Owning Our Future: Australia's Business
People
Success 1-3year HORIZON
Clients
Strategy
Business Performance
We reset our business strategy in July 2014 with a focus on People, Clients, and Business Performance. We have made great progress since July and we will continue our progress in the first quarter of 2015, with a focus on being a team of technical specialists to deliver high quality projects.
Creating genuine concern for our clients as a
trusted advisor
What does it look like?
Brisbane
Perth
Adelaide Melbourne
LEVARGING
OUR
STRENGTHS
Environmental Services Contaminated Land Water Engineering Water Sciences
People
» Maintain a focused, balanced and technically excellent team » Identify team strengths, promote active learning and structure team to meet client needs. » Ensure all team members have established career paths and appropriate technical and project management support » Introduce Performance Management System aligned with Business drivers and Global CDM requirements.
Achieve 85% staff retention rate
KPI’s
Performance Management targets and objectives set for all staff using CDM interim business objectives by end August
» Identify key target clients and aligned with team skills; » Ensure correct person is responsible for the right client » Cross-sell CDM skills where appropriate to all clients
KPI’s
Expand client base by 50% Increase total labor sales by 50%
Clients
» Identify and pursue CDM Global clients within the Region
Win at least two jobs with CDM global clients
20% of budget provided to other teams
Business Performance
Project Delivery » Ensure proposal quality is key reasons for winning job and not just price » Deliver technically excellent projects on time, on budget with no surprises » Project Management Staff trained in effective PM » Implement project review system
75% of jobs won on quality of proposal rather than cost driven Proposal success rate increased by 50% Increase client satisfaction and achieve a minimum 4 out of 5 client satisfaction rating for all projects All approved PM’s complete PM course
Commercial and Operational Excellence » Establish an identified person within the team responsible for the operational aspects of the team, including resourcing, timing, scheduling and project delivery » Establish commercially and technically viable team structure suited to your business Australian operation achieves at least a 10% profit No net write-offs No bad debts Reduction in the BD/Proposal budget by 20%