IT touches nearly every aspect of agency operations and services. IT has also become a critical career competency. Non-IT professionals may have heard it referred to as business acumen, or the ability to manage human, financial and information resources strategically. It’s about being business-savvy when making important decisions. Contrary to popular belief, you don’t have to be in a leadership role to demonstrate business acumen. Whether you’re looking to solve a tough problem using tech, navigate surging ransomware or understand the increasingly hybrid work environment, business acumen can help. We spoke to subject-matter experts from industry to learn about managing technologies, people and processes effectively and sustaining innovation. Lessons From State & Local Innovators on the Ground
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