2018 Utah Economic Summit by Utah Governor's Office of Economic Opportunity

ECONOMIC THE 12th ANNUAL UTAH

SUMMIT

HOSTED BY GOVERNOR

GARY R. HERBERT

April 27, 2018 Grand America Hotel

ORGANIZED AND PRODUCED BY

PREMIER PARTNER

Zions Bank, a division of ZB, N.A., is Utah’s oldest financial institution and is the only local bank with a statewide distribution of financial centers, operating 100 full-service centers. Zions Bank also operates 24 full-service financial centers in Idaho and one in Wyoming. In addition to offering a wide range of traditional banking services, Zions Bank is also a leader in small business lending and has ranked as the No. 1 lender of U.S. Small Business Administration 7(a) loans in Utah for the past 22 consecutive years. Founded in 1873, Zions Bank has been serving the communities of Utah for more than 140 years. Additional information is available at www.zionsbank.com.

SPOTLIGHT PARTNERS

Intermountain Healthcare is a not-for-profit system of 22 hospitals, 185 clinics, a Medical Group with 1,300 employed physicians, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in transforming healthcare through high quality and sustainable costs. For more information about Intermountain, visit intermountainhealthcare.org

CBRE Group, Inc. is the global leader in real estate services and investment, with 2016 revenues of $13.1 billion and more than 75,000 employees (excluding affiliates). CBRE has been included in the Fortune 500 since 2008, ranking #259 in 2016. Located in the heart of downtown, our Salt Lake City office is dedicated to elevating client advantage by offering strategic advice and execution for: property sales and leasing; corporate services; property, facilities and project management; debt and structured finance; appraisal and valuation; and research and consulting. Learn more at www.cbre.com/slc

The mission of Deseret Management Corporation is to be “trusted voices of light and truth, reaching hundreds of millions of people worldwide.” As an operating company directing commercial for-profit business affiliated with The Church of Jesus Christ of Latter-day Saints, DMC and its family of companies provide a diverse offering of vital products and services for individuals and families on a local, national, and global scale.

The Larry H. Miller Group of Companies began on May 1, 1979, when Larry and Gail purchased their first dealership—Larry H. Miller Toyota in Murray, Utah. Since that time, the Larry H. Miller Group has grown to more than 80 businesses and properties operating in 46 states, including 60 auto dealerships, multiple professional sports franchises, retail stores, and movie theatres, as well as a legacy of giving back to the communities where they do business.

EVENT PARTNERS

doTERRA is the world leader in sourcing, testing, manufacturing, and distributing CPTG® essential oils through a global network of more than five million customers. doTERRA, the Latin derivative meaning “gift of the Earth,” sets the standard for essential oils by providing to its customers the most tested and most trusted oils and having developed the expertise and commitment required to derive these unique oils directly from the best sources in the world. doTERRA Co-Impact Sourcing® provides local growers and distillers fair compensation for their efforts, creating stronger local economies and a healthier, stable supply chain.

Dominion is one of the nation’s largest producers and transporters of energy, with a portfolio of approximately 25,700 megawatts of generation, 14,400 miles of natural gas transmission, gathering and storage pipeline, and 6,500 miles of electric transmission lines. Dominion operates one of the nation’s largest natural gas storage systems with 1 trillion cubic feet of storage capacity and serves more than 6 million utility and retail energy customers. Visit www.Dom.com for more information.

2 | Utah Governor’s Office of Economic Development

With more than 730,000 members and $7 billion in assets, Mountain America Credit Union assists members on the right path to help them identify and achieve their financial dreams. Mountain America provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. Members enjoy access to secure, cutting-edge mobile banking technology, 89 branches across five states, thousands of shared-branching locations nationwide and more than 50,000 surcharge-free ATMs. Mountain America— safely guiding you forward along your financial journey. Learn more at macu.com.

ASSOCIATE PARTNERS

WCF Insurance is an innovative, national insurance company committed to customer service, strong business partnerships and aggressive cost management. WCF Insurance has an A rating with A.M. Best and extensive experience, knowledge and resources in a number of states, and can be an excellent resource on multi-state or single state workers’ compensation. WCF Insurance has five claims offices in the western United States along with offices in Salt Lake, Ogden, Orem, and St. George.

Our company dates back to 1881, when Salt Lake City became the fifth city in the world to have central station electricity. Utah Power & Light (UP&L) was formed in 1912 from several small electric companies in Utah, Idaho and western Colorado.

The Utah Department of Workforce Services’ main focus is to support the citizens of Utah with workforce development and other programs that lead to selfsustainability. The department interacts everyday with job seekers and employers to make connections and establish relationships. Visit jobs.utah.gov/workforce

Salt Lake City’s Department of Economic Development works to build Salt Lake City as a vibrant, beautiful, prosperous, diverse, and authentic place. We do this as a professional organization through partnerships, business development, arts and culture, place-making, revitalization, and redevelopment, while promoting the city’s many attributes.

CLOSING RECEPTION PARTNER Since 1932, Harmons passion for innovation, commitment to its associates, and contributions to the community have provided the building blocks to help the company expand from a single fruit stand to 18 thriving locations spanning from Northern to Southern Utah. Harmons is known for its unique grocery industry approach, which provides a high-quality experience to its customers by offering fresh foods prepared in-store by chefs, artisans and experts; local Utah products; and an aggressive sustainability program. For more information about our stores, please visit harmonsgrocery.com.

START UP PARTNERS

CORPORATE PARTNERS EDCUtah

Ray Quinney & Nebeker P.C.

USANA Health Services

Destination Travel

Wells Fargo

Rio Tinto Kennecott

Salt Lake Chamber

Now CFO

Sinclair Oil

World Trade Center Utah

University of Utah Health

The Brandenburg Group Merrill Lynch

Salt Lake County Eco. Dev. Regional Development

Hays of Utah Insurance Services

O.C. Tanner

DISPLAY TABLE PARTNER Employers Council

BAG PARTNER

SUMMIT WIFI NETWORK

my529

APP PARTNER

DOWNLOAD THE CONFERENCE APP

SEARCH FOR GOVERNOR’S ECONOMIC SUMMIT

Network Name: EconSummit Password: UTGovSum18 Utah Governor’s Office of Economic Development | 3

FOR A WAY TO HELP YOUR BUSINESS QUICKLY SHIFT GEARS Zions Bank is for you.

Business Credit Card

APPLY TODAY Click: zionsbank.com Visit: Your local Zions Bank

*Credit cards are subject to credit approval. Terms, conditions and restrictions apply. A division of ZB, N.A. Member FDIC 4 | Utah Governor’s Office of Economic Development

WELCOME TO THE SUMMIT Dear Friends, Welcome to the 12th annual Utah Economic Summit, the state’s premier event for business leaders and decision makers. The Summit is the ideal venue to gather the tools for professional and personal success. It delivers exclusive insights on Utah’s accomplishments to date and on how you can get involved and contribute to one of the nation’s best performing economies. Utah has achieved a number of important successes in recent years. In 2017, U.S. News & World Report named Utah the most stable economy, and Forbes named Utah the No. 3 best state for business. We have the third fastest-growing population, and CEO Magazine ranked Utah No. 1 in the nation for workforce quality. Small business owners gave Utah an A+ in business friendliness in a survey conducted by Thumbtack.com. In every survey since 2012, Utah has ranked in the top five. Utah has become one of the best performing economies and consistently ranks high for job growth. In Feb. 2018, our job growth rate of 3.2 percent was among the highest in the nation. GOVERNOR GARY R. HERBERT State of Utah

In an era of economic change and political divide, this Summit will challenge you to collaborate with other attendees and business leaders to build strategies for growth. As you participate in the Summit, you’ll have the opportunity to connect with thought leaders, experts, innovators and other entrepreneurs to build your businesses while contributing to Utah’s ongoing success. Our keynote speaker is Mitch Lowe, CEO of MoviePass, co-founding executive at Netflix and former President of Redbox. Lowe will draw from his experience to show how to simplify your business and create a winning culture. Together, we will celebrate and create business strategies to reach new heights. I am confident you will leave this Summit with a new vision to elevate your business the Utah way.

Gary R. Herbert Governor, State of Utah

Utah Governor’s Office of Economic Development | 5

A G R E AT P L AC E F O R B U S I N E S S AND SO MUCH MORE Utah is a great place to do business. With its varied

to innovate, it’s also important that we give back

and robust economy, unmatched workforce, and

to the communities where we live, work, and play.

breathtaking landscapes, it is the ideal place for a company to call home – something we have done for nearly 40 years.

As we continue to grow and experience success, we increase our capacity to do good, to lift our communities, and to make the world a better

While it’s important for every business to

place for everyone. It’s not just good business,

increase sales, provide good jobs, and find ways

it’s the right thing to do.

Please join us in helping to reduce homelessness and improve the lives of those in need by visiting www.homelessutah.org

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AGENDA 7:00 am

Check-In and Conference Services Registration and Information

8:00 am

Welcome and Morning Session Val Hale

8:20 am

1:30 pm

Lessons in Growth: Utah CX Leaders Roundtable

Moderator - Andrew Park Panelists - Jeff Jacobson, Dayna Hathaway, Mark Olson

Power Presenter Utah Economic Report Natalie Gochnour

8:35 am

Power Presenter Global Economic Report Richard Barkham, P.h.D

8:50 am

Power Presenter Customer Experience Carine Clark

9:05 am

Keynote Introduction

9:10 am

Keynote Facing Tough Leadership Decisions Mitch Lowe

10:15 am

Break/Networking

10:45 am

Breakout Session 1

Seeing Your Way to CX Moderator - Mitch MacFarlane Panelists - Jonathan Greene, Chase Winder, Landon Starr

Attract and Retain: Win the Talent Battle Moderator - Stephen Lisonbee Panelists - Cathy Donahoe, Logan Sutherland, Megen Ralphs, Kimberlee Carlile Small But Powerful: Finding the Right Business Resources Moderator - Ginger Chinn Panelists - David Christiansen, Beth Colosimo, Chef Todd Gardiner An Olympic Mindset: Train for Your Own Big Moment Moderator - Tom Kelly Panelists - Troy Taylor, Hannah Kearney 2:20 pm 2:30 pm

Amplify Your Brand: Finding the Right Influencer Moderator - Bill Brady Panelists - Melanie Webb, Kelly Cahoon, Matt Ward, Nick Stagge

Renew and Persevere: Reinventing Your Business Jennifer Napier-Pearce and Paul Huntsman

12:00 pm

Lunch/Awards

Breakout Session 3

Beyond Traditional Benefits Moderator - Garrett Clark Panelists - JD Conway, Stephen D. Neeleman, Nicole Thurman,Todd Reese

Leadership is Sales Mark Hunter

Break/Networking

Build Your Tribe: Customer Retention Strategies Moderator - Theresa Foxley Panelist - Eric Rea

Creating Utah’s Next Leaders: Effective Mentorship Moderator - Sara Jones Panelists - Brandon Fugal, Kathy Hajeb, Don Willie

11:45 am

Breakout Session 2

Point A to Point B: Smart Infrastructure Planning Moderator - Christine Richman Panelists - Tim Sullivan, Tom Millar, Blaine Leonard

Featured Speaker: Gov. Gary R. Herbert 3:30 pm

Harmons Utah’s Own Networking Reception

Utah Governor’s Office of Economic Development | 7

MAIN SESSION SPEAKERS GOVERNOR GARY R. HERBERT State of Utah Governor Gary R. Herbert has led Utah’s recovery from the Great Recession to a position of national economic prominence. His unwavering focus on economic development includes attracting businesses and investment to the state while helping homegrown businesses flourish. The governor is focused on four cornerstones to strengthen Utah’s economy: education, jobs, energy and self-determination. As a result, Utah has become a premier destination for business, jobs, and an unsurpassed quality of life. As Utah’s 17th governor, he took the oath of office on August 11, 2009. Prior to becoming the state’s chief executive, Governor Herbert served as lieutenant governor for five years. He is the past chair of the Western Governors Association and National Governors Association.

MITCH LOWE Co-Founding Executive of Netflix, and CEO of Movie Pass Mitch Lowe invested in and became CEO of MoviePass, Inc. in June 2016. MoviePass is a Movie Theater subscription service and is headquartered in New York City. Mitch was a founding Executive at Netflix, Inc., serving as Netflix’s Entertainment Domain Expert and as Vice President of Business Development & Strategic Alliances from 1998 to 2003. In 2003 Mitch joined the investment group at McDonald’s to co-lead as COO and then as President, at Redbox, a DVD vending machine rental service, that under his leadership grew to 35,000 kiosks across the US with revenue growing from less than $1 million in 2003 to $1.5 billion in revenue in 2011 with over $325 million in free cash flow. Since then Mitch has made many personal investments in start ups primarily in the entertainment, blockchain and social space. Mitch is passionate about the success and business fulfillment of people in large businesses as well as first-time entrepreneurs. Mitch sits on the board of Canteloupe Systems, Booxby, and Vidbox.

SPENCER COX Lt. Governor of Utah Spencer J. Cox, Utah’s 8th Lieutenant Governor, is from Fairview, Utah where he currently resides with his wife, Abby and their four children. He is a graduate of Snow College, Utah State University and Washington and Lee Law School. He formerly practiced law with Fabian & Clendenin and was Vice President and General Counsel of CentraCom. He has served as a councilman and mayor of Fairview, as a Sanpete County Commissioner and in the Utah House of Representatives. Lt. Governor Cox is by statute the chief election officer of the state and the liaison between the governor and legislature. He travels extensively throughout the state supporting economic development and local government solutions. He is committed to strengthening families, transforming education, increasing voter participation, utilizing modern technologies, promoting healthy living and empowering the homeless and impoverished. He and his family enjoy spending time in Utah’s amazing backcountry. He also plays the bass guitar with his brother in a local rock band.

VAL HALE Executive Director Governor’s Office of Economic Development Val Hale is the executive director of the Utah Governor’s Office of Economic Development (GOED). Hale was appointed to the position in 2014 by Gov. Gary R. Herbert. Before accepting the position, Hale served for two years as president and CEO of the Utah Valley Chamber of Commerce, leading efforts in business community issues—including regional economic development and branding initiatives. Hale spent eight years at Utah Valley University as a vice president in advancement and university relations. Before his career at UVU, Hale worked 22 years for the Brigham Young University (BYU) Athletic Department, ultimately serving as its director beginning in 1999. A successful leader, Hale has made many cherished contributions to the Utah Valley area throughout his noteworthy career.

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POWER PRESENTERS NATALIE GOCHNOUR Associate Dean and Director, University of Utah Natalie Gochnour is an associate dean in the University of Utah David Eccles School of Business and director of the Kem C. Gardner Policy Institute. She also serves as chief economist for the Salt Lake Chamber. During her years of public service, Gochnour advised Utah governors Norm Bangerter, Mike Leavitt and Olene Walker. She served as an associate administrator at the Environmental Protection Agency and counselor to the secretary at Health and Human Services under the George W. Bush administration. She authors regular columns in Utah Business magazine and the Deseret News and co-hosts the weekly radio program Both Sides of the Aisle on KCPW.

RICHARD BARKHAM, P.H.D Global Chief Economist, CBRE Dr. Richard Barkham is a specialist in macro and real estate economics who joined CBRE in 2014 as Executive Director and Global Chief Economist. Prior to his position with CBRE, Dr. Barkham was a Director of Research for the Grosvenor Group, an international business with circa $10 billion of capital under management in real estate. He was also a non-Executive Director of Grosvenor Fund Management where he was involved in fund strategy, risk analysis and capital raising.

CARINE CLARK President and CEO, Banyan Carine Clark is a three-time president and CEO of high-growth tech companies, specializing in helping companies scale from $10 million to $100 million or more. Her reputation as a datadriven marketing executive at Novell, Altiris and Symantec opened doors to lead Allegiance, MartizCX and Banyan as president and CEO. She attributes her success to building an abundant team of teams culture, demonstrating that companies accelerate their growth when they multiply their people. As a cancer survivor, Clark channels her deep appreciation for life and relationships into advocating that tech professionals pay it forward by mentoring young people. In addition, Clark serves on the executive boards of GOED (Governor’s Office of Economic Development) and Silicon Slopes, a non profit helping Utah’s tech community thrive. She has received numerous awards including the EY Entrepreneur Of The Year® Award in the Utah Region and Utah Business Magazine’s CEO of the Year. Clark earned a bachelor’s degree in organizational communications and an MBA from Brigham Young University and enjoys traveling, exploring and doing hard things with her family.

Utah Governor’s Office of Economic Development | 9

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AWARDS

Outstanding Company of the Year Petersen Inc. What started out in a garage in 1961 by Denis Petersen and his son Steven M. Petersen, Petersen Inc. is now one of the foremost manufacturing facilities in the United States, serving customers throughout the world. Their facilities located in both Ogden, UT and Pocatello, ID house over 1.2 million total sq. ft. and some of the latest fabrication and machining equipment in the market today. Petersen Inc. has five operating divisions: Fabrication/Manufacturing, Precision Machining, Design Engineering, Warehousing & Distribution, and Field Services. Petersen Inc. takes great pride in delivering quality, on-time products to their customers and the industries they serve worldwide.

Lifetime Achievement Award Wilford Clyde Wilford W. Clyde is the Chairman and CEO of Clyde Companies, Inc. a construction and insurance organization that employs 3,500 people in 50 locations throughout the Intermountain West and Hawaii. The Clyde companies include multiple subsidiaries, such as: W.W. Clyde & Co., Sunroc Corporation, Geneva Rock Products, Sunroc Building Materials, Clyde Properties, and Beehive Insurance Agency. After graduating from BYU, Wilford began his career in 1977, as an accountant for Geneva Rock Products, and later became president of that company. For over three decades, Wilford has been at the forefront of nearly every major strategy within the business, including more than 35 acquisitions. Apart from his day job, Wilford currently serves as Chairman of the Salt Lake Chamber board of governors, member of the Utah State Board of Regents, and recently completed his second and final term as mayor of Springville, Utah. He and his wife Natalie have four daughters and are also very proud grandparents of 16. Utah Governor’s Office of Economic Development | 11

FACILITY MAP

IRST FLOOR

B Grand Ballroom

Imperial Imperial A B A B

C IMPERIAL BALLROOM Lounge

IMPERIAL BALLROOM RECEPTION A,B,C

GRAND BALLROOM

GRAND BALLROOM RECEPTION A,B,C

GRAND BALLROOM OFFICES GRAND BALLROOM OFFICES NORTH AND SOUTH NORTH AND SOUTH

REGISTRATION SAVOY

MURANO MURANO GARDEN SALON SALON

ENVOY

SAVOY

VENEZIA GARDEN SALON

BALLROOM ELEVATORS

600 SOUTH 600 SOUTH PORTE COCHERE PORTE COCHERE

COATROOM

RECEPTION

GRAND SALON PATIO

GRAND SALON

RECEPTION

SALES OFFICE GARDEN COURTYARD

OAK ROOM

GRAND SPA

EARL’S GIBSON LOUNGE GIRL LOUNGE

JOU JOU

LOBBY LOUNGE

TERRACE

FITNESS RETAIL CENTER

RETAIL

OUTDOOR POOL

GUEST ELEVATORS NEWSSTAND

LOBBY GARDEN CAFE

EXECUTIVE OFFICE/ BUSINESS CENTER TERRACE

LA BONNE VIE

Savoy

Imperial A Imperial B

Meeting Rooms

Dining Areas Murano

HIRD FLOOR

Spa Areas

Retail Shops

Imperial C - Lounge Lobby

Terrace & Gardens

Restrooms

AreasBallroom & Phones Grand

Elevators & Stairs

TERRACE

VENICE VERSAILLES BELVEDERE

SUSSEX FONTAINBLEAU

HERMITAGE TUSCANY

VIENNA

AMBASSADOR

EMBASSY

PROVENCE

ELEVATOR

RIVIERA 12 | Utah Governor’s Office of Economic Development RESTROOMS

Hotel Offices

(Overlooks Garden Courtyard)

GRENOBLE

Restrooms

MILANO

AUDUBON BAGATELLE

BREAKOUT SESSIONS 10:45 am

Seeing Your Way to CX • IMPERIAL A Sponsored by Larry H. Miller Group of Companies Mitch MacFarlane, Chief Operating Officer, Instructure Jonathan Greene, Managing Partner, CX Tech and Analytics, RocketSource Chase Winder, Government Relations, Qualtrics Landon Starr, Vice President Head of Data Science, Clearlink Building a successful customer experience (CX) program is more than just plug and play. A successful program requires key decisions about structuring the program, securing executive buy-in, rolling it out and deciding how to get started. In this panel, industry experts will discuss how to build an effective program from the ground up.

Leadership is Sales • IMPERIAL B Sponsored by Mountain America Credit Union Mark Hunter, Best-Selling Author: “High Profit Prospecting” A great leader and a great salesperson both strive for the same goal: to help others see and achieve what they didn’t think was possible. The greatest asset any organization has is its people and the ability to create solutions and outcomes. This is where the power of sales leadership comes into play. It’s the ability to keep an organization not just relevant but thriving in today’s economy. In this session, Mark Hunter “The Sales Hunter” emphasizes not only how to build that type of leadership, but also how to sustain it in an increasingly fastpaced economy.

Creating Utah’s Next Leaders - Effective Mentorship • MURANO Sponsored by Colliers International Sara Jones, CEO, Burbley Brandon Fugal, Chairman, Colliers International Kathy Hajeb, Assistant Professor and Director, University of Utah,Lassonde Entrepreneur Institute Don Willie, Director, Emerging Leaders Initiative Leadership doesn’t just happen. It’s mentored. Join community, education and business leaders to discuss how investing and mentoring your colleagues can lead to greater success.

Renew and Persevere: Reinventing Your Business • SAVOY Sponsored by Dominion Energy Jennifer Napier-Pearce, Editor The Salt Lake Tribune Paul Huntsman, President and CEO, Huntsman Family Investments; Owner, The Salt Lake Tribune The Salt Lake Tribune Editor Jennifer Napier-Pearce and Tribune Owner Paul Huntsman discuss how to safely take the “leap of faith” necessary to bring your company to the next level.

Utah Governor’s Office of Economic Development | 13

BREAKOUT SESSIONS 1:30 pm

An Olympic Mindset: Train for Your Own Big Moment • IMPERIAL A Sponsored by: Intermountain Healthcare Tom Kelly, Vice President, Communications, U.S. Ski & Snowboard Troy Taylor, High Performance Director, US Ski & Snowboard Hannah Kearney, Olympic Champion, U.S. Freestyle Ski Team Success is a team effort - nobody knows that better than the athletes, coaches and trainers as they work on a daily basis to get ready for their big moment. In this panel, Tom Kelly, U.S. Olympic committee marketing manager, Troy Taylor, high performance director and 2010 Olympic champion Hannah Kearney from US Ski & Snowboard will draw from their Olympic experiences to demonstrate the power of working as a team to achieve the ultimate success.

Small But Powerful - Finding the Right Business Resources • IMPERIAL B Sponsored by: Mountain America Credit Union

Ginger Chinn, Managing Director, Urban and Rural Business Services, Governor’s Office of Economic Development David Christiansen, AVP SBA Dept., Mountain America Credit Union Beth Colosimo, Executive Director, Salt Lake Community College Chef Todd Gardiner, Owner, Taqueria 27 Never count out the little guy. This panel of experts cover their own experiences - from failure to success - and how you can find the resources you need to grow and prosper.

Attract and Retain: Win the Talent Battle • MURANO Sponsored by Deseret Managment Corporation Workforce Development

Stephen Lisonbee, Division Director, Department of Workforce Services Cathy Donahoe, Vice President, Human Resources, DOMO Logan Sutherland, Vice President, Human Resources, Nelson Laboratories Megen Ralphs, Director of Human Resources, MSC Aerospace Kimberlee Carlile, Director of Industry and Talent Initiatives, Governor’s Office of Economic Development The talent competition is tough, but Utah is up to the challenge. Learn what Utah companies are doing to attract and retain talent and what your company can pro-actively do to build a stronger workforce.

Lessons in Growth - Utah CX Leaders Roundtable • SAVOY Sponsored by Salt Lake City Corporation

Andrew Park, Vice President, Customer Experience Strategy, InMoment Jeff Jacobson, Chief Operating Officer, Costa Vida Dayna Hathaway, Vice President, Marketing, Extra Space Storage Mark Olson, Former Vice President Marketing and Field Sales, Progressive Leasing Business is booming in Utah. In this panel, Utah business leaders from a variety of industries will share how customer experience (CX) has helped them increase growth, strengthen their brands and collectively help make Utah a premier business destination with one of the strongest economies in the country. 14 | Utah Governor’s Office of Economic Development

BREAKOUT SESSIONS 2:30 2:30pm pm

Point A to Point B: Smart Infrastructure Planning • IMPERIAL A Sponsored by Rocky Mountain Power Christine Richman, Principal, GSBS Consulting Tim Sullivan, Principal, Township + Range Tom Millar, Transportation Planner III, Salt Lake City Transportation Division Blaine Leonard, Technology and Innovation Engineer, Utah Department of Transportation Let’s take a closer look at smart transportation planning for the Wasatch Front. This engaging panel will look at each level of transportation planning - city, regional and state and what the reality of point A to B means for the next (and current) generation of Utahns.

Amplify Your Brand: Finding the Right Influencer • IMPERIAL B Sponsored by Utah Media Group Bill Brady, President and CMO, EKR Melanie Webb, PR Manager and Editor, The Outsider, KÜHL Kelly Cahoon, Chef, SaltnCopper Matt Ward, Marketing and Outreach Director, Momentum Indoor Climbing Nick Stagge, Head of B2B Marketing, ExpertVoice Most marketing teams are asking themselves - what makes a good influencer platform? This panel aims to get to the bottom of what brands from across the spectrum are doing to harness the power of social media influencers.

Beyond Traditional Benefits • MURANO Sponsored by Workers Compensation Fund Garrett Clark, Director of Operations, Silicon Slopes JD Conway, Head of Talent Acquisition, BambooHR Stephen D. Neeleman, M.D., Founder and Vice Chairman, HealthEquity Nicole Thurman, Vice President, Talent Management, CHG Healthcare Todd Reece, Partner, Ballard Spahr LLP Competition for top talent is fierce. To compete in today’s environment, companies are doing far more than offer the traditional 401(k). This panel of HR professionals will discuss creative retention strategies to differentiate your business from the competition.

Build Your Tribe - Customer Retention Strategies • SAVOY Sponsored by CBRE

Theresa Foxley, President and CEO, EDC Utah Eric Rea, Co-founder and CEO, Podium The rules of the customer loyalty game are changing. Customers and competitors are only a click away and are making decisions about your company before you’ve even met. In this session, Podium’s team of experts will share results from its groundbreaking loyalty survey and provide the intelligence needed to out pace the competition and build a tribe of loyal customers.

Utah Governor’s Office of Economic Development | 15

PRESENTERS AND MODERATORS BILL BRADY President and CMO, EKR Bill Brady is President and CMO at EKR, one of Utah’s leading marketing, design and digital agencies for nearly 20 years. With a team of 65 people, EKR serves leading brands across Utah and around the country, including Google, Netflix and MicroFocus. Bill graduated with a degree in PR from Brigham Young University, where he served as Student Body President. He is currently pursuing an MBA from the David Eccles School of Business at the University of Utah.

KELLY CAHOON Chef, SaltnCopper Salt N Copper is the food and lifestyle Instagram / blog I created in July of 2017. A perfect pairing of smoked meat and sharp knives, with a cute outfit and a pretty kitchen. I’m a classically trained Chef with a penchant for outdoor grilling, baking and creating. I’m Mom to 2 toddler boys and just enjoying the “season” in my life of lots of little boy adventures, diapers, sometimes making it to the gym, rarely drinking enough water, and never making it to church on time.

KIMBERLEE CARLILE Director of Industry and Talent Initiatives, Governor’s Office of Economic Development Kimberlee Carlile is director of industry and talent initiatives for the Governor’s Office of Economic Development (GOED). Carlile is currently the state lead on Talent Ready Utah, Gov. Gary Herbert’s initiative to increase industry and educational partnerships in Utah. Overseeing all talent initiatives at GOED, Carlile has helped implement pathway programs in four different Utah industries: aerospace manufacturing, diesel technology, medical innovation and technology.

GINGER CHINN Managing Director, Urban and Rural Business Services, Governor’s Office of Economic Development As managing director of Urban and Rural Business Services, Chinn directs a strategic growth plan for Utah’s industry cluster program and manages GOED’s rural programs and workforce development initiatives. Additionally, Chinn oversees GOED’s business services including Utah’s Business Resource Centers and the Procurement Technical Assistance Centers (PTAC). Chinn was previously the vice president of external engagement and economic development at the Davis Applied Technology College (DATC).

DAVID CHRISTIANSEN AVP Sales Manager, SBA Department, Mountain America Credit Union David joined Mountain America in January of 2009. He started in the Business Services division, helping our business members in the Salt Lake Valley set up cash management products and services. He is now part of the Small Business Lending team, helping business members grow their companies and start new ones. Prior to being a part of Mountain America, Christiansen worked as a branch manager, private banker and loan officer for more than 12 years with Zions Bank, where he also served the business community. He graduated from Brigham Young University in 1990 with an emphasis in international relations.

16 | Utah Governor’s Office of Economic Development

PRESENTERS AND MODERATORS GARRETT CLARK Director of Operations, Silicon Slopes Garrett joined the small Silicon Slopes team in 2017. Currently he is focused on Silicon Slopes regional and community chapters, partnerships, and the 2019 Silicon Slopes Tech Summit. Prior to Silicon Slopes, Garrett help operating roles at The Iron Yard, Church & State, and several startups in Utah and San Francisco. He got his introduction to startups as an associate at The University Growth fund where he was actively involved in several funding deals in Utah and surrounding states.

BETH COLOSIMO Executive Director, Salt Lake Community College Beth Colosimo is the Executive Director at Salt Lake Community College (SLCC) for all things small business. She directs Goldman Sachs 10,000 Small Businesses, the Business Resource Centers in Sandy and Park City, the Business Incubator, the Global Business Center, as well as the Small Business Development Center (SBDC) and the Refugee Leadership Youth and Adult Programs. Her divisions provide training and education, and access to resources for entrepreneurs, start-ups and small businesses, to help them overcome obstacles and grow their enterprises. Beth founded, owned and operated Wasatch Home Furnishings in Draper. As an entrepreneur, she understands the challenges of owning and operating a small business and enjoys working with entrepreneurs at all stages of business development. Beth’s diverse professional background includes an extensive sales career in corporate America, small business ownership and business development for non-profit organizations. Beth serves on numerous boards including Sandy Area Chamber of Commerce, World Trade Center Utah, Salt Lake County Revolving Loan Fund, MEP, SCORE and District Export Council. Beth has a BS Degree in Communications-Broadcast Journalism from the University of Utah and an MBA in Marketing from Westminster College.

J.D. CONWAY Head of Talent Acquisition, BambooHR From organizational health and development to recruitment marketing and employer branding, JD’s mission is to bring greater value through changing the very way companies structure and view the functions of talent acquisition. For over a decade, JD has acted as both a third-party and in-house recruiter in boutique technical recruiting firms, the world’s largest recruiting corporation (servicing Fortune 500 clients), and has managed talent acquisition teams in high-growth SaaS companies.

CATHY DONAHOE Vice President, Human Resources, Domo Cathy Donahoe is the vice president of human resources at Domo, a Silicon Slopes-based cloud software company. With more than 25 years of HR leadership, Donahoe is responsible for all things “people” and “places”, including recruitment, retention, benefits and management of some of the top talent in the technology industry.

Utah Governor’s Office of Economic Development | 17

PRESENTERS AND MODERATORS THERESA FOXLEY President and CEO, EDCUtah Ms. Foxley has served as the President/CEO of EDCUtah since 2017 after most recently serving as the Deputy Director of Corporate Recruitment and Business Services at the Utah Governor’s Office of Economic Development (GOED). During her tenure in statewide economic development, Foxley has worked with a variety of industries and dozens of companies on expansion and relocation projects, including Goldman Sachs, Vista Outdoors, Procter & Gamble, Solar City and Stadler Rail.

BRANDON FUGAL Chairman, Colliers International Brandon Fugal serves as chairman of the leading commercial real estate firm in the Intermountain West. He is a prominent business leader, recently recognized as the No. 1 Office Agent Globally and an EY Entrepreneur of the Year recipient. During the past 12 months alone, Brandon leased over 1,600,000 square feet, negotiating over 150 major transactions (including numerous building and land sale transactions). As the only agent to truly bridge and dominate the office market in every county along the Wasatch Front, Brandon has developed unmatched market intelligence — delivering bottom line results for hundreds of clients.

TODD GARDINER Owner, Taqueria 27 Todd Gardiner is a well-seasoned executive chef whose culinary skills are well known to Utahns. Having cooked with some of the city’s finest, he has directed the kitchens of Z-Tejas, Snowbird’s Aerie and worked alongside nationally acclaimed chefs at both Log Haven and The New Yorker over the past 30 years. He is committed to the concept of creating interesting, approachable food made with great ingredients. He and his wife/business partner Kristin Gardiner opened Taqueria 27 on Foothill drive in September of 2012. They have since opened three more locations (with a fifth location on the way) and a centralized kitchen. They continue to have lofty aspirations in bringing great, fresh food made with quality ingredients to the Utah market with either more locations or different concepts.

JONATHAN GREENE Managing Partner, CX Tech and Analytics, RocketSource Jonathan is a strategic technologist and has been designing and deploying technology and digital solutions for almost 20 years. His ability to successfully execute on a technology strategy is underscored by his skill in anticipating and managing the tech stack, the processes requirements and the resources needed to deliver substantial ROI. He can quickly understand complex projects/ business models and has an astute eye for navigating challenging transformation and growth assignments.

KATHY HAJEB Assistant Professor and Director, University of Utah, Lassonde Entrepreneur Institute Kathy Hajeb, Assistant Professor (Lecturer) at the University of Utah’s David Eccles School of business, teaches courses in innovation and entrepreneurship and runs the Innovation Scholar program where she challenges students to match their passion with a purpose. She is also the Lassonde Institute Director of Operations and manages a professional staff responsible for student recruitment, programming, resident on-boarding, institute marketing, finance and operations.

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PRESENTERS AND MODERATORS DAYNA HATHAWAY Vice President, Marketing, Extra Space Storage Dayna has worked for EXR for 18 years and is currently the Vice President of Marketing. She oversees the digital, brand and customer experience teams and is responsible for driving a customer acquisitions strategy that will lead to year-over-year growth in rentals and revenue. She has helped expand the organization from 30 retail locations to nearly 1,500 through data-driven marketing strategies focused on both maximizing the customer experience and driving revenue.

MARK HUNTER Best Selling Author: High Profit Prospecting Since 1998, Mark has conducted thousands of training programs and keynotes on leadership and sales. He is best known for his ability to motivate and move an organization through his high-energy presentations. Mark spent more than 18 years in the sales and marketing divisions of three Fortune 200 companies. This level of experience is at the core of every program he delivers to thousands of people each year in the areas of sales, leadership, prospecting, negotiating and pricing.

PAUL HUNTSMAN President and CEO, Huntsman Family Investments; Owner, The Salt Lake Tribune Paul is the President of Huntsman Family Investments. Paul serves as the Chairman of the Board of Directors of American Pacific Corporation, a solid rocket propellant manufacturer, and GTA TeleGuam, a quad-play telecommunications provider in Guam. He is also the Publisher and Owner of the Salt Lake Tribune Newspaper. Paul received a B.A. in Political Science from the University of Utah before attaining an MBA from The Wharton School at the University of Pennsylvania.

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PRESENTERS AND MODERATORS JEFF JACOBSON Chief Operating Officer, Costa Vida Jeff has served as Costa Vida’s Chief Operating Officer for the past eight years, and has been in the hospitality industry for 36 years in a variety of operational positions. Costa Vida is headquartered in Lehi, UT and between it’s company locations as well as franchise locations, operates 94 restaurants and employs about 2500 people.

SARA JONES CEO, Burbley Sara Jones is CEO of Burbley, a talent strategy company that produces InclusionPro on-line content. She also runs EnableMint, a performance consulting company. Prior, Sara was CEO of ApplicantPro, selling HR tech to over 3000 clients. She was VP of strategy at Patent Law Works and head of business development at School Improvement Network. Early in her career, Sara was a patent attorney and partner. She is a founder of Women Tech Council which has a community of 10,000 women and men nationwide.

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PRESENTERS AND MODERATORS HANNAH KEARNEY Olympic Champion, U.S. Freestyle Ski Team In a career that spanned a decade, Olympic champion Hannah Kearney won 46 World Cup moguls skiing events – matching the most ever for a woman. Along the way she ran off a string of 16 straight wins. Her crowning glory came in 2010 when she won gold for Team USA. The Vermont native is now retired and attends Westminster College in Salt Lake City.

TOM KELLY Vice President, Communications, U.S. Ski & Snowboard Tom Kelly is one of the world’s leading spokespersons on the Olympic Winter Games, having attended 10 Olympics and being at the finish line for over 70 Olympic medals as the chief spokesman for U.S. Ski & Snowboard. His Behind the Gold speaking tour takes the audience behind the scenes and into the Olympic finish line. A Wisconsin native, Kelly has spent most of his career in the mountains of Park City.

BLAINE LEONARD Technology and Innovation Engineer, Utah Department of Transportation Blaine Leonard is the Utah Department of Transportation Technology & Innovation Engineer. He is responsible for traffic management technologies and leads efforts involving connected and automated vehicles. He chairs two national committees on the topic. Prior to joining UDOT, Blaine spent 20 years in the consulting engineering business. Mr. Leonard served as the President of the American Society of Civil Engineers in 2010.

STEPHEN LISONBEE Workforce Development Division Director, The Department of Workforce Services Stephen Lisonbee is the Director of Utah’s Workforce Development Division, administering state and federal programs throughout Utah’s 31 employment centers. He was raised in Delta, Utah where he attributes learning the value of work, voluntarism and community involvement. He completed his MBA at SUU. He and his wife, Pamela, are raising their four children in LaVerkin, Utah. He enjoys traveling with his family and seeing the wonders of Utah and the world.

MITCH MACFARLANE Chief Operating Officer, Instructure In 2011, Mitch Macfarlane joined Instructure to help build the Customer Success team from just three employees to nearly 230 by 2015. He also filled the role of VP of Product, driving the implementation of Scrum methodology and a design-first product process. Now, he’s thrilled to serve as Chief Operating Officer. Why is Mitch so excited? Because he gets to build the world’s greatest learning and talent management platforms for the world’s greatest customers.

Utah Governor’s Office of Economic Development | 21

PRESENTERS AND MODERATORS TOM MILLAR Transportation Planner III, Salt Lake City Transportation Division Tom has been a transportation planner for more than seven years, recently joining the Salt Lake City Transportation Division in January 2018. Tom’s active and traditional transportation planning, design, and engineering work in Utah and across the country have improved conditions for all users. His work is centered on strategic and outcomes-based plans and designs that improve mobility, safety, freedom, and quality of life for everyone. He lives in Salt Lake City with his wife, Maggie.

JENNIFER NAPIER-PEARCE Editor of The Salt Lake Tribune, The Salt Lake Tribune Jennifer Napier-Pearce is editor of The Salt Lake Tribune, the largest daily newspaper in Utah which won a Pulitzer Prize in 2017. Prior to her work at The Tribune, Jennifer served as news director, anchor, host and reporter at both KUER and KCPW.

STEPHEN D. NEELEMAN, MD Founder and Vice Chairman, HealthEquity Dr. Stephen Neeleman is the founder and vice chairman of HealthEquity. Steve founded HealthEquity in 2002, with the vision to save healthcare by providing every American a way to build health savings. In addition to founding HealthEquity, Steve practiced general and trauma surgery for Intermountain Healthcare at American Fork Hospital and Utah Valley Regional Medical Center. Steve is the co-author of The Complete HSA Guidebook-How to Make Health Savings Accounts Work for You.

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PRESENTERS AND MODERATORS MARK OLSON Former Vice President Marketing and Field Sales, Progressive Leasing A graduate of the Marriott School of Management at Brigham Young University, Mark has 25 years marketing and sales experience ranging from small start-ups to billion dollar companies. In his most recent experience at Progressive Leasing, Mark ran a large scale CX program that sent surveys to over 5 million customers and the collected response data helped shape customer interaction, field sales training, and partner strategy. One of Mark’s core beliefs is that the customer has all the answers!

ANDREW PARK Vice President, Customer Experience Strategy, InMoment Andrew Park is a customer experience expert who has spent more than a decade designing, deploying, and consulting on CX programs for global Fortune 1000 companies. He currently serves as VP, CX Strategy for customer experience intelligence pioneer InMoment.

MEGEN RALPHS Director of Human Resources, MSC Aerospace Megen joined the MSC Aerospace family of companies in March 2013 as Director of Human Resources for MSC Aerospace and it subsidiaries Metalcraft Technologies and SyberJet Aircraft. Prior to MSC Aerospace, Megen spent 10 years in higher education both at Utah State University and Southern Utah University. She holds both a Bachelors (2002) and Masters (2005) degree in Human Resources from Utah State University. Megen currently chairs the State Workforce Development Board for the State of Utah.

ERIC REA Co-founder and CEO, Podium Eric Rea is the Co-founder and CEO of Podium, the leading customer communications platform for local businesses. He’s an expert in modernizing the way businesses are found and chosen through improved customer communication and on-line reviews. Rea, a software engineer in his own right, lived in Vienna, Austria and worked for the International Atomic Energy Agency before co-founding Podium. In his free time, Rea enjoys shoes, technology, and spending time with his wife, Kimmi, and daughter, Goldie.

TODD REECE Partner, Ballard Spahr LLP Todd Reece is a Partner in the Salt Lake City Office of the national law firm of Ballard Spahr LLP where he advises clients on mergers, acquisitions, financings (venture and private equity), securities, joint ventures, licensing matters, and general business matters. Reece is a Practice Leader of Ballard Spahr’s Emerging Growth and Venture Capital Group.

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PRESENTERS AND MODERATORS CHRISTINE RICHMAN Principal, GSBS Consulting Christine has more than 25 years’ experience in planning and community and economic development. Her focus is on complex planning projects requiring community and stakeholder buy in. Christine’s projects include comprehensive and small area plans, economic impacts analysis, redevelopment planning and entitlements. Christine also serves on the national Urban Land Institute Public Private Partnerships Council and is Board President of the Community Development Corporation of Utah.

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PRESENTERS AND MODERATORS LANDON STARR Vice President, Head of Data Science, Clearlink Landon leads the data science organization at Clearlink, which includes the information management, advanced analytics, reporting, and CRO teams. His organization builds AI/ machine learning capabilities, manages experimental design and creative A/B testing processes, optimizes UX, and architects the information management backbone to support the breadth of data capabilities that enable Clearlink’s Intelligent Customer Experience™ platform

TIM SULLIVAN Principal, Township + Range Tim Sullivan is the principal of the Salt Lake City-based planning and urban design firm Township + Range. A transportation planner, urban designer, and writer, he has led multi-modal planning and urban design efforts throughout Utah, California, and the American West and is the author of two books, most recently Ways to the West: How Getting Out of Our Cars is Reclaiming America’s Frontier.

LOGAN SUTHERLAND Vice President, Human Resources, Nelson Laboratories Logan Sutherland currently works as the VP of Human Resources at Nelson Laboratories, a Sotera Health Company. He has leaned in a variety of companies and positions. Logan believes in the power of people working together in organizations and the benefits of what organizations can do for people. He is passionate about the role of managers, especially setting clear expectations and providing helpful feedback. A native of Idaho, Logan holds an MBA in Organizational Behavior and HR from BYU.

TROY TAYLOR High Performance Director, U.S. Ski & Snowboard As high performance director for U.S. Ski & Snowboard, Troy Taylor is responsible for athletic performance across a wide range of sports. Taylor re-joined the U.S. Ski & Snowboard staff in 2015. He had previously worked at both the Canadian Sport Institute Ontario and did a stint as a sports physiologist for the U.S. Ski Team at the 2006 Olympics. He heads a highly respected high performance team that uses cutting edge sport science to help athletes achieve goals.

NICOLE THURMAN Vice President, Talent Management, CHG Healthcare Nicole Thurman is a Vice President at CHG Healthcare Services and currently oversees Learning and Development, Performance Management, Technology, Benefits, Wellness and Compliance. Prior to joining CHG Healthcare, Nicole worked for over 15 years as a health and welfare consultant assisting many Fortune 100 Companies. Nicole holds a B.S. from the University of Utah in Health, Society and Policy and is currently earning a Masters degree in Organization Development at Penn State University.

Utah Governor’s Office of Economic Development | 25

PRESENTERS AND MODERATORS MATT WARD Marketing and Outreach Director, Momentum Indoor Climbing Founding Partner and VP of Marketing of Red Rock Relay, The Dirty Dash, Color Me Rad events. Self Proclaimed Cleanest Dirt Bag in North America. Outdoor Addict in Running, Cycling, Backcounty Skiing and Climbing….DUH. Currently Marketing and Outreach Director for Momentum Indoor Climbing. Jam Band Lover, wanna be guitar player and Dad to four pretty awesome kids.

MELANIE WEBB PR Manager and Editor, The Outsider, KÜHL Melanie Webb joined KÜHL in 2015. An ACE-Certified Personal Trainer and owner of Sol Fitness Adventures, she was named “The person to call” for guided travel in Utah’s National Parks by DEPARTURES Magazine. She was a sponsored National Athlete with ATHLETA, and has been featured nationally on Good Morning America, Outside, New Beauty, IDEA Fitness Journal and Los Angeles Times. Melanie received her B.S. in Human Biology and Developmental Physiology from BYU.

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PRESENTERS AND MODERATORS DON WILLIE Director, Emerging Leaders Initiative Don Willie is the co-founder of the Emerging Leaders Initiative- a nonpartisan nonprofit that motivates young leaders to engage in government and politics. With his wife, Jennifer, he is also the co-owner of Love, Utah- a delivered product box that features local products from across the state. Don formerly served as the managing director at the WTC Utah and as the state AmeriCorps program director for Utah. He was recently named one of Utah Business’ 20 in their 20’s.

CHASE WINDER Government Relations, Qualtrics Chase Winder is Government Relations Executive for Qualtrics and is focused on providing a CX framework to every level of government to improve the quality of life of residents and improve economic growth by enhancing the customer experience of taxpayers and businesses in the community. Chase graduated from the University of Utah in Political Science and received his MBA from Westminster. After college, he worked in D.C. for former Congressman Jim Matheson and Ret. Gen. John Douglass.

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