Divisions 1 . Operations

Operations

Internal operations oversees the finance, compliance, policy, contract management, human resources, technology services, and overall facility management of the Governor’s Office of Economic Development. The operations team strives to provide innovative and creative service through continuous quality improvement in services, resources, and business relationships . We recognize the importance of our stewardship over the organization’s financial and physical well-being and value collaborative and effective business procedures and controls .

Data

Reporting

Year Program Number

FY 2017 Finance – Transactions processed 11,964 FY 2017 Administration – Contracts processed 664 CY 2015 Compliance – Company assessments 58

Achievements

Salesforce integration: Salesforce is the platform GOED uses to track the EDTIF post-performance tax credit rebate. During FY 2017, we began a system clean-up as well as integration process throughout the organization . By the end of the fiscal year the EDTIF program was fully utilizing the system from application to rebate . Additional programs moving toward integration include TCIP, Outdoor Recreation and Film. The Office of Rural Development also has several programs in the beginning stages of integration . By FY 2018 the goal is to have 70 percent of our programs integrated along with operational processes including travel, purchasing, and approval authorization . Conga/Docu-sign integration: Conga Contracts radically improves the contract management processing for EDTIF, Rural, OOR, and Film programs; eliminating dated email and Word document generation, minimizing errors, maximizing Salesforce data accuracy, and maintaining consistent data retention . Conga Contracts replaces dated manual contract generation relying on Word and numerous tracking spreadsheets for different agency programs which resulted in a high user error rate with time consuming correction remediation . The product also automates contract generation, when a project application is approved, a contract is created at the click of a button . Whether it’s the same contract type over and over, or a one-off unique contract, the system can process it . Conga’s powerful Redlining technology saves time during the negotiation process . No more worries about whether Word’s Track Changes was turned off, no more line by line comparison between documents - Conga Contracts does it automatically! The team is immediately alerted to changes from version to version during the negotiation process and can easily compare versions . Once negotiations are concluded, integration with Docusign allows for near instantaneous signatures to finalize the contract with both the contracted entity and internal stakeholders . Overall, the tool improves productivity and efficiency throughout the contract process . Datasharing: In the past year GOED has participated in the Center for Regional Economic Competitiveness (CREC) 5 state study on increasing data sharing within state agencies . The study was inspired by the PEW Charitable Trust research on the effectiveness of incentives . The PEW research discovered that effectiveness is often difficult to measure overall due to the availability of shared data across state agencies . GOED and DWS have represented Utah in the 5 state study . In the course of the last year, GOED has coordinated with the Tax Commission regarding additional access to tax related information, supported legislation that has increased data sharing including SB 194 and HB 25, and GOED has fortified MOUs with several agencies to increase access to relevant data sets . Utah is quickly becoming a leader across the nation and gold standard with the new legislation and best practices being put in place . GOED recently presented at the annual CREC conference highlighting its efforts in data sharing and will present in a nationwide webinar in November 2017 for the National Governor’s Association .

Challenges

Collecting, sharing, and protecting data is always a challenge . It is not a unique challenge to GOED, and it is important we continue to work on with our partners . We are often asked complex questions which require data sets from across entities. Confidentiality is vitally important to us, our partners and stakeholders; they can also be barriers to creating consistency and accuracy across reporting entities . Navigating through the barriers and creating shared data is time consuming, and we do our best to be as accurate and complete as possible .

Full Time Employees: 17

Contact

Jill Flygare

Managing Director 801-538-8823 jflygare@utah.gov