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14th Annual
GT Tested
Reader Survey AWARDS
December 2017
from FXExpress Publications, Inc.
WELCOME TO THE 2017 GT TESTED READER SURVEY awards presentation. Thank you for joining us tonight as we honor the winners, as voted by the readers, of our 14th annual GT Tested Reader Survey awards. We also celebrate the hand-selected 2017 Airline of the Year and Hotel of the Year, the 2017 Wines on the Wing winners and those winners achieving Quint Status. We are excited to once again welcome all of our guests from around the world to The Peninsula Beverly Hills. For the seventh consecutive year, The Peninsula Beverly Hills hosts our annual celebration, and we cannot imagine a more ideal setting for our prestigious event. The luxurious property offers impeccable service, the best accommodations, superb amenities and top-notch event facilities and staff. Thank you for
being our host, and kudos to your 2017 win as Best Hotel in the United States. As 2017 draws to a close, all of us at FXExpress Publications, Inc. celebrate another successful year. This year, we debuted a complete redesign of the print magazine, Global Traveler; continued to grow the digital offerings of globaltraveler usa.com and trazeetravel.com; and launched another web publication, wherever family.com, the trusted travel source for the modern family. It’s been a busy year, and we look ahead to an exciting 2018. Thank you for joining us tonight as we celebrate the best in travel this year. We look forward to celebrating with winners, clients, Globility Board members, Advisory Board members, subscribers, friends and family. Here’s to another year of success, travel and fun!
CARLY ALLEN,
FRANCIS X.
CHRISTOPHER
ANDREW RISCH,
executive vice
GALLAGHER,
OTTAUNICK,
advertising
president/associate
publisher and CEO
photographer
coordinator
LOU ATSAVES,
JULIE HAUPIN,
WILLIAM PAPA,
KATIE SKRZEK,
distribution
account executive
director of sales
vice president/
publisher
digital director
specialist
TRACEY CULLEN,
JANICE HECHT,
ANGELIQUE PLATAS,
PATRICIA
art director
senior editor
assistant editor
VANIKIOTIS, associate editor/ copy editor
RICHARD EVANS,
KIMBERLY KROL,
NICOLE QUASTÉ,
JOHN
senior vice president
editor in chief
assistant editor
WROBLEWSKI, distribution specialist
KAITLIND
ALLIE MENZIONE,
ASHLEY RICHARDS,
EYDELLOTH,
assistant digital
account executive
account executive,
coordinator
western region
DECEMBER 2017
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ON THE WING:
American Airlines' Boeing 777-300 PHOTO: © AMERICAN AIRLINES
Above and Beyond Global Traveler announces the 2017 Airline of the Year and Hotel of the Year. BY NICOLE QUASTÉ TO REALLY STAND OUT in any industry, excellence is expected. For the seventh consecutive year, Global Traveler celebrates those who consistently achieve and exceed excellence in the travel industry by naming an Airline of the Year and Hotel of the Year. The 2017 winners of these prestigious awards are purveyors of excellence: American Airlines, Airline of the Year, and Lotte Hotels & Resorts, Hotel of the Year. A select panel of Global Traveler employees and Advisory Board members chose the winners based on experience and independent research on financial data, occupancy rates, load factors, on-time figures, safety records, brand image, menus and other factors relevant to an outstanding travel experience. These two companies consistently execute efficiency, innovative practices and outstanding service, for which they were named Global Traveler’s 2017 Airline and Hotel of the Year. Let’s meet our winners.
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GT Tested Reader Survey Awards DECEMBER 2017
MOST ACCOMMODATING: Lotte Hotel Seoul
PHOTO: © LOTTE HOTEL SEOUL
AMERICAN AIRLINES AIRLINE OF THE YEAR 2017
After first spreading its wings as American Airways in 1926, American Airlines continued to expand its reach over 91 impressive years of service, and today it boasts the largest commercial fleet in the world. The prestigious airline flies its iconic red, white and blue livery to nearly 350 destinations in more than 50 countries, operating almost 6,700 flights per day between American Airlines, American Eagle and its airline partners in the oneworld alliance, of which AA is a founding member. Adhering to its slogan, “The World’s Greatest Flyers Fly American,” the airline caters to the ever-growing and -changing business travel market, with services like its multitier AAdvantage loyalty program; its premium business-class seating; and American Airlines Shuttle, providing business travelers frequent and convenient service between New York LaGuardia, Boston’s Logan International and Washington Reagan National airports with dedicated check-in areas, departure gates and baggage carousels at each airport. As frequent flyers know, the best airlines continually improve and expand services to accommodate traveler needs. After kicking off the year with the addition of its basic-economy fares,
offering customers greater price options, AA expanded its route network with new, convenient, domestic and international, seasonal and year-round services. What’s on the horizon for AA in 2018? The airline will improve connections between Philadelphia (PHL), the Midwest and Texas, serving San Antonio (SAT) beginning Feb. 15, followed by Des Moines (DSM), Madison (MSN) and Omaha (OMA) beginning May 4. This summer, AA will launch service to Budapest (BUD) and Prague (PRG) from Philadelphia, and to Venice (VCE) from Chicago (ORD). A newly expanded relationship with China Southern Airlines will give customers access to nearly 40 destinations beyond Beijing and more than 30 beyond Shanghai. Customers have access to these international destinations and more from the airline’s convenient U.S. hubs in Charlotte (CLT); Chicago; Dallas/Fort Worth (DFW); Los Angeles (LAX); Miami (MIA); New York (JFK); Philadelphia; Phoenix (PHX); and Washington, D.C. (IAD). In addition to its expansive network, AA proves a leader in technological innovation time and again. This summer the airline worked with TSA to test a computer tomography scanner at Phoenix Sky Harbor International Airport in an effort to further ensure the safety and security of its passengers. This marked the first time CT technology was deployed to screen carry-on bags, and the practice is now expanding to airports DECEMBER 2017
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American Airlines 2017 FIRST-RATE:
Flagship First Dining area (top left), Flagship First check-in (top right), Boeing 777-300 Flagship First suite with Casper bedding (bottom left), and premium economy (bottom right) PHOTOS: © AMERICAN AIRLINES
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ELEGANT INDULGENCE: Lotte Hotel
Seoul Club Lounge (top left), deluxe king room (top right), Mugunghwa Korean Restaurant (bottom left), and Royal Suite (bottom right) PHOTOS: © LOTTE HOTEL SEOUL
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worldwide. AA also launched automated screening security lines in Miami, Chicago, Dallas/Fort Worth, Los Angeles and New York City, incorporating new technologies to enhance security effectiveness while decreasing the time travelers spend in security lines. For customers, a truly great airline goes above and beyond convenient routes, safety and innovation — it’s about the overall experience, from booking to landing. Enhancing its onboard experience, AA announced a partnership with sleep company Casper. Beginning this month, customers seated in long-haul international and transcontinental first, business and premium economy classes will enjoy a suite of advanced sleep offerings, making it easier than ever to enjoy a comfortable, restful flight. The airline also unveiled its Customer Baggage Notification service this year. The convenient new service notifies customers of the status of checked baggage if it is not on the same plane when they land at their destination, providing step-by-step directions for resolution. In May American made coast-to-coast flights more enjoyable, adding free meals in the main cabin of its industry-leading Airbus A321 transcontinental service between Los Angeles and New York and between San Francisco (SFO) and New York, also featuring lie-flat seats in first and business classes, a spacious main cabin and seat-back entertainment. AA’s fleet of more than 1,100 aircraft supplies more than 190 movies, 300 TV GT Tested Reader Survey Awards DECEMBER 2017
shows, 700 music albums and 20 games — the largest content library of any U.S. carrier. To achieve excellence in the airline industry, efficiency must be implemented on board, in the air and on the ground. This month the airline consolidates its operations at New York’s LaGuardia Airport to one terminal, allowing customers to check in and board flights from one convenient terminal, saving time and minimizing hassle. Customers traveling through LaGuardia and more than 50 other airports worldwide can await their flight in style and comfort at AA’s Admirals clubs, offering complimentary food and drinks, personal travel assistance, shower suites, conference rooms, business centers and more. Named Full Service Airline Brand of the Year in the annual Harris Poll and Air Transport World’s and Global Traveler’s Airline of the Year, AA’s achievements in 2017 are unparalleled … and it’s only looking up from here.
LOTTE HOTELS & RESORTS HOTEL OF THE YEAR 2017
From its humble beginnings in 1973 to becoming the largest hotel group in Korea, Lotte Hotels & Resorts now operates 25 of the most distinctive luxury hotels in the world — a clear choice for Global Traveler’s 2017 Hotel of the Year award.
In addition to its home base in Korea, the luxury chain operates properties in Russia, Uzbekistan, Vietnam, Myanmar and the United States, where travelers enjoy thoughtful, refined service; modern, comfortable stays; and world-class facilities, restaurants and experiences. The Lotte brand got its name from the character Charlotte in Goethe’s masterpiece The Sorrows of Young Werther, an individual well-loved by readers around the world. Going beyond the traditional hotel experience, Lotte’s mission is to touch the hearts of guests, going “beyond luxury, beyond service and beyond expectations.” Made up of four brands, Lotte Hotels & Resorts offers something for every traveler. The luxury Signiel Seoul, located in Lotte World Tower, offers an unparalleled accommodation experience, including panoramic views from Korea’s tallest tower, meals by Michelin-starred chef Yannick Alléno and indulgent experiences at Evian Spa. In the large upscale market, Lotte Hotels are renowned for sophisticated elegance. Ideal for both business and leisure travelers, the hotels offer comfortable rooms; various dining, banquet and fitness facilities; and fully equipped business centers. Designed with the business traveler in mind, Lotte City Hotels, in the small upscale market, offer modern, spacious guestrooms; multifunctional public spaces; convenient services; and bespoke amenities, all within proximity to shopping, entertainment and financial districts in urban centers around the world. Having recently expanded its footprint to the lifestyle realm, Lotte’s L7 Hotels boast a modern accommodation concept with properties situated in lively urban neighborhoods with access to shopping, dining and entertainment. The hotels feature trendy décor, travel concierges, a Long Day Foot Spa and other thoughtful services geared toward the modern world traveler. Lotte’s multitier loyalty Privilege Rewards Program provides members the opportunity to earn points for stays across all four brands which can be used toward rooms, food and beverage and in its renowned duty-free shops. Each Lotte property boasts a distinguished character offering something unique, memorable and exceptional. Situated in the heart of Manhattan, the 909-room Lotte New York Palace recently underwent a $140 million redesign boasting unparalleled splendor, breathtaking views and spacious rooms. Visitors and locals imbibe at its trendy restaurants and bars including Trouble’s Trust, Tavern on 51, Rarities and Pomme Palais. Located across the street from St. Patrick’s Cathedral and steps from Rockefeller Center, the hotel’s renowned courtyard incorporates motifs from 15th-century Italian cathedrals. Lotte Hotel Seoul is home to Michelin two-starred restaurant Pierre Gagnaire à Seoul; Lotte Hotel Guam features breathtaking views of Tumon Bay Beach; and Lotte Hotel Hanoi houses Tim Ho Wan, the first Michelin-starred dim sum house in Vietnam. Lotte guests find it’s the little things that greatly enhance the accommodation experience. For example, Lotte Hotel Busan’s Mugunghwa recently became the first hotel restaurant in Busan to receive a Muslim-friendly certification by the Korea Tourism Organization for its halal-certified ingredients. Lotte Hotel Seoul guests partake in oneon-one health and lifestyle counseling at SULWHASOO Spa, and Lotte Hotel St. Petersburg guests are immersed in the history of the
hotel and nearby St. Isaac’s Square from the moment they walk in. This was a big year for Lotte, and its future looks even brighter. Lotte Resort Sokcho, located in the Gangwon Province, opened in July and is quickly becoming a landmark of Korea’s east coast, boasting premium facilities including an infinity pool with a horizon view and a water park accommodating 2,500 guests. Lotte Hotel Yangon opened Sept. 1 in the economic center of Myanmar, home to embassies, universities and companies from around the world. Adjacent to Inya Lake and located just north of Shwedagon Pagoda, the hotel provides some of the best accessibility and views of the city. Located on St. Isaac’s Square, Lotte Hotel St. Petersburg celebrated its grand opening on Sept. 15. The gorgeous property comes with unique views of the cathedral and the Moika River and features proximity to the Heritage Museum, Nevsky Prospect and Mariinsky Theatre. Hotels in the pipeline include the highly anticipated Lotte Arai Resort in Japan and L7 Gangnam in Korea, scheduled to open this month. DECEMBER 2017
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LUXE AMENITIES:
Salon de Signiel Seoul (top), and Evian Spa (bottom) PHOTOS: © SIGNIEL SEOUL
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SPECIAL ADVERTISING SECTION
2016 and 2017 Winner of GT Tested Reader Survey Award for Best Credit Card Special Events INSIDE ACCESS FROM CHASE brings once-in-a-lifetime experiences to select Chase Cardmembers. These Cardmembers have the opportunity to purchase access to specially curated events, including celebrity meet and greets, private culinary and cultural events and behind-the-scenes views of the sports and fashion worlds. Enjoy this glimpse of recent Cardmember experiences and visit InsideAccess.com to view current offers for select Chase Cardmembers.
BEST
AIRLINE EASTER
© Art & Clarity Photography
EUROPE Aeroflot
NAPA VALLEY HARVEST WEEKEND
Chase cardmembers enjoyed a harvest weekend in Napa Valley with two-night accommodations at Silverado Resort & Spa, a grape stomp at Schweiger Vineyards and two wine tasting evenings with Karen MacNeil, author of The Wine Bible. The wine tasting evenings included a reception and a four-course dinner featuring Blackbird Vineyards wines, and a reception and four-course dinner with wine pairings speciallycurated by Executive Chef Robert Curry at Auberge du Soleil. The grape stomp included a wine tasting and casual lunch with Fred and Andy Schweiger.
PRIVATE EVENING WITH MARTINA MCBRIDE IN SUPPORT OF HURRICANE HARVEY RECOVERY
Country music great Martina McBride joined Chase cardmembers for a private evening of music, food and conversation at Dosey Doe Big Barn in Houston. Appetizers and a family-style, three-course, countrythemed dinner complemented a 50-minute performance and casual Q&A session with McBride. The purchase price for the event was donated to Hurricane Harvey recovery efforts.
THANKSGIVING PARADE VIEWING IN NEW YORK CITY
Cardmembers enjoyed a special Thanksgiving morning in New York City. During a casual breakfast, attendees watched the parade pass through Columbus Circle from Robert Restaurant, offering panoramic views of the 91st annual event’s floats, balloons and entertainment.
SPECIAL ADVERTISING SECTION
2016 and 2017 Winner of GT Tested Reader Survey Award for Best Credit Card Special Events Check out these INSIDE ACCESS FROM CHASE events, coming soon in 2018. For more information and details on how to purchase, please visit InsideAccess.com.
© Reusch_Spiess
E IN RN
SKI WITH CHAMPIONS LINDSEY VONN AND JONNY MOSELEY IN VAIL MARCH 2018
Now’s your chance to ski in Vail, Colorado, with world-class champions Lindsey Vonn and Jonny Moseley. The experience begins on a Saturday evening with a private reception and casual questionand-answer session with Lindsey and Jonny. On Sunday, ski with each champion in small-group, skillbuilding sessions. The weekend concludes with a casual Aprés Ski reception with Jonny.
A ROUND OF GOLF AT PEBBLE BEACH GOLF LINKS® AND THE LINKS AT SPANISH BAY™ WITH TWO NIGHTS’ LODGING, MAY 2018
A PRIVATE EVENING AT COLTIVARE PIZZA & GARDEN WITH CHEF RYAN PERA MARCH 2018
Join Chef Ryan Pera for a private evening at Coltivare Pizza & Garden in Houston. Chef Pera will host a reception in the outdoor garden, featuring specialty cocktails and hors d’oeuvres, followed by a five-course indoor dinner paired with wines.
Play a round of golf on one of America’s most iconic golf courses, Pebble Beach Golf Links® and The Links at Spanish Bay™. The weekend kicks off on Friday with a casual welcome reception. On Saturday, Laird Small, Director of Instruction at The Pebble Beach Golf Academy, will host a clinic prior to your Pebble Beach Golf Links® round. Then on Sunday, consecutive tee times will be available at The Links at Spanish Bay™. Weekend accommodations are provided at The Lodge at Pebble Beach.
2017
AIRBUS A350
LOTTE HOTEL SEOUL
PHOTO: © AIRBUS SAS 2017 – ALL RIGHTS RESERVED.
PHOTO: © LOTTE HOTEL SEOUL
Best Aircraft Type
Best Hotel in South Korea and Best MICE Hotel
TURKISH AIRLINES
ONEWORLD
Best Airline Alliance
Best Airline for Business Class and Best Airport Staff/Gate Agents
PHOTO: © ONEWORLD
PHOTO: © TURKISH AIRLINES
A World of Winners Global Traveler announces the winners of the 2017 GT Tested Reader Survey awards. Best Overall Airline in the World Singapore Airlines Best Airline Alliance oneworld Best Aircraft Type Airbus A350 Best Airline Website aa.com
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Fastest-Growing Airline, Trans-Pacific American Airlines
Best Airline for Domestic First Class American Airlines
Best Airline for Business Class Turkish Airlines
Best Airline for Onboard Service Asiana Airlines
Best Airline for International First Class Qatar Airways
Best Airline for Flight Attendants Asiana Airlines Best Flight Attendant Uniforms Etihad Airways
GT Tested Reader Survey Awards DECEMBER 2017
Best Airline Cuisine Alitalia Best Airline for Security EL AL Israel Airlines Best First-Class Seat Design Qatar Airways Best Business-Class Seat Design China Airlines
2017
JAPAN AIRLINES
ETIHAD AIRWAYS
Best Airline to Japan and Best Trans-Pacific Airline
Best Flight Attendant Uniforms PHOTO: © ETIHAD
PHOTO: © JAPAN AIRLINES
TAP AIR PORTUGAL
Best Trans-Atlantic Airline and Best Airline in Europe
HAINAN AIRLINES
ALASKA AIRLINES
PHOTO: © TAP AIR PORTUGAL
PHOTO: © TONYV3112 | DREAMSTIME
PHOTO: © ALASKA AIRLINES
Best Airline in North America
Best Airline in China
Best Airline for New Service Launch Delta Air Lines (DTW to LHR)
Best Frequent-Flyer Award Redemption LifeMiles
Best Airline to Australia and New Zealand Air New Zealand
Best Overall Frequent-Flyer Program United MileagePlus
Best Frequent-Flyer Customer Service, Americas Alaska Airlines Mileage Plan
Best Airline in the South Pacific Fiji Airways
Best Airline in North Asia (excluding China) China Airlines
Best Frequent-Flyer Elite-Level Program Hawaiian Airlines HawaiianMiles – Pualani Platinum Membership
Best Airline in North America Alaska Airlines
Best Airline in Europe TAP Air Portugal
Best Airline in China Hainan Airlines
Best Airline in Eastern Europe LOT Polish Airlines
Best Airline in Central/South Asia & India Air India
Best Frequent-Flyer Bonus Program United MileagePlus
Best Airline to South America LATAM Airlines Group Best Airline in Mexico Aeromexico
Best Airline in Africa South African Airways DECEMBER 2017
Best Airline in the Middle East Qatar Airways
Best Airline to Japan Japan Airlines
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2017
Best Trans-Atlantic Airline TAP Air Portugal Best Trans-Pacific Airline Japan Airlines Best Overall Airport in the World Singapore Changi Airport Best Airport in North America Chicago O’Hare International Airport Best Airport in Asia Incheon International Airport Best Airport in Africa O.R. Tambo International Airport Best Airport in Europe Vienna International Airport Best Airport in the Middle East Hamad International Airport
DUBAI DUTY FREE
Best Duty-Free Shops and Best Duty-Free Shopping in the Middle East PHOTO: © DUBAI DUTY FREE
Best Airport in South America Jorge Chávez International Airport Best Airport Staff/Gate Agents Turkish Airlines
HAMAD INTERNATIONAL AIRPORT Best Airport in the the Middle East
PHOTO: © HAMAD INTERNATIONAL AIRPORT
Best Airport Dining Hartsfield-Jackson Atlanta International Airport Best Airport Shopping Amsterdam Airport Schiphol Best Duty-Free Shops Dubai Duty Free AMSTERDAM AIRPORT SCHIPHOL
Best Duty-Free Shopping in Asia Singapore Changi Airport Best Duty-Free Shopping in Africa O.R. Tambo International Airport Best Duty-Free Shopping in Europe Amsterdam Airport Schiphol Best Duty-Free Shopping in the Middle East Dubai Duty Free
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GT Tested Reader Survey Awards DECEMBER 2017
Best Airport Shopping and Best Duty-Free Shopping in Europe PHOTO: © YELLOWPAUL | DREAMSTIME
2017
THE RITZ-CARLTON
Best International Hotel Chain, Domestic Hotel Chain, Hotel Club Floor, Hotel Website and Hotel Chain in the Middle East PHOTO: © THE RITZ-CARLTON
INTERCONTINENTAL HOTELS GROUP
MANDARIN ORIENTAL, TAIPEI
Best Hotel Rewards Program in the World
Best Hotel in Asia
PHOTO: © INTERCONTINENTAL HOTELS GROUP
PHOTO: © MANDARIN ORIENTAL TAIPEI
Best International Hotel Chain The Ritz-Carlton
Best MICE Hotel Lotte Hotel Seoul
Best New Luxury Hotel in Asia Signiel Seoul
Best Domestic Hotel Chain The Ritz-Carlton
Best Hotel Club Floor The Ritz-Carlton
Best Lifestyle Hotel Andaz
Best Hotel Website ritzcarlton.com
Best Hotel Rewards Program in the World InterContinental Hotels Group IHG Rewards Club
DECEMBER 2017
Best Frequent-Stay Elite-Level Program World of Hyatt Platinum Best Frequent-Stay Bonus Program Marriott Rewards
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EXPERIENCE AWARD-WINNING COMFORT AND WINES
2017
THE PENINSULA BEVERLY HILLS Best Hotel in the United States
Best Frequent-Stay Award Redemption World of Hyatt Best Frequent-Stay Customer Service, Americas World of Hyatt Best Hotel in the United States The Peninsula Beverly Hills Best Hotel in Asia Mandarin Oriental, Taipei Best Hotel in South Korea Lotte Hotel Seoul Best Hotel in the Middle East Burj Al Arab Jumeirah Best Hotel in Europe Four Seasons Hotel Ritz Lisbon Best European Hotel Chain St. Regis Best Hotel Chain in Asia Grand Hyatt Best Hotel Chain in Latin America InterContinental Hotels & Resorts Best Hotel Chain in Mexico Fiesta Americana Best Hotel Chain in the Middle East The Ritz-Carlton
ST. REGIS
Best European Hotel Chain
Best Overseas Delivery Program Volvo
PHOTO: Š ST. REGIS FLORENCE
Best Car Rental Company Hertz Best Tourism Destination Mexico Best MICE City Seoul Best WiFi Service Boingo Wireless
VOLVO
Best Overseas Delivery Program
Best Wireless Service in the World Verizon
PHOTO: Š VOLVO
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GT Tested Reader Survey Awards DECEMBER 2017
2017
BRIGGS & RILEY
Best Luggage Brand PHOTO: Š BRIGGS & RILEY
Best Hotel App Hilton Hotels & Resorts Best Airline App Delta Air Lines Best Overall Credit Card United MileagePlus Club Card from Chase NIKON
Best Photographic Equipment PHOTO: Š NIKON
Best Frequent-Stay Affinity Credit Card Marriott Rewards Premier Credit Card from Chase
Best Frequent-Stay Affinity Credit Card Redemptions The Ritz-Carlton Rewards Credit Card from J.P. Morgan
Best Frequent-Stay Affinity Credit Card Promotions Hilton Honors Card from American Express
Best Frequent-Flyer Affinity Credit Card Promotions Citi / AAdvantage Platinum Select World Elite MasterCard
Best Frequent-Stay Affinity Credit Card Benefits Marriott Rewards Premier Credit Card from Chase
Best Frequent-Flyer Affinity Credit Card Benefits Delta SkyMiles Credit Card from American Express
Best Noise-Cancelling Headset Sony Digital Noise-Cancelling Headphones MDR1000X Wireless Best Luggage Brand Briggs & Riley Best Photographic Equipment Nikon D7500 Best Ride Share Uber
Best Frequent-Flyer Affinity Credit Card Redemptions United MileagePlus Explorer Card from Chase
Best Small-Business Credit Card The Ritz-Carlton Rewards Credit Card from J.P. Morgan Best Credit Card Special Events Inside Access from Chase Best Credit Card Rewards Program United MileagePlus Club Card from Chase
Best Cruise Line Affinity Credit Card Celebrity Cruises Visa Signature Best Frequent-Flyer Affinity Credit Card Alaska Airlines Visa Signature Card from Bank of America DECEMBER 2017
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CHINA AIRLINES
Best Airline in North Asia PHOTO: © CHINA AIRLINES
Welcome to the Club Global Traveler honors the Quint Status inductees for 2017. BY ALLIE MENZIONE cards, destinations, hotels and travel goods and services. GT’s readers IN GLOBAL TRAVELER’S 14TH ANNUAL GT Tested Reader Survey are expert travelers, flying in first and business class on domestic and awards, we celebrate those winners deemed the best in travel for the international carriers and staying in 4- and 5-star properties year. Our Quint Status reflects those winners collecting the same GT Tested Reader Survey award in the same catQUIN around the world. This year, four commendable companies reached egory for the fifth consecutive year. In previous years, the Quint Status. The elite group has been consistently recHall of Fame reflected winners collecting the same GT ognized by our readers for having the highest standards Tested Reader Survey award in the same category for of service, a penchant for achieving excellence in their 10 consecutive years. While we don’t have any winners respective fields and striving toward the future with new entering the Hall of Fame in 2017, we expect to see the innovations. recipients of this year’s Quint Status inducted into the We’re happy to welcome these new inductees into the Hall of Fame in the years to come. winners’ circle. The fantastic four include United MileagePlus Carefully selected by our distinguished readers, the Best Airline in North Asia (Best Frequent-Flyer Bonus Program), LifeMiles (Best Frequentannual GT Tested Reader Survey awards applaud the best of the Flyer Award Redemption), China Airlines (Best Airline in North Asia) best in the travel industry, honoring the readers’ favorite airlines, credit Airlines China
V
TATUS TS
Fifth Consecutive Year
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2017
Less time flying. More time for business.
Only Air India has non-stop service to India from New York, Newark, Chicago, San Francisco, and Washington, DC. For reservations, call your travel counselor or 1-800-223-7776. www.airindia.in
We’re Honored. Our thanks to the readers of Global Traveler for choosing Air India as the “Best Airline in Central/South Asia & India” for the fourth consecutive year!
UNITED MILEAGEPLUS EXPLORER CARD FROM CHASE Best Frequent-Flyer Affinity Credit Card Redemption PHOTO: © CHASE
UNITED MILEAGEPLUS
Best Frequent-Flyer Bonus Program PHOTO: © UNITED AIRLINES
LIFEMILES
Best Frequent-Flyer Award Redemption PHOTO: © BOARDING1NOW | DREAMSTIME,
V QUIN TATUS TS Best Airline in North Asia CHINA AIRLINES
Best AirlineAirlines in North Asia China
Fifth Consecutive Year UNITED MILEAGEPLUS EXPLORER CARD FROM CHASE
2017
Best Frequent-Flyer Affinity Credit Card Redemption
UNITED MILEAGEPLUS Best Frequent-Flyer Bonus Program
LIFEMILES Best Frequent-Flyer Award Redemption
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and United MileagePlus Explorer Card from Chase (Best Frequent-Flyer Affinity Credit Card Redemption). United MileagePlus won Best Frequent-Flyer Bonus Program for the fifth consecutive year. Partnerships with brands like Hilton, Norwegian Cruise Line, Regent Seven Seas Cruises and others allow members to earn bonus miles when they book a vacation. Most recently, members could book a stay with Hilton and receive 5,000 bonus miles. The program continues to lead in the industry, offering new incentives and initiatives for its members that help sustain its brand loyalty. Readers also voted LifeMiles Best Frequent-Flyer Award Redemption for the fifth consecutive year. The unified loyalty program between Avianca and TACA integrates the best practices of two airlines to benefit members. LifeMiles boasts more than 5 million members around the world and has been recognized globally for its redemption ability. In 2014 LifeMiles became the only loyalty program in Latin America to receive a Freddie Award. Members of LifeMiles have access to more than 1,200 cities; 1,000 VIP lounges; and more with the award-winning frequent-flyer program. China Airlines is the Best Airline in North Asia for the fifth year in a row. The airline’s commitment to constant
GT Tested Reader Survey Awards DECEMBER 2017
innovation in airline technology, safety, convenience, comfort and entertainment made it a repeat winner with our readers. The company boasts a fleet of 96 aircraft, including 75 passenger jets, which fly to 143 destinations in 29 countries and districts. From the moment travelers step on board a China Airlines flight, they are welcomed with the finest hospitality and accommodations. “If you have not flown China Airlines’ business class … I suggest you try it,” said Francis. X. Gallagher, publisher and CEO, Global Traveler, speaking of his experience flying with China Airlines from New York (JFK) to Taipei (TPE) this past September. United MileagePlus Explorer Card from Chase takes home Best Frequent-Flyer Affinity Credit Card Redemption for its fifth year. Members earn 40,000 bonus miles after spending $2,000 on purchases within three months of opening an account, and two miles for every dollar spent on tickets from United Airlines. Additional benefits include your first checked bag free, priority boarding and no foreign transaction fees. The MileagePlus Explorer Card wins consistently in this category because it makes it easy for members to redeem the miles they’ve earned when booking their next trip. Congratulations to all of the winners. Who will we welcome into the Quint Status club next year?
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Wines on the Wing 2017 GT presents the winners of the 13th annual Wines on the Wing airline wine competition. BY EUNICE FRIED | PHOTOS BY GLOBAL TRAVELER
CITY WINERY IS JUST WHAT its name says: a working winery in the heart of a city — New York City, in fact. Opened in 2009 by wine enthusiast Michael Dorf, it offers the rare urban setting where wine lovers can make their own wine from grapes chief winemaker David Lecomte selects in California, New York state, Oregon and Argentina. They can bottle their wine and add custom labels. They can attend wine and food courses, wine tastings, wine seminars and wine dinners. And they can celebrate the joy of it all with music programs in the evening
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in City Winery’s adjoining large social space. So successful has the concept become, Dorf now has a City Winery in Chicago, Nashville and and Atlanta and opened one in Boston in November. And so, what more appropriate place to hold a wine competition than at the working winery within City Winery? And that is just where Global Traveler hosted its 13th annual Wines on the Wing International Airline Wine Competition. Seated amid tanks and winemaking equipment, 21 judges examined wines from 25 countries and three American states — California, New York and Washington — sampling wine currently being served on international firstand business-class airline flights throughout the world and, in a smaller, third, North American category, wines served on first- and business-class flights beginning and ending in North America. The judges, all wine professionals, were served the wines in numbered glasses and told only the general type they were to taste — Pinot Noir or Sauvignon Blanc, for example. They swirled, they sniffed, they tasted and, using their expertise and experience, rated each wine. When all the wines were tasted and the results tallied, the airline whose wines added up to the highest overall score among first-class entries was awarded gold for Best International First-Class Wines on the Wing. That airline was Asiana Airlines. The South Korea-based airline’s Chardonnay and
both of its red wines earned gold and silver in their categories, while its Barons de Rothschild Blanc de Blancs scored well among the Champagne winners. “We’re proud to be the 2017 winner of the Wines on the Wing First Class category,” said Ja-Joon Goo, executive vice president, Asiana Airlines. “At Asiana we strive to provide our passengers with the best quality of flight and comfort, and that philosophy translates down to the fine details such as the wine we feature on our flights. “In order to showcase the diverse network of cultures we connect through our airline, we select wines not only from the classic vineyards of Bordeaux, Burgundy and Champagne but also from America, Australia, South Africa, Chile, Argentina and New Zealand. We want our passengers to feel as though they are dining on fine cuisine and drinking fine wine at a top-rated restaurant.” And how much does its wine program cost the airline? Wines poured in first class come to $300,000 a year, while the annual cost for its business-class wines is about $1.8 million. Asiana opens about 210,000 bottles of wine annually on its first- and business-class international flights. Almost 45,000 of those bottles are Champagne. In both classes, the airline has almost twice as many calls for red wines as it does for white wines. Asiana, established in 1988 and today one of South Korea’s two major
airlines, flies to 65 cities in 23 countries. British Airways earned silver among International First-Class Wines, and United Airlines reaped bronze, followed by high-scoring Singapore Airlines and American Airlines. Air Canada won gold for the fine showing of its wines in International Business-Class Wines. “We’re thrilled our business-class wines scored highly in Global Traveler magazine’s 2017 Wines on the Wing airline competition,” said Andrew Yiu, managing director, product design, Air Canada. “Along with Véronique Rivest, our internationally acclaimed sommelier, we strive to bring our customers great wines from around the world, wines with superb balance and food friendliness.” Rivest, with a supporting committee, chooses the wines served on Air Canada. And that adds up to 360,000 bottles opened a year in international business class. The wine selection in business class changes every three months. The airline began in 1937 as Trans-Canada Airline and was renamed Air Canada in 1964. Today it carries 41 million customers annually to 200 airports on six continents. Brussels Airlines won silver and TAP Air Portugal garnered bronze in International Business Class, while airberlin and Aeroflot held the fourthand fifth-highest scores. DECEMBER 2017
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For the second year, American Airlines won gold in Best North American First Class/ Business Class Wines on the Wing. Not only did its wines add up to the highest score among North American entries, both its white and its red each won gold in their categories. American also did well in the international contests, with its Taittinger Champagne earning a silver in Top Five Champagnes International First Class; its Louis Robin Chablis 2014, Vosgros, 1er Cru and Joseph Mellot Domaine de Bellecours Sancerre placing among the Top Five White Wines International First Class, and Cono Sur Vineyard Syrah winning silver in Top Five Red Wines International Business Class. Among other high scorers in International First Class were British Airways’ Laurent-Perrier Grand Siècle, Grande Cuvée Champagne; Singapore Airlines’ Dog Point Vineyard Sauvignon Blanc; and two St.-Émilion reds — Esprit de Valandraud from United Airlines and Château La Dominique from British Airways.
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Wines scoring high in International Business Class included Brussels Airlines’ Laurent-Perrier, Hainan Airlines’ LeventreDedieu Grand Cru and airberlin’s Louis d’Or Special Edition among Champagnes; Selbach Riesling Kabinett (Singapore Airlines) and Paulo Laureano Reserve Bianco (TAP Air Portugal) among whites; and Dona Maria, blend (TAP Air Portugal) and Château Malescasse (Brussels Airlines). Twenty-four of the airlines participating in this year’s Wines on the Wing competition are members of an airline alliance. The alliance whose member airlines scored the highest average this year is oneworld, represented by airberlin, American Airlines and British Airways. Shakespeare titled one of his comedies All’s Well That Ends Well. Global Traveler could readily borrow the bard’s title as the outcome of its 13th annual Wines on the Wing International Airline Wine Competition.
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JUDGING PROCESS
To participate in Global Traveler’s competition, airlines throughout the world that operate long-haul international first-class and/or business-class service are invited to submit two white wines, two red wines and one Champagne or other sparkling wine currently on their wine lists, as well as the wine lists themselves. The same rules apply to our category of North American airlines that have first-class and/or business-class service. The wines are coded and divided into flights, or groups, according to their type. For example, all Rioja reds submitted would be in one flight, all New Zealand Sauvignon Blancs in another. Wines are served to the judges in code-marked glasses. Judges are told only the type of wine. If judges feel a wine is flawed, a reserve bottle of wine is then opened and poured. Professional assistants serve the wines, and GT staff monitor the tasting. Each wine is judged on a modified Davis 20-point scale. The judges’ individual scores for each wine are added and averaged, and the averaged scores of an airline’s submissions are totaled. Airlines with the highest total scores and individual wines with the highest scores win Wines on the Wing awards.
WINES ON THE WING WINNERS LIST Best International First-Class Wines on the Wing Gold: Asiana Airlines Silver: British Airways Bronze: United Airlines Best International First-Class Champagne Gold: United Airlines Silver: American Airlines Bronze: Singapore Airlines Best International First-Class White Wine Gold: EL AL Israel Airlines Silver: All Nippon Airways/Asiana Airlines (TIE) Bronze: British Airways Best International First-Class Red Wine Gold: Asiana Airlines Silver: Asiana Airlines Bronze: Singapore Airlines
Best International Business-Class Wines on the Wing Gold: Air Canada Silver: Brussels Airlines Bronze: TAP Air Portugal
Best Airline Alliance Wines on the Wing Gold: oneworld Silver: Star Alliance Bronze: SkyTeam
Best International Business-Class Champagne Gold: Aeroflot Silver: All Nippon Airways Bronze: Delta Air Lines
Best North American Wines on the Wing Gold: American Airlines Silver: JetBlue Bronze: Delta Air Lines
Best International Business-Class White Wine Gold: Air Canada/Brussels Airlines (TIE) Silver: Air Serbia Bronze: United Airlines
Best North American Sparkling Wine Gold: Hawaiian Airlines Silver: Delta Air Lines/JetBlue (TIE) Bronze: Virgin America Best North American White Wine Gold: American Airlines Silver: United Airlines Bronze: JetBlue
Best International Business-Class Red Wine Gold: All Nippon Airways Silver: American Airlines Bronze: Aeromexico Best International Business-Class Sparkling Wine Gold: TAP Air Portugal Silver: Alitalia Bronze: Hawaiian Airlines
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Best North American Red Wine Gold: American Airlines Silver: JetBlue Bronze: Delta Air Lines
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Our Year in Travel Global Traveler’s staffers explored the world in 2017.
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Global Traveler’s Globility Board Get to know the magazine’s hand-selected board of subscriber advisors and highly experienced world travelers. IN 2012 GLOBAL TRAVELER INTRODUCED ITS GLOBILITY BOARD, an elite group of globetrotters serving as a link between the magazine and our readers. Candidates were invited to apply for a position on the board, completing an application listing their general background, employment information and travel history. Over the past five years the group has gathered three times to discuss all things travel and Global Traveler. The board has grown and changed, but one thing remains the same: Their priceless insight goes far beyond data we can garner from surveys or research, and the board is truly invaluable. Here’s a closer look at our esteemed members. David Barsotti is a 20-plusyear Mercedes-Benz and Audi dealership owner and operator. He’s had the opportunity to experience some of the best luxury travel around the world. His three luxury automotive retail centers, including Mercedes-Benz of San Francisco, Mercedes-Benz of Oakland and Audi Concord, are based in and around San Francisco, Calif. He lives with his wife, Tracy, and two children, Siena and Fargo, traveling 15 times per year and to his vacation home in Capella Pedregal – Cabo San Lucas, Mexico. Over the last 40 years he’s traveled to 75 countries around the world. Frank Brightwell is the founder and director of Somos Amigos Medical Missions, a non-profit organization that operates a primary care medical and dental facility in the mountains of the Dominican Republic. He is also an independent educational consultant specializing in college and university admissions, and he works with clients across the United States and abroad. Frank lives in Seattle with his partner, Mark, and together they enjoy traveling as often as schedules allow. An avid distance runner, Frank explores new cities by training and participating in running events. Sue Castorino is the president of The Speaking Specialists in Chicago, providing contemporary media training, issue management and speech coaching for nearly three decades. She founded the company following a distinguished career in broadcast journalism as a news anchor and on-air reporter at WBBM (CBS) Chicago. Today, she works with executives and professionals at the highest levels in North America, South America, Asia and Europe. She also specializes in
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working with collegiate, professional and Olympic athletes and their coaches in those same areas. Castorino serves on the faculty at Loyola University Chicago’s School of Communication, where she teaches courses in public speaking and critical thinking, broadcast journalism, ethics and communication and issues in contemporary journalism and communication. She has traveled to all 50 states (most, multiple times) and a dozen countries and still sees every trip as an adventure. She is a native of Columbus, Ohio, and a graduate of Northwestern University’s School of Speech. Joseph Cestaro has traveled all his life and has visited five of the seven continents. He appreciates and respects exceptional service and seeks this out when traveling. As CEO of Debt Reduction Services, a non-profit credit counseling organization, and CEO of Budget Brokerage, a personal lines insurance business, he has extensive executive management skills. When not working or traveling, he resides in Saint James, N.Y., with his spouse, Mark, and their Airedale terrier, Apollo. Travel is his passion, and he’s always excited to visit any destination, large or small. Cestaro has served on the Garden City, Idaho, Library Board and also on the Boise Botanical Garden Board. Eric Chiang is a professor of economics at Florida Atlantic University and author of Economics: Principles for a Changing World, an economics textbook used at more than 150 universities. Chiang is an innovator in teaching pedagogy aimed at “flipping the classroom,” a learning approach that puts the student in the role of a teacher. Chiang travels the world to meet with instructors and students, logging more than 200 flight segments per year. He is a United Premier 1K and Million Miler member, and a Delta Diamond Me-
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dallion and Million Miler member. Since 2012 Chiang has created an annual mini-documentary featuring economic concepts while traveling titled Around the World in 80 Hours. Iris Childress is a cloud computing professional with Microsoft Corp. In this role, Childress leads teams launching on-demand products and services for Microsoft Commercial customers. A big believer in economic innovation, Childress also mentors start-up ventures, serving on the board of AbovePAR Advisors LLC, and as a supply chain advisor to G.I. Joe Coffee. When she isn’t incubating products or companies, she spends time gardening, traveling and learning more about the world. Donna Childs is the author of Prepare for the Worst, Plan for the Best: Disaster Preparedness and Recovery for Small Business (Wiley, 2002; second edition paperback, 2009). She is also the founder and chief executive of Prisere LLC, a social enterprise working on initiatives to reduce disaster risk and expand access to affordable commercial insurance for small enterprises. In 2007 the National Association of Women Business Owners named Childs its “Woman Business Owner of the Year.” Childs has traveled extensively, particularly through her work for the United Nations. Benjamin DeLee has lived in Asia, Africa, Europe and North America. He enjoys cultural events like classical music and the opera. He also enjoys being outside — going to the beach, mountain biking and hiking. An avid traveler, DeLee believes travel is an essential part of broadening one’s horizons. He is an assistant professor at SUNY Cortland. Jim L. Elliott has traveled internationally for more than 40 years, working, living in and visiting more than 90 countries. He holds several credentials, including certified information system security professional. He has served on boards of several corporations and associations. His professional work is primarily within the telecommunications field; he enjoys traveling with his wife, Linda, for business and leisure and expects to continue traveling for many years. After all this travel via land, sea and air, he and his wife still have a passion
for travel and always look forward to the next trip. Elliott is a member of several international telecommunications groups and regularly attends meetings of many of these groups around the world. He holds graduate and undergraduate degrees in engineering and computer science from Oregon State University and Oklahoma State University. Douglas Guthrie is the business director of Lee Laboratories, a part of BD Diagnostic Systems, manufacturing medical diagnostic products. Guthrie has traveled for business, both domestically and internationally, for more than 30 years and enjoys planning for travel almost as much as the adventures themselves. He now finds himself traveling more than ever, but for pleasure more often than for business. Guthrie has spent much time in Europe and on the Hawai’ian Islands. As an Atlanta resident, most of his travel is with Delta Air Lines, and he has achieved multimillion-miler status. In addition to travel, skiing and cultural events are among Doug’s interests. As they approach retirement, Guthrie and his partner plan to spend nine to 10 months per year “on the road,” primarily in Europe. Mark Leininger has extensive experience in the planning and design of airport terminals. He worked on Terminal 4 for Delta Air Lines at New York (JFK) and previously worked on the Continental Global Gateway at Newark (EWR), the new T1 Terminal in Toronto (YYZ) and the international terminal at Boston (BOS). He is also involved in the Auckland International Airport Master Plan and the Moynihan Station project at the Farley Post Office in New York, the future home for Amtrak. Leininger has been quoted on terminal design for several publications and on his vintage airline collection in several travel and design publications. He is an enthusiastic senior architect specializing in airport design — this is due to a love of aviation and all things travel. When designing one of the most complex building types, he enjoys the process of articulating goals and securing buy-in, often with a myriad of competing users, airlines and agencies. Utilizing his outgoing personality, he leads the process, mentoring and motivating teammates for successful project delivery. Celeste Linhard is the director of sales West for TPI and a partner of TransOptions Messaging, Inc. Linhard travels domestically and internationally for work and leisure and has achieved United’s 1K and
million-miler status and the top levels with Hyatt, Hilton, Marriott and Starwood. She is married; has three daughters; and loves travel, dining and spas. Tom Linhard is the president and founder of FaxCore, Inc., located in Denver, Colo. Linhard has been a leader in the fax server industry since 1992 and launched several successful companies within the industry. With an office in Kuala Lumpur, Malaysia (FaxCore Asia), and FaxCore re-sellers throughout Europe, the Middle East and Asia, Linhard flies more than 100,000 miles every year and is a million-mile flyer with United Airlines. Linhard has been married for more than 27 years, has three daughters and is an avid skier. Eric Ludwig served 15-plus years as a vice president in JPMorgan Chase’s Global Network Services organization, responsible for managing a core network across six of the seven continents, which afforded him many domestic and international trips. In 2016 he relocated to Arizona and joined a faith-based non-profit, serving as a life coach to various relief workers and ministry partners around the world, getting the chance to observe firsthand the work they are doing to help others. When not traveling for work or ministry, he enjoys adventure travel with his family, including diving, cycling, skydiving or simply enjoying a day on a faraway beach. He is trying to close the small gap between his age and the number of countries he has visited with a solid chance to do that over the next year. Robert G. Mason established Mason & Associates Sept. 1, 1987, in Menlo Park, Calif. Mason & Associates is an international executive search firm and since 2006 has been based in Charleston, S.C., with offices in Chicago and San Francisco serving clients in the pulp and paper, forest products, consumer products, food and ingredients, aerospace, financial services, specialty chemicals and health care industries. Clients include the Alzheimer’s Association; Apple; Boise Cascade Corp.; BP Chemicals; Cordant Technologies; Emeritus Corp.; Fluke Manufacturing Corp.; Kinko’s, Inc.; Gaylord Container Corp.; General Electric Capital Corp.; Genstar Capital Corp.; International Paper Co.; Minnesota Power; Morton International; PACCAR, Inc.; DuPont Protein Technologies International; Ralston-Purina; Transamerica Corp.; University of Washington; Weyerhaeuser Co.; and Weyerhaeuser Canada. DECEMBER 2017
Jean-Christophe Murat started an import/export business in 2013, leading him to travel internationally about 75 percent of the time between opposite sides of the world, as the key growth area is the promotion of top-grade Argentinian beef to 5-star hotels and restaurants in the emerging markets of Asia. Florida is home, but an aisle seat or king-sized bed is where he lives. As a result, the perks of premium travel have become both a necessity and a reward to look forward to. Murat’s first insight into the travel industry came with a summer job as a flight attendant for Air France at the age of 18. Today, being a Globility Board member provides the extraordinary opportunity to exchange directly with representatives of the airline and hospitality industries and compare visions of how to continue to improve the travel experience. Matthew Provencher is the chief of sports surgery at Massachusetts General Hospital in Boston, Mass.; a commander in the U.S. Navy Reserves; and associate professor of surgery at Harvard University. A native of Barrington, N.H., Provencher travels extensively to teach shoulder, knee and sports surgery throughout the world and also to present his research findings of how to better solve problems associated with knee and shoulder joints. He has been recognized as one of the top 28 shoulder surgeons in the United States and enjoys skiing, hiking and rowing. Frank Reilly, a native San Diegan, is the president of Reilly Financial Advisors, an international wealth management RIA firm based in San Diego. Reilly’s international wealth management firm, with full-time offices in Prague, Czech Republic, and the Middle East, affords him the ability to travel to the Middle East, Europe and Asia to conduct business multiple times per year. When not traveling for business, Reilly travels both domestically and internationally with his wife and five children. His passion for travel and global immersion began as a young child: Reilly would watch his parents set off internationally multiple times per year, and he himself began traveling internationally in his early teens. Reilly’s travels now include 20-plus around-the-world and 45-plus intercontinental trips. Frank’s motto: By the time your feet touch your native soil, you’d best have two more trips in the works!
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Mark Rizkowsky works for Debt Reduction Services, a nonprofit credit counseling organization based in Boise, Idaho. He is actually based in New York, which gives him the opportunity to follow his passion for travel, which he does on a consistent basis with his spouse. He resides in Saint James, N.Y., where he is involved in the community and participates in a myriad of community committees. He spends most of his time with his spouse, Joe; daughter, Candace; and Airedale terrier, Apollo, his biggest pleasure in life. Mike Russo is a registered nurse with Centura Health and a retired lieutenant colonel in the United States Air Force. He has a master’s in aerospace science and enjoys traveling to destinations throughout the world. Russo has achieved Diamond or Platinum status with Delta Air Lines (and previously Northwest) every year since 1997 and Spire or Platinum status with InterContinental Hotels Group every year since 1997 as well. Marvin Singer retired as senior advisor in the Department of Energy’s Office of Basic Energy Sciences in June 2012, after nearly 40 years of federal service. During his career, Singer held senior-level positions at the President’s Council on Environmental Quality, the Energy Research and Development Administration and the Department of Energy. His work focused on fossil energy research, energy and science research and development and the environmental and socioeconomic impacts of energy development. Singer was privileged to travel often, both domestically and internationally. He served as the head of numerous U.S. international delegations and participated regularly in meetings with individual governments and international organizations, including the Paris-based International Energy Agency and the Organization for Economic Cooperation and Development. He is a million-miler with United Airlines. Singer and his wife particularly enjoy traveling in the Southern Hemisphere during winter in Washington, D.C. Last winter they traveled to Machu Picchu and the Galápagos Islands. You might meet him at Washington Dulles International Airport, where he volunteers with Travelers Aid.
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Theresa Staskus is the director of reimbursement for Therigy, which provides consulting services to health care organizations. Staskus has traveled for business over the past eight-plus years. In her personal life, she vacations regularly with family and is interested in visiting many new places. She plans travel around sporting events to see her favorite teams play and is an avid sports fan. Paula Vogel joined A-dec in 1989 with international project management, accounting and product management experience in such diverse industries as food processing, heavy equipment manufacturing and retail operations. During her tenure at A-dec, she headed the publications and technical training departments, led product launches and currently represents A-dec on the industry advisory boards of the Journal of the American Dental Association, Hispanic Dental Association and National Dental Association. She studied at the United Nations in New York City through the University of Wisconsin and at Stanford University’s Graduate School for business marketing management. Vogel holds a bachelor of arts special studies degree in international relations from University of Wisconsin – Milwaukee and a master’s in international management from the Thunderbird School of Global Management in Glendale, Ariz. Leland (Lee) Weinstein has served as president of Syscom Services, Inc., a technology consulting and integration firm, since 1997. Previously, he spent 13 years with Automated Digital Systems, an integrator of duplication and fax technologies, which sold to Alco Standard Corp. and became Ikon Office Solutions. Weinstein has been appointed to advisory councils for Xerox, Intel/Dialogic, Sharp Electronics, Opentext/Rightfax, Autonomy/Cardiff, Murata Business Systems, Brooktrout Technologies and Panasonic Electronics and was chairman of the technology council of the American Society of Association Executives. He was formerly a member of the Board of Governors of the University of Maryland Alumni Association and is involved in numerous charities. As a frequent traveler for both business and pleasure, Weinstein has reached Diamond status at Hilton, Marriott Platinum status and United Airlines Million Miler and 1K levels.
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Angela Rose White is COO and president of David Rose Pub. Co. and DaBet Music Services. White has a passion for travel and an understanding of what it is like to travel for business, for pleasure, with family and, most importantly, alone. She has traveled all her life. She is an attorney and travels to speak, participate in conferences and to meet with business contacts and clients. Steven White was born, raised and currently resides in Los Angeles, Calif. He attended the University of Southern California and has been married for more than 30 years, with two children. White has been successful in the marketing and sales world in the consumer electronics and housewares industries. White is presently consulting manufacturers in the housewares industry. Besides family, business and travel, he also plays golf and has enjoyed playing all over the world. Dorothy Wood is the president emeritus of JD&W Inc. Active in the community, she serves as an economic development commissioner for Virginia’s largest city. She chairs the Advisory Board of the Coalition of Hearing and Balance from the Otolaryngology Dept. of Eastern Virginia Medical School. She has represented the State of Virginia as Chair of the State Board of Contractors as well as other State of Virginia boards. She is the chair of the Virginia Beach Economic Development Authority, a board member of the Virginia Beach Rescue Squad Foundation, member of the Military Economic Development Authority and board member of Growth Smart. She is the former First Citizen of Virginia Beach and was honored by the Salvation Army with the Evangeline Booth Award in memory of its founder. She received the Inside Business Women in Business Award, the YWCA Women’s Award and the Outstanding Women in Business Award from Virginia Lawyers Weekly, in addition to many other honors.
Global Traveler’s Advisory Board Get to know the magazine’s trusted board of industry advisors. FXEXPRESS PUBLICATIONS, INC.’S ADVISORY BOARD COMPRISES well-traveled executives from around the United States. Along with the company’s publisher and CEO, Francis X. Gallagher, the Advisory Board meets regularly to discuss the state of the business and to select the annual Airline and Hotel of the Year.
Michael Donahue, Chairman Michael Donahue has 25-plus years’ experience in sales and business development across multiple industries, including technology, publishing, e-commerce and education. Education: He holds a bachelor’s degree from Bloomsburg University and earned his master’s degree at Ashland University. Family/Interests: Donahue and his wife, Janis, have two children, Michael and Jessica. During his free time, he enjoys a round of golf, traveling and spending time with family. Favorite city: Hamilton, Bermuda
Mike Kiely, Chief Operating Officer Michael Kiely is a retired supervisor of media research at MSI in New York City. Kiely was in the media and marketing business for 30 years. Education: Born and raised in New York City, he attended Fordham University and graduated with a bachelor’s degree in finance and marketing. Family/Interests: He resides in Throggs Neck, N.Y., with his wife, Maryellen. In his spare time, he enjoys classic movies, reading biographies, fine dining, historic travel, old-time rock-and-roll and tooling around town in his Mustang. Favorite city: New York City
Carlos Cappuccio, President Carlos Cappuccio is an entrepreneur in the medical leasing field, providing competitive quotes, reviewing tax returns and providing documentation to complete transactions for doctors’ leasing of major medical equipment. He began his career with the CIT Group and was quickly promoted to a senior management position for its leasing division. His fluency in both Spanish and Italian provides him with a competitive edge in the marketplace. Education: Cappuccio was born in Caracas, Venezuela, to Italian parents. He studied in both Venezuela and Italy before coming to the United States. He graduated from Saint Joseph’s University in 1985 with a bachelor’s degree in management and finance. Family/Interests: He resides in Mount Laurel, N.J., with his wife and two children. He enjoys travel; fishing; spending time in Ocean City, N.J.; and following Philadelphia sports. Favorite city: Taormina, Italy
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Gary Oswald, Executive Vice President Gary Oswald is a marketing consultant in Ivyland, Pa. He is also an Emergency First Responder instructor. Oswald has more than 35 years’ experience as an executive in sales and marketing management. His areas of concentration are in the electrical and electronics industry. Oswald founded and subsequently sold a successful software company specializing in medical patient registration. Education: He is a graduate of Drexel University College of Business Administration. Family/Interests: Oswald is married with two children, Jackie and Alex. He is a PADI-certified rescue diver and an Eagle Scout. His interests include administrative positions in amateur baseball and the Boy Scouts of America. An avid traveler, Oswald fancies himself a cruise expert and is always open to the next travel adventure. Favorite city: Bruges, Belgium
Edward Jefferson, Deputy Vice President, Aviation Edward P. Jefferson practices law as a senior attorney for the City of Philadelphia. He serves as counselor to various city departments and officials. Formerly, he was an assistant district attorney in Philadelphia. Education: Born and raised in Philadelphia, Jefferson graduated magna cum laude from Saint Joseph’s University with a bachelor’s degree in accounting and obtained his juris doctor degree from Temple University. Family/Interests: Married to Jeanette Katherine Jefferson, he has two adult children, Kaitlyn Marie and E. Bryan Jefferson. Leisure time is spent counseling first-time juvenile offenders, playing golf and tennis, restoring antique furniture and traveling. Favorite city: Cairo, Egypt
Stephen Doherty, Deputy Vice President, Accommodations Stephen Doherty is director of sales for Geoffrey Allen Footwear. He is responsible for product development, marketing and sales. He serves on the committee for brand acquisition. In his role at GAF, Doherty covers the United States and Canada. He travels to Europe to attend international trade shows and shop markets for trends. Family/Interests: Born and raised in Pennsylvania, Doherty is married and has five children. In his free time he enjoys skydiving, scuba diving, skiing, riding his motorcycle and traveling. Favorite city: Paris, France
Wayne Tallman, Deputy Director, Destinations Wayne G. Tallman is a senior account director at RR Donnelley. Tallman has 36 years of experience with RRD, having advanced through the ranks, presently handling large government contracts. Education: Born and raised in Hamburg, N.Y., Tallman attended Indiana University of Pennsylvania and graduated with a bachelor’s degree in business management and administration. Family/Interests: He is married and has three children: Casey, Samantha and Jeffrey. In his free time, he runs races from 5Ks to half-marathons, as well as plays golf, reads and travels. Favorite city: Rome, Italy
Christopher Ottaunick, Vice President, Special Events and Photography Christopher Ottaunick is a seasoned freelance photographer specializing in celebrity, fashion and travel photography. He is also the staff photographer for FXExpress Publications, Inc. He began his career working for Sony with renowned photographer Francesco Scavullo before branching out on his own. Education: Born in New Jersey, Ottaunick graduated from Rutgers University. Family/Interests: Ottaunick and his wife, Carmel, have two children, John and Kelly, and reside on Long Island, N.Y. He is an avid golfer and enjoys travel. Favorite city: Riyadh, Saudi Arabia
Mark Lane, Secretary Mark Lane is a former advertising executive at Saatchi & Saatchi, Wells Rich Greene and Cox Media. He is currently a director of Perfect LIMO, Inc., and a member of the Extensis Group. Education: He received his bachelor’s degree from the University of Pennsylvania and master’s of business administration degree from the University of Texas. Interests: Travel, golf and performing arts Favorite city: Gaiole in Chianti, Italy; San Pedro, Belize
Frank LoVerme, Research Director Frank LoVerme is both the senior vice president of business development and a board member of MyPlace Inc., a network-based platform using quick-response barcodes to bridge traditional retailers and the digital world. He has an extensive sales and marketing background, including 22 years at CBS and Time Warner. His company represented numerous magazines, including American Express Publishing, Condé Nast and Hearst magazines, Scientific American and Woman’s Day. Education: Born in the United Kingdom, raised in New York and living in Los Angeles for the past 40 years, LoVerme attended Union College in Schenectady, N.Y., and graduated with a bachelor’s degree in economics.
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He later earned a master’s of business in management at Pepperdine University. Interests: He is an avid golfer and world traveler. Favorite city: Bangkok, Thailand
Kevin Ryan, Treasurer Kevin Ryan is a certified public accountant and partner in the accounting firm Citrin Cooperman, LLP, one of the 25 largest firms in the United States. Ryan works out of the firm’s Philadelphia office and has been with them since 1987. His previous firm, Yampolsky Mandeloff Silver and Ryan, merged into Citrin Cooperman in 2007. Education: Born and raised in Philadelphia, Ryan graduated from Temple University with a bachelor’s degree in accounting. Family/Interests: Ryan is married with two children and resides in Bucks County, Pa. Ryan sits on various for-profit and not-for-profit boards. He has been involved with Global Traveler since 2006 and helped guide its growth. Favorite city: Dublin, Ireland
Robert Hancock, Director of Technology Robert Hancock recently retired as executive managing director and chief operating officer for Sands Capital Management, which advises global institutions including profit sharing plans, mutual funds, foundations and sovereign wealth funds. Hancock has more than 35 years of experience in various senior roles in the asset management industry, working for 1838 Investment Advisers, Wilmington Trust Co., Legg Mason, PNCBank and the Vanguard Group. Education: Hancock holds an MBA in finance and a BA degree in political science from Saint Joseph’s University in Philadelphia, Pa. Family/Interests: Born and raised outside of Philadelphia, Bob and his wife, Betsy, have three children: Sarah, David and Allison. His interests include family vacations, golf, travel, surf fishing on the Outer Banks, reading and fine dining. Favorite city: Venice, Italy
Jared Torgan, Director of Digital Advancement Jared Torgan is executive vice president at Falcone & Associates, a consulting and third-party administration firm helping small businesses with the design, operation and compliance of their retirement plans. Torgan is an expert in 401(k) and defined benefit plans. Education: He received a bachelor’s degree from Pennsylvania State University in computer engineering. Family/Interests: He resides in Huntingdon Valley, Pa., with his wife and three daughters. In his spare time he enjoys mountain biking, ice hockey, skiing and spending time with his family. Favorite city: Florence, Italy
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