Retail and ROI

Page 1

for Recruitment – Proven Return on Investment The issue

A large UK retailer was looking to create a quick, flexible and cost effective selection process for their nationwide network of shoe stores. They are a very successful and well-known brand and although applicants were plentiful, they wanted to ensure that they recruited the best candidates for their in-store Sales Consultants whilst also reducing attrition.

The solution

PCL assessed existing employees using the Profile:MatchTM personality questionnaire and identified the links between key personality attributes and job performance. This provided statistical validation that employees who are:

Persuasive Self-Assured Goal Focused Assertive Driven O p t i m i s t i c

= MORE SALES

Using these findings, PCL was able to tailor Profile:MatchTM to focus on those aspects of personality that were predictive of performance. PCL also designed a bespoke report with interview questions, which became an integral part of the client’s recruitment process.

The results

When re-analysing the data after Profile:MatchTM had been used for recruitment, the results spoke for themselves. Employees selected using Profile:MatchTM sold over £10 more per hour than those selected without Profile:MatchTM.

Benefits of With P:M

+ £10 per hour

Without P:M

� Focused � Statistically interview questions validated & robust � Streamlines the approach recruitment process � Proven ROI � Selects the best � Positive candidate employees experience

Selecting the right people positively impacts on the financial performance of the sales team.

Copyright © 2015 Psychological Consultancy Ltd

www.psychological-consultancy.com


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