014. Organized by The International Air Cargo Association and hosted by Incheon Airport, the event is held every two years among Europe, the Americas and Asia, and is the largest and most prestigious air cargo event in the world. The exhibition showcases products and services from all parts of the air cargo industry, and more than 3,000 attendees are expected this year. Under the slogan “Breaking Barriers, Creating Opportunities,” seven workshops will be held. Topics include challenges for air cargo shippers, reduction of paper burden and forward notice on advance data. The event will be an opportunity for participants to expand their network and build a better future. For more information, call 82 1577 2600 or visit airport.kr/eng.

October 7-9, 2014 / Coex, Seoul, Korea

Hosted by

Organized by

Aspire Lounge at Edinburgh Airport executivelounges.com/lounges/ edinburgh-airport-lounge Beijing Capital International Airport bcia.com.cn Berlin Brandenburg Airport berlin-airport.de Chhatrapati Shivaji International Airport csia.in Edinburgh Airport edinburghairport.com Hamad International Airport dohahamadairport.com Jaya He Art Walk jayahe.in London Heathrow Airport heathrowt2.staralliance.com Munich Airport munich-airport.de San Francisco International Airport flysfo.com/t3e-opening São Paulo–Guarulhos International Airport gru.com.br Shenzhen Bao'an International Airport szairport.com

Even legendary German efficiency is tested when it comes to getting a new airport up and running. After German reunification, Berlin found itself with three commercial airports. Plans were soon drawn up to shift all commercial flights to one purpose-built facility adjacent to the former East German airport, Schönefeld. Berlin Brandenburg Airport was originally slated to open in 2010. Year by year, the date has slipped, with a lengthening catalogue of construction problems and other glitches. It is unlikely now the airport will open before the end of 2016. When it does, Berlin will turn into a major aviation hub and the airport will radically improve the experiences of premium travelers to the city, with a range of dedicated services. The delays provide rival airports in Germany the opportunity to upgrade their facilities. Munich Airport aims to open a new satellite terminal in 2015, adding 52 extra gates to the existing Terminal 2, to which it will be linked by an automated railway. Five Lufthansa lounges in the satellite will double the number of lounges available in and around Terminal 2. Throughout the 20th century, Europe and North America dominated commercial aviation. In the 21st century, the center of gravity shifted east, especially to China, where new and upgraded terminals are unveiled almost every week. A radical expansion of Shenzhen Bao’an International Airport, on the Chinese mainland close to Hong Kong, is just one of several major new developments altering the aviation map of the world. The futuristic new terminal, which opened in November 2013, offers swanky new premium lounges and provides business travelers an

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alternative hub to Hong Kong’s Chek Lap Kok Airport. In March, Beijing Capital International Airport officially became the busiest airport in the world, thanks to the capacity added by the massive Terminal 3, which opened in 2008. An even bigger airport is now being planned to serve the Chinese capital. Beijing Daxing International Airport (its provisional name) will be the world’s biggest airport when it opens, possibly as early as 2018. The Chinese experience proves airports cannot afford to rest on their laurels. The aviation industry constantly evolves. Whereas once new terminals were built for prestige, now they are a necessity. Scotland is one territory that has lagged behind. That will change with the expansion of Edinburgh Airport. A major upgrade to the terminal will open later this year, transforming the passenger experience. As Scotland asserts its identity, Edinburgh Airport, currently the fifth-busiest in Great Britain, is likely to become increasingly important. The airport already offers airline lounges. On domestic flights for which there is no premium class, travelers have the option of booking into the Servisair Aspire Lounge, from $32 per person. In common with Edinburgh, San Francisco International Airport needs to make up ground on some of its national rivals. In January, the airport unveiled its newest renovation, Terminal 3 East (T3E for short), a $138 million, 10-gate expansion to United’s West Coast hub. The word “terminal” has always been a misnomer. It suggests the end of a journey. But for modern travelers, whether departing or arriving, airport terminals are staging posts. They are places to pass through, as efficiently as possible, ideally in comfort and with style. globaltravelerusa.com

’Tis the Season

Travelers in transit find something for everyone on their holiday list as airports ramp up the retail. By Susan Finch

ith upgraded terminals featuring movie theaters, spas, indoor gardens and lounges with private bedrooms and showers, international travelers have more options to pass the time than ever before. Shopping is no exception, as duty-free shops attract travelers with discounts on high-ticket items like Chanel and plenty of sweets and savories to stay satisfied before the next flight. But now airports are racing to transform their terminals into high-end shopping plazas with unique boutiques and high-brand retailers. This holiday season, skip the mad dash to the mall at home and use your layover to pick out coveted items from jewelry and fashion to local gourmet foods. A TRIP TO THE NETHERLANDS isn’t complete without a bouquet of vibrant flowers. The country leads the world as top exporter of live trees, plants, bulbs and cut flowers. Travelers in Amsterdam for the holidays globaltravelerusa.com

can pick up a fresh bouquet of flowers from Aviflora, Bloem or Fleurtiek at Amsterdam Airport Schiphol, or can ask the clerk for bulbs or seeds certified to clear U.S. Customs. Stroll through the collection of Golden Age illustrations and history at Rijksmuseum Schiphol Airport before heading into the museum shop. Art-inspired gifts and home goods embrace Dutch artists featured inside the gallery. For a sweet gift, choose from more than 100 Belgian-crafted bon-bons found at Leonidas. Family travelers should check out Planes@Plaza for model airplanes, toys and kid-friendly gadgets sold from an aircraft fuselage shop façade. Travelers worried about what to buy can reserve items in advance through Amsterdam Airport Schiphol within two days of departure. Shop on the way through Amsterdam and collect items on the way back instead of hauling them around for the duration of your trip. The airport also offers a two-year global warranty on any non-perishable item and items without a sell-by date. 2014 | Global Traveler’s Class Act Guide | 45

ON A SPREE: A Rolex watch (top), a car raffle (middle), and Le Clos at Dubai International Airport (bottom) PHOTOs: © Ijansempoi | Dreamstime.com © Tea | Dreamstime.com © Ritu Jethani | Dreamstime.com

PARIS IS SYNONYMOUS with fashion, luxury and shopping. Browsing Charles de Gaulle Airport for Dior may seem anti-climactic when a sea of luxury boutiques welcomes visitors off the cobblestone streets of the city just a train ride away. But you’ll also find plenty of high-ticket and unique items tucked away in the airport. Shopkeepers open early as travelers arrive for their crack-of-dawn flights. Browse expensive leather goods and duty-free items, and look for Swarovski crystal or silver hoops and gold bracelets from Cécile et Jeanne. Like other airports, duty-free shops at CDG are lined with Dior, Hermès and Prada. But the airport also features the high-end retailer Montblanc. Skip over the onyx cufflinks and pick up a unique Meisterstuück 149 fountain pen in black resin and platinum. Shoppers feeling especially inspired by the literary lover on their holiday list can ask about the limited-edition fountain pens, with only 4,810 pieces issued each year. TRAVELERS CAN FIND enough shopping options to keep them busy for days at Dubai International Airport. The global duty-free and travel retail industry accounts for nearly $50 billion in sales, with Dubai Duty Free alone reporting figures of $1.8 billion in sales in 2013. Emirates Terminal 3 features more than 118,400 square feet of retail space with everything from Apple to Ralph Lauren and Rolex. Pick up fine wine from Le Clos after ordering online or by phone in advance, or just stop by and browse for a bottle. Travelers feeling spontaneous can try their luck at the Dubai Duty Free raffle ticket for a chance to win a luxury car like a BMW, Porsche or Mercedes-Benz for $139. The raffle also includes a chance at a motorbike and the opportunity to win $1 million. The latter has an entry cap of 5,000 people, upping the odds to walk away the winner. AFTER SEEING A FILM on a 4D-projection screen at Hong Kong International Airport, pick up an herbal tea gift from Fook Ming Tong Tea Shop in Terminal 1 to help loved ones reduce stress, relax and improve circulation. Over at Giorgio Armani Cosmetics, browse through 2,669 square feet of signature fragrances, cosmetics and skincare products. Head to Terminal 2 for authentic confections, treats and snacks from Hong Kong, Taiwan, Korea, Europe and beyond at the 759 Store. Terminal 2 also houses a cozy Oriental Rich shop complete with Asian-inspired arts and crafts for a unique keepsake gift. Next, look for luxury leather handbag retailer Pelle Borsa and Shanghai Tang, featuring clothing for men, women and children. GRAB A LIMOUSINE, bus or train from Incheon International Airport and easily zip to downtown Seoul on a longer layover for Korean shopping options. But getting stuck in Incheon Airport isn’t really a hardship with a tucked-away sauna, movie theaters, an ice rink, a casino and plenty of shops. Pick up last-minute holiday items in the Lotte Duty Free store on the third floor, offering cognac, cosmetics from Lancôme and gold watches and handbags from Hermès. For a less luxurious but authentic treat, bring something local back home with packaged Korean foods in the duty-free area near Gate 114. LIKE SEVERAL OTHER AIRPORTS on this list, London Heathrow Airport features a reserve shopping and rewards program. But what Heathrow offers that others don’t is a personal shopper. Reserve a shopper with an appointment made 48 hours before departure to assist with everything from gifts to personal effects and attire. The first airport in the world to offer such service, Heathrow’s accredited personal shoppers are available in the luxury Terminal 2, complete with access to accredited stylists and private suites for trying on suits, jackets and other clothing; watches; and fragrances.

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Luxury shoppers can also browse through British brands from Cath Kidston to Ted Baker and high-end fashion retailers like Bvlgari for Italian jewelry, watches and leather goods. Pick up caviar, Champagne and balik salmon from the Caviar House & Prunier in Terminal 3, or check out Miu Miu, Prada’s more avant-garde brand with clothing, handbags and shoes. TAKE TIME TO SEEK out a Japanese tradition at Narita International Airport’s Makanai Cosmetics shop for local beauty products made from natural ingredients. Women working in makanai, or workshops, and kitchens of the Yoshitaka Gold Foundry created the cosmetic recipe. For children’s gifts, Stomp Stamp stocks up on more than a hundred brands of toys from around the world; and Shanghai Tang offers modernized cheongsam dresses and luxurious robes along with pillows and housewares. Shoppers can browse luxury favorites Tiffany & Co. and Cartier or stop in Samantha Thavasa for handbags featuring local Japanese designers. Before heading to the gate, pick up a stocking stuffer of a modestly priced bottle of Suntory Hibiki from the dutyfree shop to impress loved ones with authentic Japanese liquor, or scoop up some Japanese candy in local flavors like green tea at Terminal 2’s Greenport store. MOST TRAVELERS THINK of Portland, Ore., as a city full of bespoke, handcrafted wares and local brews. But Portland International Airport makes the list for its combination of quality and original items, not to mention some surprising finds. Travelers who didn’t have time to step into Portland’s infamous Powell Books can browse for last-minute gift ideas at its outpost and inquire about rare and collectible books. Shoppers who happen to be done with their own book can even sell it to the store on the spot. Beyond books, The Real Mother Goose boutique showcases an award-winning gallery with handcrafted jewelry, ceramics and works from more than 1,000 artists and craftspeople. Those looking for local products can try Made In Oregon or Pendleton for clothing, blankets and gifts — though don’t forget Nike hails from Oregon, with a shop located pre-security. SAN FRANCISCO INTERNATIONAL Airport offers a variety of local, high-end gifts from food to jewelry. The San Francisco Museum of Modern Art stocks sterling silver, gold vermeil and stainless steel jewelry featuring San Francisco and Northern California artists. And no museum store is complete without the requisite contemporary design items like vases, clocks, children’s toys and, of course, art books. Luxury duty-free items include Burberry, Gucci, Hermès and Coach, also located in the International Terminal Main Hall. Travelers transiting between the domestic and international terminals can find local gourmet food and wine at California Lifestyle as well as handcrafted jewelry globaltravelerusa.com

ALL THAT GLITTERS: Shopping at

Changi Airport (above), and a Swarovski crystal bracelet (left)

Amsterdam Airport Schiphol schipol.nl Changi Airport Singapore changiairport.com Dubai International Airport dubaiairport.com

featuring local artists and designers at Bouclé. Both can be found in the domestic Terminal 3 at Boarding Area F. DINING AND RETAIL OUTLETS ENCOMPASS 753,000 square feet across the three terminals at Singapore’s Changi Airport. More than 350 shops and service stores range from popular duty-free perfume and cosmetics to luxury goods from brands like Swarovski and Rolex. Shop in Terminals 1, 2 or 3 at Alfred Dunhill for men’s leather bags, belts and jackets, or purchase a silk clutch bag from Bottega Veneta. Regular travelers on a layover through Singapore can join Changi’s loyalty program to earn points for vouchers to be spent at the airport. And for those shopping on their way into town, Changi assures airport prices are the same as or lower than fixed-price department stores downtown, with a 100 percent money-back guarantee.

Hong Kong International Airport hongkongairport.com Incheon International Airport airport.kr London Heathrow Airport heathrowairport.com Narita International Airport narita-airport.jp Paris Charles de Gaulle Airport aeroportsdeparis.fr Portland International Airport pdx.com San Francisco International Airport flysfo.com

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Gateways to Gastronomy Airport concessionaires meet the cravings of today’s sophisticated travelers. By Debra Bokur

id-1950s: The aroma of freshly prepared seafood and savories drifts down a grand staircase. With each step upwards, an air of suspense and excitement intensifies. Inside the doors of the Newarker, waiters dance between tables, delivering gourmet fare cooked up by Swiss chef Albert Stockli to the white-clothed tables of eager patrons — while Mr. Charles, the maître d’, makes certain each guest is comfortable and content. Outside, visible through the dining room’s wide windows, planes bound for exotic destinations glide into the heavens. This is no dreamy, wine-induced interlude, nor a scene from a late-night classic movie. Rather, it’s a routine that played out on a nightly basis at Newark Airport (now Newark Liberty International) within the sparkling confines of the Newarker restaurant. Created by the late, legendary restaurateur Joe Baum of Four Seasons and Windows on the World fame, the Newarker’s reputation was so compelling, 48 | Global Traveler’s Class Act Guide | 2014

an estimated 90 percent of its guests made the drive to the airport not to travel but simply to dine. “It was a time when there was still a sense of magic associated with going to an airport,” recalls Baum’s son, Charles Baum. “Travel was something of a mysterious experience. There were elements of glamour, heightened by the presence of Mr. Charles, with his enigmatic accent, and Fritzi, the hostess. From your table, you could witness planes taking off and see the flames flare from the exhausts of the turboprop jets.” Or the flames headed for your table, where blazing cherries jubilee and flaming snowballs adorned with sparklers were served for dessert — unheard of fanfare in today’s airport restaurants. Following those halcyon days of the Newarker, hungry travelers in search of a great meal were in for a bumpy ride. Suddenly, oversized pastries and frozen meat patties were considered acceptable menu options, and globaltravelerusa.com

already-stressed travelers were faced with less-than-healthy choices as they dashed from gate to gate. The concept of good food fast crept back into the traveling consciousness in 1991, when celebrity chef Wolfgang Puck’s chain of casual restaurants made its airport debut. The Wolfgang Puck Express menu offered healthier, more interesting quality alternatives, from handcrafted pizzas with fresh toppings to roasted vegetable sandwiches and half rotisserie chickens with rosemary. Due to modern safety regulations, flambéed treats are unlikely to resurface, but that hasn’t deterred a host of world-class chefs from expanding their empires into airports around the globe. At Atlanta’s Hartsfield-Jackson International Airport, business travelers are willing to schedule longer layovers in order to dive into a plate of Executive Chef Duane Nutter’s “Southernational” cuisine at his One Flew South restaurant in Terminal E. Dishes meld traditional, locally sourced Southern ingredients with global influences. Fresh sushi, open-faced meatloaf sandwiches and thyme-roasted pork belly share the menu with

gluten-free options and tasty takeaway that can be enjoyed in flight. At the bar, artisan cocktails run the gamut from the Georgia Bellini to the bourbon-based Pretty Brown Eyes. “The restaurant is located at a busy international terminal, bringing in customers from around the world, and we’re rooted in the Southeast,” Nutter explains. “I felt it was my duty to showcase the culinary Southeast with hints of the rest of the world. It’s a blending of where we’re from, where we’re located and our diners’ palates.” Adding to the overall experience is the restaurant’s soothing forest vibe, with a photograph mural of a Georgia forest dominating wall space and providing a backdrop for a sushi bar constructed of locally quarried pink Cherokee marble. The forest theme plays out with floors and ceilings made from native heart pine. Nutter says these elements were a deliberate choice, designed to give guests a break from the hectic airport environment in an oasis-like setting. Both domestically and abroad, airport concessionaires are responding to a demand for higher-quality food choices (and lack of onboard food) with ready-to-go versions of menu staples. The evidence of an evolution underway is deliciously overwhelming: Menus at Brasserie Flo (Terminal 2F) at Paris Charles de Gaulle Airport include Charolaise beef tartar seasoned to taste and grilled chateaubriand with béarnaise sauce, while Chef Carles Gaig’s traditional Catalan dishes are available at Porta Gaig in Terminal 1 at Barcelona-El Prat Airport. The list of fine-dining venues continues to evolve, with Pacific Northwest specialties from Executive Chef Geoff Carkner at Globe@YVR Restaurant, located a five-minute walk from the international arrivals area within The Fairmont Vancouver Airport hotel; contemporary Spanish cuisine and classic Andalusian tapas at Lamoraga, star chef Dani Garcia’s concept restaurant in Terminal 3 at Málaga International Airport; authentic Bavarian dishes and a beer garden with site-brewed beers at Munich Airport’s Terminal 1; and marinated specialty meats at Hong Kong International Airport’s Hung’s Delicacies in Terminal 2. Chef-driven airport dining is fast becoming the norm in London. Post-security on the upper level at Gatwick Airport, rustic Italian dishes made famous by television chef Jamie Oliver can be enjoyed at Jamie’s Italian, including Jamie’s Must Try Gnudi ricotta dumplings and wild rabbit casarecce. At London Heathrow, two of Britain’s biggest names in the food world, Heston Blumenthal and Gordon Ramsay, opened airport eateries that make a long layover almost desirable. Making sure Heathrow’s T2 is fully covered from a culinary angle, Blumenthal — famous for his scientifically based molecular food pairing techniques — brings the same vision that launched his triple-Michelin-starred The Fat Duck into the spotlight to his newly opened The Perfectionists’ Café on the upper level of the departures area. The café boasts Europe’s first wood-fired pizza oven located within an airport. “The concept is great food, fast,” explains Julian O’Neill, head chef, The Fat Duck Group. “Heston did a BBC series called In Search of Perfection. HAUTE CUISINE: Burger (top left), fish and chips (top right), and Hereford steak at The Perfectionists’ Café (left) PHOTOs: © David Griffen Photography

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His idea was to take the food that British people like to eat and place it in this very specific type of travel environment. Travelers, especially frequent travelers, want to arrive early at the airport so they’re not rushed, and they want to sit down and relax before they get on a plane.” While the restaurant team makes every effort to deliver orders in 11 minutes, O’Neill is clear that providing a pleasantly memorable dining experience within an airport setting is not without challenges. Airport kitchen restaurants have restrictions that include no gas flames; deliveries that must be routed through security; and no market close by should there be a sudden need for fresh poultry, butter or a block of aged Parmesan. “It’s very different being in this environment,” O’Neill elaborates. “An airport is a stressful place, unlike a destination restaurant. It has that energy attached to it — chaotic from early morning onwards. But good food can be fast. It comes down to organization and structure. I spent months in the test kitchen and made sure recipes were transferable to this environment without losing quality or flavor. We’ve taken all of Heston’s signature techniques, including the use of CO2 for the fish fry and a nitrogen ice-cream parlor, and brought them to the airport. We’re making adjustments all the time.” Ramsay’s Plane Food, in the departure area of T5, is open from breakfast to dinner. Sit-down meals include braised lamb, steamed sea bass, short rib burgers and dry-aged British beef. For dessert, there’s lemon posset with crème fraîche and passion fruit, and chocolate tarts with raspberry ripple ice cream. For travelers who are watching the clock between flights, express menus at Plane Food can be enjoyed 25 minutes from ordering. Takeaway picnics come packed with choices such as prawn and baby gem cocktail; roasted Hereford rump of beef with green salad and mustard; smoked Scottish salmon with apple, celery and walnut salad; and a selection of English cheeses accompanied by quince and berries. Airport surveys and focus groups make it clear that in addition to a true gourmet angle, travelers want to be able to make healthier choices. Neil Maxfield, acting manager of concessions, Denver International Airport, and Anthony Lincoln, the airport’s manager of business development, explain that 6,000 travelers participated in a customer survey identifying travelers’ behaviors and what constitutes the ideal travel experience. “The answers revealed how much time travelers were willing to invest in a meal while in transit and whether business travelers were more likely to spend free time catching up on email and fine-tuning presentations or sitting down for a meal,” Maxfield says. “When we asked, ‘What do you think is missing, and what would you like to see?’ what rose to the top of responses was clear: local, healthy restaurants.” Airport management responded, with the result that Denver’s airport earned first place in the healthy dining category in the Physicians Committee for Responsible Medicine’s 2013 Airport Food Review (2014 results were not available at time of publication). On Denver Airport’s Concourse B, Etai’s Bakery Café gluten-free choices and signature artisan breads, baked daily, 50 | Global Traveler’s Class Act Guide | 2014

feature in its made-to-order sandwiches and panini. Along with Root Down and its field-to-fork philosophy (Concourse C), the airport’s expanding choices of good-for-you foods include the newly opened Modmarket on Concourse B, with a seasonally changing menu of fresh, healthy ingredients including its signature selection of vegan, vegetarian and gluten-free options. Are the glory days of airport dining coming full circle? Joe Baum passed away in 1997, and Hilton has since taken the Newarker restaurant name. Only the memories, and a handful of original menus, remain. At his business, Cool Culinaria, with its quirky collections of vintage menu art, Charles Baum still has a few of those Newarker menus on hand. Afloat in a calm, blue sky, the fleecy clouds on the menu’s cover suggest something heavenly waiting just inside. Before deciding on the restaurant’s famous Knife and Fork Oysters or roast loin of Jersey pork filled with spiced plums, diners were greeted with this inscription: “The essence of the culinary art is time ... but ... if time is of the essence — we will be happy to suggest those items ready for immediate service.” “I think,” offers Baum thoughtfully, “my father would be impressed by how airport operators are saying good food is a good idea. As travelers, we are often anxious. Once you’re at the airport, pausing for a good meal offers an opportunity to soothe the soul and feed the senses. This provides a great distraction and relief to stress. I think he’d be pleased to see the dining opportunities available today and charmed with the evolution.” Perhaps it’s that old menu’s dual promise of gastronomic bliss on the fly, delivered in a timely manner, that today’s chefs are striving to achieve within the limits of airport settings — edging ever closer to the days when Mr. Charles stopped tableside to say good evening and to make sure each guest was enjoying an unforgettable meal.

Cool Culinaria coolculinaria.com Denver International Airport flydenver.com Etai’s Bakery Café etaisfood.com Globe@YVR Restaurant fairmont.com Gordon Ramsay Plane Food gordonramsay.com Jamie’s Italian jamieoliver.com Lamoraga lamoraga.com Modmarket modmarket.com One Flew South oneflewsouthatl.com Paris Charles de Gaulle Airport aeroportsdeparis.fr The Perfectionists’ Café theperfectionistscafe.com

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Distinctive by Design

The newest airport hotels deliver ambience and amenities to rival the best resorts. By Ron Bernthal

irport hotels — much like the opportunistic remora fish that cling to the bodies of foraging sharks — have a symbiotic relationship with the larger entities to which they are linked. When an airport does well as a result of increased flight activity and passenger traffic, nearby airport hotels remain healthy and vibrant. With global business and leisure air travel on the rise, this accommodations category now enjoys the best growth period in its history. Although airports have existed since the early 20th century in the United States and Europe (Albany International Airport, founded in 1928, is the oldest municipal airport in the country), the concept of a branded airport hotel wasn’t established until 1959 with the opening of the San Francisco Airport Hilton. Today, about 2,300 U.S. airport hotels offer 313,000 guestrooms. With domestic travel increasing, hospitality industry investors see airport hotels as the next big opportunity. “In the first four months of 2014, airport hotels in the U.S. sold nearly 27.2 million rooms, the most ever during this period,” said Jan Freitag, senior vice president, strategic development, STR, which tracks hotel data. In addition, with the tremendous growth of airports and business travel in the emerging markets of Asia, Latin America and the

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Persian Gulf states, the number of city and airport hotel properties in the pipeline of developing countries is staggering. Five airports in developing markets — İstanbul, Dubai, Jakarta, Bangkok and Singapore — each with more than 40 million annual passengers, saw double-digit growth last year. Total global passenger traffic in May increased 6.2 percent over last year according to the International Air Transport Association, helping to fuel the boom in airport hotel construction projects. Lima International Airport received 7.1 million passengers during January to June, a new record; and the overcrowded airports in China all plan expansions, with Starwood Hotels set to open 100 new properties, many of them at airports, throughout China over the next few years. As of this spring, Brazil boasted 408 hotel development projects in the pipeline, Mexico 138. Ibis, Holiday Inn Express and Comfort Inn & Suites lead the move in new airport hotel projects worldwide. “If I’m attending a conference in a congested urban area and have an early morning flight, I will spend my last evening in an airport hotel which has free shuttle service, which relieves me of the worry of combating morning rush hour traffic and allows me to sleep an hour later,” said frequent traveler Eve Dryer, Dryer globaltravelerusa.com

Healthcare Consulting in Cherry Hill, N.J. Although many airport hotel guests look for close proximity to the terminal and a quiet environment (not a problem with hightech, soundproof windows), airport hotels are now so diverse that they often provide as many activity options as vacation resorts. The list includes on-site gourmet restaurants and sports bars, meeting facilities, fitness rooms and swimming pools, business centers, laundry rooms, complimentary breakfast and WiFi, hotel managers’ wine tastings, kids’ playrooms and on-site mini cinemas. Still, certain airport hotels stand out, especially newer, designdriven properties located directly within the airports. Opened last year, the 350-room Le Méridien Cairo Airport, designed by WATG, features two six-story wings in the shape of a lotus flower with a private walkway connecting to the terminal. With two restaurants, meeting rooms and a full exercise center, the hotel expects to attract regional business meetings, as staying at the airport may be the safest, most convenient and economically beneficial option. “If you are [a meeting planner] pressed for time with a group of 100 people, the cost and effort to move them from the airport to downtown is a factor,” said Simon Turner, president, global development, Starwood Hotels & Resorts, which opened the Le Meridien property. Considered one of the best airport hotels in the world, the 320room Crowne Plaza Changi Airport, beautifully designed by the Singapore-based firm WOHA, opened in 2008 with an all-weather “link-bridge” to Terminal 3. The hotel’s three-dimensional façade provides 60 percent shading through the use of perforated aluminum screens. The public areas feature bands of timber laminate, glazed Thai tiles, Indonesian batik and Chinese metal mesh. The property brilliantly displays the colorful flora of Singapore in the

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form of arranged palm trees and hanging plants in open-air corridors. The property offers several dining venues, meeting facilities and an outdoor swimming pool. During the first six months of 2014, Frankfurt Airport welcomed 27.8 million passengers, the busiest half-year in the airport’s history, and the 249room Hilton Frankfurt Airport and its sister property, the 334-room Hilton Garden Inn Frankfurt Airport, reaped the benefits with many sold-out nights. Both properties occupy space in a futuristic-looking office building, an architectural gem known as The Squaire, which opened at the end of 2011 with a direct connection to Terminal 1 as well as to the airport’s high-speed train station. Guestrooms at the HFA property, with its designer furnishings and extensive meeting and fitness facilities, are slightly more expensive than the Garden Inn, but both Hilton brands provide dining options, business centers and multilingual staff. At London Heathrow Airport’s Terminal 5, the modern and stylish 605-room Sofitel London Heathrow ranks as a perennial favorite among international travelers, with its attractive and sedate lobby located just a few minutes’ walk from the buzz of one of Europe’s largest and busiest terminals. Guests will find five on-site dining venues, including Brasserie Roux and the trendy Bar Sphere; an ESPA spa and fitness center; 45 meeting rooms; and a 117-seat theater for meeting participants. The front desk of The Fairmont Vancouver Airport property is situated so close to the U.S. departures terminal check-in counters that hotel guests may not realize when they leave the confines of the lobby. Guests and local residents flock to the hotel’s Globe@ YVR restaurant and Jetside Bar, and the “odd-numbered” guestrooms feature great views overlooking the runways. Celebrating its 15th year, the 392-room property was voted Best Airport Hotel in North America in the Skytrax 2014 World Airport Awards. Convenience also reigns at the 404-room Westin Detroit Metropolitan Airport, built within the Edward H. McNamara/ World Gateway Terminal, where a private TSA security checkpoint connects the hotel lobby to the terminal gates, and guests rarely wait in line. The sleek and contemporary exterior design mirrors the contours of the terminal, and the eight-story atrium and 5,000-square-foot reflecting pool offer a serene Asian ambience. Thirty-four meeting rooms, an Executive Club Lounge and indoor pool make The Westin DTW an excellent choice for business travelers. Two new Canadian airport hotels incorporate sleek design and sustainable features into their properties. The 101-room Grand Winnipeg Airport Hotel by Lakeview (2013) offers “Guest Driven” technology (iPads and Samsung Smart TVs) and special design elements in each guestroom, including Toto toilets, Grohe faucets and Duravit sinks. The Renaissance Edmonton Airport Hotel (2014) is the world’s first and only Marriott Renaissance hotel located inside an airport. Nominated for Alberta’s “Steel Design Awards of Excellence,” the property features 213 guestrooms with enhanced technology systems, an extensive collection of artwork 2014 | Global Traveler’s Class Act Guide | 53

in public areas, an indoor swimming pool, the HALO Bar & Bistro, an Arctic-style exterior design and a sky bridge to terminal departure gates. The Dorint Airport-Hotel Zürich (2014), a five-story, 235-room property shaped like the Swiss cross, received several awards for “innovative concept” by international architectural publications. Heating and cooling systems use eco-friendly geothermic energy, while the hotel features efficient LED lamps throughout. Meeting facilities with touch-panel walls accommodate up to 180 persons. Guests can dine at Basilico, a Mediterranean-style restaurant; use the modern fitness center; and enjoy the summer terrace for business meetings or leisure dining. The 178-room Pullman Marseille Provence Airport Hotel, only a three-minute drive from Marseille Provence Airport, offers a “South of France” resort experience just six miles from Mediterranean beaches and close to the revitalized port of Marseille, France’s hot tourist destination. Guestrooms feature beautifully designed furnishings, high-tech amenities and 24/7 room service; public areas include a bar, an outdoor restaurant and pool, a tennis court, a fitness center and high-tech meeting rooms. Looking ahead to 2015, Westin Hotels and its architectural firm Gensler are creating a property at Denver International Airport that will raise the bar for future airport hotels. “Gensler is designing a Westin hotel at DIA with a rooftop pool, dynamite views of the Rockies, and a lobby overlooking a spectacular train hall offering high-speed trains to downtown Denver,” said Tom Ito, principal architect, Gensler’s Los Angeles office. “The key to creating a successful hotel is design, and that’s

especially true for airport hotels. Design is not merely an aesthetic condition, it’s a tool for making a place function beautifully and perform profitably.” The 519-room DIA Westin will be owned by Denver Airport and operated by Westin Hotels & Resorts when it opens in late 2015. The property will include a 26,000-square-foot conference center and an 82,000-square-foot public plaza that will serve as a venue for meetings, entertainment, trade shows and restaurants for both corporate and community events. Late 2014 and 2015 will see the debut of several new airport properties from Marriott’s Moxy brand, a group of stylish but inexpensive European properties that will focus on design, sustainability and new technology. “Moxy Hotels is the essence of the next-generation traveler, not only Gen X and Y but people with a younger sensibility, for whom contemporary style is paramount,” said Arne Sorenson, president and CEO, Marriott International. “Every aspect of these hotels was thoughtfully researched and crafted to reflect and deliver on the changing lifestyles and expectations of this fast-growing customer segment.” In addition to the Moxy Milan Malpensa Airport, expected to open in late 2014, next year’s openings include Moxy Munich Airport, Moxy Frankfurt Airport Gateway Gardens and Moxy Oslo Exporama. In 2016, the Steigenberger Hotel Group will open a 5-star hotel near the world’s newest major airport, Qatar’s $15 billion Hamad International Airport, which opened this year. The Steigenberger Hotel Doha Airport Road will include 200 guestrooms, a large conference center, two international-style restaurants, a swimming pool, a fitness room and a spa.

Crowne Plaza Changi Airport ihg.com/crowneplaza Dorint Airport-Hotel Zürich hotel-airport-zuerich.dorint.com The Fairmont Vancouver Airport Hotel fairmont.com The Grand Winnipeg Airport Hotel by Lakeview lakeviewhotels.com Hilton Frankfurt Airport hilton.com Hilton Garden Inn Frankfurt Airport hilton.com Le Méridien Cairo Airport lemeridien.com Moxy Hotels moxy-hotels.marriott.com Pullman Marseille Provence Airport Hotel accorhotels.com Renaissance Edmonton Airport Hotel marriott.com Sofitel London Heathrow Hotel accorhotels.com Steigenberger Hotel Doha Airport Road steigenbergerhotelgroup.com The Westin Denver International Airport flydenver.com/hotelandtransit center The Westin Detroit Metropolitan Airport westindetroitmetroairport.com DIRECT CONNECTION: Le Méridien Cairo Airport links to the terminal via a private walkway. PHOTO: © Starwood Hotels & Resorts

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Deluxe Diversions

New luxury hotels add signature experiences to the roster of exclusive amenities. By Ilona Kauremszky

utside the Ol Seki Hemingways Mara luxury safari camp, I found myself in nirvana. On the edge of a nature reserve in Kenya, the great wildebeest migration is in full sway. Before this wildlife encounter, my day started with a sing-song wake-up call by a local Maasai who greeted me with a classic Kenyan brew and sweet cookies, followed by an early-morning hot-air balloon ride and a Champagne bush breakfast. As I discovered during my stay, the new 10-tent compound, silver-eco-rated by the Eco-Tourism Society of Kenya, focuses on customer service. “Luxury vacationers today don’t want a schedule,” said Melinda Rees, camp manager, sitting in the camp’s new tented dining room furnished in natural woods and a white canvas interior. While many clients arrive with their cellphones (the camp offers WiFi access), they unplug as soon as they set their sights on the plains of the Maasai Mara. In a canny move, new luxe remote properties in Kenya are tap-

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ping into a growing trend, working with local communities. The Ol Seki, meaning “sandpaper tree,” perches on the edge of the Maasai Mara National Reserve, arguably Africa’s most famous wildlife habitat, in the new Naboisho Conservancy. Welcome to the newest breed of luxury hotels. Gone are the days of luxury vacationers demanding only the finest amenities alongside outstanding services at world-renowned properties. Now, besides the 500-thread-count Egyptian cotton sheets, luxe hotels also boast experiential activities. To boot, travel websites like Hotels.com note a steady attraction to new luxury property openings. “Overall we’re seeing a heightened interest in luxury hotels both in the U.S. and among American and international travelers alike,” said Taylor Cole, travel expert at Hotels.com. “This is primarily due to newly built hotels over the past few years and older luxury hotels that are renovating and upgrading their amenities.” globaltravelerusa.com

Cheval Blanc Randheli chevalblanc.com The Gainsborough Bath Spa www.thegainsborough bathspa.co.uk Hemingways Nairobi hemingways-nairobi.com Mirbeau Inn & Spa at The Pinehills mirbeau.com/pinehills Ol Seki Hemingways Mara hemingways-mara.com Park Hyatt New York park.hyatt.com The Peninsula Paris peninsula.com The Ritz-Carlton, Rancho Mirage ritzcarlton.com globaltravelerusa.com

Acclaimed luxury hotel designer Jean-Michel Gathy of Denniston International Architects, who participated in nine hotel openings this year, said luxury hotel developers need to consider the guest satisfaction levels in hotel design. “Most of them [guests] are used to having everything, so when guests go to a hotel they expect even more. Today hotel guests want spas, food and beverage, and they want things to do,” he said from his office in Kuala Lumpur. The new Gathy-designed, 45-villa resort Cheval Blanc Randheli, an exclusive property from the luxury fashion group Louis Vuitton Moët Hennessy, opened in November 2013 in Maldives and already ranks as one of the top resort destinations in the Indian Ocean. A mesh of traditional and modern, the palm cabanas feature a team of “alchemists” offering a truly personal service to create tailor-made activities. Guests also enjoy exclusive Guerlain treatments at the spa located on its own island. Simply spin the globe to find the hottest destinations offering smart diversions for jet-setting guests. Luxury hotel brands such as The Peninsula and The Ritz-Carlton are building fast and furious in Asia, the Middle East and Southeast Asia, with many properties enhancing special guest programs. On the domestic front, a hotel renaissance is in full swing in star-studded Greater Palm Springs, one of Southern California’s most scenic havens, with a slew of luxury properties opening in the area. This past spring welcomed The Ritz-Carlton, Rancho Mirage, the hotel company’s first opening of a U.S. property in the last four years. Other new luxe spots to watch: the upscale Triad Palm Springs from Marriott’s Autograph Collection; and the boutique ARRIVE

Palm Springs from owner (and former Facebook employee) Ezra Callahan, whose hugely anticipated hotel will open this fall in the north end of the Uptown Design District. “The appeal is we have everything to offer,” said Joyce Kiehl, media relations manager, Greater Palm Springs Convention & Visitors Bureau. She observes a new generation of clientele arriving for the city’s highly lauded festivals like the Coachella Music and Arts Festival and Modernism Week. “Greater Palm Springs is on the move. There’s definitely a new energy in the air. From The Ritz-Carlton, Rancho Mirage to the Hard Rock Palm Springs, people are rediscovering the destination.” Set in the Coachella Valley, the 244-room Ritz-Carlton, Rancho Mirage accentuates the desert region’s open-air lifestyle with its panoramic views, water features and light and fire attractions. Expect a local community tie-in through the hotel company’s Give Back Getaways program, too. “Volunteering is at the heart of our award-winning Community Footprints programs, and we have longstanding community partnerships in all the locations where we have a hotel, club and residence. The only requirement to join one of the programs is enthusiasm to take part in an authentic and meaningful give-back experience,” said Sue Stephenson, vice president of Community Footprints, The Ritz-Carlton Hotel Co., adding that details for the Rancho Mirage guest volunteer program are nearly finalized. New York & Company indicates 34 new hotels in the city’s pipeline this year alone, including the muchanticipated summer opening of Park Hyatt New York. Located in Midtown across from Carnegie Hall and a short stroll from Central Park, the mixed-use 90-story high-rise 2014 | Global Traveler’s Class Act Guide | 57

designed by Pritzker Prize-winning architect Christian de Portzamparc boasts some of the largest standard rooms in the city at 475 square feet. Watch for accents that reinforce the brand’s motto: “Luxury is personal.” Jamie Rothfeld, manager of corporate communications, Hyatt Hotels and Resorts, noted on the company blog that an online and print summer campaign dubbed the “Luxury List” asked people to snap favorite pictures, labeling them #ParkHyatt and #MyLuxList. “These images are meant to elicit that feeling of personalization, customization and luxury that is fine-tuned for every guest’s individual needs,” said Rothfeld. “This campaign gets to the heart and soul of what makes travel so special.” Still, timeless destinations continue to showcase the glam and the glitz — but in a new way. On the heel of Cape Cod, even Plymouth, Mass., known as the landing point of Pilgrim settlers and as America’s hometown, sports a new luxury hotel. Opened in June, the 50-room elegant Mirbeau Inn & Spa at The Pinehills recreates the look of a romantic French country estate with its Monet-themed garden and décor displaying antiques culled from the South of France. When asked about some of the inn’s most requested activities, general manager Natalie Ward replied, “We are seeing a growing number of guests who are really interested in learning new and exciting cooking methods and techniques. They are clamoring for time with our chefs and are quite adventurous in trying new items.” In Paris, the Hong Kong luxe hotel brand Peninsula Hotels transformed a 19th-century Neoclassical building near the Arc de Triomphe into its new Parisian dream vacation, incorporating the latest state-of-the-art technology for its well-traveled guests. The 200-room urban hotel, six years in development, was magnificently restored to its former glory using France’s finest artisans in this modern-day palace. “Travelers who choose Peninsula Hotels expect a particular level of service, and they are also looking for signature experiences which we provide through our Peninsula Academy program. The Peninsula Academy takes guests deep into the heart of each destination, and The Peninsula Paris will do the same through an inspiring insider’s look into art, cuisine, fashion, style and culture,” said Robert Cheng, vice president, marketing, The Peninsula Hotels. In the United Kingdom, luxury guests with a penchant for spas can now marvel at the UNESCO World Heritage site, the City of Bath. This eternally youthful spot, renowned as Britain’s original and most famous spa destination, added the city’s newest luxury experience, The Gainsborough Bath Spa, a member of the Leading Hotels of the World. “[Once opened,] the extracurricular activities will definitely include private spa and treatment sessions, wine tasting, cookery classes, cocktail making, ballooning, guided walking tours of Bath and performances at the Theatre Royal,” added Peter Rollins, director of marketing. The 99-room property opens early next year. What is it about the latest luxury hotels? “I think you cannot have a luxury vacation without butler service. They smooth the way over those tiny details and take care of the guest in the way that suits the guest. Just having only one person to deal with who can take care of your every need makes 58 | Global Traveler’s Class Act Guide | 2014

a vacation a true vacation in that you don’t have to think of everything — the butler is there to do it for you,” said Robert Watson, president, Guild of Professional English Butlers. Back in Kenya, the stars blanketed the night sky as I turned to peer at the memorable hills exalted by esteemed writer Karen Blixen. My starry night sleepover took place at the 5-star Hemingways Nairobi, opened last spring in Nairobi’s tony enclave of Karen near Blixen’s former residence. The boutique property, a member of the Small Luxury Hotels of the World, epitomizes the changing face of Africa: elegant sophistication that is sublimely otherworldly. As luck would have it, the next day my butler, Enock, arrived with my morning coffee, ready to offer sightseeing tips. For the moment, though, I continued to leaf my dogeared copy of Out of Africa and gaze ahead, mesmerized, at the beautiful Ngong Hills, just as Blixen did when she lived here.

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9882 SOUTH SANTA MONIC A BOULEVARD, BEVERLY HILLS, C A 90212, USA

TEL: +1 ( 310 ) 551 2888

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United BusinessFirstÂŽ. More flat-bed seats than any North American airline. united.com/flyerfriendly