Stay in control of sales process Bow up your back and get proud of what you do. ¨ain´t nobody can walk on you if you don´t lay down.¨ Salesmen suffer from overeducating. You need to be asking questions. Start taking control COMMON STALLS, ROADBLOCKS AND PUTOFFS: Just send me some info Your price is too high It just isn´t a priority now We are happy with our current situation I need to talk to my boss, partner, wife, accountant, attorney, etc We have never heard of your company I need to get three quotes How productive are you in getting information from your prospect and understanding exactly what he needs? Sale is to gather as much info as possible to understand the client´s situation so they can make a recommendation. You must have superior questioning skills…. Robert Cialdini: The Psychology of Persuasion or Influence