Make Inclusion Your CX Superpower When you think about inclusion in the workplace, what comes to mind? Is inclusion a core value at your organization? Does it permeate the various facets of your operations, including hiring and recruiting, problem-solving, team building, and decision-making, all of which shape how you serve your colleagues and external customers? Inclusion doesn’t just unite people from diverse backgrounds with ethnic and individual differences and various lived experiences. Inclusion gives them a voice and ensures that their words, views and ideas carry weight as collective decisions are made about how to serve a diverse public. It also shines a light on overlooked spots within your organization when it comes to providing an experience designed with the customer in mind. In this section, we share examples of how agencies are embracing inclusion. We explore how their efforts have strengthened their workforces and led to improved experiences for their customers, better products and services, and an open mind to new possibilities.
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A GOVLOOP GUIDE
