Ayushi Roy, Director of State and Local Technology, 18F, General Services Administration Focus: Relationship therapist and silo breaker for state and local governments buying digital solutions to serve the public “Never burden a constituent for the same information twice.”
Being in the trenches with agencies during the pandemic, as both a constituent and lifelong public servant, gave Roy a new language to explain her work: “I do the thing that allows you to access government off-hours, and off-site” she said. “If you need the government before 9 a.m., after 5 p.m., or while sheltering in place, you can’t reach them unless they have a digital presence. That’s unacceptable.” Roy shared her lessons and optimism about the government creating digital front doors and reclaiming ownership of its innovation.
Lessons From State & Local Innovators on the Ground
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