Bahama Bistro Lunch Process Customer
Customer Arrives
Order Lunch
Recieve Drink
Order a Drink
Order Dessert
Receive Lunch
Receive Dessert
Walk to Cashier and Pay
Finish Meal
Leave Bahama Bistro
NO Organize Menus
Host
Server
KEY
Insert Specials into Menu
Greet Customer
Ask How Many In Party
Enter Customer Count in Log
Is There a Wait?
Write Down Time and Offer Time YES Estimate
Call Customer When Ready
Seat Customer
Place Menus on Table
Log Wait Time
Greet and Take Drink Order
Enter Order into System
Fetch Drink Order
Deliver Drink Order
Ask for Lunch Order
Enter into System
Drop Lunch Order to Kitchen
YES
Fold Napkins & Prep Utensils
Pick Up Meal From Kitchen
Cashier
Non-Value Added
Deliver Meal to Customer
Prepare Check
Dessert Desired?
Pick Up Dessert From Kitchen
Drop Dessert Order to Kitchen
Deliver Dessert to Customer
Update Check
Check On Customer
Prepare Final Check
Deliver Check
NO
Value-Added
Chef
Receive Lunch Order
Gather Ingredients
Measure Ingredient Portions
NO Prepare the Meal
Need Cooking?
YES
Cook the Meal
Plate the Meal
Finalize Food Display
Place Meal In Pick-up Area
Prepare the Dessert
Plate the Dessert
Place Dessert In Pick-up Area
Process Payment
Process Ends