TRINIDAD & TOBAGO
TOURISM CORNER Quality…
The Foundation of Tourism Think about the reasons why a visitor would love our country and would want to visit over and over again. Then think about developing those loveable aspects of our country in a manner that would not negatively impact the lives of our local communities but rather enhance them. Globally, the accepted foundation for any long-term destination strategy is quality management. For tourism to achieve competitive and sustainable results evidenced by repeat visitors, there must be an integrated approach to quality management. Accommodation. Access. Attractions. Activities. Amenities. These are the five main elements of any tourist destination, each interwoven to form a complete tourism experience. However, a good visitor experience hinges on the consistent delivery of products and services to an accepted standard. Removing or ignoring any one element will compromise destination quality and visitor satisfaction. With so many pivotal pieces and players in the tourism field, management becomes difficult, leaving many avenues for errors and visitor disappointment. By its nature, a tourism destination is heterogenic, diversified but disjointed and sometimes even abstract. As a result, visionary leadership and management structures are crucial to effectively harness the destination’s tourism potential. On Wednesday 24th August, 2016, the Tourism Development Company will host a Quality in Tourism Stakeholder Forum, bringing industry stakeholders together to identify strategies and develop solutions to overcome the challenges faced by tourism operators. Following the Forum, a systematic and all-inclusive approach would be developed, with the Ministry of Tourism converting these solutions into focused policies with manageable, measurable and monitored outcomes, as we continue our efforts to boost sustainable tourism in Trinidad and Tobago. For more information on the tourism quality management services offered by the TDC, visit www.tdc.co.tt. Tourism Development Company Limited Level 1, Maritime Centre # 29 Tenth Avenue, Barataria Republic of Trinidad and Tobago Tel: (868) 675 7034-7 • Fax: (868) 675-8851 Email : info@tdc.co.tt • Website: www.tdc.co.tt Facebook: Tourism Development Company Limited Islands of Trinidad and Tobago
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