1 minute read
Conclusion
Innovation goes beyond titles and artificial barriers. In this guide, we’ve explored the multifaceted ways that government agencies have ideated, tested, iterated and applied new thinking and ways of working. Here’s a short roundup of the takeaways we hope resonated with you as you share these innovations with your colleagues:
CX: Cybersecurity:
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Agencies can’t serve the public in a vacuum. Designing experiences with constituents reduces friction and increases the success and reach of customer-facing efforts.
Digital Services:
Adopting and gaining buy-in for digital services requires an innovative state of mind. Bringing fresh perspectives to how agencies use these tools can make a trite solution seem brand-new. Hybrid Workforce:
Remote work is here to stay, and to foster a successful hybrid workforce, agencies need innovative approaches to balance the needs and expectations of employees and their managers. Cybersecurity will be a constant concern for agencies, so innovative thinking and training will be crucial for keeping this topic engaging for their workforces.
Diversity, Equity, Inclusion and Accessibility:
DEIA isn’t a standalone objective. To make progress, agencies must weave each letter into the fabric of policies, management styles, training and the mission.
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AUTHORS
Candace Thorson, Senior Staff Writer John Monroe, Director of Content Mark Hensch, Senior Staff Writer Nicole Blake Johnson, Managing Editor Pearl Kim, Staff Writer
DESIGNER
Calista Lam, Jr. Graphic Designer
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